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Warranty Policies and Procedures

basic categories to consider:
(1) At the time the vehicle is brought in, no oil and filter changes were required under the oil maintenance schedule since June
10, 2011.
(2) At the time the vehicle is brought in, one (1) oil and filter change was required under the oil maintenance schedule since
June 10, 2011.
(3) At the time the vehicle is brought in, two (2) or more oil and filter changes were required under the oil maintenance
schedule since June 10, 2011.
CATEGORY 1 – WHAT PROOF DOES THE DEALER NEED FOR COVERAGE WHEN, AT THE TIME THE VEHICLE IS
BROUGHT IN, NO OIL AND FILTER CHANGES HAD BEEN REQUIRED UNDER THE OIL MAINTENANCE SCHEDULE SINCE
JUNE 10, 2011?
The customer will be entitled to coverage for 100% parts and labor if he/she presents proof that the last two (2) required oil and
filter changes were performed using an oil permitted by the maintenance schedule. If the customer cannot present proof of the last
two (2) required oil and filter changes, he/she will be entitled to limited coverage for 50% parts and labor.
CATEGORY 2 – WHAT PROOF DOES THE DEALER NEED FOR COVERAGE WHEN, AT THE TIME THE VEHICLE IS
BROUGHT IN, ONE (1) OIL AND FILTER CHANGE WAS REQUIRED UNDER THE OIL MAINTENANCE SCHEDULE SINCE
JUNE 10, 2011?
For 100% Coverage – Parts and Labor: The customer will be entitled to coverage for 100% parts and labor if he/she presents proof
of two things: (1) that the oil and filter change required after June 10, 2011 was performed using VW specification 502 00 oil or a
synthetic oil certified as complying with VW specification 502 00, and (2) that the last oil and filter change required before June 10,
2011 was performed using an oil originally specified by the Owner’s Manual. Proof of both is necessary for 100% parts and labor
coverage.
50% Coverage – Parts and Labor: If the customer only presents proof of # 1 - the oil and filter change required after June 10, 2011
using VW specification 502 00 oil – then he/she will be entitled to limited coverage for 50% parts and labor.
No Coverage – If the customer does not present proof of # 1 – that the oil and filter change required after June 10, 2011 was
performed using VW specification 502 00 oil or a synthetic oil certified as complying with VW specification 502 00 – there is no
coverage under the Enhanced Oil Sludge Warranty. This is because the customer must show proof that every oil and filter change
required by the oil maintenance schedule after June 10, 2011 was performed using VW specification 502 00 oil or a synthetic oil
certified as complying with VW 502 00.
CATEGORY 3 – WHAT PROOF DOES THE DEALER NEED FOR COVERAGE WHEN, AT THE TIME THE VEHICLE IS
BROUGHT IN, TWO (2) OR MORE OIL AND FILTER CHANGES WERE REQUIRED UNDER THE OIL MAINTENANCE
SCHEDULE SINCE JUNE 10, 2011?
The customer will be entitled to coverage for 100% parts and labor if he / she presents proof that all of the oil and filter changes
required after June 10, 2011 were performed using VW specification 502 00 oil or a synthetic oil certified as complying with VW
specification 502 00. If the customer does not present such proof, there is no coverage under the Enhanced Oil Sludge Warranty.
For example, if eight (8) oil and filter changes were required under the vehicle’s oil maintenance schedule after June 10, 2011, and
the customer has proof that 7 of the required 8 were performed using VW specification 502 00 oil or a synthetic oil certified as
complying with VW specification 502 00, the customer is not eligible for coverage under the Enhanced Oil Sludge Warranty. Proof
of all required oil and filter changes after June 10, 2011, using the proper oil stated above, is needed for the customer to have
coverage.
Criteria for Proof
The dealer must acquire proof that all required oil and filter changes after June 10, 2011: (a) were performed, and (b) were
performed using VW specification 502 00 oil or a synthetic oil certified as complying with VW specification 502 00 oil. The following
outlines the acceptable types of proof of oil and filter changes:
•

If the oil and filter change was performed at an oil change facility:
o Cancelled cheque(s), credit/debit card receipt(s), or oil maintenance receipt(s) from the oil change facility, and
o Written confirmation or verification from the oil change facility which shows that the oil and filter change(s) were
actually performed using the required oil.

