Dealer input claim in SAGA

$300.00 +

$39.00 Tax added to credit note =

Total
$339.00

Customer pay deductible to Dealer

$60.00 +

$7.80 Tax =

$67.80

Dealer claim repair in SAGA
Credit note reimbursement
($300.00 – 60.00 deductible)

$300.00
$240.00 +

$31.20 Tax added to credit note =

$271.20

Payment with deductible

$271.20 + $67.80 = $339.00

Total Dealer Reimbursement

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Warranty Extension Claim Coding
Claim Type:

110

Service Number:

9732

Damage Code:

0015

For further information regarding claim coding as well as part(s) and labour repair(s), please refer to Technical Bulletin 97-11-05
(No. 2017600).
Any malfunctions of other components remain covered by the normal terms of the New Vehicle Limited Warranty (NVLW).
Additionally, should ever the vehicle be sold, this warranty is fully transferable to subsequent owners.
If you have any inquiries, please contact your Warranty Claims Specialist.

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1.3.13.16 Diesel Engine Exhaust Flap Limited Warranty Extension
Models / Model Years Affected:
The following models / model years equipped with 2.0L TDI Clean Diesel® engines may be affect by this warrantable condition:
• 2009-2012 MY Jetta Sedan/Wagon/SportWagen with CBEA or CJAA Engine code
• 2010-2012 MY Golf with CJAA Engine code
• 2012 MY Passat with CKRA Engine code
Warranty Policy
Volkswagen has determined that under specific conditions, certain deficiencies affecting the engine exhaust flap on some TDI®
Clean Diesel Engine vehicles could make the engine exhaust flap susceptible to degraded performance. If this happens, the
Malfunction Indicator Lamp (MIL) on the instrument cluster may illuminate due to the presence of specific fault codes caused by a
faulty engine exhaust flap. In some locales, an illuminated Malfunction Indicator Lamp could cause the vehicle to fail a smog check
program, and the vehicle registration application could be denied. Volkswagen has not identified any vehicle drivability concerns
related to this issue.
Volkswagen is informing you of our decision to extend the Emissions Control Systems Warranty for engine exhaust flap
replacement under specific conditions to 10 years or 193,000 km, whichever occurs first, from the vehicle's original in-service date.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the original purchaser or the original
lessee; or if the vehicle was first placed in service as a “demonstrator” or “company” car, on the date such vehicle was first placed
in service.
For further information on repair and diagnosis of this issue, please refer to Technical Bulletin 26-13-03 (No. 2031583). Failure to
comply with the eligibility requirements and/or repair instructions may result in a partial or complete debit of the warranty claim.
Warranty Coverage / Obligation
This warranty extension covers only the diagnosis and replacement of the diesel engine exhaust flap.
Other conditions unrelated to the malfunctioning exhaust flap may require repairs that are needed for proper diagnosis of the
underlying condition. Any repairs related to the following are not covered under this warranty extension:
•
•

Repairs necessary for proper diagnosis of these other conditions.
Repairs required to bring the vehicle’s powertrain system or related software back up to factory specifications.

The following are also not covered under this limited extended warranty:
•
•

Damage due to intentional or unintentional modification(s) to related systems;
Damage from collision or contact with rocks, parking curbs or other items causing outside influence.

This warranty extension will not cover any damage or malfunctions caused by installation of non-EPA certified parts, or parts that
alter the performance of the engine; engine controls; or exhaust system, such as the installation of engine management
components (“chipped” or “tuned” ECMs) not approved by Volkswagen.
To determine if a vehicle is eligible for the Diesel Engine Exhaust Flap Limited Warranty Extension, check the VIN in ElsaWeb >
Vehicle Specific Notes > Vehicle Data. If the warranty extension is applicable to the vehicle, The “Enhanced Coverage” section of
the “Vehicle Data” screen in ElsaWeb will be populated with the warranty extension parameters.
Warranty Extension Claim Coding
Claim Type:

110

Service Number:

2671

For further information on claim coding issue, please refer to Technical Bulletin 26-13-03 (No. 2031583).

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Any malfunctions of other electrical and mechanical components remain covered by the normal terms of the New Vehicle Limited
Warranty. Additionally, should the vehicle be sold, this warranty is fully transferable to subsequent owners.
If you have any inquiries, please contact your Warranty Claims Specialist.

