Safety Recall 19PBA – Mekra Lang Side Mirror Adhesion Issue – 2020 Peterbilt 520 & 579 & Kenworth T680, T880 & W990

May 1, 2019 NHTSA CAMPAIGN NUMBER: 19V340000

Mirror Glass May Detach

If the mirror glass detaches, the driver may have reduced visibility and the mirror glass will become a road hazard that may strike another vehicle or pedestrian, increasing the risk of a crash or injury.

 

NHTSA Campaign Number: 19V340

Manufacturer PACCAR Incorporated

Components VISIBILITY

Potential Number of Units Affected 3,907

 

Summary

PACCAR Incorporated (PACCAR) is recalling certain 2020 Peterbilt 520 and 579 vehicles and Kenworth T680, T880 and W990 vehicles. The mirror glass may detach from the mirror carrier plate due to inadequate adhesion.

 

Remedy

PACCAR has notified owners, and dealers will inspect the upper mirror glass/mirror carrier, replacing it as necessary, free of charge. The recall began May 31, 2019. Kenworth owners may contact PACCAR customer service at 1-425-828-5888 and Peterbilt owners may call 1-940-591-4220. PACCAR’s numbers for this recall is 19KWC and 19PBC.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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Federal Recall Information

19PBA

 

What’s New

Safety Recall – Mekra Lang Side Mirror Adhesion Issue

 

Supplier

Mekra Lang

 

Description

Safety Recall – Mekra Lang Side Mirror Adhesion Issue

 

Release Date

5/31/2019

 

Introduction

Peterbilt Motors Company has determined that a defect, which relates to motor vehicle safety, may exist in certain model year 2020 Model 567 and 579 vehicles manufactured between 2/15/2019 and 3/15/2019.

The upper mirror in the side mirror assemblies could fall from the housing and limit the visibility of the driver. The mirror and carrier will be inspected to verify the Mekra Lang manufacture date and replaced if necessary.

 

Resolution

Service all chassis affected that enter your dealership, even if the customer has no issue with the chassis.

1. Review the attached chassis list for your dealer code and schedule your customer(s) for service if their chassis is on the list.
2. If you are not using Service Management to start repair orders, review DWWC or SIR for “Complete” next to the 19PBA campaign code prior to performing this repair.
3. Ensure all required parts have arrived prior to scheduling the chassis for the repair.
4. Follow the procedures below to complete the inspection and make the necessary repairs.

It is a violation of Federal law for a dealer to sell or lease new vehicles covered by this recall until the defect or noncompliance has been corrected.

 

Warranty

There is no time or mileage limit for this recall. Peterbilt will pay for parts at dealer net plus applicable mark up and labor:

• 3 hours to remove the mirror carriers, inspect the mirror manufacture dates, then reassemble both side mirrors with either the original or a new mirror as required.
• File a long form claim and include the manufacture dates of the mirrors.
• File an additional claim for extraordinary circumstances, referencing 19PBA. A long form claim must be filed first.

For Field…	Enter…
Failure Location	002-010-009
Failure Type	705
Claim Type	C
Campaign Number	19PBA
SRT B19-PBA	0.3 Hours to inspect and reassemble both side mirrors

 

Parts

Parts are available through PACCAR Parts.

Quantity	Part #	Description
1	154800011	Heated upper LH mirror and carrier
1	154800012	Heated upper RH mirror and carrier

 

Take off parts disposition: Return parts to the supplier using ship code LB.

 

Procedure

1. Refer to the Mekra Lang Mirror Service Manual, section 2.2, to remove the upper mirror carrier.
2. Locate the white Mekra Lang label on the back of the mirror carrier and note the manufacture date.
   1. Mirror manufacture date before 2/14/2019 or after 2/28/2019, no mirror replacement required.
   2. Mirror manufacture date from 2/14/2019 through 2/28/2019, replace the defective mirror carrier with a new part.

NOTE

Both mirrors must be inspected. Mirror manufacture dates may not be the same on both sides.