•

If the oil and filter change was performed by the customer:
o Receipt(s), cancelled cheque(s), credit/debit card receipt(s) for the purchase of the required oil, and
o Affidavit, signed by the customer and notarized, stating the date(s) and mileage(s) when each of the oil and filter
change(s) were performed, and attesting that VW specification 502 00 oil was used after June 10, 2011, and oil
specified in the Owner’s Manual was used prior to June 10, 2011
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One-Time-Only Oil and Filter Change Discount
1. The oil and filter change discount only applies to 2001-2004 MY Volkswagen Passat vehicles equipped with 1.8T engines.
2. The oil change must be performed using VW specification 502 00 oil or a synthetic oil certified as complying with VW
specification 502 00 in order for the customer to qualify for the discount. Other types of oil do not qualify.
3. This $25.00 credit is available one-time only per each eligible vehicle.
4. The one time oil change discount expires on April 30, 2012. Customers are only eligible for the discount until that date.
Claim Processing
Enhanced Oil Sludge Limited Warranty Extension Claim Coding
Claim Type:
110
Service Number:
S617
Damage Code:
0010
Refer to Technical Bulletin 17-10-02 (No. 2013233) for applicable repair procedure
One-Time-Only Oil and Filter Change Claim Coding
Claim Type:
710
Service Number:
1720
Damage Code:
0099
Criteria ID
VW
Outside Labour Operation
A000 00 00
Outside Labour Amount
$25
Even though the $25 oil change discount is claimed like a campaign, this is not a
campaign and will not have a code visible in the Campaign / Action Information
screen. This discount is a one-time offering only. To ensure that this discount has not
been previously applied to the vehicle, check for a claim in the Service History section
of ElsaWeb. Duplicate discount claims will not be processed.
Additional Information
Other conditions unrelated to oil sludge may require repairs that are needed for proper diagnosis of the underlying condition. Any
repairs related to the following are not covered under this warranty extension:
•
•

Repairs necessary for proper diagnosis of these other conditions.
Repairs required to bring the vehicle’s engine system or related software back up to factory specifications.

The following are also not covered under this limited extended warranty:
•
•

Damage due to intentional or unintentional modification(s) to related systems;
Damage from collision or contact with rocks, parking curbs or other items causing outside influence.

This warranty extension will not cover any damage or malfunctions caused by installation of non-EPA certified parts, or parts that
alter the performance of the engine; engine controls; or exhaust system, such as the installation of engine management
components (“chipped” or “tuned” ECMs) not approved by Volkswagen.
Any malfunctions of non-transmission electrical and mechanical components remain covered by the normal terms of the New
Vehicle Limited Warranty. Additionally, should the vehicle be sold, this warranty is fully transferable to subsequent owners.
If you have any inquiries, please contact your Warranty Claims Specialist.

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1.3.13.10 Camshaft Follower Limited Warranty Extension
Affected Models / Model Years:
The following models / model years equipped with a 2.0L TFSI engine can be affected by this warrantable condition:
• 2006-2007 MY Eos, GTI, Jetta Sedan/Wagon, Passat Sedan/Wagon with BPY Engine code
Warranty Policy
Volkswagen Group Canada (VGCA), Inc. has determined that under specific conditions, certain production deficiencies affecting
the intake camshaft and camshaft follower of the vehicle’s engine could make them susceptible to premature wear and degraded
performance. If this happens, the premature wearing of these components could, in rare cases, lead to wear in the base of the high
pressure fuel pump camshaft follower. This issue does not cause vehicle stalling.
Additionally, the Malfunction Indicator Lamp (MIL) on the instrument cluster may illuminate due to the presence of specific fault
codes caused by this condition. In some instances, an illuminated MIL could cause the vehicle to fail a smog check program, and
the vehicle registration application could be denied.
Because of this, VGCA has made the decision to extend the warranty that covers the intake camshaft, camshaft follower and other
related components to 10 years or 192,000 km, whichever occurs first, from the vehicle’s original in-service date. The vehicle’s
original in-service date is defined as the date the vehicle was delivered to either the original purchaser or the original lessee; or if
the vehicle was first placed in service as a “demonstrator” or “company” car, on the date such vehicle was first placed in service.
For proper diagnosis and repair instructions, please refer to Technical Bulletin 15-12-02 (No. 2015153), “MIL ON, DTC P0087,
P1093 or P2293 Stored in ECM Fault Memory.” Failure to comply with the eligibility requirements and / or repair instructions may
result in a partial or complete debit of the warranty claim.
Warranty Coverage / Obligation
This warranty extension covers the following items only if repairs were needed as a direct result of camshaft and / or
camshaft follower wear: diagnosis and repair of the intake camshaft and camshaft follower, high-pressure fuel pump, and
one oil change.
Other conditions unrelated to this issue may require repairs that are needed for proper diagnosis of the underlying condition. Any
repairs related to the following are not covered under this warranty extension:
•
•

Repairs necessary for proper diagnosis of these other conditions.
Repairs required to bring the vehicle or its software back up to factory specifications.

