December 16, 2019 NHTSA CAMPAIGN NUMBER: 19V896000
If the drag link separates, loss of steering control my occur, increasing the risk of a crash.
NHTSA Campaign Number: 19V896
Manufacturer Mack Trucks, Inc.
Potential Number of Units Affected 80
Mack Trucks, Inc. (Mack) is recalling certain 2020 Anthem (AN), Granite (GR), and Pinnacle (PI) vehicles. The castle nuts and cotter pins used to connect the steering drag link to the pitman arm and steering arm may have not been correctly installed, potentially causing separation of the drag link.
Mack will notify owners, and dealers will inspect the drag link attachment points, repairing them, as necessary, free of charge. The recall began January 14, 2020. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0420.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Steering Drag Link Castle Nut
AN, GR and Pl
SAFETY RECALL INFORMATION:
Mack Trucks has determined a defect that relates to motor vehicle safety may exist in certain Anthem, Granite or Pinnacle models manufactured between 09/16/2019 and 10/11/2019. The drag link castle nuts may not have been torqued correctly and/or split pin missing; if this condition is untreated, a complete loss of steering may be possible. The mounting hardware should be replaced with new mounting hardware each time the drag link rod is replaced. Follow the repair procedure outlined in this Safety Recall.
Mack Trucks has received no reports of personal injury or a vehicle crash as a result of this condition. Therefore, Mack Trucks considers this as a proactive measure to protect the public and Mack Trucks' customers from the potential risk associated with this defect.
Certain 2020 Anthem, Granite and Pinnacle model vehicles manufactured from September 16, 2019 through October 11, 2019.
VEHICLE INDENTIFICATION NUMBERS (VIN):
The total number of vehicles affected is 87 (80 U.S., 6 Canada, and 1 Mexico).
|907861||Split pin (4X32)||2|
|60112752||Castle nut (M20 finepitch)||2|
- Replace drag link castle nut and torque tighten to 200 Nm (148 ft-lbs).
- Install new split pins and mark nuts with tamper-proof
|This repair is covered by an authorized Safety Recall campaign. Reimbursement is obtained through the normal claim handling process.|
|Claim Type (used only when uploading from the Dealer Business System)||R|
|Vehicle repaired per instructions||Modified per instructions|
Note: Dealers are to perform Safety Recall Campaigns on all subject vehicles at no charge to the vehicle owner regardless of mileage, age of vehicle or ownership (original purchaser or subsequent purchasers). Whenever vehicles are subject to a safety recall are brought to your dealership for service, or taken into your dealership vehicle inventory, it is strongly recommended that every effort be made to perform the recall correction before the vehicle is sold or released to the owner.
IMPORTANT SAFETY RECALL SC0420
NHTSA RECALL # 19V-896
DEAR MACK TRUCK OWNER:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mack Trucks, Inc. has decided that a defect which relates to motor vehicle safety may exist in a certain 2020 Anthem, Granite, and Pinnacle model vehicles manufactured from September 16, 2019 to October 10, 2019.
|SAFETY DEFECT:||On certain trucks, a nut and cotter pin in the steering system may not have been correctly installed. As a result, the drag link could separate and cause a loss of steering control.|
|SAFETY RISK:||A loss of steering control would increase the risk of a crash.|
|PRECAUTIONS YOU CAN TAKE:||There are no precautions you can take other than having your vehicle inspected and repaired if needed by a Mack Parts and Service Center.|
|TIME REQUIRED FOR THE REPAIR:||The time required to inspect and/or repair your vehicle is approximately 1 hours.|
|WHAT YOU SHOULD DO:||You should contact the nearest Mack Parts and Service Center and make an appointment. Mack dealers will inspect the drag link attachment points and repair your truck as needed at no charge to you.|
|NOTICE REGARDING LEASED VEHICLES:||If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to provide a copy of this Notice to all Lessees within 10 days of your receipt of this Notice. Further, you must maintain a record, which identifies the Lessee(s) to whom you send a copy of this letter, the date you send this letter, and the Vehicle Identification Number(s) of the vehicle(s) that you have leased to that lessee. For purposes of this Notice, the term Lessor means: a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles (as defined in CFR Section 577.4), as of the date of notification by the manufacturer of the existence of a safety-related defect or non-compliance with a Federal Motor Vehicle Safety Standard in one or more of the leased motor vehicles.|
|OWNER RECALL RESPONSE CARD:||The enclosed “Notice of Vehicle Recall” identifies your vehicle. If you no longer own the vehicle, please help us update our records by completing the “Vehicle Disposition Record” portion of the enclosed postage-free Notice of Mandatory Safety Campaign card and mailing it back to us.|
|If your vehicle has not been repaired within a reasonable time after delivering it to a Mack Parts and Service Center, please contact:|
You may also submit complaints to the Administrator of the National Highway Traffic Safety Administration (1200 New Jersey Avenue, S.E., Washington DC 20590 or call the toll-free Auto Safety Hot Line at 1-888327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov if you believe that Mack has failed to remedy the defect without charge, or has failed to remedy the vehicle within 60 days of the owners first tender to obtain repair following the earliest time that parts are available.
