$2.98

$3.73

ZVW352082Q DSP

1 Litre

$3.22

$4.03

ZVW352084 DSP

208.2 Litre
(Drum)

$2.61

$3.26

ZVW352530 DSP

Bulk

$2.98

$3.73

ZVW352540S DSP

1 Quart

$6.56

$8.20

ZVW352540SDDSP

208.2 Litre
(Drum)

$5.92

$7.40

ZVW352540SBDSP

Bulk

$5.63

$7.04

Weight1
avg.
Dealer
Net Price

SAGA Oil
Reimbursement
Per 0.1
Litre2

Per Litre

$0.47

$4.70

G 052108S0

$3.20

$0.40

$4.00

G 052167S0

$6.09

$0.76

$7.60

1 – Weighted average for Mineral & Synthetic Oil is determined based on their respective national dealer purchase volume percentage.
2 – Parts pricing in SAGA for Gasoline engine oil reimbursement is based on one tenth (1/10) of a litre

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SAGA Castrol Oil Reimbursement Table
Oil Pricing per
Litre

TDI (Diesel) Engines

Applicable
Vehicles

Oil Type

Castrol Dropship Materiel

Purchase
Volume

Dealer
Net

VW Castrol Oil Reimbursement

Retail
Price
(MSRP)

SAGA
Material Part
Number

Retail
Price per
Litre

SAGA Oil
Reimbursement
Per Litre

2006 MY &
newer TDI

Synthetic
SLX
504/507

G 0521951L

1 Litre

$7.67

$9.59

G 0521951L

$9.59

$9.59

2006 MY &
older TDI

Synthetic
505 01

G 052167M2

1 Litre

$7.53

$9.41

G 052167M2

$9.41

$9.41

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2.16.2 Oil Leaks
Policy
In the case of oil leaks from the upper engine area, oil leak diagnosis categorization for the replacement of camshaft
adjusters/camshaft adjuster gasket/cylinder head cover gasket is necessary. Please refer to Section 2.16.3, “Camshaft Adjuster /
Camshaft Adjuster Gaskets / Cylinder Head Cover Gasket Policy Overview” for further clarification.
The New Vehicle Limited Warranty (NVLW), Powertrain Limited Warranty and Certified Pre-Owned (CPO) Limited Warranty,
cover camshaft adjuster gaskets and cylinder head cover gaskets for defect(s) in material(s) or workmanship. The Emission
Warranties do not cover camshaft gaskets.
Affected Models
This policy applies to all Volkswagen model/model year vehicles with 5-valve technology (5V) covered under one of the
warranties mentioned above.
5 Valve technology (5V) models:
•
•
•

1.8T with engine code: APH, AWV, AWP, BKF, BNU, AWD, AWW, AEB, AUG, ATW, AWM
2.8L (V6) with engine code: AHA, ATQ
4.2L (V8) with engine code: AXQ, BHX, BGH, BGJ

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2.16.3 Camshaft Adjusters / Camshaft Adjuster Gasket / Cylinder Head Cover Gasket Policy
Overview
Categorization of oil leaks
Category

Description
The component (such as the oil pan or valve
cover) and immediately adjacent components it
is mounted to…
… may be wet with fluid residue, however, there
Category 1 is no droplet formation and no other components
are affected.
… is wet with fluid residue, and there is droplet
Category 2 formation or slight seepage, however, those
droplets are not dropping off.
… is wet (sweating) with fluid residue, there is
Category 3 droplet formation and those droplets are
dropping off.

Reimbursement
With Customer Concern

Without Customer Concern
(add-on repairs)

Cleaning (Max 10 TU
per bank)

No reimbursement

Cleaning (Max 10 TU
per bank)

No reimbursement

Follow diagnostic and repair procedure outlined in
Technical Bulletin 15-05-01 (No. 2010667), “Oil
Leaks From Upper Engine Areas, Diagnosis
Guidelines.” Road tests reimbursable at a maximum
of 10 TU per road test.