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Warranty Policies and Procedures

1.3.13.17 Secondary Air Pressure Sensor Limited Warranty Extension
Models / Model Years Affected:
The following models / model years equipped with 2.5L engines may be affect by this warrantable condition:
• 2009 MY Jetta, Golf with Engine Code CBUA and CBTA
Warranty Policy
Volkswagen has determined that under specific conditions, certain deficiencies affecting the secondary air pressure on some
vehicles equipped with 2.5L engines could make the secondary air pressure sensor susceptible to degraded performance. If this
happens, the Malfunction Indicator Lamp (MIL) on the instrument cluster may illuminate due to the presence of specific fault codes
caused by a faulty secondary air pressure sensor. In some locales, an illuminated Malfunction Indicator Lamp could cause the
vehicle to fail a smog check program, and the vehicle registration application could be denied. Volkswagen has not identified any
vehicle drivability concerns related to this issue.
Volkswagen is informing you of our decision to extend the Emissions Control Systems Warranty for secondary air pressure sensor
replacement under specific conditions to 10 years or 193,000 km, whichever occurs first, from the vehicle's original in-service date.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the original purchaser or the original
lessee; or if the vehicle was first placed in service as a “demonstrator” or “company” car, on the date such vehicle was first placed
in service.
For further information on repair and diagnosis of this issue, please refer to Technical Bulletin 26-12-04 (No. 2028415). Failure to
comply with the eligibility requirements and/or repair instructions may result in a partial or complete debit of the warranty claim.
Warranty Coverage / Obligation
This warranty extension covers only the diagnosis and replacement of the secondary air pressure sensor.
Other conditions unrelated to the malfunctioning secondary sir pressure sensor may require repairs that are needed for proper
diagnosis of the underlying condition. Any repairs related to the following are not covered under this warranty extension:
•
•

Repairs necessary for proper diagnosis of these other conditions.
Repairs required to bring the vehicle’s powertrain system or related software back up to factory specifications.

The following are also not covered under this limited extended warranty:
•
•

Damage due to intentional or unintentional modification(s) to related systems;
Damage from collision or contact with rocks, parking curbs or other items causing outside influence.

This warranty extension will not cover any damage or malfunctions caused by installation of non-EPA certified parts, or parts that
alter the performance of the engine; engine controls; or exhaust system, such as the installation of engine management
components (“chipped” or “tuned” ECMs) not approved by Volkswagen.
To determine if a vehicle is eligible for the Secondary Air Pressure Sensor Limited Warranty Extension, check the VIN in ElsaWeb
> Vehicle Specific Notes > Vehicle Data. If the warranty extension is applicable to the vehicle, The “Enhanced Coverage” section of
the “Vehicle Data” screen in ElsaWeb will be populated with the warranty extension parameters.
Warranty Extension Claim Coding
Claim Type:
110
Service Number:
2666
For further information on claim coding issue, please refer to Technical Bulletin 26-12-04 (No. 2028415).
Any malfunctions of other electrical and mechanical components remain covered by the normal terms of the New Vehicle Limited
Warranty. Additionally, should the vehicle be sold, this warranty is fully transferable to subsequent owners.
If you have any inquiries, please contact your Warranty Claims Specialist.

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1.3.14 Warranty Extension for Vehicles Placed in Service Prior to Delivery
Some vehicles may be put into service before their retail delivery date. These vehicles may include:





Demonstrators
Service loaners
Dealer daily rentals
VGCA company cars purchased by the dealer

Warranty extensions may be purchased for these vehicles during retail delivery to a customer so as to extend the New Vehicle
Limited Warranty (NVLW). The warranty will be extended by the time and kilometres driven while used prior to the delivery date.
When both the demonstrator extension and Volkswagen Certified pre-owned Limited Warranty apply, the demo extension takes
precedence. This extension only pertains to the NVLW. No other warranties can be extended.
Obsolete Purchase
As of August 1, 2007, the demonstrator extension can no longer be purchased for vehicles that have been put in service prior to
the retail delivery date. Claims submitted for warranty extensions purchased through July 31, 2007 will continue to be honoured
until their normally scheduled expiry date or kilometre, whichever occurs first.
Claim Process
The warranty extension claim is processed in the usual manner. Claim type S10 extends the NVLW by the remaining time and
kilometres of the warranty extension.