|PRE NOTIFICATION REMEDIES:||If you have previously paid for repairs as a result of this issue, you may be entitled to recovery of those expenses.|
Submit copies of all documentation supporting your claim according to the rules specified in the “General Plan for Reimbursement of Prenotification Remedies” provided in this mailing.
We regret any inconvenience this may cause to your operation, but hope you will appreciate our sincere efforts to demonstrate Mack’s commitment to provide our customers with the best possible product.
MACK TRUCKS, INC.
U.S. and Canada Distributors
Date: December 20, 2019
Valid to: N/A
Action Required? ☒Yes ☐No
|From:||Gerard Hones, Regulatory Specialist Government Reporting|
|Subject:||Safety Recall SC0420, Drag Link Castle Nut|
Description of Defect:
The castle nuts and cotter pins used to connect the steering drag link to the pitman arm and steering arm may have not been correctly installed (i.e. castle nut may be under-torqued and cotter pin may not be installed). If undetected, the defect may result in separation of the drag link, which may result in loss of steering and a vehicle crash.
Models/ Model Years Affected:
Mack: Certain 2020 Anthem, Granite, and Pinnacle model vehicles manufactured from September 16, 2019 to October 10, 2019.
Mack: 87 (6 Canada, 1 Mexico, and 80 USA)
The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act requires dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant safety standards at the time of delivery to the consumer.
Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer.
- Vehicle list will be posted on the Trucks Dealer Portal December 20, 2019.
- Owner notification letters will be released on or before February 6, 2020.
To: U.S. and Canada Distributors
Date: December 20, 2019
Valid to: N/A
Action Required? ☒Yes ☐No
From: Gerard Hones, Regulatory Specialist Government Reporting
Subject: Safety Recall SC0420, Drag Link Castle Nut
3 Affected Products
8 Associated Documents
Remedy Instructions and TSB
Recall Quarterly Report #1, 2020-1
Recall Quarterly Report #2, 2020-2
Owner Notification Letter(Part 577)
Manufacturer Notices(to Dealers,etc)
Defect Notice 573 Report
Recall Quarterly Report #3, 2020-3
Latest Recalls Documents
For the most up to date documents from NHTSA for this Recall, click the lick above
- ☛Product Type: High quality cotter pin clip key fastner fitting assortment kit
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- ★【 STURDY & DURABLE】Cotter Pins are made of high-quality carbon steel with zinc plated, constructed to last a lifetime. Corrosion resistance and anti-rust, it can be used in moist environments.
- ★【HAIRPIN DESIGN】These cotter pins feature hair pin design, it can lock the bolt fast and effectively.
- ★【COTTER PIN FEATURES】Our cotter pin hitch pins can hold for bolts and pins, easy to install and remove.
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- 1. Product Type: High quality cotter pin assortment kit
- 2. Material: Zinc plated steel, Corrosion-resistant to ensure long time use
- 3. Package: Include 6 widely used size of 1/16” x 1”, 3/32” x 1”, 3/32” x 1”-1/2”, 1/8” x 1-1/4”, 1/8” x 2”, 5/32” x 2-1/2”
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- SAFELY SECURE BOLTS AND PINS: Use the ABN Cotter Pin Key 555 pc Assortment Set, 1/16” x 1” to 5/32” x 2-1/2” Inch – Steel Locking Automotive Axle Trailer Pins when performing mechanical, automotive, and small engine repairs as well as fixing metal furnishings, replacing the old cotter pin on your car, ATV, or UTV axel nut, securing clevis pins; Ideal for safely securing and locking bolts and pins so they do not budge
- VARIOUS SIZES: 6 popular SAE standard sizes are included to suit your needs; (150) 1/16-inch x 1-inch, (150) 3/32-inch x 1-inch, (100) 3/32-inch x 1-1/2-inch, (75) 1/8-inch x 1-1/4-inch, (50) 1/8-inch x 2-inch, (30) 5/32-inch x 2-1/2-inch
- BUILT TO LAST: Constructed from zinc-plated steel for ultimate strength and resistance to rust; To use, place the cotter pin in a pre-drilled hole (bulbous head will stop pin from moving all the way through); Can be bent at the end with standard or needle nose pliers for a more security – simply bend the open tips in opposing directions to secure in place
- EASY STORAGE: Transparent 8.25” x 4.25” x 1.2” inch (21cm x 10.8cm x 3cm) plastic molded case for easy transportation, simple storage, and organization; (6) 3.9-inch x 1.25-inch (9.9 cm x 3.2cm) compartments; Includes a clearly labeled size chart for easy identification
- PACKAGE CONTENTS: Package includes (555) pins – 6 different sizes + (1) carrying case for your convenience
- ☆ 『Product Material』: All the cotter pins are made of 304 Stainless Steel, rust and corrosion resistant, durable and steady not easy to break.