Cleaning may be reimbursed for a category 1 and 2 leak with a customer concern, at a maximum of 10 TU per bank. For a
category 3 leak, cleaning is included in the associated labour operation as stated in ElsaWeb. Road tests are reimbursable as a
separate item.
Diagnosis and Repair Procedures
All Categories
All warranty repairs must be performed as described in the latest edition of the Volkswagen repair manual and / or Technical
Bulletin in effect at time of repair. Camshaft adjuster and / or gasket repairs that are not performed to the full extent of the factory
repair procedures and repeat / shop comeback repairs may not be reimbursed.
Note: Repairs not performed to the full extent may result in damage to the cylinder head.
Category 3 Oil Leak Procedure
As outlined in the Technical Bulletin 15-05-01 (No. 2010667), the first repair procedure that must be performed when a category 3
oil leak is diagnosed is the replacement of the cylinder head cover gasket (Service Number 1580), followed with an after repair
road test. The technician will proceed with the replacement of the camshaft adjuster and/or gasket (1584) only if a category 3 oil
leak is still present after the road test. Each repair procedure is required to be claimed on a separate line.
Inspection and Self-Authorization of Repair
Add-on Repair Authorization
Prior to repair work, all repair procedures without a customer concern must be inspected and self-authorized by the Service
Manager.
Camshaft Adjuster / Camshaft Adjuster Gasket Authorization
Regardless of whether the repair is substantiated by a customer concern, all camshaft adjuster and/or camshaft adjuster gasket
replacements must be inspected and self-authorized by the Service Manager with a complete, legible signature and a time punch
to verify the authorization date/time. The authorization must be placed next to the technician notes (3C's) describing the diagnosis
and repair steps on the repair order hard copy.
Documentation
Volkswagen Warranty must be able to establish why the replacement of the camshaft adjuster/camshaft adjuster gasket/cylinder
head cover gasket was necessary. The technician notes on the repair order must contain detailed documentation of all diagnosis

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and repair procedures together with the condition of the part including, but not limited to:
•
•
•

The oil leak category
All steps performed to locate the origin of the leak
The leaking part

The following documentation must be attached to the repair order and submitted with the part if requested by the WPRC.
•
•
•

Copy of front and back of the repair order with detailed technician notes and service manager's complete signature.
Copy of technician's punch times.
Volkswagen may request a copy of Daily Time and Payroll Records (flag sheet) covering the time and dates of the
warranty repair containing any other R.O. for warranty, internal and customer pay repair.

Service Number
Labour Operations

1580
1584
01210004
15809999

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Warranty Claim Coding
If the oil leak is traced to the cylinder head cover gasket
If the oil leak is traced to the camshaft adjuster gasket
Road tests (maximum allowed 10 TU per road test) Road test labour operation
01210002 is not reimbursable
Cleaning procedure for category 1 & 2 (maximum allowed 10 TU per bank)

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2.17 Oxygen Sensor
When the oxygen sensor is covered by an emissions warranty, it will be covered for the entire applicable emission warranty
period for the model and model year. To keep the warranty in effect, the oxygen sensor must be replaced at the customer’s
expense at the replacement interval specified for the particular model. Check the maintenance schedule for the oxygen sensor
replacement interval.
There are two oxygen sensors on all vehicles equipped with the OBD II system: the post oxygen sensor (after the converter), and
the pre-oxygen sensor (before the converter).
Post Oxygen Sensor: PI 2473
Pre-Oxygen Sensor: PI 2469

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2.18 Repeat Repairs/Shop Comebacks
Warranty claims will be charged-back if repeat repairs/shop comebacks are due to technicians performing improper repairs.

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2.19 Road Test Labour Operations
The following claim processing guidelines apply for road test labour operations.
Labour Operation 01210000 – Road Test – TU: See ElsaWeb
May be utilized to verify customer complaint and no repairs required. Cannot be used in conjunction with 01210002 or 01201951.
Labour Operation 01210002 – Road Test – TU: See ElsaWeb
May be utilized when customer complaint has been verified and vehicle components will be replaced or repaired. Cannot be used
in conjunction with 01210000.
Labour Operation 01210004 – Road Test – TU: See ElsaWeb
May be utilized to verify that vehicle has been repaired correctly and customer complaint has been satisfied. Cannot be used in
conjunction with 01210000.
Important:
•
•
•
•

Detailed technician notes explaining the technical rationale for the road test must be made on the repair order when
claiming a road test.
All supporting documentation must be attached to the repair order hard copy.
Any road test labour operation may only be claimed once per repair order, not once for each line, and 01210000 cannot
be claimed in conjunction with 01210002 and/or 01210004.
Diagnosis time, if necessary, may be claimed with 01210002 and/or 01210004.

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2.20 Safety Belts
Coverage NVLW: Safety belts are covered for defects in material or workmanship by the NVLW.
Exclusions include but are not limited to:
•
•

Damage or failure due to misuse, alteration, accident or collision damage
Colour fading, spotting or other cosmetic items when the safety belt is otherwise functioning properly

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2.21 Seat Covers
MY 2006 and prior
•
•

Seat covers are covered for wear for 1 year/20,000 km, whichever occurs first.
Seat covers are covered for defects in material or workmanship for the entire NVLW period.

MY 2007 ~
•
•
•

Seat covers are NOT covered for wear and tear, normal wear, or abuse.
Seat covers are NOT covered for deterioration or fading due to climatic conditions.
Seat covers are covered during the entire NVLW period for manufacturing defects only.

