Repair kit: Anti-lock brake
control unit

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2.2 Air Conditioner
Reimbursement for replacement of refrigerant R-134a, 1 unit = 0.01 oz. Up to 16 oz. will be reimbursed for testing purposes (R134a = ZVP000134). Claim necessary quantity for replacement of refrigerant lost due to a defect in material or workmanship.
Reimbursement does not cover air conditioner recharging due to seasonal maintenance.

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2.3 Airbags
While airbag systems have proven to be exceptionally reliable and durable, Volkswagen does not approve the use of airbag
systems and components removed from accident, salvage or other vehicles.
Airbag systems are designed and manufactured by Volkswagen for use in specific models and are not interchangeable with
airbags designed for other models. For this reason a record is maintained by Volkswagen of the identification number of each
airbag installed into each vehicle during production.
Salvage or used airbags may be unsuitable for reuse for a variety of reasons, including the following:
•
•
•
•

The salvage or used airbag was designed for installation into a different make, model or model year vehicle.
The salvage or used airbag was designed for the same model vehicle but technical changes were made in the airbag
system of the model within mid-model year causing the salvage or used airbag to become superseded and unsuitable for
replacement purposes.
The salvage or used airbag was improperly removed from the vehicle into which it was originally installed during
production.
The salvage or used airbag, in particular its electrical connectors and the airbag material, may have been adversely
affected by exposure to weather conditions which may have reduced the conductivity of wiring and connectors or the
integrity or impact characteristics of the airbag material due to corrosion, excessive moisture, dust or grease and oil
products.

All of the factors cited above may affect the performance of airbag systems.
Once an airbag has deployed or has been deployed, then that airbag must never be used again. Accordingly, a deployed
airbag must never be repaired. A malfunctioning or deployed airbag and airbag components that have been consumed or
stressed in a deployment must always be replaced with new replacement parts that have the same specifications as those that
were originally installed and are available from Volkswagen.
It should also be noted that Volkswagen does not warrant salvage or used airbags against defects in materials or workmanship or
in any other respect.
Volkswagen will not accept responsibility for the consequences. Therefore, Volkswagen will not under any circumstance defend or
indemnify any dealer against claims arising from the usage of repaired airbags and/or used components.
When deploying any airbag for disposal purposes, follow the instructions provided in the Instruction Booklet for the J-44210
Airbag and Safety Belt With Pretensioner Deployment Device (available on ElsaWeb/ServiceNet or by calling Equipment
Solutions at 1-800-892-9650, part number J-44210-5A).
Important: Defective seat covers for an airbag-equipped seat that enclose an airbag must always be replaced and not repaired.

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2.4 Brake Components
2.4.1 Brake Discs Replaced Under Warranty
All brake disc replacements for Volkswagen vehicles are under part request by the Warranty Parts Return Centre (WPRC). All
brake discs will be evaluated. Any brakes discs found to have been replaced due to outside influence may be subject to a
debit of the warranty claim.

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2.4.2 Brake Discs or Pads, Conditions for Replacement
Conditions for Replacement of Brake Discs Under New Vehicle Limited Warranty
Covered by NVLW
NOT Covered by NVLW
Defects in material and/or workmanship for the entire
• Customer/Dealer cause
NVLW period
• Outside influence
Brake discs are considered defective if they exhibit:
•
•
•

Cracks
Breaks
Porous casting

•
•
•
•

Or if they:
•

•

Brake disc conditions that are also NOT
covered include, but are not limited to:

Measure below minimum thickness (from MY
2007, this only applies to vehicles in service less
than 1 year/20,000 km, whichever occurs first).
Refer to ElsaWeb for specs.
Exceed runout specification. Refer to ElsaWeb
for specifications.

