n/a

n/a

9

10

11

I have 55 aha preset stations on my phone. No. The system displays the top 35 stations.
Can the system display all 55 preset
stations?

12

Will the Weather Information update
automatically based on my location?

8-inch with Navi system: Yes.
6.5-inch system/8-inch system: No. Select the
location manually.

13

What information is provided by SiriusXM
Travel Link?

Weather, Stocks, Sports and Fuel.

Does SiriusXM Travel Link cover Canada?

Yes, except for fuel services

Do I need a paid subscription to receive
Sirius XM Satellite Radio Service?

Yes.

14
15

25

2. Frequently Asked Questions (FAQ)
APPS
Owner’s Manual page
No.

Q

North
America

Europe/
General

Australia

Battery consumption depends on Smartphone
models and connection methods.

iOS: USB/Bluetooth
Android: Bluetooth (can keep USB connected)

iOS: USB only
Android: Bluetooth (can keep USB connected)

iOS: USB only
Android: Bluetooth (can keep USB connected)

–

–

–

Do I need a smartphone to use this
functions?

Yes. It is required to connect your smartphone
with Internet and the cloud service in order to use
SUBARU STARLINK/Aha/Pandora. You must first
connect your smartphone with the in-vehicle device
to use the services.

–

–

–

What features of my phone will work with
this audio system?

When connected with an in-vehicle device, currently
available features such as hands-fee calling and
downloading the contacts are available. When you
use SUBARU STARLINK / Aha / Pandora, the invehicle device uses your smartphone to connect
Internet. You can change the setting of SUBARU
STARLINK / Aha / Pandora on your smartphone.

–

–

–

Why are my Aha/Pandora/SUBARU
STARLINK Applications Greyed out
(inactive)?

There are three potential reasons for that.
(1) SUBARU STARLINK app hasn’t been installed
into your smartphone yet.
(2) Your smartphone hasn’t been paired with the invehicle device.
(3) SUBARU STARLINK app hasn’t been launched
on your smartphone.

–

–

–

If I cannot get the App (SUBARU
STARLINK, Aha, or Pandora) to work, is
there any basic troubleshooting guide?

Owners Manual contains the troubleshooting
guide section for SUBARU STARLINK, Aha and
Pandora.

–

–

–

Do I need to connect my smartphone via
Bluetooth or USB cable in order to use the
apps?

Refer to below.

iOS: USB only
Android: Bluetooth (can keep USB connected)

iOS: USB only
Android: Bluetooth (can keep USB connected)

–

–

–

–

–

–

How long can Smartphone run using each
application without charging the phone
battery?
16

17

18

19

20

21

22

A

In order to stream Aha or Pandora, do I
You need to use the USB connection with iPhone,
need to connect my iPhone using Bluetooth and use the Bluetooth connection with Android
Audio (Bluetooth-A) or can I do it using the phone.
USB?

26

2. Frequently Asked Questions (FAQ)
Voice Recognitions & Others
Owner’s Manual page
No.

Q

North
America

Europe/
General

Australia

Voice Commands may not be recognized if:
• Spoken too quickly.
• Spoken at a low or high volume.
• Driving with the window open.
• Passengers are talking while voice commands are
spoken.
• The air conditioning speed is set to high.
• Air vents are pointed upward and blowing air over
the microphone.

–

–

–

How do I find a list of voice commands to
use with the system?

The information can be found from Owner’s Manual
Supplement for SUBARU Genuine Infotainment
System.

197

185

173

How can I use Siri?

Customer must have a Siri supported Apple iPhone
product connected via Bluetooth to the system.
Press and hold the Talk switch on the steering
wheel until the Siri screen shows on the system.

192

180

168

Phone Commands – “Dial, Call.....”
Text Commands – “Text John I will be running
late.....”
Call local establishments – “Find the closest
Chinese restaurant”
Check the weather - “What is the Forecast?”
Take Notes - “Make a Note, Sign up for the Gym
this week”
Create Reminders - “Remind me to pick up flowers
for my wife at 4PM”
The iPhone will restrict some commands when
driving. Not all commands will work when connected
to the vehicle.

–

–

–

Why will my Voice Recognition not
understand any of my commands?
1

2

A

3
What Commands can I give Siri?

4

5

Why won’t Siri put directions on the vehicle’s Siri is not able to transfer direction to the vehicle’s
map screen?
navigation system.

–

–

–

6

Does the system support Bluetooth
Message function?

Yes.

87

89

87

7

Can I view the received text message on
the unit while driving?

No.

88

90

88

8

How many “Quick Reply” are stored in the
unit?

10.

90

92

90

9

On Messaging function does the system
display photos with text message?

No. The unit can only display Text when the vehicle
is stopped.

–

–

–

10

Why won’t the system show notifications
when using 3rd party messaging apps?

The system can not support 3rd party messaging
apps. Please use the original phone messaging
app.

–

–

–

11

What data can be deleted by pressing
“Factory Data Reset”?

All setup items.

62

62

62

27

2. Frequently Asked Questions (FAQ)
Apple CarPlay
Owner’s Manual page
No.

Q
What is Apple CarPlay?

1

2

3

4

5

6

7

8

A
Apple CarPlay allows you to display and control
various iPhone functions on the system’s display,
for example looking up information about your
destination, making calls, sending and receiving
messages, and listening to music. Siri’s voicerecognition function can be used to control the
device so that use of CarPlay does not interfere
with driving.

Are any apps required to use Apple
CarPlay?

No apps are required.

What models and iOS versions are
supported?

The following models are supported: iPhone 6 Plus,
iPhone 6, iPhone 5s, iPhone 5c, and iPhone 5.
The following iOS versions are supported: iOS 7.0
and later.

How do I connect my phone to the system? The phone is connected by USB.

North
America

Europe/
General

Australia

–

–

–

–

–

–

–

–

–

–

–

–

Does Apple CarPlay support wireless
connections such as Bluetooth?

Apple CarPlay does not support wireless
connections such as Bluetooth. It only works over a
USB connection.

–

–

–

What apps can I use with Apple CarPlay?

See the following URL for a list of apps that can be
used with CarPlay:
https://www.apple.com/jp/ios/carplay/.

–

–

–

How do I launch Apple CarPlay?

1. Connect your iPhone by USB.
2. Select “Apple CarPlay” on the Apps screen.

109

106

100

I can’t connect to Apple CarPlay.

The Apple CarPlay service may have quit on your
iPhone due to an error. Disconnect your iPhone
from the USB jack, cycle its power, and then
reconnect it.

–

–

–

28

2. Frequently Asked Questions (FAQ)
Android Auto
Owner’s Manual page
No.

Q

A

North
America

Europe/
General

Australia

1

Android Auto allows you to control functions on a
connected Android smartphone via the system’s
display. A variety of apps can be used to provide
access to media functions such as music playback
and hands-free calling. In addition, voice recognition
can be used to control the device so that use of
Android Auto does not interfere with driving.

–

–

–

2