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1.3.15 Volkswagen Parts and Accessories Limited Warranty
IMPORTANT!
For extremely important policy information on this and other warranty types, such as:
• The start or end of the warranty period,
• Where to go for warranty service,
• Repairs required while travelling, or emergency repairs,
• Other important, basic warranty terms,
ALWAYS refer to Important Warranty Information for All Warranty Types
Warranty Policy
Volkswagen Group Canada (VGCA), Inc. warrants that every new and factory-remanufactured part and accessory, (excluding
tires and batteries) which is imported or distributed by VGCA and sold as a new or factory-remanufactured part or accessory to a
retail customer or authorized dealer, will be free from defects in material and workmanship under normal use and service for 1
year after the date of installation of the part or accessory or until the vehicle in which the part or accessory is installed has been
driven 20,000 km, whichever occurs first.
Warranty Coverage / Obligation
The following terms of warranty issued by VGCA apply to all new and factory-remanufactured parts and accessories sold by
authorized Volkswagen dealers:
Parts Installation

•

If the defective part or accessory was installed by an authorized Volkswagen dealer and the vehicle is brought during this
period to the workshop of any authorized Volkswagen dealer, the dealer will, without charge, either repair or replace it
with a new or factory-remanufactured part or accessory.

•

If the defective part or accessory was sold "Over-the-Counter" at a Volkswagen Dealership and installed by a third-party
repair facility, the dealer will repair the part or accessory or provide a new or remanufactured part or accessory. However,
the labour required to remove the defective part or accessory and to install the new or remanufactured part or accessory
is NOT reimbursable.

Parts Installation Date

•

If a part is installed during the New Vehicle Limited Warranty (NVLW) period (as a warranted replacement part), the part
is covered for the remainder of the NVLW period, or for 1 year or 20,000 km, whichever is greater.

•

If a part is installed in a vehicle after the New NVLW period has expired, that part is warranted for 12 months or 20,000
km, whichever occurs first. If the replaced part fails during that period, an additional new or remanufactured part will also
be installed and will receive a 12-month or 20,000-km warranty, whichever occurs first.

Accessories and Others

•

If an accessory (e.g., block heater, CD changer, cruise control) is installed prior to New Vehicle delivery, it is covered for
the entire New Vehicle Limited Warranty (NVLW) period (4 years or 80 000 km, whichever occurs first). If an accessory is
installed after New Vehicle delivery, it is covered for 12 months or 20,000 km, whichever occurs first.

•

Electrical parts and electronic components are subject to inspection by VGCA and, if found to be damaged due to
improper installation or handling by an unauthorized repair facility, cannot be accepted for warranty reimbursement. For
details about coverage for batteries, see your Volkswagen Parts or Service Professional or refer to Section 4, “Battery.”

Transference
The Volkswagen Parts and Accessories Limited Warranty is transferable to subsequent owners free of charge.
Damage and malfunctions NOT covered by warranty
VGCA is not responsible for damage or malfunctions resulting from:
•
•

Misuse, negligence, alteration, modification, environmental damage, accident or fire;
Improper repair of the vehicle or damage due to improper installation or diagnosis;

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Warranty Policies and Procedures

•
•

Use of the part or accessory in a vehicle used for a competitive purpose; or
Failure to follow recommended maintenance intervals and requirements.

Wear and tear and maintenance and service items NOT covered by warranty
This warranty does not cover wear and tear items such as clutch linings, brake pads, brake linings, windshield wiper blades,
fuses, radio tape head cassette cleaning, worn seat covers and other trim and appearance items that wear as a result of normal
use, lack of normal care, or deterioration.
Maintenance and service items are at the expense of the owner except where specifically required as part of a repair for a
different condition covered under warranty.
No Other Warranties Made
This warranty is in lieu of all other express warranties of VGCA, the Manufacturer, and the selling dealer for new or factoryremanufactured parts and accessories. Any implied warranty, including any implied warranty of merchantability or warranty of
fitness for a particular purpose, is limited to the duration of this written warranty.
Neither VGCA nor the Manufacturer assumes, or authorizes any person to assume on its behalf, any other obligation or liability.
Some provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to the
owner.
Consequential Damage Excluded
VGCA is not responsible for incidental or consequential damage, including lost profits or earnings, or out-of-pocket expenses for
substitute transportation or lodging. Some provinces do not allow the exclusion or limitation of incidental or consequential
damages, so this limitation or exclusion may not apply to the owner.
Other Legal Rights
This warranty also gives the owner specific legal rights, and they may also have other rights, which vary from province to
province.
Warranty information may be obtained by phoning 1-800-822-8987, or by writing to:
Volkswagen Group Canada Inc.
Customer Relations
777 Bayly Street West
Ajax, ON, L1S 7G7

