July 31, 2019 NHTSA CAMPAIGN NUMBER: 19V565000
Engine May Overheat and Shutdown
If the engine unexpectedly shuts down, passengers may have to be transferred to another vehicle on the side of the road, increasing the risk of an injury. If the engine unexpectedly shuts down while the vehicle is in motion, there is an increased risk of crash.
NHTSA Campaign Number: 19V565
Manufacturer Prevost Cars, Inc.
Components ENGINE
Potential Number of Units Affected 1,440
Summary
Prevost Cars, Inc. (Prevost) is recalling certain 2017-2020 X3-45 Coach, Commuter, VIP, and VIP Entertainer buses, and H3-45 Coach and VIP buses. Under certain conditions, such as high altitude and heavy climbing, the engine may overheat and shutdown.
Remedy
Prevost will notify owners and will update the engine software, free of charge. The Prevost issued owners an interim notification on September 27, 2019. The recall began December 19, 2019. Owners may contact Prevost customer service at 1-866-870-2046.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Prevost Technical Publications
SAFETY RECALL
SR19-31
| DATE: December 2019 |
SECTION: 01 ENGINE |
| SUBJECT: | ENGINE CONTROL MODULE (ECM) SOFTWARE UPDATE – Engine Cooling Strategy in High Altitude Operation |
First Release 12-13-20
APPLICATION
|
IMPORTANT NOTICE TO SERVICE CENTERS Verify vehicle eligibility by checking warranty bulletin status with SAP or via ONLINE WARRANTY SYSTEM available on Parts and Service / Warranty tab of Prevost’s website. |
|
| Model | VIN |
| X3-45 VIP motorhomes Model Year: 2017 & 2019 | 2PCBS349XHC7 2PCBS3499KC7
|
| X3-45 VIP commercial use Model Year: 2017 – 2020 | Specific vehicles within the following range
From 2PCCS3498HC73 up to 2PCCS3492LC7 incl. |
| X3-45 coaches Model Year: 2017 – 2020 | Specific vehicles within the following range From 2PCG33491HC7 incl. From 4RKG33494J97 incl. and 2PCS33496JC7 |
| X3-45 Commuter Model Year: 2019 | 2PCJ33491KC7 |
| H3-41, H3-45 coaches Model Year: 2018 – 2020 | Specific vehicles within the following range
From 2PCH33493JC7 up to 2PCH33494LC7 incl. |
| H3-45 VIP motorhomes Model Year: 2019 – 2020 | 2PCVS3498KC
2PCVS3494KC 2PCVS3491KC7 2PCVS3497LC 2PCVS349XKC |
| This Safety Recall does not necessarily apply to all the above-mentioned vehicles, some vehicles may have been modified before delivery. The owners of the vehicles affected by this recall will be advised by a letter indicating the Vehicle Identification Number (VIN) of each vehicle concerned. | |
PART 1 – ENGINE SOFTWARE UPDATE
DESCRIPTION – PART 1
Part 1 of this safety recall applies to all the vehicles listed in the application table of the front page on which a notification identified SR19-31: PART 1- ENGINE SOFTWARE UPDATE exists.
On determined vehicles equipped with Green House Gas 17 (GHG17) or OBD18 Volvo D13 engine, perform the latest software update of the Engine Control Module.
Please contact your nearest Prevost Service Center or Prevost service manager and schedule an appointment to have the required software update applied.
SOFTWARE TOOL NEEDED
Description
Latest version of Premium Tech Tool (PTT) with appropriate communication interface equipment
PROCEDURE
DANGER
Park vehicle safely, apply parking brake, stop the engine.
Lock out & Tag out (LOTO) must be performed during set-up, maintenance or repair activities. Refer to your local procedure for detailed information regarding the control of hazardous energy.
- Connect the vehicle’s battery charger to a 120-Volt outlet.
- Connect Premium Tech Tool (PTT) to the vehicle On-Board Diagnostics connector (OBD). Connect the PC to a functional LAN or Wi-Fi connection and a power source.
- Turn the ignition switch to “ON”. Activate the hazard warning flashers to prevent the vehicle from entering sleep mode.
- Log in to PTT.
- On Product tab (item A), identify the vehicle (item B).
- Select Program tab and then 1700-08-03-39 Program Electronic Control Unit. Click Start.
- Select ENGINE CONTROL MODULE (EMS).
- Select the following programming option ‘’Update Electronic Control Unit with latest software’’.
- Click Program
- Certain conditions must be met to allow programing:
When all conditions have been met, click Continue to proceed with programming.
- Wait until all Programming Steps check turn to green color (Programming completed).