•

Corrosion
Localized overheating/hotspots
Damage due to improper removal
of components
Damage to brake disc due to
exceeding wear limits (e.g., metal
to metal friction)
Damage due to improper operation
of the vehicle

The Brake Disc Measurement Form must be filled out whenever brake discs are replaced, and
attached to the repair order for the vehicle. A copy of the completed form must also be sent together
with the replaced discs if they have been requested by the Warranty Parts Return Centre.
MY 2006 and prior
•
•
•

Brake pads that are within or worn beyond published wear limits (i.e. pads that are thinner than the minimum allowed
thickness) are covered for wear and tear for 1 year/20,000 km, whichever occurs first. Wear specs must be documented.
Refer to ElsaWeb Repair Manual for published brake pad and disc wear limits.
Brake discs are NOT covered for wear and tear.
Brake pads and brake discs are covered for defects in material or workmanship for the entire NVLW period.

MY 2007 ~
•
•

Brake pads or discs that are within or worn beyond published wear limits (i.e. pads or discs that are thinner than the
minimum allowed thickness) are covered for wear and tear for 1 year/20,000 km, whichever occurs first. Wear specs must
be documented. Refer to ElsaWeb Repair Manual for published brake pad and disc wear limits.
Brake pads and brake discs are covered for defects in material or workmanship for the entire NVLW period.

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2.4.3 Brake Disc/Drums Machining
Machining of brake discs is reimbursable under warranty under specific conditions (refer to the latest Technical Bulletin instance
for specifications and requirements). Machining of brake drums is not a warrantable repair for any reason.

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2.4.4 Brake Noise/Squeal
Brake noise/squeal can occur and may be normal. Replacement of pads or linings for brake noises is not a warranty matter,
unless instructed in writing by your FOM (unless otherwise instructed by a Technical Bulletin). Also see Section 2.4.3 “Brake
Disc/Drums, Machining.”

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2.5 Bulbs
Also see New Vehicle Limited Warranty (NVLW), Components Covered for Wear and Tear.
NVLW:
MY 2006 and prior
•

•

Bulbs replaced for wear and tear are covered for 1 year/20,000 km, whichever occurs first, with the exception of
Halogen/Xenon headlights and instrument cluster bulb (part ID/Service Number 9629). Halogen/Xenon headlights and
instrument cluster bulb, replaced for wear, are covered for 4 years or 80,000 km, whichever occurs first. Halogen/Xenon
headlights damaged from outside influence are not covered.
Bulbs replaced for defects in material or workmanship are covered for 4 years or 80,000 km, whichever occurs first.

MY 2007 ~
•
•

Bulbs replaced for wear and tear are covered for 1 year/20,000 km, whichever occurs first, with the exception of
Halogen/Xenon headlights. Halogen/Xenon headlights, replaced for wear, are covered for 4 years or 80,000 km,
whichever occurs first. Halogen/Xenon headlights damaged from outside influence are not covered.
Bulbs replaced for defects in material or workmanship are covered for 4 years or 80,000 km, whichever occurs first.

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2.6 Cabrio Top/Camper Top Repairs
All repairs to Cabrio tops and Camper roofs require prior FOM authorization
•

Repairs must be performed within 30 days of authorization.

Repairs/replacements should be claimed using one of the following claim types:
•
•

1-10: New Vehicle Limited Warranty
9-10: Before Delivery

Exclusions:
•
•

Normal wear and tear is NOT COVERED under warranty.
Damages due to outside influence are NOT COVERED under warranty.

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2.7 Clutch, Clutch Discs
MY 2006 and prior
•

Clutch discs are covered for 1 year /20,000 km, whichever occurs first, for wear and tear. Clutch discs are covered for
defects in material or workmanship for the entire NVLW period.

MY 2007 ~
•
•

Clutch discs are NOT covered for wear and tear. Clutch discs are covered for defects in material or workmanship for the
entire NVLW period.
Note: If needed, your FOM can assist you in determining the warranty coverage for Clutch/Clutch disc repairs.

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2.8 Distributor Cap, Ignition Rotor, High Tension (Ignition) Wires
The distributor cap, ignition rotor, and ignition wires are covered under the NVLW for manufacturing defects only. Wear and tear is
not covered.

