NHTSA ID Number: 10071459
Manufacturer Communication Number: 24-02-03
TSB/Document Date: 2016-06-17
Summary
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
76
78
80
82
86
88
90
92
94
Volkswgen Group Canada, Inc.
Present
Past
Check
Measure
Check and adjust
Vent
Detach and secure
Detach
Secure
Adjust
Drain and fill
Remove and install
Remove
Install
Program
Flange off and on
Clean
Convert
Complete
Check and supplement
Dismantle and assemble
Manufacture
Repair
Drill
Turn
Grind
Rework
Seal
Remove parts
Replace
Straighten
Fit parts
Paint new part
Beat panel
Remove and install parts for paintwork
Remove parts for paintwork
Install parts after paintwork
Prepare paintwork
Apply underseal
Conserve
Cover
Paint
Fit in
Paint upper section
Paint lower section
Charge
Tension
Balance
Install, replace if necessary
BACK
284
Checked
Measured
Checked and adjusted
Vented
Detached and secured
Detached
Secured
Adjusted
Drained and filled
Removed and installed
Removed
Installed
Programmed
Flanged off and on
Cleaned
Converted
Completed
Checked and supplemented
Dismantled and assembled
Manufactured
Repaired
Drilled
Turned
Ground
Reworked
Sealed
Parts removed
Replaced
Straightened
Parts fitted
New part painted
Panel beaten
Parts for paintwork removed and installed
Parts for paintwork removed
Parts installed after paintwork
Paintwork prepared
Underseal applied
Conserved
Covered
Painted
Fitted in
Upper section painted
Lower section painted
Charged
Tensioned
Balanced
Installed, replaced where necessary
FORWARD
Warranty Policies and Procedures
14.6 Outside Labour Operations for SAGA Coding
Service Number
Description
Not Applicable
Not Applicable
Not Applicable
Not Applicable
A007
Not Applicable
Not Applicable
X091
X092
X093
X094
X095
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Not Applicable
PUDL
S617
TWNG
Not Applicable
LOAN
LOAN
LOAN
LOAN
LOAN
LOAN
LOAN
LOAN
LOAN
LOAN
LOAN
General sublet repair
Body shop repair (no paint)
Emergency repair
Glass replacement (outsource)
New product learning allowance
Car wash
Car wash w/ detailing
Gift
Lease
Other
Parts Assistance
Trip Interruption
Alignment (outsource)
Machining (per FOM)
Paint
Paint, metallic
Paint, pearl
Pick up/ delivery
Engine Cleaning
Towing
Sublet upholstery repair
Loaner vehicle - 1 day
Loaner vehicle - 2 days
Loaner vehicle - 3 days
Loaner vehicle - 4 days
Loaner vehicle - 5 days
Loaner vehicle - 6 days
Loaner vehicle - 7 days
Loaner vehicle - 8 days
Loaner vehicle - 9 days
Loaner vehicle - 10 days
Loaner vehicle - 10+ days
Volkswgen Group Canada, Inc.
BACK
Outside labour Op
Passenger Vehicles
A000 00 00
A004 10 00
A005 10 00
A006 10 00
A007 10 00
CAWA 10 00
CAWD 10 00
X091 CA 00
X092 CA 00
X093 CA 00
X094 CA 00
X095 CA 00
D001 10 00
D002 10 00
L001 00 00
L002 00 00
L003 00 00
PUDL 10 00
S617 10 00
TWNG 10 00
UPHL 10 00
LOAN 10 D1
LOAN 10 D2
LOAN 10 D3
LOAN 10 D4
LOAN 10 D5
LOAN 10 D6
LOAN 10 D7
LOAN 10 D8
LOAN 10 D9
LOAN 10 DA
LOAN 10 DB
285
FORWARD
Outside labour Op.
