NHTSA ID Number: 10130286
Manufacturer Communication Number: HARMON-TSG
TSB/Document Date: 2018-03-13
Summary
The content of this ?Technical Support Guide? is based mostly on the respective region?s owner?s manual supplements for the Gen3.0 infotainment (HARMAN model Navigation/Audio) system.
Audio & Visual
Owner’s Manual page
No.
1
2
Q
Can the unit accept more than one disc?
No. The unit is a single disc player.
How do I mute the audio?
Press the “
How do I turn the screen off?
” knob.
• Press and hold the “
• Press
=> Settings => General => Display
Screen
3
4
A
” knob to turn audio off.
Can I replace the initial screen with my own No. The initial screen cannot be replaced or
picture?
customized.
North
America
Europe/
General
Australia
n/a
–
–
20
20
20
118,
62
112,
62
106,
62
–
–
–
Can I play DVD/Blu-ray movies?
No. The system does not support DVD or Blu-ray
playback.
n/a
–
–
6
Does the unit display cover art image when
listening to Sirius XM radio?
Yes (8-inch with Navi system/8-inch system only) ,
but depending on the channel.
–
n/a
n/a
7
Does the unit display the Sirius XM signal
strength?
No.
–
n/a
n/a
8
Why is the cover art not displayed when on
Sirius XM mode?
SXM does display Album Cover Art (Depending on
the station) . Station Logos will also be displayed.
–
n/a
n/a
How can I find the XM Radio ID number?
Tune to channel 0 for the Radio ID number.
132
n/a
n/a
What are “Featured Favorites”?
With Featured Favorites Turned on, the user will be
given a Featured Favorite section in the Category
list. Featured Favorites are created by SXM several
times throughout the year.
133
n/a
n/a
5
9
10
11
What is the Cache Function? (8-inch with
Navi system/8-inch system only)
The unit can record a SXM or FM/AM Radio
program and play it back in a time shifted manner.
126,
132
n/a
n/a
12
How long can Cache radio function store
The system can store up to 30 minutes. Cached
audio data? (8-inch with Navi system/8-inch data will be erased when the radio mode or station
system only)
is changed or when the audio system is turned off.
126
n/a
n/a
13
Why will my iPhone not play apps (Pandora/ When using an iPhone to access aha or Pandora, a
aha)?
USB cable connection is needed from the iPhone to
the Unit.
102,
106
102
97
14
Can I watch video from USB flash memory
while driving? (Except North America)
No. You will only hear the audio from the video files
while driving.
n/a
125
115
15
Can I listen to music when I put music files
to my USB Flash Memory?
Yes.
139
125
115
16
What functions are supported by USB Flash North America: Audio playback.
Memory?
Except North America: Audio and video playback.
139
125
115
156
143
133
156
144
133
17
18
What USB Flash Memory Device is
supported?
Communication formats: USB 2.0 HS (480 Mbps)
and FS (12 Mbps)
File formats: FAT 16/32
Correspondence class: Mass storage class
What Audio formats are supported for USB
flash memory?
MP3/WMA/AAC/PCM/WAVE.
23
2. Frequently Asked Questions (FAQ)
Audio & Visual
Owner’s Manual page
No.
19
20
21
Q
Does the unit support video playback on
USB Flash Memory?
If so what formats?
Yes. (Except North America)
Supported file formats are WMV, AVI, and MPEG4.
Can I watch videos from the iPod?
No.
Can iPod’s be charged when they are
connected to the USB port?
Yes.
Which iPod is supported?
iPod Compatibility Chart can be found on the
Owner’s Manual
Supplement for SUBARU
Genuine Infotainment
System.
22
23
A
While listening to HD Radio, sometimes
I see Album Art, but sometimes I do not,
Why?
You can see Album Art only when the HD radio
station broadcasts album image data.
24
North
America
Europe/
General
Australia
n/a
146
136
–
–
–
–
–
–
156
143
133
126
n/a
n/a
2. Frequently Asked Questions (FAQ)
APPS
Owner’s Manual page
No.
Q
1
What Bluetooth profile is required for APPS
function?
2
3
4
A
North
America
Europe/
General
Australia
• SPP (Serial Port Profile).
• PAN (Personal Area Networking Profile)
• DUN (Dial-Up Network Profile)
53
53
53
Why will my iPhone not play apps
(Pandora)?
When using an iPhone to access Pandora, a USB
cable connection is needed from the iPhone to the
Unit.
106
n/a
97
What wireless network is required for aha,
Pandora and SUBARU STARLINK?
3G, 4G, Wi-Fi or 4G LTE.
95
97
95
What are the supported devices for aha/
Pandora?
iPhone: iOS 7.0 or later.
Android: Android 2.2 or later.
iPhone: iOS 8.0 or later.
Android: Android 4.1.1 or later.
105,
108
105
99
How do I connect my smartphone with the
unit for the aha/Pandora function?
aha -To use the aha application, connect your
iPhone to the USB port, or connect your Android
device via Bluetooth.
Pandora -To use the Pandora application, connect
your iPhone to the USB port, or connect your
Android device via Bluetooth.
102,
106
102
97
95
97
95
5
6
Do I need to install aha/Pandora/SUBARU
STARLINK applications to my smartphone
to use these functions?
Yes.
7
Where can I find the aha/Pandora app to
install on my smartphone?
iPhone: Apple App Store.
Android device: Google Play Store.
95
97
95
8
How do I connect the SUBARU STARLINK
App on my smartphone to the unit? (8-inch
with Navi system/8-inch system only)
To use the SUBARU STARLINK App, connect your
iPhone to the USB port or via Bluetooth, or connect
your Android device via Bluetooth.
97
99
n/a
What is Pandora?
Pandora is a free personalized radio that offers
effortless and endless music enjoyment and
discovery.
106
n/a
97
What is aha?
aha is a cloud-based application that connects to
the system and gives you access to you favorite
web content safely and easily.
102
102
n/a
104
104
n/a
114
n/a
n/a
113
n/a
n/a
–
n/a
n/a
113
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TSB/Document ID: HARMON-TSG
Replacement Service Bulletin Number:
MFR Communication Date: 2018-01-15
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
MFR Component System:
MFR Component Subsystem:
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