IMPORTANT!
a. A repairable defect (e.g. incomplete or missing stitching) must be repaired whenever satisfactory results can be obtained.
Claims for seat covers that are replaced when a repair would have been satisfactory are subject to debit.
b. Defective seat covers for an airbag-equipped seat that enclose an airbag must always be replaced and not repaired.
c. The decision on whether to replace a seat cover is the responsibility of the Service Managers.

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2.22 Sunroof
Original equipment only – covered under the NVLW for defects in material or workmanship. Use Claim type 1-10.

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2.23 Tires
Tires are not covered under the NVLW. Tires are warranted by their respective tire manufacturer. Volkswagen dealers should
assist the customer in any way possible to obtain warranty service from the tire manufacturer. Volkswagen dealers are
responsible for obtaining the manufacturer's tire warranty statement, which is to be given to the customer. Regulations require
that a tire warranty pamphlet be placed in every new vehicle prior to sale. To assist the owner in replacing any missing warranty
pamphlets, please contact the following tire manufacturers.
Tire Manufacturers
Continental General
Everywhere in Canada (Except Quebec)
1-800-461-1776
Quebec
1-800-361-2844
Dunlop Tire Corp.
450 Kipling Avenue
Toronto, ON M8Z 5E1

1-800-387-3288

Goodyear Tire & Rubber Co.
450 Kipling Avenue
Toronto, ON M8Z 5E1

1-800-387-3288

MICHELIN NORTH AMERICA
(CANADA) INC. Inspection Centre
4355 Hickmore Street
Saint-Laurent, Quebec, H4T 1S5
Uniroyal Goodrich Tire Co.
4355 Hickmore Street
Saint-Laurent, Quebec, H4T 1S5

1-888-871-4444

1-888-871-7777

Bridgestone/Firestone Inc. Canada Inc.
5770 Hurontario St., Suite 400
1-800-267-1318
Mississauga, ON L5R 3G5
Yokohama Tire (Canada) Inc.
#500-9325 200th St.
Langley, BC V1M 3A7

1-800-810-9656
[email protected]

Pirelli Tire Inc.
1111, boul. Dr. Frederik-Philips
suite 506 St-Laurent, Quebec H4M 2X6
Quebec / Maritimes 1-800-363-0583
Ontario 1-800-828-2585
Western Canada 1-800-663-0148

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2.24 Tire Pressure Maintenance
As declared in Section 1.3.2, “New Vehicle Limited Warranty (NVLW), Exclusions,” it is the customer’s responsibility to maintain
proper tire pressure on their Volkswagen vehicle during its operation. Customers should refer to their Owner’s Manual and tire
information sticker(s) on the car for the proper pressures and procedures.
Some Volkswagen vehicles are equipped with a Tire Pressure Monitoring System (TPMS). The TPMS is designed to remind the
driver to adjust the tire pressure when one or more of the tires are significantly under-inflated. Please note that the TPMS is NOT
a substitute for proper tire maintenance, and it is the driver's responsibility to maintain correct tire pressure, even if under-inflation
has not reached the level to trigger illumination of the TPMS low tire pressure light.
IMPORTANT!
Ambient air temperature has an important effect on tire pressure. Tire pressure changes approximately 1.5 psi for every 18° F
change in ambient temperature. For example, suppose the tire pressures were checked on a car in a heated garage or on an
exceptionally warm fall day, with an ambient temperature of 80° F and found to be 35 psi. If that same car were to be checked
some time later on a very cold day at an ambient temperature of 8° F, the tire pressures would be only 29 psi, just from the drop
in ambient temperature (assuming there are no other loss points like a hole in the tire, a leaking valve or a rim leak).

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2.25 Tow-In
Vehicles towed to a dealer for repairs require prompt attention concerning both technical repairs and customer satisfaction.
Additional information such as Guided Fault Finding (GFF) logs, test sheets and pictures may be requested by the Technical
Team. Warranty parts may be requested for submission on a case-by-case basis. If a warranty return part is requested, a signed
Warranty Parts Release Form will be faxed to the dealer.
Refer to Section 6.6.1, “Tow-Ins, Claim Coding Procedure” for the correct procedure on entering the claim for a towed vehicle in
SAGA.
Warranty Parts Return Process
•
•
•
•

Warranty parts will be requested for submission on a case-by-case basis.
The Warranty Parts Release Form will be labeled “Tow-in.”
This form must be shipped together with the part(s) to the Warranty Parts Return Centre (WPRC).
If the warranty return part(s) are not received by the WPRC, the claim may be subject to debit.

Refer to Section 12.4, “Roadside Assistance,” for further clarification regarding vehicle eligibility, coverage duration, and any other
additional information related to towing.

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2.26 Transmission Repair or Replacement
Technical Helpline case number requirements
A VGCA Technical Helpline case number with an authorization is required prior to replacing any of the following, even in a case of
consequential failure, and regardless of claim type or warranty coverage:
•
•
•
•
•