There is a chance that the recipient’s phone number is incorrect. Check the
message, “We are unlabeled to determine the
phone number and resend it. when the phone number is incorrect, you may
destination. Check the Input contents, Please send want to edit the associated data on your smartphone.
again.” was displayed. Why?
The Send Glympse button doesn’t become active.

There is no recipient information entered. Please enter the recipient.

An error message, “Please disconnect mobile
device and install the SUBARU STARLINK app on
mobile device and try again.” is displayed.

The SUBARU STARLINK communication has been disconnected. Check the
communication state and reconnect.

47

2. Frequently Asked Questions (FAQ)
SUBARU STARLINK (Apps - Magellan)
No.

Q
What is the Magellan app?

US only
A

1

The Magellan Navi app is a cloud-based connected car navigation solution
with turn-by-turn map guidance and keyword search for addresses and
points-of-interest. Magellan Navi’s intuitive user interface and distraction
mode help minimize driver distraction during navigation, while the “OneTouch”
favorite list stores frequently visited places and emergency POIs for easy
access.

2

(Regarding Map, Route guidance, Voice guidance, Please contact the following site for any question about the specification of
POI data contents, Magellan Navigation app
the Magellan Navigation app such as map accuracy, latest version, Voice
specifications)
guidance and POI data quantity.
Ex.: http://support.magellangps.com/support/index.php
(the official site is still under construction and when it becomes available, the
above url information will be changed.)
Is this app available in Japan or in Europe?

No, it isn’t. This service is currently available only in the U.S.A.

Is it possible to check the expiration date of the
license currently in use on a smartphone?

Yes. Tap the App tab located at the lower part of the screen to display the
App screen. Then tap Magellan Navi to display the detail information. The
expiration date is shown in the in-app purchase section.

When I try to use this app, a message regarding
the audio source restriction is displayed. What
does this mean?

When the Magellan Navi app is used, Radio, CD and iPod are designed to
be playable together. If other music source and the Magellan Navi app are
launched together, however, it may cause to take more time to retrieve or
cause for voice guidance not to work properly.

Magellan Navigation isn’t displayed on an invehicle device. (an inquiry from a user in the
U.S.A.)

Tap the APP tab on the lower part of the screen with SUBARU STARLINK
app on a smartphone to move it from the gear mark on the upper-right corner
of the screen to CONFIG screen.
Tap the Region selection button to make sure “United States” being selected.
If “United States” isn’t selected, select it and tap the OK button on the lower
part of the page.
When the in-vehicle device is started the next time, the changes are
incorporated in the system, and Magellan Navi appears in the launcher
of SUBARU STARLINK app. You may need to purchase a license to use
Magellan navi, however.

7

Although the in-vehicle devices with the
specifications as same as the ones for the USA
are distributed to the countries such as Guam and
Puerto Rico, this service may not be available in
those countries. If I purchased a vehicle in one of
those countries and set the country to the U.S.A,
and then bring the vehicle to the mainland of the
U.S.A., can I access to this app?

At the time that you bring the vehicle into the mainland of the U.S.A. with
the country set to the U.S.A., the Magellan Navigation is displayed and the
GPS information suggests it is in the U.S.A., you can access the Magellan
Navigation.

8

How is the start date of the free three-year
campaign set?

The start date is when the Magellan Navigation app is launched for the first
time, not the sales date of the vehicle.

I get a message that suggests that I should not use
both the native navigation of an in-vehicle device
and a navigation map at the same time when I try
to use this app. What does this mean?

If the navigation (native navi) equipped with an in-vehicle device and this
navigation app are used simultaneously, voice guidance comes from both
navigations, may cause confusion for a user, and may impair the ability of
a user to drive safely. Thus, please make sure not to use both navigations
simultaneously.

Is it possible to display information of other apps
such as BestParking on Magellan Navi map?

No, it isn’t. However, you can set the place you searched with other app as a
destination on the Magellan Navi app.

Is it possible to use a smartphone that belongs to
someone else such as my children, my friends or
my parent to use this app?

