NHTSA ID Number: 10071459
Manufacturer Communication Number: 24-02-03
TSB/Document Date: 2016-06-17
Summary
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
AG4 (01M, 01P, 096, 098) transmission (complete assembly)
AISIN (09G, 09D, 09M) transmission (complete assembly)
DSG (02E) transmission (complete assembly)
ZF (01V, 01L, 09L) transmission (complete assembly)
Routan transmission (complete assembly)
Replacement transmission
Volkswagen
's policy provides that if the cost of parts and / or labour of a repair exceeds 80% of the cost of a complete
remanufactured unit, a complete remanufactured replacement unit must be used, unless Volkswagen specifies otherwise in
particular cases. Volkswagen's Technical Helpline must be contacted for authorization of replacement.
General
In this transmission repair / replace process, the Technician must fill out the applicable transmission diagnostic worksheet as
completely as possible prior to performing any repairs. The diagnostic worksheets are available on:
ElsaWeb > ServiceNet under VGCA Warranty > Forms
Transmission repairs and replacements require an estimate of warranty repair costs for the failed transmission.
These forms must be attached to the repair order and kept in the permanent vehicle file.
Enclose a copy of the diagnostic worksheet together with the core return, if the transmission is replaced. If the transmission core
is requested by the WPRC, the completed worksheet is still to be enclosed with the transmission core, along with all other
supporting documentation.
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2.27 Trim Items
MY 2006 and prior
Trim items are covered for the entire NVLW period if a manufacturing defect occurs and the complaint is not associated with
normal wear or abuse. For wear and tear, trim items are covered for 1 year/20,000 km, whichever occurs first,
MY 2007 ~
Trim items are covered for the entire NVLW period if a manufacturing defect occurs and the complaint is not associated with
normal wear or abuse. Wear and tear is not covered.
Also refer to New Vehicle Limited Warranty (NVLW), Components Covered for Wear and Tear, Specific components by Service
Number
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2.28 Wear and Tear Covered Components, NVLW
The New Vehicle Limited Warranty (NVLW) does not cover wear and tear items such as clutch linings, brake pads, brake linings,
windshield wiper blades, fuses, radio tape head cassette cleaning, worn seat covers and other trim and appearance items that
wear as a result of normal use, lack or normal care, or deterioration. However, exceptions are made for parts listed in Section
1.3.3, “New Vehicle Limited Warranty (NVLW), Components Covered for Wear and Tear,” to cover repairs for wear and tear of
these items for a specified duration.
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2.29 Wheel Alignment and Balance
Wheel alignment and balance will only be accepted under warranty when the repair is determined to be necessary during the PDI.
Once a vehicle has been delivered or put in use, alignment and balancing will not be considered under the terms of the Limited
New Vehicle Warranty unless required in conjunction with a warrantable repair.
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2.30 Winnebago conversions
Winnebago conversions, the Eurovan Camper and Rialta/Vista/Sunstar Motor Home
Volkswagen Group Canada Inc. supplies Winnebago Industries with conversion-ready Eurovans (panel vehicles) for Camper
conversions and Eurovan based chassis cabs for Rialta/Vista/Sunstar motor home conversions.
Responsibilities of Volkswagen dealers for Winnebago Eurovan Camper
The Eurovan Camper conversion will be sold exclusively through VGCA dealers that have entered into a Camper sales and
service agreement with Winnebago. These dealers are responsible for providing complete vehicle warranty service (VW Chassis
and Winnebago Camper Equipment). Dealers who have not signed a Camper sales and service agreement with Winnebago are
still responsible for providing warranty service for all Volkswagen manufactured mechanical and body components excluding
Camper equipment and modified components related to the Camper conversion.
Responsibilities of Volkswagen dealers for Rialta/Vista/Sunstar Motor Home
The Volkswagen chassis based Rialta/Vista/Sunstar Motor Home will be sold through Winnebago dealers exclusively. Winnebago
will purchase Eurovan based chassis cabs for production of the Winnebago Rialta/Vista/Sunstar (a 21' Class C motor home).
Volkswagen dealers are responsible for providing warranty service to all Volkswagen manufactured Chassis Cab mechanical and
body components excluding RV equipment and modified components related to the motor home conversion.
Technical support for the Volkswagen manufactured components will be provided through normal VGCA Service Information
channels, such as the Eurovan Repair Manual, Technical Bulletins, and the Technical Helpline.
