Inadequate Clearance Between Axle and Frame – 2024 Keystone Retreat, Residence, Dutchmen Aspen Trail, & Crossroads Hampton Trailers

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-263
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Keystone RV Company APR 11, 2024 NHTSA Recall No. : 24V-263 Manufacturer Recall No. : 24-453 Manufacturer Information :
Manufacturer Name : Keystone RV Company Address : PO Box 2000
2642 Hackberry Drive Goshen IN 46527
Company phone : 574-535-2100
Population :
Number of potentially involved : 214 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2024-2024 Keystone Retreat Vehicle Type : TRAILERS
Body Style :
Power Train : NR
Descriptive Information : Models in this population may not have the proper clearance between the axle and the frame.
Retreat unit count 62 Production Dates : AUG 29, 2023 – JAN 10, 2024 VIN Range 1 : Begin : 4YDTHRU28RW260157 End : 4YDTHRU28RW260220 ✔ Not sequential Vehicle 2 : 2024-2024 Keystone Residence 40CLDL, 401CLDL Vehicle Type : TRAILERS
Body Style :
Power Train : NR
Descriptive Information : Models in this recall population may not have the proper clearance between the axle and the frame.
Residence unit count 58 Production Dates : JUN 14, 2023 – JAN 19, 2024 VIN Range 1 : Begin : 4YDTREU27RW160184 End : 4YDTREU27RW160243 ✔ Not sequential Part 573 Safety Recall Report 24V-263 Page 2 Vehicle 3 : 2024-2024 Dutchmen Aspen Trail 421LOFT Vehicle Type : TRAILERS
Body Style :
Power Train : NR
Descriptive Information : Models in this recall population may not have the proper clearance between the axle and the frame.
Aspen Trail units 31 Production Dates : SEP 06, 2023 – JAN 09, 2024 VIN Range 1 : Begin : 4YDTATV28R8921352 End : 4YDTATV28R8922114 ✔ Not sequential Vehicle 4 : 2024-2024 CrossRoads Hampton 390PVL Vehicle Type : TRAILERS
Body Style :
Power Train : NR
Descriptive Information : Models in this recall population may not have the proper clearance between the axle and the frame.
Hampton unit count 63 Production Dates : SEP 07, 2023 – MAR 11, 2024 VIN Range 1 : Begin : 4YDTHPU26R9330063 End : 4YDTHPU26R9330343 ✔ Not sequential Description of Defect :
Description of the Defect : It has been decided that the vehicles in the recall population may not have the proper clearance between the axle and the frame.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Under certain conditions during travel, the axle may come in contact with the frame leading to an increased risk of vehicle crash.
Description of the Cause : The wrong equalizer part was used. Identification of Any Warning
that can Occur : The axle could show a mark if it comes in contact with the frame. Involved Components : Component Name 1 : equalizer for axle
Component Description : equalizer only-bushed-Dexter Component Part Number : 326341 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-263
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR
Chronology :
3/15/2024 – Report was made that there was not enough clearance between the axle and the frame. No claims at this time just reported.
3/18/2024 – Investigation opened. All affected units were put on hold and yard was inspected. All units were fixed.
3/18/2024– Keystone Safety Committee reviewed the information and concluded that the data reviewed indicated a unanimous vote for a voluntary recall. Investigation called for to determine affected unit range. 4/9/2024 – Investigation concluded and scope completed.
Description of Remedy :
Description of Remedy Program : The remedy is to replace the shorter equalizer with the correct larger
equalizer. Manufacturer Reimbursement Plan on file as of 10/11/2022. General reimbursement plan to be updated every two years. New vehicles are covered under warranty. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The equalizer only-bushed-Dexter part # 326341 is 2 inches smaller than the correct equalizer.
Units were quarantined, inspected then repaired as indicated by inspection. Recall Schedule :
Description of Recall Schedule : Keystone will notify the dealers and owners of the recreational vehicles
by letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures.
Planned Dealer Notification Date : MAY 31, 2024 – MAY 31, 2024
Planned Owner Notification Date : MAY 31, 2024 – MAY 31, 2024
* NR – Not Reported

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PO Box 2000 – Goshen, IN 46527-2000
www.keystonerv.com
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2024 Retreat, Residence, Aspen Trail and Hampton Travel Trailers. As a result, Keystone RV is conducting a safety
recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction
are of the utmost importance to us.
It has been decided that the vehicles in the recall population may not have the proper clearance
between the axle and the frame. Under certain conditions during travel, the axle may come in contact
with the frame leading to an increased risk of vehicle crash.
Keystone representatives have been in contact with the staff at your selling dealership regarding this
situation. The remedy is to replace the shorter equalizer with the correct larger equalizer. The service
and parts required for this corrective action will be provided at no charge to you.
Owners should limit the towing of the unit until this issue is resolved. As soon as possible, please
make an appointment to have your RV serviced by your dealership. The labor time to perform this
correction is approximately 1-2 hours. Please ask your dealer if you wish to know how much
additional time will be needed to schedule and process your RV for this repair.
Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as
promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or
if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the
condition within a reasonable amount of time, or without charge to you. You may be eligible to
receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.
Keystone Customer Service is available toll-free at 1-866-425-4369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation,
you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-
4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.) Federal regulations require that any vehicle lessor
receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you no longer own this
RV, please call Keystone Customer Service at 1-866-425-4369 or email recall@keystonerv.com with your name and
VIN.
Thank you for your attention and cooperation in this matter.
Sincerely,
KEYSTONE RV COMPANY
cc: National Highway Traffic Safety Administration (NHTSA)
Reason for
this recall
What we
will do
What we
need you to
do
If you have
questions
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 24V-263
Safety Advisory: 24-453
April 30, 2024

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PO Box 2000 – Goshen, IN 46527-2000
www.keystonerv.com
SAFETY ADVISORY 24-453
«Dealer_name»
ATTN: Service Manager
«Street»
«Street_2»
«City», «State» «Zip»
«Country»
Dear «Dealer_name»,
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2024 Retreat, Residence, Aspen Trail and Hampton Travel Trailers. As a result, Keystone RV is conducting a safety
recall.
It has been decided that the vehicles in the recall population may not have the proper clearance
between the axle and the frame. Under certain conditions during travel, the axle may come in
contact with the frame leading to an increased risk of vehicle crash. The vehicles included in the
recall are:
Year Model Serial Number Ranges
2024 Retreat 39CLDL, 391CLDL RW260157 – RW260220
2024 Residence 40CLDL, 401CLDL RW160184 – RW160243
2024 Aspen Trail 421LOFT R8921352 – R8922114
2024 Hampton 390PVL R9330063 – R9330343
Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate
preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to
complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in
your inventory or have been sold are as follows:
«VIN1» «VIN2» «VIN3» «VIN4»
«VIN5» «VIN6» «VIN7» «VIN8»
— Serial numbers with ‘*’ have been retail sold —
Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to
record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #24-453,
which details how to remedy the situation and the proper reimbursement procedures.
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you
have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to
contact us.
Sincerely,
KEYSTONE RV COMPANY
cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada
Reason for
this recall
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: US: 24V-263
CAN: 2024-217
Safety Advisory: 24-453
April 26, 2024

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