Yes, it is. Magellan Navigation is licensed to an in-vehicle device. Thus, any
smartphone with the SUBARU STARLINK app installed in it can use it. Some
information such as the destination history may not be displayed as such
information is stored in the SUBARU STARLINK app.

What happens if the license is expired while I am
driving?

The app can be continued to use until the car engine is turned off (ACCOFF).

3

4

5

6

9

10

11

12

48

2. Frequently Asked Questions (FAQ)
SUBARU STARLINK (Apps - Magellan)
No.

Q

A

13

If my in-vehicle device is broken and get it replaced The SUBARU STARLINK app detects whether an in-vehicle device is
with a new one, what happens to my license?
changed or is replaced, or the license is transferred, and shows the
confirmation screen in order to prompt a user to confirm.
When a user confirms the change of a in-vehicle device and agrees to
the transfer of the license in accordance with the instruction shown on the
screen, the license given to the old device is transferred to the replaced new
device automatically.
Once the license is transferred to the replaced device, however, it cannot be
transferred back to the old device automatically.

14

Is it possible to check the expiration date of the
license currently in use on an in-vehicle device?

Yes. Launch the Magellan Navi app first and display the setting screen. The
expiration date is shown in the 2nd page.

15

When I try to use this app, a message, “License is
invalid.”, is displayed.

You can use it after the purchase of a license of this app through SUBARU
STARLINK, a smartphone app.

49

2. Frequently Asked Questions (FAQ)
SUBARU STARLINK (Apps - RightTrack)
No.

Q

This app monitors and records your driving habits. You may be able to get a
discount offer on your insurance based on your driving habits.
You can also check the driving henbits of your children with this app, so you
can rest easy.

Do I need to download the special App to my
mobile such as Liberty Mutual RightTrack?

No, you don’t need any special App on your smartphone.
You just download SUBARU STARLINK and register from it.

Ref:
https://play.google.com/store/apps/details?id=com.
libertymutual.pi.mobile.android.righttrack&hl=ja
Can I enroll it from Liberty Mutual website?

3

A

What is RightTrack?
1

2

US only

Ref:
https://www.libertymutual.com/righttrack

No. Subaru RightTrack Test Drive is a different service from it. Please
register your information on SUBARU STARLINK smartphone App.

4

If I have question about my score, who should I talk Please contact to Liberty
to?
Phone: 1-888-323-4487

5

After UBI enrollment in SUBARU STARLINK App,
how should I do? Is there any operation?

You don’t need to do any specific operation. Please just drive with your
smartphone.

Can I quit before the end of 90-day trial?
If it’s YES, how is my score managed after that?

Yes, you can quit by “Opt out” function in SUBARU STARLINK smartphone
App. Please note that once you opt out, you will no longer be eligible for
insurance discount and need to register the program to start a new 90-day
trial.

7

If I don’t enroll the insurance after the trial, how
is my score managed? Is there any influence in
future?

No, there is no bad influence in determination of your insurance rate based
on the score. The score is an indicator of how much insurance discount can
be applied.

8

After the trial, what kind of incentive will come from After the trial, the program participant can earn insurance discount by
Liberty and how will it be done?
contacting Liberty representative.

9

After the trail, can I continue to use RightTrack in
SUBARU STARLINK?

Yes, you can. The program continues to provide you useful driving safety
reports.

10

Are the safety tips dedicated for me based on my
driving behavior? Or just general tips for all users?

The safety tips are provided for general purpose. However, a driver can see
his or her own acceleration and braking events that are generated during
trips.

What is the difference between OCTO RightTrak
and SUBARU STARLINK one?

The OCTO RightTrack is an OBD2 based device that plugs in to the vehicle’s
OBD port. It does not provide interactive feedback after a trip. On the other
hand, the SUBARU STARLINK RightTrack utilizes smartphone and system
to provide informative driving feedback after a trip.

Can I enroll it in my state?

The RightTrack Test Drive discount program is currently available in: AR,
CO, DE, GA, KY, ME, MN, MO, NE, OH, TN, UT, VT, WI.

13

What is the normal discount level of UBI? Is there
any average?

Drivers can save up to 30% after the RightTrack Test Drive program and
average discount is 15%.

14

Is the emergency call supported 24 hours in All
US?