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1.3.16 Volkswagen Limited Lifetime Warranty
IMPORTANT!
For extremely important policy information on this and other warranty types, such as:
• The start or end of the warranty period,
• Where to go for warranty service,
• Repairs required while travelling, or emergency repairs,
• Other important, basic warranty terms,
ALWAYS refer to Important Warranty Information for All Warranty Types
Duration
Years
Kilometres

Purchase Date

Part Covered

1989~

Mufflers

1996~

Shock Absorbers
Struts
Strut Inserts

Unlimited

Unlimited

Warranty Period
If the vehicle’s current owner is the original purchaser of a malfunctioning muffler, shock absorber, strut, or strut insert, then the
Volkswagen Limited Lifetime Warranty covers that part at any time provided the vehicle is eligible per policy.
If the vehicle’s current owner is NOT the original purchaser a malfunctioning muffler, shock absorber, strut, or strut insert, then
only the Volkswagen Parts and Accessories Limited Warranty will cover that part for 1 year or 20,000 km, whichever occurs first,
from the original purchase date of the part.
Warranty Policy
The following terms of warranty apply to Volkswagen replacement mufflers, shock absorbers, struts and strut inserts sold by
Volkswagen Group Canada Inc. (VGCA):
Mufflers
VGCA warrants against the malfunction of any Volkswagen replacement mufflers (hereafter referred to as "Replacement Parts")
which were acquired by a retail customer and installed in a Volkswagen vehicle on or after January 1, 1989, for as long as the
original purchaser of these replacement parts continues to own or lease the vehicle on which they were originally installed. The
covered part must have been purchased by a retail customer and installed by an authorized Volkswagen Dealer.
Shock Absorbers, Struts, and Strut Inserts
VGCA warrants against the malfunction of any Volkswagen replacement shock absorbers, struts or strut inserts (hereafter
referred as "Replacement Parts") which were acquired by a retail customer and installed by an authorized Volkswagen dealer in a
Volkswagen vehicle on or after January 1, 1996, for as long as the purchaser continues to own or lease the vehicle.
Warranty Coverage / Obligation
In the event that any of the parts listed above experience a malfunction, VGCA will provide a new Replacement Part free of
charge. However, the cost of removal of the malfunctioning part from the vehicle and the installation of a new Replacement Part
into the vehicle are NOT covered by this warranty.
Labour may only be reimbursable under the Volkswagen Parts and Accessories Limited Warranty within 1 year or 20,000 km,
whichever occurs first, from date of purchase of the Replacement Part (only if installed by an authorized Volkswagen dealership).
VGCA is not responsible for labour reimbursement beyond 1 year or 20,000 km, whichever occurs first.
The new replacement mufflers, shock absorbers, struts and strut inserts will continue to be covered by the Volkswagen Limited
Lifetime Warranty.

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Transference
The Volkswagen Limited Lifetime Warranty is NOT transferable to subsequent owners.
Owner's Obligations
In order to claim under this warranty, the original purchaser of the replacement part must provide the following:
• the vehicle equipped with the malfunctioning part to any authorized Volkswagen dealer in Canada for repair,
• the Volkswagen "Limited Lifetime Warranty" certificate delivered to the purchaser on the date of the original sale of the
Replacement Part and,
• proof of current vehicle registration to any authorized Volkswagen dealer in Canada or to the service facility which
installed the warranted component. In order to be acceptable, such proof of vehicle registration must, at a minimum,
show the purchaser's name and the Vehicle Identification Number (VIN) of the vehicle in which the Replacement Part was
originally installed.
Warranty Claims
To process a warranty claim under the Volkswagen Limited Lifetime Warranty, utilize Parts on Command (NOT SAGA). For
questions regarding claim submission, refer to your Volkswagen Parts Managers' Handbook, Claim Section for details.
Exclusions from the Lifetime Warranty
Catalyst, exhaust pipes (unless part of muffler assembly) clamps, gaskets, hangers, and any other mounting hardware associated
with the replacement of the mufflers, shock Absorbers, struts and strut inserts are not covered by this warranty.
Damage or Malfunctions Unrelated to a Malfunction of the Replacement Part
Damage to or malfunctions of the Replacement Part caused by misuse, negligence, alteration, accident, fire, the improper repair
of the vehicle, environmental damage, or the use of the vehicle in competitive events are not covered by this warranty.
Consequential and Incidental Damage
This warranty does not cover any consequential or incidental damage, including loss of value of the vehicle, lost profits or
earnings or out-of-pocket expenses for substitute transportation or lodging.
Some provinces do not allow the exclusion or limitation of incidental or consequential damage, so this limitation or exclusion may
not apply to the owner.
No Other Warranties Made
This warranty is the only express warranty made by VGCA, the Manufacturer, and the selling dealer in connection with the sale or
installation of a Replacement Part covered by this warranty. Any implied warranty, including any implied warranty of
merchantability or warranty of fitness for a particular purpose, is limited to the duration of this written warranty.
Neither VGCA nor the Manufacturer assumes, or authorizes any person to assume on its behalf, any other obligation or liability.
Specific Legal Rights
This warranty also gives the owner specific legal rights, and they may also have other rights, which vary from province to
province.
Warranty information may be obtained by phoning 1-800-822-8987, or by writing to:
Volkswagen Group Canada Inc.
Customer Relations
777 Bayly Street West
Ajax, ON, L1S 7G7