- ☆ 『Package Include』: 6 size of M1.6*25*100pcs, M2.5*25*80pcs, M2.5*40*60pcs, M3.2*30*40pcs, M3.2*40*30pcs, M4*60*30pcs total 340pcs in a clear box, enough quantity can meet your different needs.
- ☆ 『Product Feature』: The cotter pin with hair pin style design gives fast and secure hold for bolts and pins, specialty locks to ensure tight hold that will last long.
- ☆ 『Easy to use』: Place the cotter pin in the hole, the bulbous head will stop the pin from moving all the way through, bend the open tips to secure in place.
- ☆ 『Application』: Widely used for automotive, mechanics, car garage, workshop, power equipment, cars, trucks, lawn mower and etc.
- ▶【Package Includes】24 pieces hitch pin clips, contains a wide range of sizes. 4pcs M1.2*21, 4pcs M1.6*28, 4pcs M1.8*32, 4pcs M2*40, 4pcs M2.5*50, 4pcs M3*65.
- ▶【 Sturdy & Durable】Cotter Pins are made of high-quality carbon steel with zinc plated, constructed to last a lifetime. Corrosion resistance and anti-rust, it can be used in moist environments.
- ▶【Hairpin Design】The cotter pins feature hair pin design, it can lock the bolt fast and effectively.
- ▶【Cotter Pin Features】Our cotter pin hitch pins can hold for bolts and pins, easy to install and remove.
- ▶【Application 】R pin clips can keep the pins and joints in place. Great for Tractors, Trucks, Cars, Farm Equipment, Campers, Lawn, Garden Equipment and more.
- ❤【Sturdy & Durable】Cotter Pins R Pins Hair pins are made of premium carbon steel with zinc plated, constructed to last a lifetime. Corrosion resistance and anti-rust, it can be used for indoor and outdoor.
- ❤【Cotter Pin Features】Our hair pin style design gives fast and secure hold for bolts. easy to install and remove.
- ❤【Widely Application】 Cotter pin and hair pin can hold for bolts and pins, keep the pins and joints in place. Great for Tractors, Trucks, Cars, Farm Equipment, Campers, Lawn, Garden Equipment, small engine repair & fastening and more.
- ❤【Easy to Use】The R shape hair pin design, insert into hole directly and it can lock the bolt fast and effectively; for the cotter pins, Insert the cotter pin into the hole of the bolt until the head of the pin rests against the bolt. Then secure the cotter pin by spreading the prongs in opposite directions.
- ❤【Package Includes】Total 30 cotter pins and 30 R-shaped pins. This cotter pin set includes 6 sizes of cotter pins and 6 sizes of hair pin R clips, each size comes with 5 pieces. Coming with FREE transparent storage box to keep cotter pins organized.
- 【BRAND ADVANTAGE】: VIGRUE upgrades the material of this cotter pin assortment hairpins, These high-quality trailer hitch pins are zinc plated and constructed to last a lifetime.
- 【VERSATILITY】: Specialty lock ensures a tight fitted and lasting hold and comes with 2 key that opens all 4 types of locks.
- 【WIDE APPLICATION】: This cotter pin r clip assortment contains various pin sizes to meet any of your needs, Used to Automotive, Mechanics, Car Garage, Workshop, Power Equipment, Cars, Trucks, Lawn Mower, Small Engine Repair, & Fastening
- 【CONVENIENCE】: The see-through resealable storage case, packs and organizes all materials together for portability, and has easy to read size marking identifications.
- 【RELIABLE SERVICE】: We provide 24-hours mail service and full-refund & return guaranty if you come across issues or not satisfied with our products.
Last update on 2021-07-29 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-07-29 / Affiliate links / Images from Amazon Product Advertising API