Pre-delivery
Pre-delivery for the Rialta/Vista/Sunstar Motor Home and the Winnebago portion of the Eurovan Camper are performed by
Winnebago Industries and included in the cost of each vehicle. Any additional pre-delivery inspection to these systems and
components is a matter between the dealer and Winnebago Industries.
Coverage
Front shocks are covered under Volkswagen Warranty for both vehicles; however, the rear shocks are covered by Winnebago.
Winnebago installed equipment or replacement parts are not covered by Volkswagen warranties, including any original
Volkswagen component modified in the manufacturing of the Eurovan Camper/Rialta/Vista/Sunstar by Winnebago Industries that
becomes inoperative such as modified or replaced body panels, radio or exhaust systems.
For the Rialta/Vista/Sunstar, the following components are covered by Winnebago Industries rather than the Volkswagen
warranty:
•
•
•
•
Rear suspension and axle components including wheel bearings
Exhaust system rearward of the catalytic converter
Hydraulic brake lines and hoses from the connection at the cab to the body seam rearward
Note: The remainder of the chassis items are covered by Volkswagen's warranty.
Camper/Eurovan Rialta/Vista/Sunstar
VW coverage for eligible
1996-2001 MY 2002-2003 MY
components
Base Warranty
2/40
4/80
Protection Plus
No
No
Powertrain
5/80
5/80
Federal Emissions
2/40-8/130
2/40-8/130
Corrosion
6/unlimited
6/unlimited
1996-2005
MY**
2/40
No
5/80
2/40-8/130*
N/A
*The Emissions Warranty is from Winnebago, however, repairs and administration is through VGCA. Contact
the Winnebago Warranty Help Desk to determine covered components.
**1993-1995 MY VGCA vehicles have a 3 year/60 000 km NVLW, which also covers the Powertrain Warranty.
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Rialta/Vista/Sunstar towing
See Towing for Winnebago Rialta, Winnebago Vista and Itasca Sunstar for information regarding Rialta/Vista/Sunstar towing.
Rialta/Vista/Sunstar labour reimbursement rate
Effective December 1, 1999 Volkswagen will provide a 25% increase in labour when performing warranty work on Winnebago
Rialta/Vista/Sunstar. The dealership should calculate 25% of total labour and put the dollar figure in outside labour (SAGA).
Vanagon Campers/Eurovan Weekender - Domestic refrigerators
To find the closest Domestic Service Centre, a customer may call 1-800-544-4881.
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2.31 Wiper blades
NVLW:
MY 2006 and prior
Wiper blades are covered for 1 year/20,000 km, whichever occurs first, for wear and tear, and 4 years/80,000 km, whichever
occurs first, for defects in material or workmanship.
MY 2007 ~
Wiper blades are covered for 6 months/10,000 km, whichever occurs first, for wear and tear, and 4 years/80,000 km, whichever
occurs first, for defects in material or workmanship.
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3 Audio
3.1 Direct Exchange Program
The Audio Direct Exchange Program pertains to:
•
•
Bosch, Delphi and Panasonic radios, CD changers and navigation units
United Radio radios, radio/navigation combo units, amplifiers, CD changers and instrument clusters
Please refer to Section 14.7, “Contacts,” for contact and mailing information for the audio direct exchange program
manufacturers.
Basic Information
•
•
•
•
Direct Exchange orders covered under a Volkswagen parts or vehicle warranty (New Vehicle Limited Warranty, Parts and
Accessories warranty and the Certified Pre-Owned warranty) must be placed using the Parts on Command system.
Direct Exchange orders to fulfill a Customer Loyalty Assistance Program (Goodwill) claim and orders for customer-pay
transactions may be placed through either the Parts Distribution Centre (if stock is available), or the Direct Exchange
supplier using the Parts on Command system (select “Non-Warranty/Customer Pay”).
The defective units must be received by the supplier within 30 days of receipt of new or remanufactured replacement
units.
The dealer must utilize the prepaid labels and packing material provided by the supplier to avoid dealer charge-back.
Audio System Diagnostic Process
•
•
•
•
Review customer complaint
Perform visual inspection / complaint identification
Identify type of complaint: Physical / Cosmetic or Performance / Operational
Inspect or test depending on the type of complaint (see below)
Inspection of Physical / Cosmetic Issue
1.
2.
3.
4.
5.
Check physical condition of audio unit
Validate complaint
Determine if complaint caused by outside influence
If outside influence: No warranty coverage
If no outside influence: Determine audio unit vendor and part number by removing the audio unit or utilizing the
scan tool
6. Order replacement unit from the appropriate supplier
7. Log all inspection findings using the Audio Diagnostic Worksheet
8. Attach the documentation to the repair order (RO)
Testing of Performance / Operational Issue
1.