 

3. Reassemble the side mirror.
4. Repeat the process for the other side mirror.

 

Attachments

Chassis List
Customer Letter – US
Customer Letter – Canada

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Date of Letter

IMPORTANT SAFETY RECALL

Subject:	Safety Recall 19PBA – Mekra Lang Side Mirror Adhesion Issue NHTSA Recall number NHTSA #19V340 EXPIRATION DATE:  NONE Your VIN(s) can be found on the bottom or back of this page
	Customer name Customer address City, State ZIP

 

Dear Peterbilt Customer,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Peterbilt Motors Company has decided that a defect, which relates to motor vehicle safety, may exist in certain model year 2020 Model 567 and 579 vehicles manufactured between 2/15/2019 and 3/15/2019. On certain trucks, the upper glass on the side mirrors may not be properly attached. This could cause the mirror glass to fall off or to hang from its wiring and block the lower convex mirror. Missing or blocked mirrors will reduce visibility and increase the risk of a crash.  If the mirror glass falls from the vehicle, it could strike another vehicle or pedestrian increasing the risk of injury. Your vehicle has been identified as being built within the date range in which the affected mirrors were manufactured.

The problem is…	The upper mirror in the side mirror assemblies could fall from the housing and limit the visibility of the driver or fall and strike another vehicle or pedestrian.
What your dealer will do…	The mirror and carrier will be inspected to verify the mirror manufacture date and will be replaced if necessary.
What you must do …	Contact your Peterbilt Dealer to schedule an appointment for repair.

 

Peterbilt has initiated a recall to remedy the defect. Please contact your Peterbilt dealer. To find your Peterbilt dealer, please visit Dealer Locator at www.Peterbilt.com. This repair may take up to 1.0 hours of labor depending dealer scheduling. This repair will be performed at no charge to you.

If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. Receipts for parts and/or labor are required for consideration of reimbursement.

If you require further information about this recall, reimbursement of a pre-notification remedy associated with this recall or experience any difficulty in making arrangements for this repair, please contact: Peterbilt Motors Company, 1700 Woodbrook St, Denton, TX 76205, Attn: Customer Services Department, phone 940-591-4220.

If you conclude that Peterbilt Motors Company has not enabled you to remedy this noncompliance in reasonable time and without charge, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590, or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you no longer own this vehicle, we would appreciate your advising us of the new owner if you know their name.

We apologize for any inconvenience this preventive procedure may cause and thank you for your participation in helping Peterbilt provide the highest levels of customer satisfaction and service expertise.

We value your business and appreciate your ongoing loyalty to Peterbilt and its dealer network.  Industry-leading quality, performance and reliability are hallmarks of Peterbilt products, and we thank you for making Peterbilt your truck of choice.

 

Sincerely,

 

Michelle Ponsonby
Director of Customer Service
Peterbilt Motors Company

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5 Affected Products

Vehicles

MAKE	MODEL	YEAR
KENWORTH	T680	2020
KENWORTH	T800	2020
KENWORTH	W900	2020
PETERBILT	567	2020
PETERBILT	579	2020

 

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10 Associated Documents

Manufacturer Notices(to Dealers,etc)

RCMN-19V340-2055.pdf 409.063KB

 

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Owner Notification Letter(Part 577)

RCONL-19V340-7446.pdf 498.893KB

 

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Recall 573 Report- Amendment 1

RCLRPT-19V340-7938.PDF 214.319KB

 

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Defect Notice 573 Report

RCLRPT-19V340-1543.PDF 214.319KB

 

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Recall Acknowledgement

RCAK-19V340-5069.pdf 245.324KB

 

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Recall 573 Report- Amendment 2

RCLRPT-19V340-8671.PDF 214.319KB

 

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Recall Quarterly Report #1, 2019-2

RCLQRT-19V340-7072.PDF 211.142KB

 

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Recall Quarterly Report #3, 2019-4

RCLQRT-19V340-9769.PDF 211.329KB

 

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Recall Quarterly Report #2, 2019-3

RCLQRT-19V340-6389.PDF 211.241KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V340-1502.pdf 306.846KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V340&docType=RCL

 

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