13
14

I can’t put any schedule into Calendar App.

Calendar app doesn’t have the feature for you to put any schedule into it.
You need to use your smartphone or PC to enter a new schedule.

“???” is displayed in Calendar App.

It is not possible to indicate any fonts (like Japanese) which the product does
not store.

“Update failed. Update again?” is displayed in
Calendar App, and the same message is shown
again even after selecting “YES”.

It means that internet can not be connected. Move to a good environmental
place and try to select “YES” again.

It is not possible to obtain Calendar information.

SUBARU STARLINK communication needs to be possible.
Confirm if the globe-shaped icon at upper-right is displayed in blue.

“Reconnect after logging in from your Smartphone.” When you use Calender App, do log in to Google from SUBARU STARLINK
is displayed.
by Smartphone.
It is impossible to update Calendar information.

Push update button to update information.

16

When using Calendar App, I was no longer able to
operate it.

It becomes impossible to operate due to a drive regulation while driving. Stop
the vehicle to operate it.

17

“Reconnect after logging in from your Smartphone.” When you use Calendar App, do log in to Google from SUBARU STARLINK
is displayed.
by Smartphone.

15

38

2. Frequently Asked Questions (FAQ)
SUBARU STARLINK (Apps - iHeart Radio)
No.
1

Q

US only

A

Is iHeart Radio included SUBARU STARLINK
system in my Subaru vehicle?

iHeartRadio is available in Subaru vehicles equipped with the SUBARU
STARLINK application suite.

What are Shows & Personalities?

Shows & Personalities are custom talk stations that go beyond live talk radio
to deliver instant, on-demand, fully customizable access to news, sports,
lifestyle, entertainment finance and comedy.

2

When you play a custom talk station, you will be prompted.
How do I start listening to iHeartRadio?
3

The application can be found within the SUBARU STARLINK application
suite. You can access SUBARU STARLINK using the following methods:
button on your multimedia system, tap the “APPS” button
Press the
on the screen, then tap the “SUBARU STARLINK” logo.

How do I play a Live Radio Station?
4

There are several ways to quickly find and play a Live Radio Station in iHeart
Radio. On the “Home” menu screen, tap the “Live Radio” button. Then tap
one of the following buttons on the “Live Radio” menu screen:
“Stations Near You” will display radio station.

How do I create a Custom Music Station?
5

iHeartRadio allows you to create Custom Music Stations based on any artist
or song. There are several easy ways to do this:
While listening to a live radio station, tap the “Create Station” button, and a
new Custom Music Station will be created based on the current music.

How do I save a station to listen to later?

iHeartRadio lets you save your favorite live radio, music, and talk stations so
that you can listen to them anytime. Tap the “Add to Favorites” button while
listening to a station you like to save it. You can access your list of saved
stations by tapping the “Favorites” button at the top of the “Navi” menu.
To save a station in your list of favorites, you’ll have to log into your
Facebook or iHeartRadio account.

What do the Thumbs buttons do?

While listening to a Custom Music Station, you can personalize the music in
that station by tapping the “Thumbs Up” or “Thumbs Down” buttons on the
currently playing song.

6

7

While listening to a Live Radio Station, tapping the Thumbs buttons will
indicate.
What does the Discovery button do?
8

While listening to a Custom Music Station, you can personalize the music in
that station by tapping the “Discovery” button on the currently playing song,
then tapping “Familiar”, “Mixed”, or “Less Familiar”. These settings will adjust
the variety of music.

39

2. Frequently Asked Questions (FAQ)
SUBARU STARLINK (Apps - Music)
No.

Q

North America, Europe only
A

How much is Music data volume of Music App
reserved in the server of Clarion?

Music App is to play music data stored in Smartphone.

I want to narrow down like [Artist] => [Albums] =>
[Tracks]. Is it possible to do it?

It is impossible to multiply narrow down such as [Artist] => [Albums] =>
[Tracks]. The following three patterns of narrow-down are available.
• Select [Playlists] => Narrowed-down [Tracks] will play.
• Select [Artists] => Narrowed-down [Tracks] will play.
• Select [Albums] => Narrowed-down [Tracks] will play.