The customer claim number 1-800-225-2467 is available 24 x 7.

15

When UBI becomes available in my state, can I get You will not receive a notice from the system. The mobile app can detect the
the notice on the system or SUBARU STARLINK
state where you are located and automatically prompts you if your state is
Phone App?
eligible.

16

Now I’m living in California and using RightTrack
as my drive evaluation only. When UBI becomes
available in CA, how do I join the UBI trial?

Please contact to Liberty for more details.
Phone: 1-888-323-4487

17

I’m living in US near Canada and often go to
Canada.
During driving in Canada, RightTrack works well?

Yes. RightTrack can monitor your driving habits even if you drive to Canada.

6

11

12

50

2. Frequently Asked Questions (FAQ)
SUBARU STARLINK (Apps - RightTrack)
No.
18
19
20

21

Q

A

Can my family member also joins the RightTrack
Test Drive program?

Yes, family members are welcome to participate and the discount applies to
the best scorer in the family.

I have 2 Subaru cars, can I sign up both cars?

No, each SUBARU STARLINK smartphone app pairs with one Subaru car
only.

Can I see the score changes in real time?

No, the trip report is generated after the trip is completed. You do not see
braking or acceleration events in real time.

How do I retry the trial?

On your SUBARU STARLINK smartphone App, please select;
tab => Select “RightTrack” => Select Gear icon.
“Welcome” screen will be displayed and you can register your information
again.

51

2. Frequently Asked Questions (FAQ)
SUBARU MAP UPDATE
No.
1
2

Q
Where is map data stored?

Map data is stored in flash memory inside the unit. There is no SD card for
map data.

What is Map Update?

Map Update is a service that downloads the latest map data to keep your
navigation system’s map data up to date.

What do I need to use Map Update?

To update your map data, you will need an Internet-connected computer and
a USB memory stick.
Supported operating systems
• Windows 7, 8, and 10
• Apple OS X 10.8 or later

How often is map data updated?

Map data updates will be announced in the map update portal site.

How can I find more information about what
changes have been made in each update?

Please check with your local Distributor for details of the Map Update portal
website.

Is there a charge for using Map Update?

Map updates are available free of charge for three years after new vehicle
purchase. After that, a fee is charged to use the service.

How can I verify that my map data is up to date?

Follow the steps below to check the version of your map data:
Press
=> Settings => General => System Information
And then refer to the map update portal site.

Are email notifications about changes that have
been made in each update available?

E-mail notifications will be available after registering at the Map Update
portal website. You can find more information about updates at the Map
Update portal website.

How is map data updated?

Maps can be updated using a USB memory device.
For details, contact your SUBARU dealer.
• US customers: www.subaru.com
• Canadian customers: www.subaru.ca
• Map update portal site: TBD by each local Distributor

3

4
5
6

7

8

9

A

52

2. Frequently Asked Questions (FAQ)
SOFTWARE UPDATE
No.
1
2
3
4
5
6

Q

A

What is Software Update?

Software Update is a service that keeps your navigation system software up
to date to improve the user experience.

What do I need to use Software Update?

You will need a Wi-Fi device or the Aha application on your smartphone.

How often is the software updated?

The software is updated as necessary.

How can I find more information about what
changes have been made in each update?

Please contact your local Distributor.

Is there a charge for using Software Update?

There is no charge for using Software Update. (besides the mobile
connection fee)

Are email notifications about changes that have
been made in each update available?

Email notifications are not available. You can find more information about
updates from your local Distributor.

How is the software updated?

UPDATE DOWNLOAD:
1. Connect to a Wi-Fi network, or start the Aha application on your
smartphone.
2. Press
.
3. Select “Settings”.
4. Select “General”.
5. Select “Check for Updates”.
6. Select “Download Now” to begin the download (if an update is available).

7

UPDATE INSTALLATION:
1. Complete the “UPDATE DOWNLOAD” process.
2. Select “Install Now” to start the installation.
3. When the installation is complete, select “I Agree” on the confirmation
message to complete the update process.
8

How can I verify that my software is up to date?

Follow the steps below to check your software version:
Press
=> Settings => General => System Information

53