Printed version of operation manual for SUBARU STARLINK apps are not
available.

Are there several methods available to connect
smartphone to an in-vehicle device such as
Bluetooth and Wi-Fi?

For SUBARU STARLINK, both USB cable connection and Bluetooth
connection are available with iPhone, but only Bluetooth connection is
available for Android phone. Wi-Fi connection isn’t available for either of
smartphones.
Also Bluetooth feature must be disconnected when connect iPhone to
SUBARU STARLINK with USB cable connection.

The icon of signal reception of the Smartphone
shows fully good, however SUBARU STARLINK is
unable to activate and displays error message on
the Product’s screen.

[iPhone]
Use “Apple genuine USB cable” or “MFI (Made For iPhone) certified cable”.
In case of using non-certified cables, there is a possibility of the flawed
connection.
[Android]
Confirm Bluetooth connection condition between your smartphone and the
device according to the procedure below.
[Procedure]
1. Press the HOME button of the device
2. Press the SETTING button on the device’s screen.
3. Press the Bluetooth icon (lower-left) of the device’s screen.

How can it be known that SUBARU STARLINK is
out of service due to server maintenance?

SUBARU STARLINK App can show the condition.
Step 1) Open SUBARU STARLINK.
Step 2) Select SETTING tab.
Then, maintenance information is displayed if under maintenance.

49

Is it possible to investigate a problem with a
Smartphone of a dealer technician when a user
claims it?

Yes, it is possible.

50

How can I identify the causes, such as smartphone Review the issues according to the procedures.
issue, navigation issue or signal issue, for
connection problems?

46

47

48

33

2. Frequently Asked Questions (FAQ)
SUBARU STARLINK (General)
No.

Q

A

Although my smartphone has already been paired, A message “Connected” appears on the smartphone that has been
the screen of the in-vehicle device seems not to
connected.
advance from the SUBARU STARLINK caution
The state for SUBARU STARLINK to be usable
screen.

51

The state for SUBARU STARLINK not to be usable

52

An error message appears on the SUBARU
STARLINK screen.

Make sure a globe icon is lit up on the SUBARU STARLINK APPS screen.

53

An error message in English appears on the
SUBARU STARLINK screen.

Error messages are available only in English.

54

How can I check if the SUBARU STARLINK server You can check the status of the SUBARU STARLINK server within the
is working or down?
SUBARU STARLINK app on your smartphone.

55

Whom should I contact in case of a problem
related to SUBARU STARLINK?

In the Japan market, you can contact the service department or Customer
Service in Japan. In overseas, please contact the local Subaru Distributor
or Overseas Service department.

What should I do if my in-vehicle device or 6.5inch system/8-inch system has failed to work
properly? Do you have a link?

Yes, we have a link system available for existing products and we will use it
for this service as well. (Please contact our service department or customer
service. Please contact the local Subaru Distributor or overseas service
department for overseas products.)

Can I charge my iPhone through the USB port
while I am streaming Aha or Pandora?

Yes, you can charge your iPhone through the USB port. But some particular
condition of your iPhone may prohibit it from charging. (Example: your
iPhone is too hot due to other apps are running in the background.)

56

57

34

2. Frequently Asked Questions (FAQ)
SUBARU STARLINK (Connection)
No.

Q

North America, Europe only
A

1

How many Smartphones for STARTLINK can be
used for one vehicle?

Up to 5 smartphones can be registered with one in-vehicle device. Only one
of them can be connected at a time.

2

When I possess multiple vehicles with an
infotainment device in each of them, can I connect
one smartphone with each of them?

You can connect one smartphone with each of them, but you cannot retain
the setting information of every one of them.

3

What happens when we bring in multiple
smartphones that have already registered into a
car? (For example, when each of I and my wife has
a smartphone separately and they have already
been registered, and both of us bring in the phones
into my wife’s car, then what happens?)

You can register up to 5 smartphones.
The device can memorize the connected device right before the ACC is
turned OFF, and it automatically connect to it when the ACC is turned ON
again. (You can cancel the automatic connection in the “SETTINGS” screen.)

What happens if I switch the connection to a
USB cable while my in-vehicle device has been
connected to SUBARU STARLINK via Bluetooth?

When a USB cable is connected to a Harman in-vehicle device, the Bluetooth
connection is broken and switched to the USB connection. In a normal
situation, however, CarPlay is launched instead of SUBARU STARLINK that
would be terminated when CarPlay is launched. (You can turn off the launch
of CarPlay on your smartphone.)

