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Multistrada 950 S
Multistrada 1200
Multistrada 1200 S Sport
Multistrada 1200 S Touring

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Multistrada 1200 S Touring D|Air
Multistrada 1200 S Pikes Peak
Multistrada 1200 S Granturismo
Multistrada 1200 DVT
Multistrada 1200 S DVT
Multistrada 1200 S DVT D|Air
Multistrada 1200 S DVT Pikes Peak
Multistrada 1200 S DVT Enduro
Multistrada 1200 S DVT Enduro Pro
Multistrada 1260 DVT
Multistrada 1260 S DVT
Multistrada 1260 S DVT D|Air
Multistrada 1260 S DVT Pikes Peak
Multistrada 1260 S DVT Enduro
Multistrada 1260 S Gran Tour

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27/49

Ducati Immobilizer Systems
All vehicles with electronic coded keys
Electronic Service Bulletin SRV-ESB-20-001
All vehicles equipped with HF Immobilizer system have a standard supply consisting in:
•

1 active key

•

1 passive key

ACTIVE KEY

PASSIVE KEY

Multistrada 1200 MY10-14 / Diavel MY11-18

XDiavel MY16-20 / Multistrada 1200 MY15-17

Multistrada 1260 MY18-20 / Multistrada 950 S MY19-20 / Diavel 1260 MY19-20

The active key (black key) is a mechanical “flip” key that contains a circuit with 2 types of key
code acknowledgement systems:
•

Active, at high frequency

•

Passive, at low frequency (transponder)

The active system at high frequency needs to be battery powered (3V button battery, CR
2032) whereas the passive system at low frequency does not need a power supply.
The Passive key (red key) is a mechanical key provided with a transponder and is used only if
the active key gets lost. The Immobilizer system acknowledges the key when the same key is
moved close to the Hands-Free control unit antenna.
The Hands-Free control unit is the Immobilizer of this system and allows acknowledging the
electronic codes of the keys.

28/49

Ducati Immobilizer Systems
All vehicles with electronic coded keys
Electronic Service Bulletin SRV-ESB-20-001
The Immobilizer system consists of 2 antennas:
•

One integrated in the Hands-Free control unit wiring and dedicated to the
acknowledgement of the high-frequency keys (active key);

•

One dedicated to the low-frequency key acknowledgement system connected to
Hands Free control unit by means of a 2-way connector and is positioned in different
areas of the bike according to the model. This antenna is used by the system also to
“monitor” the active key and start the high-frequency communication.
NOTE
The Immobilizer system installed on the Multistrada 1260 model consists of a first
antenna integrated in the body of the Hands Free system, and of a second antenna
dedicated to the low-frequency key acknowledgement system connected to the
Hands-Free control unit through a 3-way connector.

HF System operation
Working on the Key-ON button on the RH switch and/or the Hands-Free control unit, it is
possible to activate the key acknowledgement system that can occur in active or passive
mode.
NOTE
In case of flat battery or fault in the active key operation, it is possible to:
• Use the “RESET” function on the new active key Part no.59810352B described on
page 40.
• Use the key passive mode (black key); simply move the key closer to the low
frequency antenna of the Hands-Free control unit, placed in different areas of the
motorbike according to the model.
ACTIVE MODE (Multistrada 1200 – XDiavel - Diavel)

Antenna

Active key

Hands-Free control unit

29/49

Ducati Immobilizer Systems
All vehicles with electronic coded keys
Electronic Service Bulletin SRV-ESB-20-001
ACTIVE MODE (Multistrada 1260 – Multistrada 950 S – Diavel 1260)

Antenna

Active key

Hands-Free control unit

PASSIVE MODE
Multistrada 1200 MY10-14

Multistrada 1200 MY15-17
Multistrada 1260 MY18-20
Multistrada 950 S MY19-20

Diavel MY11-18

XDiavel MY16-20

30/49

Ducati Immobilizer Systems
All vehicles with electronic coded keys
Electronic Service Bulletin SRV-ESB-20-001
Diavel 1260 MY19-20

Recovery procedure via Pin Code
If the key is not acknowledged in active or passive mode, it is possible to use the “recovery”
procedure that entails the use of a Pin Code (secret code) to release the engine start.
This Pin Code is memorized in the instrument panel control unit. Instead, for the Multistrada
1260 version the secret code is memorized inside the Hands-Free control unit.
WARNING
The Immobilizer release function via Pin Code is available ONLY if the Customer has
performed the memorization procedure of the secret code in the instrument panel
control unit (for the Multistrada 1260 model, the secret code is memorized in the
Hands-Free control unit).
To perform the recovery procedure, if the Pin Code has already been memorized in the
instrument panel control unit, follow the procedure described below:
1. Perform a Key-ON with the button on the Hands-Free control unit.
2. The instrument panel shows “INSERT PIN CODE”:

1. Using the UP and DOWN buttons of the left-hand switch it is possible to enter the Pin
Code set by the Customer and start the engine.