- When the programing is complete, click Exit button.
- Clear any diagnostic trouble codes (DTC).
- Enter the Work Order Number information and then click Start Work.
WARRANTY – PART 1
Part 1 of this safety recall is covered by Prevost’s normal warranty. We will reimburse 1/2 hour (0.5) of labor upon receipt of a warranty claim. Please submit claims via our Online Warranty System, available at www.prevostcar.com (under Service \ Warranty section). Use Claim Type: “Bulletin/Recall” and select ‘’Warranty Bulletin SR19-31”.
OTHER
| VBC Bulletin | N/A |
| Fail Code | 01.00-2 |
| Defect Code | 49 |
| Syst. Cond | R |
| Causal Part | 3092091 |
Access all our Service Bulletins on http://techpub.prevostcar.com/en/ or scan the QR-Code with your smart phone.
Are you a vehicle owner? E-mail us at [email protected]volvo.com and type “ADD” in the subject to receive warranty bulletins applicable to your vehicle(s) by e-mail.
PART 2 – CYLINDER LINER AND PISTON REPLACEMENT
DESCRIPTION – PART 2
PART 2 of this safety recall applies only to the vehicles listed in the application table of the front page on which a notification identified SR19-312*: PART 2- LINERS & PISTONS REPLAC exists. These vehicle mileage equals or exceeds 100 000 miles (160 000 km) at the launch of this campaign.
* SR19-312 stands for SR19-31Part2
IMPORTANT NOTICE TO SERVICE CENTERS
Verify vehicle eligibility by checking warranty bulletin status with SAP or via ONLINE WARRANTY SYSTEM available on Parts and Service / Warranty tab of Prevost’s website.
On determined vehicles equipped with Green House Gas 17 (GHG17) or OBD18 Volvo D13 engine, perform the replacement of the liner and piston of all six (6) cylinders.
Refer to Impact for the procedures, torque and good practice guidelines.
Suggested procedures:
ID 2171-03-02-01 Oil Pan, Replacement
ID 2131-03-03-01 Cylinder Liners and Pistons, Replacement (All)
ID 2111-03-03-03 Cylinder Head, Replacement
Other procedures found on Impact that may be useful:
2515-03-03-02 Exhaust Manifold, Replacement
2115-03-03-01 Sealing Strip, Valve Cover, Replacement
2373-08-03-04 Common Rail, Fuel Leak Test
Kit SR19-31 includes the following parts:
| # | STEP | DESCRIPTION | PART NO | QTY |
| OIL PAN | Use the following Impact procedure for reference: 2171-03-02-01 Oil Pan, Replacement | |||
| 1 | 3 | oil pan seal | 21293367 | 1 |
| 2 | gasket, magnetic plug | 20579690 | 1 | |
| LINERS & PISTONS | Use the following Impact procedure for reference: 2131-03-03-01 Cylinder Liners and Pistons, Replacement (All) | |||
| 3 | 6 | cylinder liner kit (for 6 cylinders) | 22724238
or 23775630 |
1 |
| or cylinder liner kit (for 1 cylinder) | 22565407 | 6 | ||
| 4 | 23 | bolt, piston jet | 994445 | 6 |
| 5 | 25 | fastener, stiffening frame | 969445 | 24 |
| 6 | 25 | gasket, oil pickup tube | 22275838 | 2 |
| 7 | 25 | fastener, oil pickup tube | 994451 | 3 |
| 8 | 25 | sealing ring, oil circuit, pipe on stiffening frame | 21092243 | 4 |
| CYLINDER HEAD | Use the following Impact procedure for reference: 2111-03-03-03 Cylinder Head, Replacement | |||
| 9 | 187 | gasket, cylinder head | 21510072 | 1 |
| 10 | 196 | screw, cylinder head | 21345131 | 38 |
| 11 | 209 | seal, engine brake control valve | 20526428 | 1 |
| 12 | 227 | screw, sensor wheel | 8192804 | 8 |
| 13 | 236 | O-ring, injector kit (upper grove O-ring violet) | 276948 | 6 |
| 14 | 241 | screw, injector | 21344774 | 6 |
| 15 | 268 | pressure pipe, common rail | 23000880 | 1 |
| 16 | 270 | pressure pipe, common rail right | 23000879 | 3 |
| 17 | 268 | pressure pipe, common rail left | 23000870 | 3 |
| 18 | 281 | gasket, timing gear cover | 21447682 | 1 |
| 19 | 295 | O-ring, impulse sensor cam speed sensor | 20966752 | 1 |