4

5

I have an Android Smartphone. Is it possible to use Android smartphone can use only Bluetooth to connect SUBARU STARLINK.
SUBARU STARLINK by connecting Smartphone to (The USB connection with Android smartphone isn’t available due to the
Product with USB cable?
Android OS restriction.) You can use SUBARU STARLINK services via
Bluetooth while charging it through a USB cable.
In case of Android Smartphone, it is impossible to use SUBARU STARLINK
with USB cable. Connect Smartphone to Product by Bluetooth.
And when connecting by Bluetooth, you can use SUBARU STARLINK while
connecting USB cable to charge the battery.

6

During hands-free phone calling, can SUBARU
STARLINK be used?

SUBARU STARLINK can be used if there is no legal driving restrictions while
driving. But please note that audio is exclusively for hand-free calling.

Can I download and use “other” apps?

No. The only app you need to download (from iOS or Google) is the SUBARU
STARLINK app. This app provides a link to the SUBARU STARALINK Cloud
that is proprietary for Subaru-only customers. There are 5 apps on this cloud
today, and more as they become available. These apps can be viewed and
used directly from the system and do not need to be downloaded. The apps
located in the SUBARU STARLINK Cloud are the only apps that can be used
with the system.

8

During sleep mode or screen lock condition of the
Smartphone, can SUBARU STARLINK be used?

As far as “SUBARU STARLINK App” is open on Smartphone, you can
use SUBARU STARLINK during sleep mode or screen lock condition of
Smartphone.

9

When Smartphone is OFF, can SUBARU
STARLINK be used?

SUBARU STARLINK cannot be used when Smartphone is OFF. Be sure
to keep Smartphone ON (sleep mode is also OK), and use SUBARU
STARLINK with SUBARU STARLINK App open.

10

Is it possible to use Smartphones of the others
when driving my Legacy with my family or with a
user of another Legacy?

Yes. More than two Smartphones can be connected. (It is not possible to
connect them at the same time.)

11

If my family members connect their own
Everyone can connect his/her own smartphone without any issue.
smartphone with one infotainment in-vehicle device
separately, does it cause any connection-related
problem?

12

Do I need to connect my smartphone via Bluetooth Refer to below.
or USB cable in order to use the apps?

iOS: USB/Bluetooth
Android: Bluetooth (can keep USB connected)

13

Does it matter if connected via Bluetooth or cable? When iPhone is connected to SUBARU STARLINK via a USB cable,
Bluetooth has to be disconnected.

14

In case that my in-vehicle device is required to
The services would stop as the communication is disconnected.
connect SUBARU STARLINK via a USB cable, and
if I disconnect it while using SUBARU STARLINK,
then what happens?

7

35

2. Frequently Asked Questions (FAQ)
SUBARU STARLINK (Connection)
No.
15

Q
Can any models of Smartphones use SUBARU
STARLINK?

Please check with the Owner’s Manual as not all models and system
versions are supported.

What phones work with my SUBARU STARLINK?

Basically, the SUBARU STARLINK system works with all Android and
iOS phones (a list of phones is always available on the Subaru website).
Windows phones (and all non-iOS/Android phones) will not work with the
SUBARU STARLINK Apps.

What should I do when I get a new mobile phone?

Download SUBARU STARLINK App to the new phone. Android phone
requires Bluetooth pairing.

Can Apps be updated? How and where to do?

Updated App of SUBARU STARLINK can be obtained from App Store or
Google Play in the same way of Apps for Smartphone.

After pushing Google login of CONFIG button of
Calender App, it is impossible to go back to the
App list.

Push SETTING tab.

Where should I contact for help if one of SUBARU
STARLINK Apps does not work?

You can contact Clarion Customer Services as follows according to which
country you live, the U.S.A. or Canada for any inquiry about SUBARU
STARLINK when you have SUBARU STARLINK app-related issues on your
smartphone.

16

17
18

19

A

[CLARION]
USA: (Clarion Corp. of America)
To Mr. Don STARNES
cc Mr. Gilbert CARTER ,
Mr. Nobuyuki YOSHIZAWA
Canada: (Clarion Canada Inc.)
To Mr. Kee CHANG
Other countries: Check with your local Distributor.

20

21

When performing troubleshooting SUBARU
No. The Smartphone of the user is not always necessary, but depends on
STARLINK-related issues, will the Smartphone of a claims.
customer be needed?
For example, if Bluetooth module may have some problem, the user’s
Smartphone is needed to use after obtaining the user’s consent.
It will be necessary to get information on the Smartphone for an initial
investigation.