31/49

Ducati Immobilizer Systems
All vehicles with electronic coded keys
Electronic Service Bulletin SRV-ESB-20-001
WARNING
When the instrument panel control unit is replaced, it is necessary to set the Pin Code
again; otherwise it will not be possible to perform the recovery procedure.
WARNING
For the Multistrada 1260 model, when the Hands-Free control unit is replaced, it is
necessary to set the Pin Code again; otherwise it will not be possible to perform the
"recovery" procedure.
Pin Code deletion procedure
If you do not remember the Pin Code memorized in the instrument panel control unit (for the
Multistrada 1260 model the Pin code is memorized in the Hands Free control unit) it will be
possible to delete it ONLY using the DDS 2.0 diagnosis instrument following the operations
described below:
1. Access the “Self-diagnosis” section of the Instrument Panel control unit (for the
Multistrada 1260 model access the “Self-diagnosis” section of the Hands-Free control
unit)
2. Select ”Settings”
3. Select “Reset Pin Code”
4. Select “Confirm” and the Pin Code will be deleted
NOTE
To perform these operations it is necessary to turn the key ON using a key acknowledged
by the Immobilizer.
Active key battery replacement procedure
The replacement procedure of the active key battery varies according to the model.
Multistrada 1200 MY15-17, Multistrada 1260 MY18-20, Diavel 1260 MY19-20 and XDiavel
MY16-20:
1. Remove the mechanical part from the key, remove the rear plastic shell (1) of the key grip
by pushing it towards the key mechanical part and lifting it up as shown in the figure.

32/49

Ducati Immobilizer Systems
All vehicles with electronic coded keys
Electronic Service Bulletin SRV-ESB-20-001
2. Remove the protection (2) of the battery and the battery (3) (the positive pole must be
facing up).

3. Position the battery protection (2), reposition the rear plastic shell (1) by pushing it with a
slight pressure as shown in the figure. Make sure that the cover is closed correctly.

Multistrada 1200 MY10-14 and Diavel MY11-18:
1. Remove the mechanical part of the active key.
2. Use a large sized coin to pry open the shells of the plastic grip (2 Euro coin) as shown in
the figure.

3. Remove the printed circuit board (1) prying it up gently with a small flat screwdriver, as
shown in the figure.
4. Slide the battery (2) out of the printed circuit (1) and replace it with a new one (the
positive pole (+) must be facing up).

33/49

Ducati Immobilizer Systems
All vehicles with electronic coded keys
Electronic Service Bulletin SRV-ESB-20-001
5. Reinsert the printed circuit board (1) from the side with the battery (2) into the plastic
shell.
6. Apply slight pressure on the antenna (3) of the printed circuit board until you hear the
engagement "click".

7. Align the two shells of the grip and press on the area indicated by the arrows to close
them again.
NOTE
Make sure you hear the usual “click” that indicates that the two shells are closed
and check the key operation.

Loss or damage of the active key
In case of loss of the active key (black key) it is necessary to order a new one with electronic
board and key insert to be milled (not coded); the mechanical part of the passive key (black
key) in your possession must be duplicated in the new active key.
To reprogram the new active key follow the procedure of key new memorization on Hands
Free control unit described on page 38.
Loss or damage of the passive key
In case of loss of the passive key (red) it is necessary to request a new red key to be milled (not
coded); the mechanical part of the key in your possession must be copied in the new passive
key.
To reprogram the new active key follow the procedure of key new memorization on Hands
Free control unit described on page 38.

