6

Is the distance from the own vehicle position shown It changes in accordance with the language set to an in-vehicle device to
in km? Is there another unit to show?
display.
English, Spanish, (Mexico): mil, others: km

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Is there any favorite feature?

No.

Is there a login feature?

No.

What kind of searches are available with the
search BOX?

Category search or free word search can be performed on a screen with
category displayed. Enter category or free word followed by @city name
(toponym) to perform a category search or a free word search.
Ex.: Piza@New York

Can I use a combination of two keywords such as
Category and a name of a store in a search? (Ex.:
spit-roast, Tanaka)

No, you can’t.

Is it possible to search by a toponym?

Search by a toponym can be done on the category search result screen.
Enter a toponym to search in the category search result.

12

Camera icons are displayed both on the search
A camera icon is displayed when a user has not registered a picture.
result screen and the detail screen. What does this
happen?

13

The Navigation button doesn’t appear on the detail The Navigation button isn’t displayed if you use a 6.5-inch system/8-inch
screen. Why?
system as in-vehicle device and Navigation app of SUBARU STARLINK
such as Magellan Navi is disabled (when Magellan app is not shown in the
Launcher).

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15

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Does this app have a swipe feature?

This app doesn’t have a swipe feature.

How can I enter a search query?

Search by a category or category with a city name in the initial screen, and
search by a city name or Zip code on the category search result screen.

What is the Filters button?

This is a filtering setting for search results.
Best Match (recommended)
Distance (in the order of shorter distance in a straight line)
Ration (in the order of higher ratio)

43

2. Frequently Asked Questions (FAQ)
SUBARU STARLINK (Apps - Yelp)
No.

Q
What is the Sort By button?

This is a condition to sort the search results.
Star Rations (in the order of the greater number of star symbols)
Most Reviewed (in the order of the greater number of reviews)
Distance (in the order of shorter distance in a straight line)

What is the Navigation button?

It displays the screen with which you can check the parking lot you searched
on the map.
The mark “I ¡” at the center of the map indicates the destination. The blue
dot indicates the current location.

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A

What is the Go button that is shown on the location This button is for sending the location of a parking lot to Navigation as a
review screen in a parking search?
destination.
When you press the “Go” button, it send the location of a parking lot to
Navigation.
How can I search a specific restaurant?

You can enter a name of a restaurant into the search box. In the free word
search, however, a genre cannot be specified. Therefore, the search returns
other stores with same name in other genres in addition to the restaurants
with the same name.

21

Is it possible to return to the Yelp screen after the
destination has been set?

No, it isn’t. Follow the following operation sequence: Press the SUBARU
STARLINK app button => Press the Yelp icon.

22

Is it possible to return to the Yelp screen after
having made a call to a restaurant?

No, it isn’t. Follow the following operation sequence: Press the SUBARU
STARLINK app button => Press the Yelp icon.

An error message, “Unable to get current position”
is displayed as a search result.

Make sure the location information setting on a smartphone is set to ON.
Make sure that a smartphone can receive the good GPS signal. if the
location information setting on a smartphone is set to OFF, or in a place like
an underground parking lot or in an indoor parking lot where the GPS signal
is very poor or unavailable an error message is displayed.

24

An error message, “Error Occurred. Please try
again later.” is displayed as a search result.

There is a chance that you are in an area in which your smartphone may
not be able to communicate at all or its data transmission speed is too slow.
Check the cell signal strength on your smartphone.

25

An error message, “No Results Found” is displayed There was no search result. Search again after changing the query wording.
as a search result.

26

An error message, “please disconnect mobile
device and install the SUBARU STARLINK app on
mobile device and try again.” is displayed. Why?

20

23

The communication of SUBARU STARLINK app is disconnected.
Check the communication state of SUBARU STARLINK app.

44

2. Frequently Asked Questions (FAQ)
SUBARU STARLINK (Apps - BestParking)
No.

Q

US only

A

What is the BestParking app?

This is an application that let you search parking information in 105 cities
in the U.S.A. and 5 cities in Canada and in 115 airports in the N. America.
You can check the cities and airports covered with this app in the following
BestParking Homepage.
https://www.bestparking.com/

Is it necessary to select a parking duration?

Select the desired parking period and duration as parkings to recommend
differ depending on the parking duration.

Can I make a reservation through the app?

This app doesn’t provide the reservation feature.

Does this app display only three candidates as a
search result?

This app provides up to three candidates recommended by BestParking.

The Get Direction button is not displayed.

When Navigation a user use is compatible with BestParking or Magellan Navi
of SUBARU STARLINK app is usable, the Navigation button is displayed.
The Navigation button isn’t displayed in the regions outside the N. America.

6

What is the Get Direction button on the location
review screen of a parking for?

The location of a parking lot is sent to Navigation and is registered as a
destination.

7

The image of a search result is an camera image.
Why?

If any search result doesn’t include an image data, a camera image is
displayed.

Is this app usable in Mexico?

No. This app provides the parking information only in the U.S.A. and Canada.

9

Is it possible to get to know if the parking is full or
not?

No. This app doesn’t provide the information of the parking being full.

10

Is it possible to have more than three search
results displayed?

This app shows and guides the three parking facilities recommended by
BestParking.com.

In what order are the search results displayed?

The search results are displayed in the order of the degree of
recommendation by BestParking.

Does this app have a swipe feature?

No.

What is the Get Direction button?

This is the button to display the map on the screen on which the location of
the searched parking is reviewed.
The “I ¡” mark on the center of the map is the destination. The blue circle
indicates the current location.

An error message, “Failed to acquire the current
location. Please try again later.” is displayed as a
search result. Why?