The following are also not covered under this limited extended warranty:
•
•

Damage due to intentional or unintentional modification(s) to related systems;
Damage from collision or contact with rocks, parking curbs or other items causing outside influence.

This warranty extension will not cover any damage or malfunctions caused by installation of non-EPA certified parts, or parts that
alter the performance of the engine; engine controls; or exhaust system, such as the installation of engine management
components (“chipped” or “tuned” ECMs) not approved by Volkswagen.
Additionally, for viable coverage, the engine of the vehicle must have been maintained in accordance with the
maintenance requirements found in the owner’s manual. For verification purposes, the customer must retain and present
proof of each regularly scheduled maintenance repair in order to receive reimbursement.
To determine if a vehicle is eligible for the Camshaft Follower Limited Warranty Extension, check the VIN in ElsaWeb > Vehicle
Specific Notes > Vehicle Data. If the warranty extension is applicable to the vehicle, The “Enhanced Coverage” section of the
“Vehicle Data” screen in ElsaWeb will be populated with the warranty extension parameters as shown:

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Warranty Extension Claim Coding
Claim Type:

1PT

Service Number:

1505

Damage Code:

0018

Any malfunctions of other components remain covered by the normal terms of the New Vehicle Limited Warranty (NVLW).
Additionally, should ever the vehicle be sold, this warranty is fully transferable to subsequent owners.
If you have any inquiries, please contact your Warranty Claims Specialist.

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1.3.13.11 Fuel Pressure Sensor Limited Warranty Extension
Affected Models / Model Years:
The following models / model years equipped with a 2.0L TFSI engine can be affected by this warrantable condition:
• 2007-2008 MY Eos, Passat Sedan/Wagon, Jetta, GTI with BPY Engine code
Warranty Policy
Volkswagen Group Canada (VGCA), Inc. has determined that under specific conditions, the fuel pressure sensor can be
susceptible to degraded performance. If this happens, the Malfunction Indicator Lamp (MIL) on the instrument cluster may
illuminate due to the presence the following specific DTC fault codes: P310B, P129F, P008B, P129E, P008A, P2540, and P0087.
VGCA has made the decision to extend the warranty that covers the fuel pressure sensor to 10 years or 192,000 km, whichever
occurs first, from the vehicle’s original in-service date. The vehicle’s original in-service date is defined as the date the vehicle was
delivered to either the original purchaser or the original lessee; or if the vehicle was first placed in service as a “demonstrator” or
“company” car, on the date such vehicle was first placed in service.
For proper diagnosis and repair instructions, please refer to Technical Bulletin 01-12-20 (No. 2027458), “MIL ON DTCs P310B,
P129F, P008B, P129E, P008A, P2540 or P0087 Stored in ECM Fault Memory.” Failure to comply with the contained eligibility
requirements and / or repair instructions may result in a partial or complete debit of the warranty claim.
Warranty Coverage / Obligation
This warranty extension covers only the diagnosis and replacement of the fuel pressure sensor.
Other conditions unrelated to this issue may require repairs that are needed for proper diagnosis of the underlying condition. Any
repairs related to the following are not covered under this warranty extension:
•

•

Repairs necessary for proper diagnosis of these other conditions. However, 20 time units may be claimed if a
customer visits the dealership with a MIL illuminated but DTC codes P310B, P129F, P008B, P129E, P008A, P2540
and P0087 are NOT present. This is an initiative to increase customer satisfaction and to minimize any
inconvenience for our customers and not to promote or warrant unnecessary GFF diagnostics.
Repairs required to bring the vehicle or its software back up to factory specifications.

The following are also not covered under this limited extended warranty:
•
•

Damage due to intentional or unintentional modification(s) to related systems;
Damage from collision or contact with rocks, parking curbs or other items causing outside influence.