22

The launcher screen of SUBARU STARLINK is not It needs to clear remaining data from Product and “SUBARU STARLINK
displayed properly.
App”. Refer to [How to clear data] to delete the data.
Is there any recovery way?
[How to clear data]
[Product]
1, Push HOME Button of the Product.
2, Push SETTING button of the Product’s screen.
3, Push the spanner icon (lower left) of the Product’s screen.
4, Push Delete button of Browser Cache of the Product.
5, Confirm the contents of pop-up displayed on screen. If it has no problem,
push OK button.
[“SUBARU STARLINK App” of Smartphone]
1, Boot up “SUBARU STARLINK App” on your Smartphone.
2, Push SETTING tab of “SUBARU STARLINK App” screen.
3, Push CONFIG button(upper right) of “SUBARU STARLINK App” screen.
4, Push “Delete “SUBARU STARLINK App” data” of “SUBARU STARLINK
App” screen.
5, Push OK button of pop-up of “SUBARU STARLINK App” screen.

23

The following error message appeared.
“Please disconnect mobile device and install the
SUBARU STARLINK application on your mobile
device and try again.
Bluetooth disconnected, please reconnect and try
again.
Smartphone data connection is poor, please try to
connect again.”

Here explains how to install SUBARU STARLINK app.
Download SUBARU STARLINK app either from Apple Store (for iPhone) or
from Google Play (for Android smartphone) to your smartphone.
Follow the instruction below to reconnect the device to a mobile phone.
1) Select [HOME], then [SETTINGS], and select [Bluetooth].
2) Select the device that had been connected.
3) Select [Disconnect All].
4) Select [Connect All] following the completion of the “Disconnect” process

36

2. Frequently Asked Questions (FAQ)
SUBARU STARLINK (Connection)
No.

Q

A

24

I pushed SETTING tab, however error message is
displayed on the Smartphone’s screen.

The data communication has been failed. Move to a good environment place
of communication and re-push the SETTING tab.

25

I pushed SETTING tab, however maintenance
The data communication has been successful, however it is under the
message is displayed on the Smartphone’s screen. maintenance of server. After a while, re-push the SETTING tab and confirm
the state of server.

26

After inputting site registration URL by CONFIG of
News App, “Search failed” is displayed.

27

If my car comes to a poor reception place for
Re-connection by a user is needed.
internet with SUBARU STARLINK connected, will
the SUBARU STARLINK connection be cut off?
And then when my car comes to a good reception
place, will it be automatically re-connected? Or will
it be necessary to do something to re-connect?

28

What is displayed when Smartphone becomes
out of service while driving after opening an
infotainment App?
(A previous screen remains to display? Or a
message of out-of-service is displayed?)

The screen changes to an error screen when you are out of the sufficient
signal reception area. When you move back into the sufficient signal
reception area, it returns to another screen.

29

When there is something wrong with Internet
without any problems on the communication of
Smartphone, is any caution message which are
understandable to users displayed?
(A kind of time out screen of browser is expected.)

The error caution message clearly describes how to avoid such a problem
for users.

There is a possibility to be unable to obtain RSS data. Re-confirm the URL.

37

2. Frequently Asked Questions (FAQ)
SUBARU STARLINK (Apps - Calendar)
No.

Q

North America, Europe only
A

1

It is not possible to display schedule of the next
day.

Push switching button of right or left side of today’s date to change indication
date.

2

Is it possible to switch between indication of
national holidays and non-indication?

It is impossible by Product.
Access to Google Calendar by PC etc. and set up the indication of Calendar.

Schedule registered in Japanese is not displayed.

Schedule registered by Japanese can not be displayed.
Register by Alphabet.(English)

Is it possible to add schedule?

It is impossible to add by Product.
Access to Google Calendar by PC or other and register schedule.

How do I merge my Google Calendar with
SUBARU STARLINK?

You can merge it when you log in to you Google account from Calendar app
of SUBARU STARLINK.
[SUBARU STARLINK app (smartphone)]
1. Launch SUBARU STARLINK app on your smartphone.
2. Press the SETTING tab on the SUBARU STARLINK app screen.
3. Press “Calendar” on the SUBARU STARLINK app screen.
4. Press the CONFIG button (upper-right) on the SUBARU STARLINK app
screen.
5. Press the “Google logon” button on the Application settings screen to log
in with your Google account.

3
4

5

6

“Reconnect after logging in from your Smartphone.” When you use Calendar App, log it in by selecting CONFIG of Calendar from
is displayed.
SETTING tab of SUBARU STARLIMK App.
How is it to move to today’s schedule?

There is no function to move to today’s schedule.
Select today’s date from Calendar and move today’s schedule.

8

The schedule added by Smartphone is not
indicated.
Is there any way of indications the schedule?

Push update button to obtain the latest schedule.

9

If failed to obtain schedule, YES or NO question for YES : It’s tried to obtain information again.
“Update failed. Update again?” is asked.
NO : Calendar indication remains. If you push update button, it is updated
again.

7

10
11

12