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NHTSA ID Number: 10130286

Manufacturer Communication Number: HARMON-TSG

TSB/Document Date: 2018-03-13


Summary

The content of this ?Technical Support Guide? is based mostly on the respective region?s owner?s manual supplements for the Gen3.0 infotainment (HARMAN model Navigation/Audio) system.


SiriusXM Travel Link
• SiriusXM Travel Link is a service provided by SiriusXM® Satellite Radio, and can be used to view information on fuel information,
sports, stocks, and weather.
• SiriusXM Travel Link subscription is required.
• For more information, please see P.113 in the Owner’s Manual Supplement for SUBARUeBay logo Genuine Infotainment System.
Specifications vary by model and region. For more information, please review the “Summary of Features”.

14

1. Introduction of Gen 3.0 Audio/Navigation System
Navigation Function
Map Screen
• By registering your home or work, the direction and time
required are displayed.
• Select and hold

to set home as the destination.

• Select and hold

to set work as the destination.

Navigation Settings Screen
The following settings can be configured on the “Navigation
Settings” screen.
• You can set the route type to fastest, shortest, or economic.
• You can set avoidance criteria for the route calculation.
• You can toggle display of the junction screen on and off.
• You can set the map display to auto, day, or night.
• You can register and edit home and work addresses.
• You can toggle display of POI icons on and off.
• You can switch the arrival time display between 12-hour time
and 24-hour time.
• You can turn the auto zoom function on and off.

Map Update
• Maps can be updated using a USB memory device.
You can download updated map data from the portal site.
Inquiries about the portal site should be directed to distributors.
• This car is entitled to a 3-year-long yearly free map update programme, starting from the delivery date to the first owner.

Specifications vary by model and region. For more information, please review the “Summary of Features”.

15

1. Introduction of Gen 3.0 Audio/Navigation System
Radio Function
Mix (AM/FM/SXM) Preset Stations*
• Multiple stations can be registered as presets.

Cache Radio Program*
• When the radio broadcast is interrupted by another audio
output, such as an incoming phone call or Voice Recognition,
the unit will automatically cache the interrupted portion and
perform timeshift playback when the interruption ends.

Featured Favorites*
• Featured Favorites are a collection of channels that are created
by the SiriusXM programming team that are updated several
times throughout the year. The Featured Favorites channels
can be found under the SXM Category screen.

* Specifications vary by model and region. For more information, please review the “Summary of Features”.

16

1. Introduction of Gen 3.0 Audio/Navigation System
Media Function
Music (CD*, USB, iPod, Bluetooth audio, AUX)
• A USB memory stick or iPod can be connected via the USB jack
to enable playback of music stored on the device.
• A Bluetooth device can be connected via Bluetooth to enable
playback of music stored on the device.
• A portable audio device can be connected to the AUX jack to
enable the system to play audio output from the device.

If unable to play music
For more information about how to connect different devices and which media types and files can be played, see the Owner’s Manual
Supplement for SUBARUeBay logo Genuine Infotainment System.
North America
Media Type

Europe/General

Australia

Connection
type

Conditions

Connection
type

Conditions

Connection
type

Conditions

CD

35

153, 156

35

140, 144

35

130, 133

USB memory

36

156

36

143, 144

36

133

iPod

36

156

36

143, 144

36

133

Bluetooth audio

147

53, 156

133

53, 144

123

53, 133

* Specifications vary by model and region. For more information, please review the “Summary of Features”.

17

1. Introduction of Gen 3.0 Audio/Navigation System
Media Function
Video* (USB)
• A USB memory stick can be connected via the USB jack to
enable playback of video files stored on the device.
• While driving, video will not be displayed. Only sound will be
output.

If unable to play video
For more information about how to connect device and which media types and files can be played, see the Owner’s Manual
Supplement for SUBARUeBay logo Genuine Infotainment System.
Europe/General

Australia

Media Type

USB memory

Connection type

Conditions

Connection type

Conditions

36

143, 146

36

133, 136

* Specifications vary by model and region. For more information, please review the “Summary of Features”.

18

1. Introduction of Gen 3.0 Audio/Navigation System
Other Function
SUBARUeBay logo STARLINK Safety and Security services
• When using SUBARUeBay logo STARLINK, this screen is displayed, and
other functions are disabled.