2.
3.
4.
5.
Inspect integrity of audio system performance
Log any finding using the Audio Diagnostic Worksheet
Diagnose vehicle using GFF
Record the VIN on the Diagnosis Log
Print 5051B/5052A/6150 Diagnosis Log. If DTC present:
a. Run function test plan for each fault
b. Follow instructions on each test
c. Print test plan
6. Log all inspection findings on Audio Diagnostic Worksheet
7. Locate vendor on Diagnosis Log or identify vendor by removing the audio unit
8. Order replacement unit from the supplier
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9. Attach all documentation to the RO
10. If no DTC present and/or no "replace audio unit" test result and audio unit can be isolated as the cause of failure, log all
the findings on the Audio Diagnostic Worksheet
11. Attach all documentation to the RO (Note: GFF is not required for MY 2003 and older.)
Direct Exchange Unit Ordering and Receiving Process
The complete ordering process is described in the Parts on Command Direct Exchange Order E-Mail, issued by the Parts
Department. These instructions can be found on www.vwhub.com, under Parts > Parts Inventory. The following is a basic outline
of the ordering and receiving process:
•
•
•
Upon receipt of the replacement unit, the dealer must open the box and verify the audio unit's condition for any damage
or visual failure to avoid an unnecessary visit for the customer if a second unit must be ordered.
In a situation where a rebuilt / reconditioned audio unit does not work, or is damaged when the dealer opens the box, the
dealer should contact the supplier for replacement instructions. The supplier personnel will answer all questions relevant
to the inoperative or damaged audio unit.
Audio units ordered though the exchange program are VIN-specific and therefore must only be used in the vehicle for
which they are ordered.
Defective Component Return Process
The dealer is responsible to ensure that the core or unused radio is received at the remanufacturing facility within 30 calendar
days from the date the unit arrived at the dealership.
Dealers will be charged for a NEW unit (plus shipping & handling) to replenish the supplier’s stock if the defective
component has not been received by the audio supplier within 30 days after the exchange unit has been received at the
dealership.
If a customer does not return to have a radio installed in a timeframe that allows for installation and the core to be received at the
remanufacturing facility within 30 days, the dealer must return the unused radio to the remanufacturing facility to avoid a
chargeback. All audio unit chargebacks will be processed through the Parts Account Statement.
You must use the box from the original remanufactured unit and the enclosed shipping label provided by the audio manufacturer
when shipping the damaged / defective unit back to the audio manufacturer (Note: The dealer must contact the supplier for
shipping instructions if there is no prepaid label in the box). The box may contain a “Core Return Checklist.”
Ensure the following documentation is included in the box prior to shipping:
•
•
•
•
•
Copy of the completed Audio Diagnostic Worksheet
Copy of the complete repair order
SAGA printout of the warranty claim
5051B/5052A/6150 printout (if applicable)
Proof of audio unit purchase (Service parts for vehicle outside warranty – Claim Type 1-21)
Questions or concerns regarding audio unit debit due to non-receipt, delayed receipt of cores or outside influence are handled by
the
VGCA
Parts
Department
through
the
following
email
address:
radiodirectexchange@vw.com.
Questions regarding the handling charge-back due to outside influence should be directed to Warranty.
Warranty Claim Process
The dealer must claim the diagnosis and the labour on one single claim and on a single repair order. Do not submit the diagnosis
OR close the repair order until the repair is completed. Do not produce multiple warranty claims for a single Direct Exchange
component.
Claim Types
•
•
•
•
•
•
110: New Vehicle Limited Warranty
110: Service Parts - Vehicle Within New Vehicle Warranty
210: Goodwill (Customer Loyalty Assistance Program)
G10: Certified Pre-Owned Warranty
121: Service Parts – Vehicle Out of New Vehicle Warranty
S10: Demo Extension Claim
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Service Numbers
•
•
•
•
•
•
9025: instrument cluster (United Radio only)
9130: Radio
9130: Radio/Navigation Combo unit
9144: Amplifier (United Radio only)
9160: CD changer
Or other applicable Service Number per ElsaWeb
Part Manufacturer Codes
•
•
•
•
Bosch : BNO if part number contains Z1Z
Delphi: DE2 if part number contains Z4Z
Panasonic: NP2, YPC, PM6, ZSW if part number contains Z5Z
United Radio: USM
Note: K21 will not be accepted. Use of K21 may result in a debit of the total claim.