This warranty extension will not cover any damage or malfunctions caused by installation of non-EPA certified parts, or parts that
alter the performance of the engine; engine controls; or exhaust system, such as the installation of engine management
components (“chipped” or “tuned” ECMs) not approved by Volkswagen.
To determine if a vehicle is eligible for the Fuel Pressure Sensor Limited Warranty Extension, check the VIN in ElsaWeb > Vehicle
Specific Notes > Vehicle Data. If the warranty extension is applicable to the vehicle, The “Enhanced Coverage” section of the
“Vehicle Data” screen in ElsaWeb will be populated with the warranty extension parameters.
Warranty Extension Claim Coding
Claim Type:

110

Service Number:

2409

Damage Code:

0010

Vendor Code:

WWO or 3ME

For further claim coding information, please refer to Technical Bulletin 01-12-20 (No. 2027458).

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Any malfunctions of other components remain covered by the normal terms of the New Vehicle Limited Warranty (NVLW).
Additionally, should ever the vehicle be sold, this warranty is fully transferable to subsequent owners.
If you have any inquiries, please contact your Warranty Claims Specialist.

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1.3.13.12 Positive Crankcase Ventilation (PCV) Valve Limited Warranty Extension
Affected Models / Model Years:
The following models / model years equipped with a 2.0L TFSI engine can be affected by this warrantable condition:
• 2006-2008 MY Eos, GTI, Jetta, Passat Sedan/Wagon with BPY Engine Code
Warranty Policy
Volkswagen Group Canada (VGCA), Inc. has determined that under specific conditions, the positive crankcase ventilation (PCV)
valve can be susceptible to degraded performance. If this happens, the Malfunction Indicator Lamp (MIL) on the instrument cluster
may illuminate due to the presence the following specific DTC fault codes: P1297, P2187, and P2279.
VGCA has made the decision to extend the warranty that covers the PCV valve to 10 years or 192,000 km, whichever occurs first,
from the vehicle’s original in-service date. The vehicle’s original in-service date is defined as the date the vehicle was delivered to
either the original purchaser or the original lessee; or if the vehicle was first placed in service as a “demonstrator” or “company” car,
on the date such vehicle was first placed in service.
For diagnosis and repair instructions, please refer to Technical Bulletin 01-12-18 (No. 2027454), “MIL ON DTCs P1297, P2187 or
P2279 are Stored in ECM Fault Memory, Possible Oil Leak.” Failure to comply with the eligibility requirements and/or repair
instructions may result in a partial or complete debit of the warranty claim.
Warranty Coverage / Obligation
This warranty extension covers only the diagnosis and replacement of the PCV valve.
Other conditions unrelated to the malfunctioning valve may require repairs that are needed for proper diagnosis of the underlying
condition. Any repairs related to the following are not covered under this warranty extension:
•

•

Repairs necessary for proper diagnosis of these other conditions. However, 20 time units may be claimed if a
customer visits the dealership with a MIL illuminated but DTC codes P1297, P2187, and P2279 are NOT present.
This is an initiative to increase customer satisfaction and to minimize any inconvenience for our customers and
not to promote or warrant unnecessary GFF diagnostics.
Repairs required to bring the vehicle’s transmission system or related software back up to factory specifications.

The following are also not covered under this limited extended warranty:
•
•

Damage due to intentional or unintentional modification(s) to related systems;
Damage from collision or contact with rocks, parking curbs or other items causing outside influence.

This warranty extension will not cover any damage or malfunctions caused by installation of non-EPA certified parts, or parts that
alter the performance of the engine; engine controls; or exhaust system, such as the installation of engine management
components (“chipped” or “tuned” ECMs) not approved by Volkswagen.
To determine if a vehicle is eligible for the PCV Valve Limited Warranty Extension, check the VIN in ElsaWeb > Vehicle Specific
Notes > Vehicle Data. If the warranty extension is applicable to the vehicle, The “Enhanced Coverage” section of the “Vehicle Data”
screen in ElsaWeb will be populated with the warranty extension parameters.
Warranty Extension Claim Coding
Past NVLW Period
Within NVLW Period
Claim Type:

110

1PT

Service Number:

1726

1726

Damage Code:

0010

0010

Vendor Code:

WWO or 3ME

WWO or 3ME

For further claim coding information, please refer to Technical Bulletin 01-12-18 (No. 2027454).

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Any malfunctions of other components remain covered by the normal terms of the New Vehicle Limited Warranty (NVLW).
Additionally, should ever the vehicle be sold, this warranty is fully transferable to subsequent owners.
If you have any inquiries, please contact your Warranty Claims Specialist.