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2.9 Fuel Cap, Loose
The following customer satisfaction policy is applicable within the NVLW for a customer concern that the "Malfunction Indicator
Lamp" (MIL) is illuminated and a diagnostic trouble code (DTC) is present for a gross or small evaporative emission (EVAP)
system leak.
If it is determined that the cause of the EVAP system leak is a loose or missing fuel cap, and the vehicle is within the parameters
of the NVLW period, Volkswagen will reimburse you for diagnosis as outlined below. This diagnostic payment is for a "No Trouble
Found" (NTF) condition, not a defect in material or workmanship, and may be claimed one-time only. The customer should be
educated regarding a loose fuel cap and illumination of the MIL and advised that this concern will be covered under warranty onetime only.
Claim processing
Claim Type:
Service Number:
Labour Operation:
Through MY 2003:
From MY 2004:

1-10
2005
(Claim one of the following, one-time only)
01290021 20 TU
01500000 Actual TU from Guided Fault Finding Diagnostic Log

Diagnosis time must be punched on and off separately and a copy of the 5051B/5052A/6150 printouts must be attached to the
repair order hard copy.

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2.10 Filters Installed On Non-Volkswagen Vehicles
Volkswagen factory replacement filters are warranted for use on Volkswagen as well as non-Volkswagen vehicles.
However, if a Volkswagen factory replacement filter is installed on a non-Volkswagen vehicle, the filter is warranted only until the
first filter replacement interval recommended by the vehicle manufacturer even if the Volkswagen warranty has not yet expired.
To claim a defective filter, which was installed on a non-Volkswagen vehicle, submit a stock part claim using claim type 131. Enter
these claims like any others, except enter the part delivery date and part km. You do not need to enter a VIN for 131 claim type.
•
•

Enter parts and labour amounts in the appropriate "outside" fields in SAGA.
An explanation of the subsequent or consequential damage or failure and reference to brand of the competitive-make
product is required in the comments section.

This warranty is included in the Limited Parts and Accessories Warranty. All exclusions and limitations that apply to the Limited
Parts and Accessories Warranty also apply to this warranty.

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2.11 Glass
Glass is covered under the NVLW for manufacturing defects only. Stone chips in the glass are not covered.
All windshield glass repairs require prior FOM approval.
Glass Components Requested by the Warranty Parts Return Centre (WPRC)
There are specific procedures to be followed for the packaging and sending of glass components to the WPRC. Please refer to
Section 8.3.3.2, “Procedures for Shipping Specific Parts.”

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2.12 Headphones, Wireless (Routan)
Routan wireless headphones are not covered under the NVLW. Wireless headphones are warranted by their respective
headphones manufacturer.

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2.13 Maintenance
2.13.1 General
Customer requests for warranty assistance may not be denied because of a missing Maintenance Booklet. A replacement booklet
should be obtained and provided to the owner.
The warranty does not apply to malfunctions resulting from improper or inadequate maintenance.
Maintenance performed by other than authorized Volkswagen dealers
A record must be kept, along with dated bills, of all maintenance performed as proof that the maintenance was performed when
required.

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2.13.2 Free Scheduled Maintenance Program (Volkswagen Phaeton only)
General Policy
The Volkswagen Free Scheduled Maintenance Program (or Volkswagen Protection Plus):
•
•

Applies exclusively to 2004-2006 Phaeton Models
Covers the manufacturer's required scheduled maintenance services listed in the Maintenance Booklet for the duration of
the New Vehicle Limited Warranty (NVLW) period

