October 14, 2021 NHTSA CAMPAIGN NUMBER: 21V799000
In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
NHTSA Campaign Number: 21V799
Manufacturer Van Hool N.V.
Components EQUIPMENT ADAPTIVE/MOBILITY
Potential Number of Units Affected 422
Van Hool N.V. (Van Hool) is recalling certain 2000-2014 C2045, 2016 CX45, and 1998-2013 T2145 vehicles equipped with Ricon Baylift Wheelchair Lifts. When the lift’s outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these lifts fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 403, “Platform Lift Systems.”
Ricon will reinforce the outer barrier with additional supports, free of charge. Owner notification letters were mailed on November 30, 2021. Owners may contact Van Hool’s customer service at 1-877-427-7278 or 1-407-656-7977. Van Hool’s number for this recall is P1528-SB2067.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Ricon Corporation, manufacturer of wheelchair lifts, has informed Van Hool about a problem with the outer barrier of the Ricon baylifts produced between April 2005 and April 2020. To address this problem, Ricon organises a safety recall.
Ricon Corporation, apologises for the inconvenience caused by this safety recall and wishes to thank you in advance for your cooperation and attention to this matter.
WHAT YOU AS OWNER/OPERATOR SHOULD DO?
Please call the Ricon Customer Service at (800) 322-2884, or email Ricon’s Recall Coordinator, at gquimpe@Wabtec.com or by locating the nearest Ricon servicing dealer using the locator on the Ricon website – www.riconcorp.com.
WHAT DO WE EXPECT FROM RICON CORPORATION?
- Ricon Corporation will execute the work according to their own instructions.
- Ricon Corporation will inform ABC Companies after having executed the modification.
WHAT DO WE EXPECT FROM ABC COMPANIES?
ABC Companies will register the execution on the Van Hool customer portal in order to guarantee a correct follow-up and administration.
Should Ricon not respond, or you have further questions, please call ABC Customer Care & Parts Source toll-free for guidance on 1-877-427-7278. Listen for the prompts for warranty and select that option.
The procedures contained herein are not exclusive. Van Hool cannot possibly know, evaluate, or advise the transportation industry of all conceivable ways in which a procedure may be undertaken or of the possible consequences of each such procedure. Other procedures may be as good, or better, depending upon the particular circumstances involved.
Each carrier who uses the procedures herein must first satisfy itself thoroughly that neither the safety of its employees or agents, nor the safety or usefulness of any products, will be jeopardized by any procedure selected.
VAN HOOL CUSTOMER PORTAL:
Consult the customer portal regularly for the latest service documentation. In addition to the maintenance manual, you will also find the operating manual and the spare parts catalogue of your vehicle on the customer portal. The customer portal is accessible through www.vanhool.be, and only with a code (password) from Van Hool. If you do not have a password yet, request it by using the link on the Van Hool website.
On July 23, 2021, Ricon Corporation notified NHTSA tof the recall of certain Baylift Wheelchair Lifts part number RISSBF3XXX-XX. On August 26, 2021, NHTSA, notified ABC Companies of Ricon’s Equipment recall 21E-068. On September 1, 2021, ABC Companies notified Van Hool N.V. in Belgium of Ricon’s Equipment recall 21E-068. By October 6th, the list of VIN’s in order to determine Vehicle information was completed. On October 14th, Van Hool management determined that a noncompliance with a motor vehicle safety standard exists and decided to submit this information report.
21E068 – Outer Barrier Malfunction – Ricon Baylift Wheelchair Lift
32 Affected Products
8 Associated Documents
ISSUED Owner Notification Letter(Part 577)
Remedy Instructions and TSBRCRIT-21V799-6498
Recall 573 Report
Recall 573 ReportRCLRPT-21V799-2954
Recall Quarterly Report #1, 2021-4RCLQRT-21V799-9363
Recall Quarterly Report #2, 2022-1RCLQRT-21V799-0753
Recall Quarterly Report #3, 2022-2RCLQRT-21V799-9800
Latest Recalls Documents
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