3

Is it possible to operate “Seek” from Play bar
displayed on product?

It is impossible to operate “Seek” from Play bar displayed on product.

4

When I push Rewind button, there seems to be
two types of playing music, one is to play the same
music and another is a different music. Why are
they different?

If music playing time on product screen is less than 5 seconds, a previous
music is played. In case of 5 and more seconds, the current music is played
from the beginning. When pushing Rewind button during stopping music, a
previous music is played.

5

When I change music with Smartphone (iPhone),
the loading mark of Music App has been displayed
on product and the function of narrowing down has
been canceled. Why?

When a playing music is changed with Smartphone, narrow-down information
on product becomes canceled.
If you want to keep narrow-down information on product, change music by
product.

6

Can I play music when I have switched to other
features such as navigation? Can I control music
such as skip a song or play from the top of it while
the navigation is in use?

You can play music while you use a navigation feature. You can’t use a
steering remote-control to control music at that time.

When I want to cancel narrowing down a list
screen, what can I do?

By choosing one of [Playlists], [Artists] or [Tracks], it becomes cancelled
to narrow down, all lists that have been combined by selected tabs are
displayed again.

It is impossible to listen to music by Music App.

This is to play music stored in Smartphone, so that confirm if the Smartphone
has any music to play.

No album art is displayed by Music App.

It may be possible that there is no Album Art in Smartphone. Confirm if there
is.

“???” as song titles is displayed by Music App.

It is not possible to indicate any fonts (like Japanese) which the product does
not store.

1

2

7

8
9
10

11

When a list is selected on the list screen, the letter By choosing a displayed list after selecting the tabs of [Playlists], [Artists] or
of tab has changed to orange. What does it mean? [Albums], narrowed-down track information is displayed.
During narrowing down, the tab is displayed in orange.
When a track information in a narrowed-down list, the select track is played.

12

I can not find any Music Apps which can integrate
with Smartphone.

There is no Smartphone music App which integrates product.

Music information is not displayed.

It is impossible to display music information in Japanese. Check music
information of Smartphone.

13

40

2. Frequently Asked Questions (FAQ)
SUBARU STARLINK (Apps - News)
No.

Q

North America, Europe only
A

1

When using News App, “Cannot display while
driving.” is displayed as detail information.

2

Is it possible to change the order of News articles? No it isn’t.
Push scroll up or down button to select News articles.

3

Is it possible to display “Favorites” by each News
distribution site?

It is impossible to display some favorites articles of different News distribution
sites on the same page.
See articles by each News distribution site.

I can not know the meaning of News I mark.

You can add articles to “Favorites” by pushing I mark.

Is there swipe function in this App?

There is no swipe function.

6

It is not possible to add any new Sources by
CONFIG of News App.

Maximum numbers of Source registrations are six. Push “×” button of
unnecessary Source, and push “Add source” button, then add the Source
you want.

7

How is it to increase News sources or to change
News contents in News App?

Choose news source or directly input URL by selecting CONFIG of News
from SETTING tab of SUBARU STARLINK.

I can not know change News distribution sites.

Push site switching buttons displayed on right and left sides of News
distribution site.

I can not know add articles to “Favorites”.

Push I mark at left of News titles on screen of news list or news details. The
articles with I mark indicated in orange have been added to "Favorites".

10

When using News App, “Download failed.” is
displayed.

When failed to obtain articles from News site, this message is displayed.
• Push update button and retry to obtain News.
• In case that a specific news site is failed, wait for a while and re-connect.

11

When using News App, “No article is registered.” is When there is no article registered to “Favorites”, the message is displayed.
displayed.

4
5

8
9

12
13
14
15

16

17

The details of articles can not be displayed during driving.
Stop the vehicle and confirm News.

The contents of News app are not updated.

The contents of News app are not updated automatically. Also, the contents
itself are pulled from its RSS site. Thus, the update intervals differ by the site.

When using News App, the news list can not be
obtained.

SUBARU STARLINK communication needs to be possible.
Confirm if the globe-shaped icon at upper-right is displayed in blue.

Obtained News articles are not listed in Newest.