| 20 | 301 | pipe, Volvo engine brake | 22782247 | 1 |
| 21 | 339 | gasket, valve cover & spacer | 22777560 | 2 |
| 22 | 350 | seal, thermostat | 21503575 | 1 |
| 23 | 350 | seal, thermostat I-Shift | 975675 | 2 |
| 24 | 356 | gasket, water manifold | 21298915 | 1 |
| 25 | sealing ring, water manifold | 1547254 | 2 | |
| # | STEP | DESCRIPTION | PART NO | QTY |
| 26 | 365 | plane gasket, starter element, mixing camber | 3979639 | 2 |
| 27 | 381 | gasket, EGR valve | 20850815 | 1 |
| 28 | 381 | sealing ring, EGR valve | 20841816 | 2 |
| 29 | 383 | screw & sleeve, EGR valve | 21528673 | 4 |
| 30 | 385 | O-ring, EGR valve oil return hose | 976014 | 1 |
| 31 | 385 | seal/gasket, EGR valve oil supply hose | 976014 | 1 |
| 32 | O-ring, EGR coolant return pipe | 1547253 | 2 | |
| 33 | 389 | V-clamp, EGR valve | 20755169 | 2 |
| 34 | 392 | seal, oil return pipe | 21940615 | 1 |
| 35 | 395 | turbocharger installation kit | 85137676 | 1 |
| 36 | seal, banjo coolant turbo act supply | 947281 | 2 | |
| 37 | sealing ring, rubber (use as required) | 1547252 | 1 | |
| 38 | sealing ring, banjo fitting (use as required) | 20852765 | 2 | |
| 39 | V-clamp EGR crossover hot side | 20504408 | 2 | |
| 40 | O-ring EGR crossover hot side | 967343 | 2 | |
| 41 | V-clamp turbo to CAC pipe interface | 20592787 | 1 | |
| 42 | O-ring, V-clamp turbo to CAC pipe interface | 21096684 | 1 | |
| 43 | seal, transmission dipstick | 571662 | 1 | |
| 44 | straight coupling, EGR crossover pipe | 22889034 | 1 |
OTHER PARTS
| # | STEP | DESCRIPTION | PART NO | QTY |
| 45 | V-clamp, on Prevost exhaust pipe at flexible & at DPF | 21021850 | 3 | |
| 46 | seal ring, on Prevost exhaust pipe at flexible & at DPF | 21095726 | 3 | |
| 47 | oil filter, bypass | 21707132 | 1 | |
| 48 | oil filter, long life | 21707133 | 2 | |
| 49 | cable tie, nylon BLK (STD) | 504637 | 30 | |
| 50 | cable tie, nylon (50 POUNDS)DOUBLE LOOP | 507664 | 20 | |
| 51 | cable tie, nylon | G5007996 | 40 | |
| 52 | V-clamp, turbo outlet diffuser interface with Prevost pipe | 21060426 | 1 | |
| 53 | gasket, turbo outlet diffuser interface with Prevost pipe | 21095721 | 1 | |
| 54 | gasket, inlet elbow interface with mixing box | 1675066 | 1 | |
| 55 | V-clamp inlet elbow interface with mixing box | 20592783 | 1 |
NOTE
Material can be obtained through regular channels.
PART DISPOSITION
DO NOT RETURN THE REPLACED PARTS. Discard waste according to applicable environmental regulations (Municipal/State[Prov.]/ Federal)
WARRANTY – PART 2
This modification is covered by Prevost’s normal warranty. We will reimburse you the parts and up to 50 hours of labor upon receipt of a completed A.F.A. Please submit claim via our Online Warranty System, available at www.prevostcar.com (under service \ warranty section). Use Claim Type: “Bulletin/Recall” and select ‘’Safety Recall SR19-31 “.
Should you only wish to close the safety recall (without reimbursement), fill-in the ‘’Safety Recall Certification Sheet’’ provided with this bulletin and return it to our warranty department by email at [email protected]volvo.com or by fax at 418-831-9301.
OTHER
| VBC Bulletin | N/A |
| Fail Code | 01.00-2 |
| Defect Code | 09 |
| Syst.Cond | R |
| Causal Part | 22724238 |
Access all our Service Bulletins on http://techpub.prevostcar.com/en/ or scan the QR-Code with your smart phone.
E-mail us at [email protected]volvo.com and type “ADD” in the subject to receive our warranty bulletins by e-mail.
IMPORTANT SAFETY RECALL
NHTSA RECALL #19V-565
December 2019
CUSTOMER
ADD
CITY, ST ZIP
US
SAFETY DEFECT / NONCOMPLIANCE NOTICE
PREVOST SAFETY RECALL SR19-31
Dear Customer,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act and 49 CFR Part 573.
