October 11, 2019 NHTSA CAMPAIGN NUMBER: 19E069000
Without the mirror monitor, the driver may not be able to see hazards behind the vehicle, increasing the risk of a crash.
NHTSA Campaign Number: 19E069
Manufacturer ASA Electronics, LLC.
Components BACK OVER PREVENTION
Potential Number of Units Affected 3,775
ASA Electronics, LLC. (ASA) is recalling certain Relay/Capacitor Modules in part number PVOM74MMFFK, which was the remedy part in prior recall 19E009 for Voyager rear camera displays. The modules may prematurely fail, causing the Voyager rear camera display to have a loss of power. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
ASA will notify the affected vehicle manufacturers, and dealers for those companies will remove the relay/capacitor harness module and replace the Voyager VOM74MM mirror monitor with a revision E monitor, free of charge. The recall began November 7, 2019. Owners may contact ASA customer service at 1-877-384-4400.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
* * * IMPORTANT SAFETY RECALL 19E-069 * * *
(RECORDATARIO IMPORTANTE PROGRAMA DE SEGURIDAD)
[CITY, ST ZIP CODE]
Nov 7th, 2019
This notice applies to your vehicle with VIN #______
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act
This is a second recall. ASA Electronics LLC detected that the original fix which relates to motor vehicle safety in certain 2019 Sprinter work vehicles equipped with a mirror monitor (VOM74MM) that previously had a Recall 19E009 Relay/Capacitor Harness Module added to them DID NOT WORK. We urge you to have the monitor replacement installed and the harness module removed as soon as possible.
This recall condition relates to vehicles that have a Relay/Capacitor Harness Module (PVOM74MMFFK) installed under the seat in 2019 Sprinters and has a VOM74MM Mirror Monitor that has a serial number starting with “A”, “B”, “C”, or “D”.
Recall Number and Description: 19E-069 – VOM74MM Mirror Monitor Field Repair
What is the issue? On your vehicle, it may be possible for the VOM74MM mirror monitor to not turn on or be intermittent. The driver may not have the ability to see behind the vehicle to avoid an object or person increasing the risk of a crash. Please utilize the side mirrors if the mirror monitor is not working until the repair is implemented. This repair will be done free of charge.
What are we asking you To Do? Please contact 1-877-384-4400 to arrange a VOM74MM Mirror Monitor replacement to Rev E (or F) and the removal of the Relay/Capacitor Harness Module free of all charges. ASA Electronics will be happy to work with your local dealer service center or fleet maintenance shop to schedule a successful repair. The VIN number and VOM74MM serial number will be required for ASA to supply the replacement monitor and supply the instruction to inspect/remove the Relay/Capacitor Harness Module.
Service Assistance: If you have additional questions, please contact ASA’s Customer Relationship Center at 1-877-384-4400 and one of our representatives will actively assist you.
Monitor replacement and Relay/Capacitor Harness removal instructions are available if needed. Our office hours are Monday through Friday: 7:00AM – 6:00PM (EST).
If you wish to contact us through email, please send all inquiries to: [email protected]
Si necesita ayuda o tiene alguna prefunta, por favor llame al Centro de Relacion con Clientes al 1-877-384-4400
Labor Time: Monitor replacement and Relay/Capacitor Harness removal may take up to 30 minutes. However, due to service scheduling times, your service provider may need your vehicle for a longer period.
Changes: Please contact ASA’s Customer Relationship Center at 1-877-384-4400 if your address has changed or if the vehicle(s) have been sold or traded.
Complaint: If the service repair has failed or is unable to remedy the issue without charge within a reasonable time, contact ASA’s Customer Relationship Center at 1-800-688-3135. You may also submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov
We apologize for any inconvenience this may cause and want to assure you that, with your assistance, we will correct this condition. Your safety is important to us. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
Thank you for your attention in this important matter.
1 Affected Product
|BRAND||PART NO.||PRODUCTION DATES|
|ASA||RELAY/CAPACITOR MODULE||04/01/2019 - 08/30/2019|
5 Associated Documents
Recall Quarterly Report #1, 2019-4
Recall Quarterly Report #2, 2020-1RCLQRT-19E069-2456
Owner Notification Letter(Part 577)RCONL-19E069-8241
Defect Notice 573 Report
Latest Recalls Documents
For the most up to date documents from NHTSA for this Recall, click the lick above
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Last update on 2022-01-26 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2022-01-26 / Affiliate links / Images from Amazon Product Advertising API