Labour Operations
Bosch, Delphi, Panasonic
•
•
•
Use labour operation 91300100 (10 TU) to identify the part manufacturer code during physical or cosmetic inspection.
This charge is not applicable to CD changer replacements.
Use 01500000 for GFF diagnosis in lieu of 91300100 for performance or operational concerns.
o 91300100 for vendor identification cannot be used in conjunction with GFF Diagnosis labour operation 01500000
(for performance/operational concerns).
Use the applicable or standard labour operation to remove and reinstall the audio unit during repair as per ElsaWeb.
United Radio (Routan)
•
•
•
Use the applicable or standard labour operation to remove and install the component during repair as per ElsaWeb.
The applicable or standard labour operation for Routan vehicles already includes diagnosis time. Therefore, additional
diagnosis time may not be claimed.
Labour operation 91300100 (10 TU) to identify the part manufacturer code does not apply since there is only one supplier
(united Radio) for the Routan components in the Direct Exchange program.
Parts
Outside Materials (not applicable for Customer Loyalty Assistance Program / Goodwill)
•
•
•
•
BOSCH9999 (Bosch-specific number will facilitate payment of $30.00 handling reimbursement)
DELPHI999 (Delphi-specific number will facilitate payment of $30.00 handling reimbursement)
PANAS9999 (Panasonic-specific number will facilitate payment of $30.00 handling reimbursement)
Routan999 (Routan-specific number will facilitate payment of $30.00 handling reimbursement)
Process for Direct Exchange Customer Loyalty Assistance (Goodwill) Claims
•
Direct Exchange components ordered for Customer Loyalty Assistance (Goodwill) program claims will be invoiced to
dealers at the full purchase price.
Mandatory Use of Factory Remanufactured Parts
Defective audio components must be replaced with remanufactured units of the same model, with the following exceptions:
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•
•
If no remanufactured audio component is available, a new audio component may be installed and will be provided
through the Exchange Program.
If an audio component must be replaced prior to a vehicle in-service date, a new component must be installed and will be
provided through the Exchange Program.
Non-Warrantable Damage
The following are issues which Volkswagen considers outside influence and for which a claim will be rejected:
•
•
•
•
Obvious customer-induced visual damage
Presence of foreign material on unit surfaces other than liquid spilled on unit due to cup holder positioning
Rattling sound from foreign object when the unit is turned over
Foreign material coming out when the unit is turned over
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3.2 Radio/CD Unit/Navigation Unit Replacement Guidelines
3.2.1 Undelivered New Vehicles (No In-Service Date)
Defective units in undelivered new vehicles (vehicles which have not yet been placed in-service) must be replaced with a new
unit. Remanufactured replacement parts may not be used for warranty repairs on vehicles that have not been placed in-service.
Claim processing
•
•
•
When entering a warranty claim for a new defective unit, the new unit part number must be entered in the Part Number
field of the warranty claim. The new unit part number will populate the warranty parts price for the entered part number in
the “Parts$” field of the claim.
Enter labour operation(s) for replacement.
Enter "New Defective Radio" (or CD unit, as applicable) in the ‘Comments’ field of the claim.
Note: the core value is not charged or credited on new units.
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3.2.2 Delivered New Vehicles (With an In-Service Date)
Remanufactured units must be used for replacement purposes when radios/CD units fail during the warranty period.
Claim processing
•
•
Enter labour operation(s) for replacement.
Enter remanufactured unit part number for correct warranty reimbursement.
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3.2.3 Procedures when Remanufactured Unit is Unavailable
Dealers must receive prior authorization from their respective Warranty Claim Specialist before using a new radio/CD unit.
Claim Processing
•
•
•
Enter labour operation(s) for replacement.
Enter remanufactured part number on the warranty claim for correct warranty reimbursement.
If applicable, a difference between the remanufactured unit and the new amount may be claimed through the Parts
Department using the Online Dealer Claims System (See Miscellaneous Request for Credit Calculation Example below).
Miscellaneous Request for Credit
As described above, it is possible to claim credit when replacing a radio/CD unit with a new unit in lieu of a remanufactured one.
The following are steps to take when calculating the allowable credit amount:
•
•
•
Subtract the "core value" of the unit from the dealer "net cost of the new unit" to arrive at the "net difference".
Next, subtract the dealer "net cost of the remanufactured unit" from the "net difference". If this calculation results in a
"negative" amount, a Miscellaneous Request for Credit does not apply.