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1.3.13.13 Intake Manifold Runner Control Motor Limited Warranty Extension
Affected Models / Model Years:
The following models / model years equipped with a 2.0L TFSI engine can be affected by this warrantable condition:
 2006-2008 MY Eos, Jetta, GTI, Passat Sedan/Wagon with BPY Engine code
Warranty Policy
Volkswagen Group Canada (VGCA), Inc. has determined that under specific conditions, the intake manifold runner control motor
can be susceptible to degraded performance in certain vehicles. If this happens, the Malfunction Indicator Lamp (MIL) on the
instrument cluster may illuminate due to the presence the following specific DTC fault codes: P0642, P2004, P2008, P3137, and
P3138.
VGCA has made the decision to extend the warranty that covers the intake manifold runner control motor to 10 years or 192,000
km, whichever occurs first, from the vehicle’s original in-service date. The vehicle’s original in-service date is defined as the date
the vehicle was delivered to either the original purchaser or the original lessee; or if the vehicle was first placed in service as a
“demonstrator” or “company” car, on the date such vehicle was first placed in service.
For diagnosis and repair instructions, please refer to Technical Bulletin 01-12-19 (No. 2027457), “MIL ON DTCs P0642, P2004,
P2008, P3137 or P3138 Stored in ECM Fault Memory.” Failure to comply with the eligibility requirements and/or repair instructions
may result in a partial or complete debit of the warranty claim.
Warranty Coverage / Obligation
This warranty extension covers only the diagnosis and repair of the intake manifold runner control motor.
Other conditions unrelated to this issue may require repairs that are needed for proper diagnosis of the underlying condition. Any
repairs related to the following are not covered under this warranty extension:




Repairs necessary for proper diagnosis of these other conditions. However, 20 time units may be claimed if a
customer visits the dealership with a MIL illuminated but DTC codes P0642, P2004, P2008, P3137, and P3138 are
NOT present. This is an initiative to increase customer satisfaction and to minimize any inconvenience for our
customers and not to promote or warrant unnecessary GFF diagnostics.
Repairs required to bring the vehicle or its software back up to factory specifications.

The following are also not covered under this limited extended warranty:



Damage due to intentional or unintentional modification(s) to related systems;
Damage from collision or contact with rocks, parking curbs or other items causing outside influence.

This warranty extension will not cover any damage or malfunctions caused by installation of non-EPA certified parts, or parts that
alter the performance of the engine; engine controls; or exhaust system, such as the installation of engine management
components (“chipped” or “tuned” ECMs) not approved by Volkswagen.
To determine if a vehicle is eligible for the Intake Manifold Runner Control Motor Limited Warranty Extension, check the VIN in
ElsaWeb > Vehicle Specific Notes > Vehicle Data. If the warranty extension is applicable to the vehicle, The “Enhanced Coverage”
section of the “Vehicle Data” screen in ElsaWeb will be populated with the warranty extension parameters.
Warranty Extension Claim Coding
Claim Type:

110

Service Number:

2447

Damage Code:

0010

Vendor Code:

WWO or 3ME

For further claim coding information, please refer to Technical Bulletin 01-12-19 (No. 2027457).

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Any malfunctions of other components remain covered by the normal terms of the New Vehicle Limited Warranty (NVLW).
Additionally, should ever the vehicle be sold, this warranty is fully transferable to subsequent owners.
If you have any inquiries, please contact your Warranty Claims Specialist.

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1.3.13.14 Routan Front Wheel Bearing Limited Warranty Extension
Affected Models / Model Years:
•

2009-2010 MY Routan

Warranty Policy
Volkswagen Group Canada (VGCA), Inc. has determined that some Routan vehicles may experience premature front wheel
bearing wear, resulting in a growl, hum or grinding noise while driving.
VGCA has made the decision to extend the warranty that covers the intake manifold runner control motor to 5 years or 145,000
km, whichever occurs first, from the vehicle’s original in-service date. The vehicle’s original in-service date is defined as the date
the vehicle was delivered to either the original purchaser or the original lessee; or if the vehicle was first placed in service as a
“demonstrator” or “company” car, on the date such vehicle was first placed in service.
For diagnosis and repair instructions, please refer to Technical Bulletin 40-12-03 (No. 2028396), “Growl, Hum or Grind Sound at
the Front Wheel Hub and Bearing.” Failure to comply with the eligibility requirements and/or repair instructions may result in a
partial or complete debit of the warranty claim.
Warranty Coverage / Obligation
This warranty extension covers the initial diagnosis of the vehicle’s front wheel bearings. This warranty extension will
also cover the replacement of the front wheel bearings should the diagnosis indicate that this repair is needed.
Please be aware that other conditions may cause noises from the front of the vehicle. Other conditions unrelated to this issue may
require repairs that are needed for proper diagnosis of the underlying condition. Any repairs related to the following are not covered
under this warranty extension:
•
•