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1.3.17 Hybrid System Limited Warranty
IMPORTANT!
For extremely important policy information on this and other warranty types, such as:
•
•
•
•

The start or end of the warranty period,
Where to go for warranty service,
Repairs required while travelling, or emergency repairs,
Other important, basic warranty terms,

ALWAYS refer to Important Warranty Information for All Warranty Types
Warranty Coverage
The Hybrid System Limited Warranty covers defect(s) in material(s) or workmanship only as defined in this manual for the
following list of components:
•
•
•
•
•
•
•
•
•
•

•

High-voltage battery (including protective box)
Battery energy control module
Battery cooling system (including battery fans, housing, and air induction vents)
Hybrid electric motor
Hybrid electric motor clutch
Hybrid electric motor clutch actuator
Power electronics (inverter and converter)
High-voltage cables (including connection boxes, safety plugs and pilot line cable system)
Electronic control module (ECM)
Power steering system (including pump and control module)
Electric transmission oil pump (including control module)

Note: This warranty does NOT cover conditions / issues related to normal wear and tear.
Warranty Period
The above coverage applies during a period of 8 years or 160,000 km, whichever occurs first, from the original in-service date.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the original purchaser or the original
lessee; or if the vehicle was first placed in service as a “demonstrator” or “company” car, on the date such vehicle was first placed
in service.
Any implied warranty, including any warranty of merchantability or warranty of fitness for a particular purpose, will continue in force
only during the warranty period of the limited warranties. Neither Volkswagen nor the manufacturer assumes, or authorizes any
person to assume, any other obligation or liability on its behalf. Some provinces do not permit a limitation on how long an implied
warranty lasts or the exclusion or limitation of incidental or consequential damages. The warranties give owners specific legal
rights, and they may also have other rights that vary from province to province.
Warranty Obligation
The Hybrid System Limited Warranty covers the repair or replacement of part(s) which have defect(s) in material(s) and / or
workmanship for specified Hybrid System components listed above.
Warranty Exclusions
This warranty coverage excludes vehicles used for commercial purposes including but not limited to taxis, couriers, driving
schools, and delivery services.
Transference
This Hybrid System Limited Warranty is automatically transferred without cost if the ownership of the vehicle changes within
the warranty period.

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2 Warranty by Components
2.1 ABS Control Unit
NVLW: Policy applies to Passat MY 1998-2005
The electronic component of the ABS control unit is available as a separate unit. When an ABS electronic malfunction is
diagnosed, only the electronic component of the ABS control module may be replaced.
•

Note: Hydraulic malfunction requires replacement of the complete ABS control module/hydraulic unit.

Claim coding process
Claim Type
Service
Number
Labour
Operation
45010100
47010750
45301950
45455555

1 - 10
4545

Check ABS
Bleed brake system
Remove and install ABS hydraulic unit
Replace ABS control unit
8E0 998 375_* (ABS version 5.3), or 4B0 998
Part Number
375_* (ABS version 5.7)
*See ETKA section 927-00 for applicable part number suffix

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TU: See ElsaWeb
TU: See ElsaWeb
TU: See ElsaWeb
TU: See ElsaWeb