Prevost Car US Inc. has decided that a defect which relates to motor vehicle safety exists on certain Prevost vehicles as listed below.
- H3-45, model years 2018 through 2020;
- H3-45 VIP model year 2019 & 2020;
- X3-45, model years 2018 through 2020;
- X3-45 VIP Commercial Use, model years 2017 through 2020; X3-45 VIP Private Use, model years 2017 & 2019.
According to our records, you are the registered owner of the following vehicles involved in safety recall SR19-31 PART 1 “Engine Control Module (ECM) Software Update”:
VIN
DEFECT DESCRIPTION
Under certain high-altitude and heavy load conditions, the engine could overheat.
FAILURE CONSEQUENCE
This could cause a disabled vehicle. Disabled vehicle may lead to transferring passengers on the side of the road, which may increase the risk of a passenger death or injury. Prevost has not received report of death or injury associated with this defect. Therefore, we consider this as a proactive measure to protect the public from the potential risk associated with this defect.
WHAT YOU NEED TO DO
Please make an appointment to your nearest Prevost Service Center and refer to PART 1 of SR19-31 to receive an engine software update that will improve the cooling system strategy. This update is available and can already be uploaded into your vehicle.
Optionally, you may have the work performed by qualified personnel of your choice, following PART 1 of Safety Recall SR19-31 available on Prevost Technical Publications web site at this address: http://techpub.prevostcar.com/en/
Prevost will reimburse you the labor as described in the SR19-31 procedure. Please file an online warranty claim following normal campaign procedures if you are a registered customer, otherwise, contact the Prevost Warranty Department at 1-866870-2046 for reimbursement instructions.
The time required to perform the software update on your vehicle is ½ hour (0.5 h).
OTHER REPAIR – PART 2 OF SAFETY RECALL SR19-31
PART 2 of safety recall SR19-31 applies to the vehicles having a mileage greater than 100 000 miles (160 000 km) at the launch of this campaign. In addition to the engine software update covered by PART 1 of SR19-31, the replacement of the cylinder liners and pistons will be carried out on these vehicles, free of charge.
If applicable, you will find the list of vehicles involved in SR19-31 PART 2 “Cylinder Liners & Pistons Replacement” appended to this notice letter.
The estimated time required to perform PART 2 of this campaign is 50 hours.
The parts required to perform SR19-31 PART 2 will be available from mid-February 2020. Please make an appointment to your nearest Prevost Service Center from midFebruary to have the hardware replacement performed on your vehicle.
NOTICE REGARDING LEASED VEHICLES
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten working days.
CHANGE OF ADDRESS OR OWNERSHIP
If your address has changed, or you no longer own the vehicle(s), please help us update our records. Accessing the Prevost Warranty Support web page http://www.prevostcar.com/parts-and-services/warranty , fill-in the form ‘Change of address or ownership’, and email it to [email protected]volvo.com.
ASSISTANCE
If you need assistance, please contact your nearest Prevost Service Center. You will find the Prevost Parts & Service Centers location at this address: https://www.prevostcar.com/contact-us/prevost-service-centers
COMPLAINTS
If you believe that Prevost Car US has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll-free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1800-424-9153), or go to http://www.safercar.gov.
We regret any inconvenience this may cause to your operation, but hope you will appreciate our sincere efforts to demonstrate Prevost’s commitment to provide our customers with the best possible product.
Truly yours,
Prevost Service Team
CUSTOMER
ADDRESS BLOCK
APPENDIX
List of vehicles involved in SR19-31 PART 2 “Cylinder Liners & Pistons Replacement”
PART 2 of safety recall SR19-31 applies to the vehicles having a mileage greater than 100 000 miles (160 000 km) at the launch of this campaign.
According to our records, you are the registered owner of the following vehicles involved in PART 2 of safety recall SR19-31:
VIN XXXXXX Miles
IMPORTANT SAFETY RECALL
NHTSA RECALL #19V-565 September 2019
INTERIM NOTICE
We are currently preparing the remedy. We will notify you again when the remedy is ready.
«customer»
«add» «po»
«city», «st» «zip»
«pays»
SAFETY DEFECT / NONCOMPLIANCE INTERIM NOTICE
PREVOST SAFETY RECALL SR19-31
Dear Customer,
This interim notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act and 49 CFR Part 573.
Prevost Car US Inc. has decided that a defect which relates to motor vehicle safety exists on certain Prevost vehicles as listed below.