Make sure the location information setting on a smartphone is set to ON.
Make sure that a smartphone can receive the good GPS signal. if the
location information setting on a smartphone is set to OFF, or in a place like
an underground parking lot or in an indoor parking lot where the GPS signal
is very poor or unavailable an error message is displayed.

An error message, “Error Occurred. Please try
again later.” is displayed as a search result.

There is a chance that either you are in the environment in which the
smartphone communication is unavailable or the transmission speed is too
slow. Check the state of the smartphone communication and try again when
you are in the strong signal environment.

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16

An error message, “No garages found” is displayed There is no parking information available to provide the search result near
as a search result. Why?
your current location. It is outside the service area of BestParking.
Move within the service area and search again.

17

An error message, “please disconnect mobile
device and install the SUBARU STARLINK app on
mobile device and try again., is displayed.

The communication of the SUBARU STARLINK app has been disconnected.
Check the state of the SUBARU STARLINK app communication

45

2. Frequently Asked Questions (FAQ)
SUBARU STARLINK (Apps - Glympse)
No.

Q

North America only
A

What is the Glympse app?

Glympse is the most simple and easiest method to share your own location
information with your acquaintance safely in real time. The person whom you
shared your location information will track your whereabouts dynamically on
the map. You can decide how long the recipient can track you.
You don’t have to submit an application or new social networking
management to use Glympse. A recipient can check your arrival time
and the location in real time for a duration which you have set. When the
session period in which you continue to send your location information
reaches the end, the recipient is no longer able to track your location. The
biggest advantage of Glympse is that the recipient can check your location
in real time without using any particular software. Only by sending a SMS,
a recipient can check your location on a device such as smartphone that is
able to display Web.

What is Displayed name (Sender name)?

This is the name of a sender who sends the location information. This
information must be entered when use the Glympse app for the first time.
If you need to change it, select the section in which the name is displayed to
call up the entry screen and change it.

The “From Contact List” isn’t displayed.

Make sure that the contact (recipient) is stored in a phone book on the
smartphone.
Give a SUBARU STARLINK app a permission to access the contacts using
the setting on the smartphone.
If any supplementary setting is in place, the number doesn’t show up.
At the initial launch, it searches through the names with the initial letter of “A.”
Select the suitable initial letter for your search of a contact and search again.

There is a plus mark, “+”, preceded to a phone
number. Can I still make a call?

Any international phone numbers except the ones in the U.S.A. and Canada
are displayed with “+” preceding the phone number. The vehicle location
information cannot be sent to the phone numbers with “+” preceding it.

Does this app require Message?

The location information can be sent without an entry of Massage.

How can I configure the transmission duration?

The minimum is 15min, and the maximum is 4 hours.

7

Is it possible for the sender to know the location of
the recipient?

No. This is an app that lets a sender to share his/her location with others.

8

Is it possible for a recipient who received the
location information while driving a vehicle with
a compatible in-vehicle device in it to see the
sender’s whereabouts on the in-vehicle device?

No. This app is premised on a recipient who has received the sender’s
location information to check the sender’s whereabouts on a device that is
capable of displaying web page. With this app, a user who is driving can
share his/her location with his/her family and friends easily.

How often does the recipient receive the vehicle
location information?

SMS is sent only once when the sender has completed the transmission.
After that, the vehicle location information will be updated on either the Web
viewer or the Glympse app at a few-second intervals.

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5
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10

Is it necessary for a recipient to receive SMS many SMS is sent only once when the sender has completed the transmission.
times in order to get the information about the
After that, the vehicle location information will be updated on either the Web
sender’s move?
viewer or the Glympse app at a few-second intervals.

11

Is it possible to send the vehicle location
information to multiple recipients?

This app cannot send the vehicle location information to multiple recipients.

12

When multiple senders sent their vehicle locations
to the same person at the same time, can the
recipient see all of them?

No if the Web viewer is used to display it. If the Glympse app is used to
display it, please refer to the specification of the app.

How long is the send-status bar displayed?

The maximum duration is 4 hours. You cannot extend more than 4 hours
even if “+15 min.” feature is used.

Is the Glympse app available in other countries
such as in Japan or in Europe?

No. This app can be used only in the regions to which SMS can be sent from
the U.S.A. (This means that Glympse app is usable only in the U.S.A. and
Canada.)

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46

2. Frequently Asked Questions (FAQ)
SUBARU STARLINK (Apps - Glympse)
No.

Q

A

Is it possible to receive the location information?

No. This is the send-only app.

16

Is there a login feature like other smartphone
apps?

No.

17

Is the SMS sending fee charged when a location
information is sent?

SMS is sent to recipients via the Glympse server. Thus, there is no charge to
the sender. Recipient, however, may bear the data communication charge on
the smartphone.

Is there a link feature to Facebook or Twitter?

There is no link to social networking services.

Does this app have a swipe feature?

There is no swipe function with this app.

20

I want to cancel midway through the transmission
of a location information?

Press “Expire” on the screen that displays the remaining duration.

21

I want to extend the transmission time of a location Press “+15 min.” on the screen that displays the remaining time. You can
information. How can I do it?
extend the transmission time by 15 minutes.

22

How can the recipient who received the location
information check the vehicle location?

The location information is sent to the recipient’s phone number by SMS. To
display the vehicle location, open the SMS link. Either the Web viewer or the
Glympse app on smartphone can display it.

An error message, “Error Occurred. Please try
again later.” is displayed. Why?

There is a chance that either you are in the environment in which the
smartphone communication is unavailable or the transmission speed is too
slow. Check the state of the smartphone communication and try again when
you are in the strong signal environment.

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24

25

26

When “Send Glympse” was pressed, an error