Siri (Siri Eyes Free)
• An extension of Apple’s Siri functionality for enabling voice control of an iOS mobile device (iPhone, iPod touch)
• Device is connected with the unit via Bluetooth connection.
• Device communicates with internet via wireless network (Wi-Fi, 3G, 4G, 4G LTE)
• Press and hold the “Talk Switch” on the steering switch to start and then speak when the beep sound is heard.
Supported Models

Supported iOS Version

iPod touch (5th generation),
iPhone 4S, 5, 5s, 6, 6s, 6 Plus, 6s Plus, SE

iOS 6 or later (6, 7)

Wi-Fi
• The system can be connected to a Wi-Fi network in order to
update the software.

Specifications vary by model and region. For more information, please review the “Summary of Features”.

19

1. Introduction of Gen 3.0 Audio/Navigation System
Other Function
Updating System
• The system software may also be updated by the customer via
a Wi-Fi device or using the Aha application on your smartphone
(depending on your smartphone communication and transfer
speed).
• The update process involves downloading and installing the
software update.
• The system functionality will be restricted during installation.

NFC (Near Field Communication)
• Bluetooth devices that support NFC can be paired without the
need to manually configure the device. (The system still needs
to be manually configured.)

Specifications vary by model and region. For more information, please review the “Summary of Features”.

20

2. Frequently Asked Questions (FAQ)
Navigation
Owner’s Manual page
No.

1

Q

A

Is it possible to change the Navigation Voice No
Guidance from male to female?

6

Australia

• When the Navigation Voice Guidance is giving
a voice prompt, you can adjust the volume by
” knob on the unit.
turning the “
• Press
=> Settings => Sound => Navigation
Volume => Set the desired volume.

20,
71

20,
73

20,
72

How do I change the Voice Guidance
Language?

Press
=> Settings => General => System
Language => Set the desired language.

62

62

62

How can I register my HOME to the unit?

Press MAP => Select Menu => Nearby Places =>
Favorite (Favourite) =>
=> Enter your home
address => Search => Select desired item => Save
=> OK

168

157

145

170

159

147

4

5

Europe/
General

How can I adjust the Navigation Voice
Guidance Volume?
2

3

North
America

How can I set my HOME as a destination?

Select and hold

Does the Route Guidance consider traffic
conditions when driving to a destination?

No.

=> GO (Go)

Hyphens (–) in the table indicate that the function is supported, but is not described in the Owner’s Manual.
“n/a” indicates that the function is not supported for the relevant destination.

21

2. Frequently Asked Questions (FAQ)
Bluetooth Hands-Free
Owner’s Manual page
No.

Q

A

Europe/
General

Australia

77

79

77

1

Where is the incoming voice heard from in
the vehicle?

2

Where can I find approved phones that work http://www.subaru.com/owners/index.html (US only)
with the unit?
Check with your local Distributor for countries other
than the US.

3

Can more than one phone be registered to
the unit and be used at the same time?

Up to 5 phones can be registered to unit, but only
one phone can be used at the time.

56

56

56

How can I register a phone to the unit?

1. Turn ON the Bluetooth connection setting of your
cellular phone.
=> Phone.
2. Press
3. Select “Yes” to register the phone.
4. Search for “SubarueBay logo BT” in the your phone’s
Bluetooth menu and select it.
5. Select “Confirm”.

52

52

52

56

56

56

4

Both front speakers.

North
America

How many Bluetooth devices can be
registered to the system?

Up to 5 devices can be registered to the system.

How come phone calls drop when the
phone is connected to Bluetooth?

If the problem is intermittent, this could be a
problem with the phone. Please make a few test
phone calls with the cell phone not connected to the
Bluetooth system to verify if there are no issues with
the phone itself.

Why does the receiving caller hear wind
noise?

This could be caused by the center air vents pointed
upward toward the microphone. The microphone is
located on the map light area. Lower the air vents to
prevent the noise.

78

80

78

Why is the Bluetooth sound quality poor
(Echo)?

If the problem is intermittent, this could be a
problem with the phone. Please make a few test
phone calls with the cell phone not connected to the
Bluetooth system to verify there are no issues with
the phone itself.

9

What Bluetooth profiles are required to
transfer phone contacts to the unit?

PBAP (Phonebook Access Profile)

53

53

53

10

How many favorites list can be registered to Up 15 contacts. (maximum of 4 numbers per
the unit?
contact)

11

How many “Recent” (missed, incoming and
outgoing) can be displayed on the Phone
screen of the unit?

5

6

7

8

Up to 30.

22

2. Frequently Asked Questions (FAQ)

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TSB/Document ID: HARMON-TSG

Replacement Service Bulletin Number:

MFR Communication Date: 2018-01-15

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

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