If a Miscellaneous Request for Credit does apply, claim the amount via the Online Dealer Claims System.
Miscellaneous Request for Credit Calculation Example
Description
Amount
Sample Part Number
Dealer Cost of "New Radio/CD/Navigation unit"
$544.00
1HM 035 186 D
Minus "Core Return Value" of Radio/CD/Navigation unit
- 200.00
1HM 035 186 DU
Equals Net Difference
Minus Dealer Cost of "Remanufactured Radio/CD/Navigation unit"
Equals Amount Due to Dealer via Miscellaneous Request for Credit
344.00
- 143.22
$200.78*
1HM 035 186 DX
*If this calculation results in a "negative" amount, a Miscellaneous Request for Credit does not apply.
Note: prices are not necessarily correct or current – they are listed here for example only.
In this example, the amount of $200.78 should be claimed through the Parts Department using the Online Dealer Claims System.
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3.2.4 Parts Return Guidelines
Documentation
All audio components must have:
•
•
•
Diagnostic sheet (ElsaWeb > ServiceNet under VGCA Warranty > Forms)
5051B/5052A/6150 GFF printouts (if applicable)
Media (CD or cassettes) Retrieval Form if necessary (ElsaWeb > ServiceNet under VGCA Warranty > Forms)
All information must be filled out in its entirety, including the customer complaint and technical diagnosis, in order to assist the
manufacturer in properly diagnosing and repairing the component. Statements like "inop," "faulty," or "broken" do not provide
meaningful information. Please use statements similar to "CD will not eject," or "radio display is red.”
Audio component warranty claims are subject to denial for issues and non-compliances with the required documentation.
Damages
The following incidents of damage may result in a denial of the warranty claim:
•
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TSB/Document ID: 24-02-03
Replacement Service Bulletin Number:
MFR Communication Date: 2010-06-10
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- Full Bidirectional Control for Precision Repair: VD70S obd2 scanner gives you direct vehicle module control to test components like fuel pump, injector, A/C clutch, window and more, enabling you to accurately and quickly locate faulty components. Unlike basic obd2 code reader, our advanced bidirectional control lets you actively command system - like triggering the ABS pump to confirm your fix worked. With pinpoint component testing and real-time validation, you can diagnose intermittent issues faster and prevent costly return visits. The VD70S auto diagnostic scanner transforms complex diagnostic into precise, time-saving repair - giving professional-grade accuracy at an unbeatable value
- 33-66FT Wireless Freedom - Faster & More Stable: Say goodbye to 2M cable limits. Easily Perform bi-directional tests like folding mirror, activating light or fuel pump while walking freely around your vehicle - no more cable dragging or repositioning your tool. Unlike other 33ft BT obd2 scanner that still need a cable to handle DOIP vehicle diagnostics, the VD70S bidirectional scan tool delivers a truly cable-free experience - with up to 66ft stable transmission range and faster, more reliable data transfer. With VD70S scanner, you get pro-level flexibility, faster workflow and stable diagnostics without cable clutter or wireless dropouts
- Powerful & Affordable Auto Scanner with 36+ Special Functions: Take control of your vehicle maintenance and save hundreds in shop fees with the VD70S car diagnostic tool. This car tool performs 36+ hot services including ✔Crank Sensor Relearn, Oil Reset, EPB, TPMS Reset, Throttle Adaptation, Injector Coding, ABS Bleed and more. ✔Besides, the VD70S bidirectional obd2 scanner unlocks 100+ advanced vehicle-specific functions under specific system menu, including Idle Relearn, VIN Write, Crankshaft Sensor Relearn, Fuel Trim Reset, ABS Initialization and more. These features help you solve complex system error and restore optimal vehicle performance. Text us your VIN we’ll check the compatibility
- OE-Level Full System Diagnostic, Simplified Workflow: The VD70S car diagnostic scanner delivers OE-level full system scanning (ABS/ECM/BCM/SRS/TCM and more) without the dealership cost. ✔Easily view 8 live data streams, retrieve freeze frame and run active test to quickly identify problem. ✔With advanced bidirectional control, test components like fuel injector and sensor directly to verify repair with certainty. ✔The 8-in-one graphing tracks performance trend to catch intermittent issue like a pro. Whether you're a technician or car owner, the diagnostic scanner provides shop-quality diagnostic to optimize performance and prevent costly repair - all in one affordable tool
Last update on 2026-06-12 / Affiliate links / Images from Amazon Product Advertising API
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