Vehicle eligibility must be verified by reviewing the Maintenance Booklet and the vehicle's Service History in ElsaWeb and making
sure that the model and model year of the vehicle is eligible for free maintenance.
Volkswagen Group Canada (VGCA), Inc. recommends that the customer have maintenance services performed at the scheduled
time or kilometre intervals, however, if a maintenance service is missed, it need not be "picked up" later. Instead, Volkswagen
dealers should perform the most appropriate service upon considering the vehicle's age and distance driven. Reimbursement for
missed scheduled maintenance services will not be provided.
Maintenance Booklet
It is the servicing dealer's responsibility to stamp the Maintenance Booklet in the correct place once the maintenance service is
completed. Free maintenance services will be paid by Volkswagen one time only; disputes between dealers must be settled
between the two service departments involved.
Failure to stamp the booklet may result in non-payment of warranted maintenance service, as any maintenance service
performed twice will have to be discussed and resolved between the two dealerships involved. After the matter is resolved, the
erring dealer should contact the Warranty Helpline, in writing, so appropriate corrections can be performed. If the customer has
lost the booklet, it is the dealer's responsibility to provide a new booklet and bring it up to date with any completed services. The
service performed may not be entered into the SAGA system until the book is stamped.
Repairs Claimed Separately
Claims for reimbursement of the cost the following are to be submitted separately from claims for regularly scheduled
maintenance services and filed under 1MA claim type, as a stand-alone Service Number:
•
•
•

Brake fluid
Air cleaner element
Any labour required for repair / replacement of above components

Where to go for Volkswagen Protection Plus Service (Free Scheduled Maintenance Program)
Volkswagen Protection Plus service can be honoured by any authorized Volkswagen dealer in Canada.
For owners travelling in the United States, the Volkswagen Protection Plus Program service should be performed by an
authorized Volkswagen dealer. If the vehicle is eligible for Volkswagen Protection Plus Program service, United States dealers
can submit a maintenance claim. As of MY09, proof of Canadian residence is required. If the United States dealer cannot submit
a maintenance claim, the owner may be asked to pay for the repair. Upon the customer's return to Canada, the customer may
present their invoice to a Canadian Volkswagen dealer, who should submit a claim on their behalf and obtain reimbursement for
them. Volkswagen will only reimburse owners for maintenance service performed by an authorized Volkswagen dealer.
If a Volkswagen vehicle is brought to an authorized Volkswagen dealer outside Canada, the Volkswagen Protection Plus Program
does not apply (except for owners travelling in the United States, as explained in this section).
Total Loss Vehicles
Vehicles severely damaged and/or declared to be a total loss by an insurer or vehicles substantially reassembled from or repaired
with parts obtained from another used vehicle are not covered by the Volkswagen Protection Plus Program.
Free Maintenance claim type and documentation
Free Maintenance claims are subject to the same documentation and retention requirements as other Warranty claims. Free
Maintenance
claims
that
are
not
properly
documented
and
retained
will
be
subject
to
debit.
Claim Type: 1MA

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2.14 Main Wiring Harness
Main wiring harness replacements require prior approval by the VGCA Technical Helpline. The VTA case code must be included
on the repair order and in the Comments field of the warranty claim.

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2.15 Mass Air Flow Sensor
Refer to Mass Air Flow Sensor Emissions Control System Limited Warranty Extension.

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2.16 Oil
2.16.1 Engine Oil Quality Standards for All Volkswagen Vehicles
For all repairs under warranty, repairs for campaigns, and maintenance / repairs performed during CPO inspections, technicians
are required to use Castrol brand engine oil where the addition or refilling of engine oil is required.
The following tables summarize pricing and reimbursement rates listed for all applicable engine oil types to be used in all
Volkswagen vehicles:
SAGA Castrol Oil Reimbursement Table
Oil Pricing per
Litre

Gasoline Engines

Applicable
Vehicles

Oil Type

Mineral
5W 20

Mineral
10W 30

Routan
3.6L, 4.0L

Mineral
5W 30

All
gasoline
engine
vehicles
(except
Routan)

Synthetic
5W 40

Castrol Dropship Material

Purchase
Volume

Dealer
Net

VW Castrol Oil Reimbursement

Retail
Price
(MSRP)

SAGA
Material Part
Number

G 052107S0

ZVW352520Q DSP

1 Litre

$4.37

$5.46

ZVW352092Q DSP

1 Litre

$4.35

$5.44

ZVW352094 DSP

208.2 Litre
(Drum)

$2.98

$3.73

ZVW352130 DSP

Bulk