Commercial Vehicles
A000 00 00
A004 11 00
A005 11 00
A006 11 00
A007 11 00
CAWA 11 00
CAWD 11 00
X091 CA 00
X092 CA 00
X093 CA 00
X094 CA 00
X095 CA 00
D001 11 00
D002 11 00
L001 00 00
L002 00 00
L003 00 00
PUDL 11 00
Not Applicable
TWNG 11 00
UPHL 11 00
LOAN 11 D1
LOAN 11 D2
LOAN 11 D3
LOAN 11 D4
LOAN 11 D5
LOAN 11 D6
LOAN 11 D7
LOAN 11 D8
LOAN 11 D9
LOAN 11 DA
LOAN 11 DB
Warranty Policies and Procedures
14.7 Contacts
Accounts Receivable
1-905-428-6700
http://xs.moorewallace.com.vw
User ID: VWdealer number
(e.g. VW499nnnn)
Password: VW2007
E-mail: vgca.CPO@vw.ca
Phone: 905-428-5542
Fax: 905-428-4811
1-800-822-8987
Certified Pre-Owned
Certified Pre-Owned
Customer CARE Centre
Campaign Helpline
(Product Compliance)
Audio Direct Exchange Program Information
1-905-428-6700
radiodirectexchange@vw.com
Phone: 1-800-266-2528
Fax: 1-888-689-4411
Mail: Bosch Service Centre
c/o Morgans Technology
6255 Cantay Rd. Loading Dock #7-10
Mississauga, ON L5R 3Z4
Phone: 1-800-232-3965
Fax: 1-800-428-0333
Mail: Delphi Electronics Service Centre
c/o AJR, International
300 Regency Dr.
Glendale, IL, 60139
Phone: 1-800-565-5840
Fax: 1-800-565-1815
Mail: Automotive Multimedia Service Centre
5810 Ambler Drive, Unit #4
Mississauga, ON, L4W 4J5
Phone: 1-800-448-0944
Mail: United Radio
5705 Enterprise Parkway
East Syracuse, NY, 13057
Delphi
Audio Direct Exchange Suppliers
Panasonic
United Radio
Domestic Service Centre
(for refrigerators)
Roadside Assistance
Volkswagen and Audi Support Centre
(Systems Help Desk)
Technical Helpline
Tools and Equipment Programs
(Equipment Solutions)
Transportation Department
Claims or Recovery
Volkswagen / Audi Publications
(formerly DDS)
Volkswagen Distribution Support
Volkswagen Parts Specialist Helpline
Warranty Department
Warranty Parts Return Centre
Winnebago Industries Warranty Help Desk
1-800-544-4881
1-800-411-6688
1-800-892-4350
1-800-678-2389
1-800-892-9650
Phone: 1-877-365-0343
Fax: 1-586-275-3156
1-800-544-8021
1-888-674-3335
1-800-767-6552
vwgcwarranty@vw.ca
vgca.wprc@vw.ca
1-800-628-7692
777, Bayly Street West
Ajax, ON, L1S 7G7
Volkswagen Group Canada Inc.
Volkswgen Group Canada, Inc.
BACK
286
FORWARD
Warranty Policies and Procedures
14.8 Powertrain Limited Warranty, Component Coverage Chart
Item
Main
Covered
Group
Details
Yes No
Engine: Cylinder
Block
10-13
•
Cylinder block and cylinder head; includes all internal
parts.
Flywheel
13
•
Repairs resulting from an outside influence, such as
damaged teeth due to a defective starter or clutch wear
are not covered.
Engine: Cylinder
Head
15
•
For defects in material or workmanship.
Valve Train
15
•
Includes valves, camshaft, timing gears, timing chains,
and timing belt.
Oil Pump
17
•
For defects in material or workmanship.
Water Pump
19
•
For defects in material or workmanship. Note, slight
seepage is normal and is not considered a defect.
Water Pump Pulley
19
G-Charger
(Turbocharger)
21
Fuel System Controls
• Not covered.
For defects in material or workmanship.
•
21-25
• Not covered.
Injection Pump
23
•
For defects in material or workmanship.
Intake Manifold
23-25
•
For defects in material or workmanship.
For defects in material or workmanship. The exhaust
manifold gasket (2609) is covered.
Exhaust Manifold
26
Engine Seals and
Gaskets
N/A
Clutch Components
30
Torque Converter
32
•
For defects in material or workmanship.
34-38
•
Includes case and all internal parts.
N/A
•
Related to covered components.
Transmission
Transmission Seals
and Gaskets
Transmission
Controls
•
•
Leaking or related to covered components. Seeping is
normal, and is not a warranty concern.
• Not Covered
35-37
• Not covered.
Transmission Control
Module (TCM)
37
•
Requires 5051/5051B/5052/GFF printout attached to the
R.O.
Transmission Oil
Cooler
38
•
For defects in material and workmanship.
39
•
Includes all internal parts.
Drive shafts
40
•
For defects in material or workmanship.
C.V. Joints
40
•
For defects in material or workmanship.
C.V. Joint Boots
40
• Not covered.
42
• Not Covered.
Volkswgen Group Canada, Inc.
BACK
287
FORWARD
Warranty Policies and Procedures
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TSB/Document ID: 24-02-03
Replacement Service Bulletin Number:
MFR Communication Date: 2010-06-10
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MFR Component System:
MFR Component Subsystem:
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