News articles are displayed in the order that News distribution site defines.
Push the scroll down button to confirm News articles.

News articles are not updated.

There is no function to update News articles automatically. Push the update
button at upper right to obtain the latest News articles.

The error message “please disconnect mobile
device and install “SUBARU STARLINK App”
on mobile device and try again.” is displayed at
YAHOO and USA TODAY.

SUBARU STARLINK communication has been disconnected.
Confirm the communication condition of SUBARU STARLINK.

Japanese News articles are not displayed.

The articles of News distribution site in Japanese can not be displayed.
Confirm the current News distribution site.

41

2. Frequently Asked Questions (FAQ)
SUBARU STARLINK (Apps - Weather)
No.
1

2

Q
It takes long time to change an initial screen in
Weather App.

North America, Europe only
A

It will take longer for the first time because it needs to access to Weather
Information Server. From the second time on, it will not take long because
weather information stored in cache is taken.

How often does Weather information get updated? The Weather app accesses the source every 10 minutes. But actual update
intervals of the weather information depends on the weather information
server.
Which source is used for Weather App?

The app gets the information from the URL below.
http://www.wunderground.com/

Is it possible to change temperature units between
Celsius and Fahrenheit?

The temperature is displayed only by Fahrenheit. It is impossible to display
by Celsius.

Is the displayed temperature the current on?

The displayed temperature is that of current place.

6

It is not possible to add any new Regions by
CONFIG of Weather App.

Maximum numbers of Region registrations are six. Push the “×” button of
unnecessary Region, and push “Add a region…”, then search and add new
Regions.

7

How is it to select a town to display in Weather
App?

Find any places by selecting CONFIG of Weather from SETTING tab of
SUBARU STARLINK.

I can not know how to areas to indicate.

Push switching button at right of area name to change indication area.

3
4
5

8
9

After indication area is changed, how can I go back Select current place by area change.
to the indication of current place information.
Or go back to APPS display and restart Weather App.
How can I add or input areas I want to know.

Add areas by “SUBARU STARLINK App” of Smartphone.

It is not possible to obtain weather information.

SUBARU STARLINK communication needs to be possible.
Confirm if the globe-shaped icon at upper-right is displayed in blue.

12

The error information notified by weather
information server is displayed.

Due to error on the weather information server(weather underground), there
may be impossible to obtain weather information.
Try to obtain the weather information by pushing update button.

13

Weather information of current place is not
displayed.

Make it effective to obtain GPS information of SUBARU STARLINK App with
Smartphone.

14

A set-up area was changed with Smartphone,
but the area displayed on Product has not been
updated.

Go back to the launcher screen, then open Weather App again.

“???” is displayed in Weather App.

It is not possible to indicate any fonts (like Japanese) which the product does
not store.

10
11

15

42

2. Frequently Asked Questions (FAQ)
SUBARU STARLINK (Apps - Yelp)
No.

Q
What is Yelp app?

1

2

US, Canada, Europe only
A

Yelp is one of the world’s largest crowd-sourced service that publishes user
reviews of variety of commercially available business.
It covers wide ranges of business categories from restaurants, hotels, as
well as churches, hospitals, parks to lawyers and attorneys and shoe stores
among the others for the user-intended local areas.

Although there are more than four reviews, but only Yelp app for SUBARU STARLINK is restricted to display only up to 3 reviews.
three of them are displayed.
These are the digest version of the reviews recommended by Yelp.
There is a plus mark, “+”, preceded to a phone
number. Can I still make a call?

Any international phone numbers except the ones in the U.S.A. and Canada
are displayed with “+” preceding the phone number. You can make a call at
a domestic calling rate within the same country. if it is an international phone
number, an international call rate is charged.

The Navigation button isn’t displayed.

The Navigation button is displayed only when Navigation you use are
compatible with Yelp or Magellan Navi of SUBARU STARLINK app is used
in the regions it is serviceable. This means that the Navigation button is not
displayed on a 6.5-inch system/8-inch system that is used in any region
outside the N. America region.

5

Why is the image of a search result screen a
camera image?

The camera image is displayed when the search result doesn’t contain an
image data.