Repairs necessary for proper diagnosis of these other conditions.
Repairs required to bring the vehicle or its software back up to factory specifications.

The following are also not covered under this limited extended warranty:
•
•

Damage due to intentional or unintentional modification(s) to related systems;
Damage from collision or contact with rocks, parking curbs or other items causing outside influence.

To determine if a vehicle is eligible for the Routan Front Wheel Bearing Limited Warranty Extension, check the VIN in ElsaWeb >
Vehicle Specific Notes > Vehicle Data. If the warranty extension is applicable to the vehicle, The “Enhanced Coverage” section of
the “Vehicle Data” screen in ElsaWeb will be populated with the warranty extension parameters.
Warranty Extension Claim Coding
Claim Type:

110

Service Number:

4067

For further claim coding information, please refer to Technical Bulletin 40-12-03 (No. 2028396).
Any malfunctions of other components remain covered by the normal terms of the New Vehicle Limited Warranty (NVLW).
Additionally, should ever the vehicle be sold, this warranty is fully transferable to subsequent owners.
If you have any inquiries, please contact your Warranty Claims Specialist.

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1.3.13.15 Jetta Driver Door Wiring Harness Limited Warranty Extension
Affected Models / Model Years:
•

2006 MY Jetta within the following VIN range: 1K_6M000660 to 1K_6M759703

Warranty Policy
Volkswagen Group Canada (VGCA), Inc. has made the decision to extend the warranty for failure of the left front driver’s door
wiring harness in some Jetta models. This may cause intermittent or permanent problems related to the use of accessories and /
or use of power from the electrical system of the vehicles covered.
These vehicles will receive a warranty extension of 8.5 years (102 months) or 165,000 km, whichever comes first, from the
vehicle's original in-service date. The vehicle's original in-service date is defined as the date the vehicle was delivered to either the
original purchaser or the original lessee; or if the vehicle was first placed in service as a "demonstrator" or "company" car, on the
date such vehicle was first placed in service.
If an affected part is defective or if the wiring harness shows signs of wear, the vehicle owner is entitled full warranty coverage. For
further diagnosis and repair instructions, please refer to Technical Bulletin 97-11-05 (No. 2017600), “Door, Left Front, Harness
Wires Broken.” Failure to comply with the eligibility requirements and/or repair instructions may result in a partial or complete debit
of the warranty claim.
Warranty Coverage / Obligation
This warranty extension covers the diagnosis and replacement of the wiring harness and all other consequently affected
parts. Note that previously repaired parts ARE covered by this warranty extension given that the repair(s) were performed
by a certified Volkswagen dealer and / or other appropriate, certified partisan.
Other conditions unrelated to this issue may require repairs that are needed for proper diagnosis of the underlying condition. Any
repairs related to the following are not covered under this warranty extension:
•
•

Repairs necessary for proper diagnosis of these other conditions.
Repairs required to bring the vehicle or its software back up to factory specifications.

The following are also not covered under this limited extended warranty:
•
•

Damage due to intentional or unintentional modification(s) to related systems;
Damage from collision or contact with rocks, parking curbs or other items causing outside influence.

To determine if a vehicle is eligible for the Jetta Driver’s Door Wiring Harness Warranty Extension, check the VIN in ElsaWeb >
Vehicle Specific Notes > Vehicle Data. If the warranty extension is applicable to the vehicle, The “Enhanced Coverage” section of
the “Vehicle Data” screen in ElsaWeb will be populated with the warranty extension parameters.
Note: This warranty covers parts, related parts and labour BUT the customer will pay a $60 deductible plus applicable to tax to
the dealer. DO NOT process this deductible through SAGA. It will be deducted from the Claim Total Amount at time of payment
on the weekly Credit Note. Please refer to the following example of the deductible process:
Deductible Process EXAMPLE ( Ontario dealer):
Regular Repair Payment

Repair $

Tax