- H3-45, model years 2018 through 2020;
- H3-45 VIP model year 2019;
- X3-45, model years 2018 through 2020;
- X3-45 VIP Commercial Use, model years 2017 through 2019;
- X3-45 VIP Private Use, model years 2017 & 2019.
According to our records, you are the registered owner of the following vehicles involved in safety recall SR19-31:
DEFECT DESCRIPTION
Under certain high-altitude and heavy load conditions, the engine could overheat.
FAILURE CONSEQUENCE
This could cause a disabled vehicle. Disabled vehicle may lead to transferring passengers on the side of the road, which may increase the risk of a passenger death or injury. Prevost has not received report of death or injury associated with this defect. Therefore, we consider this as a proactive measure to protect the public from the potential risk associated with this defect.
WHAT YOU NEED TO DO
We appreciate your patience while we are preparing the remedy. You will receive a second owner notification when the solution is available. There may be warnings or indicators that this condition exists. These warnings will typically be due to fault codes triggered for engine coolant over temperature condition or engine coolant level low.
NOTICE REGARDING LEASED VEHICLES
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
CHANGE OF ADDRESS OR OWNERSHIP
If your address has changed, or you no longer own the vehicle(s), please help us update our records. Accessing the Prevost Warranty Support web page http://www.prevostcar.com/parts-and-services/warranty , fill-in the form ‘Change of address or ownership’, and email it to [email protected]volvo.com.
ASSISTANCE
If you need assistance, please contact your nearest Prevost Service Center. You will find the Prevost Parts & Service Centers location at this address: https://www.prevostcar.com/contact-us/prevost-service-centers
COMPLAINTS
If you believe that Prevost Car US has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll-free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1800-424-9153), or go to http://www.safercar.gov.
We regret any inconvenience this may cause to your operation, but hope you will appreciate our sincere efforts to demonstrate Prevost’s commitment to provide our customers with the best possible product.
Truly yours,
Prevost Service Team
8 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| PREVOST | H3-45 | 2017-2020 |
| PREVOST | X3-45 | 2017-2020 |
8 Associated Documents
Recall Quarterly Report #1, 2019-4
RCLQRT-19V565-7928.PDF 211.127KB
Recall Quarterly Report #2, 2020-1
RCLQRT-19V565-2824.PDF 211.232KB
Recall Acknowledgement
RCAK-19V565-2178.pdf 244.928KB
Defect Notice 573 Report
RCLRPT-19V565-5391.PDF 213.645KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-19V565-4672.pdf 207.882KB
Recall 573 Report- Amendment 4
RCLRPT-19V565-1359.PDF 213.655KB
Remedy Instructions and TSB
RCRIT-19V565-8812.pdf 616.566KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V565-3443.pdf 749.285KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V565&docType=RCL
Truck Diagnostic
 |
USB-Link 2 (Wi-Fi) Product Number USBLINK2WF NEXIQ Technologies Vehicle Interface Utility |
Description:
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Dependable and rugged, the new USB-Link 2 is five times faster than its predecessor. It has sixteen times more random access memory than the old USB-Link, and it supports heavier bus loads on simultaneous channels. For even more reliability, we’ve upgraded the USB connector to a more robust, automotive grade connector with a latching mechanism. The USB-Link 2 is compatible with a wide range of OEM software applications.
Vehicle Network Protocol Support
- CAN / J1939 / ISO15765 – 250K, 500 K, 1M b/s with Auto Baud detection (3 channels)
- Single wire CAN (SWCAN)
- ISO 11898-3 Fault Tolerant CAN (FTCAN)
- J1850 VPW (Class 2)
- J1850 PWM (SCP)
- ISO 9141 / KWP2000 (ISO 14230) K/L line
- ALDL 9600 and 8192 baud
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Operating System Support
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- USB 2.0
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Nexiq USB-Link 2 Kit Includes:
- NEXIQ USB-Link 2
- 6-pin/9-pin Deutsch adapter
- Latching USB cable
|
Nexiq Blue-Link Mini Product Number NQ126015 Nexiq Blue Link Mini™ Vehicle Communication Interface |
Use Your Mobile Device To Make The Connection!
The Blue-Link Mini is not a supported device for use with DiagnosticLink. For complete details regarding DiagnosticLink, please login with your SSO ID.
The NEXIQ Blue-Link Mini enables you to use either your iOS or Android devices (e.g., smartphones or tablets) to communicate with heavy duty vehicles for quick access to basic diagnostic information. It plugs into the vehicle’s diagnostic connector, and provides wireless communication with on-board electronic control units.
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Features
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Note: For more information on DTNA-eLink, see the Mobile App tab below.
Vehicle Network Protocol Support