34/49

Ducati Immobilizer Systems
All vehicles with electronic coded keys
Electronic Service Bulletin SRV-ESB-20-001
Key new memorization on Hands Free control unit
WARNING
The key memorization procedure indicated below is ONLY available in case of
duplication of one of the 2 keys (active or passive).
To memorize the new key with DDS 2.0 it is necessary to follow the procedure below:
1. Turn the Key ON
2. Connect the bike to the DDS 2.0 diagnosis instrument
3. Select the bike model
4. Access the “Self-diagnosis” section of the Hands-Free control unit
5. Select "Settings"
6. Select “Key programming” and follow the displayed instructions
7. The DDS 2.0 will guide you through the operations asking you to move one of the keys to
be memorized close to the low-frequency antenna.
Loss or damage of the active and passive key
In case of loss of the active key (black key) and of the passive key (red key) it is necessary to
replace the Hands-Free kit system that consists of:
•

Hands-Free control unit

•

Active key (black key) with electronic board and key coded insert installed

•

Passive key (red key) with transponder

•

Seat lock

•

Complete tank filler plug

•

Pawls for panniers
NOTE
After the installation of the components mentioned above, it is possible to start the
engine without having to reprogram the keys since the 2 keys (active and passive) are
already paired with the Hands-Free control unit.

35/49

Ducati Immobilizer Systems
All vehicles with electronic coded keys
Electronic Service Bulletin SRV-ESB-20-001
Replacement of the Hands-Free control unit
In case of Hands-Free control unit fault it is necessary to order a spare one without keys.
After the installation it is necessary to perform the memorization procedure of the keys in
your possession on the new Hands-Free control unit on page 40.
NOTE
For the Multistrada 1260, Diavel 1260 and Multistrada 950 S models, in case of failure of
the Hands Free control unit it is necessary to order a new control unit, an active key and
a passive key without mechanical parts, as the parts already in your possession will be
used.
Key new memorization on Hands Free control unit
WARNING
The key memorization procedure described below applies ONLY in case of replacement
of the Hands-Free control unit only.
To memorize the keys with DDS 2.0 it is necessary to follow the procedure below:
1. Perform a key ON with the button on the Hands-Free control unit
2. Connect the bike to the DDS 2.0 diagnosis instrument
3. Select the bike model
4. Access the section “Special functions”
5. Select “Key memorization” and follow the displayed instructions that prompt to bring the
keys to be memorized close to the low-frequency antenna
Replacement of the antenna
In case of antenna fault and/or replacement, it is possible to order a new one and install it in
the ignition switch.
Reset button functionality (Multistrada 1260, Multistrada 950 S and Diavel 1260 excluded)
Starting from Model Year 2017, the new active key Part no.59810352B is equipped with a reset
button that manages its electronics; should a Key-ON not be possible due to failure to
acknowledge the key in active and/or passive mode by the Hands Free system, the simple
pressure of the RESET button will allow the reactivation of the key correct operation.
The use of the RESET button hence prevents the need to remove and refit the battery with
consequent waiting time of 60 seconds, as recommended for the previous version.
For further information, refer to the Service Bulletin SRV-SRB-16-004 “New Hands-Free
active key functions for Model Year 2017”.

36/49

Ducati Immobilizer Systems
All vehicles with electronic coded keys
Electronic Service Bulletin SRV-ESB-20-001
To reset the active key follow the procedure below:
1. Open the coded part by pressing the opening button (1).

2. Remove the rear plastic cover by pushing it forward and then lifting it as shown in the
figures.

3. Press the RESET button (2) until you hear the stop "click".

4. Reposition the rear plastic cover and push it backward by pressing it slightly, as shown in
the figure. Check whether it is closed correctly.

37/49

Ducati Immobilizer Systems
All vehicles with electronic coded keys
Electronic Service Bulletin SRV-ESB-20-001
E-LOCK system (E-Lock, 2 Keys)
Below are the Ducati models equipped with E-Lock Immobilizer System:

Model Year

Models

2012

2013

899 Panigale

2014

2015

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959 Panigale

2016

2017

2018

2019

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959 Panigale Corse

2020

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Panigale V2
1199 Panigale
1199 Panigale S
1199 Panigale S Tricolore
1199 Panigale R
1199 Superleggera

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1299 Panigale
1299 Panigale S

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1299 Panigale S Annivers.
1299 Panigale R Final Ed.

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Panigale R
1299 Superleggera

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All vehicles equipped with E-Lock Immobilizer system have a standard supply consisting in 2
Keys.
Keys

The keys are provided with passive transponder powered by the antenna integrated in the ELock control unit.

38/49

Ducati Immobilizer Systems
All vehicles with electronic coded keys
Electronic Service Bulletin SRV-ESB-20-001
E-Lock system operation
The E-Lock control unit contains the electronic codes of the keys enabled to start the vehicle.
Upon Key-ON, the E-Lock control unit compares the electronic code in the key with those
stored during the first memorization. If they match, the system electronic control unit supply
relay is enabled and it sends the engine start enabling signal to the engine control unit via
CAN line.