NHTSA ID Number: 10071459
Manufacturer Communication Number: 24-02-03
TSB/Document Date: 2016-06-17
Summary
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
0016 Replacement, MIL light on, fault P0420
0015 Replacement, rattling caused by broken or deteriorated monolith
Comments: Repair details including fault code if applicable
Note: It is essential to follow Technical Bulletin 26-11-01 (No. 2023049), “MIL is ON and / or Catalytic Converter is Rattling,” to
use proper claim coding and determine if the extended warranty is applicable. Failure to comply with these requirements may
result in a partial or complete debit of the warranty claim.
Any malfunctions of non-emissions electrical and mechanical components remain covered by the normal terms of the New
Vehicle Limited Warranty. Additionally, should the vehicle be sold, this warranty is fully transferable to subsequent owners.
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Warranty Policies and Procedures
1.3.13.4 Catalytic Converter Limited Warranty Extension (10 years or 160,000 km)
Models / Model Years Affected:
The following models equipped with 2.0L engines can be affected by this warrantable condition:
•
•
•
•
2001-2002 MY Golf, Jetta and New Beetle with AVH or AZG Engine code
2003 MY Golf, Jetta, New Beetle with AVH Engine code
2003 MY New Beetle Convertible with BDC Engine code
2002 MY Cabrio with ABA Engine code
Warranty Policy
The Emissions Control Systems Warranty for catalytic converter replacement under specific conditions has been extended to 10
years or 160,000 km, whichever occurs first, from the vehicle's original in-service date.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the original purchaser or the
original lessee; or if the vehicle was first placed in service as a “demonstrator” or “company” car, on the date such vehicle was
first placed in service.
The vehicle may demonstrate one or both of the following symptoms:
•
•
Rattling noise coming from under the vehicle in the area of the converter.
Malfunction Indicator Light (MIL) may illuminate.
For details on how to diagnose the symptoms, determine the vehicle’s eligibility, and perform proper repair(s) please refer to
Technical Bulletin 26-10-04 (No. 2016073), “MIL is ON and / or Catalytic Converter is rattling.” Failure to comply with the
contained eligibility requirements and / or repair instructions may result in a partial or complete debit of the warranty claim.
Warranty Coverage / Obligation
This limited warranty extension only covers diagnosis and replacement of the catalytic converter, if necessary, without
charge as long as the vehicle is within the time and kilometre limits stated within this warranty extension.
There are other conditions that may result in the illumination of the MIL, including some that may require repairs unrelated to the
catalytic converter, or that are otherwise required to bring the vehicle’s emission system up to factory specifications. Any repairs
related to the following are not covered under this warranty extension:
•
•
Repairs necessary for proper diagnosis of these other conditions.
Repairs required to bring the vehicle’s emission system up to factory specifications.
Additional repairs or part(s) replacement will only be admissible under this limited extended warranty if directly caused by the
catalytic converter malfunction.
The following are also not covered under this limited extended warranty:
•
•
Damage due to intentional or unintentional modification(s) to the converter or exhaust system,
Damage from collision or contact with rocks or parking curbs or other items, or outside influence.
In the event a customer refuses to have the repair performed after completion of the diagnosis, the technician diagnosis time will
be covered under this limited extended warranty, if supported with proper punch time and documentation.
Warranty Claim Coding
Claim Type
1E1, Federal Emissions Warranty
0012
Diagnosis Only, no repair performed (with proper documentation)
Replacement; rattling caused by broken or deteriorated monolith
Damage Code 0015
0016
Replacement; MIL on, DTC P0420
Damage
003, Centre
Location
Comments
Record repair details, including DTC’s, if applicable.
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Warranty Policies and Procedures
Part
Manufacturer
Codes
WWO, VWK, or 3ME
The part manufacturer code is located near the part number. It may be difficult to
see if the area is corroded. Please use sandpaper or a wire brush to find and record
the code.
Note: It is essential to follow Technical Bulletin 26-10-14 (No. 2016073) to determine if the extended warranty is applicable.
Failure to comply with these requirements may result in a partial or complete debit of the warranty claim.
Any malfunctions of other components remain covered by the normal terms of the New Vehicle Limited Warranty (NVLW).
Additionally, should ever the vehicle be sold, this warranty is fully transferable to subsequent owners.
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Warranty Policies and Procedures
1.3.13.5 Centre High-Mounted Stoplight Light-Emitting Diodes (LEDs) Limited Warranty Extension
Affected Models / Model Years:
•
2006-2009 MY GTI
Warranty Policy
Volkswagen
Group Canada (VGCA), Inc. has extended the New Vehicle Limited Warranty that covers the centre high-mounted
stoplight LEDs in certain GTI vehicles to 10 years, regardless of the vehicle mileage, from the vehicle’s original in-service date.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the original purchaser or the
original lessee; or if the vehicle was first placed in service as a “demonstrator” or “company” car, on the date such vehicle was
first placed in service
Note: The centre high-mounted stoplight is composed of 4 groups of lights with each group of lights containing 6 individual LEDs.
Warranty Coverage / Obligation
This warranty extension only covers the replacement of the centre high-mounted stoplight due to inactive LEDs under
the specific terms and conditions described below:
•
•
If a vehicle is less than 7 years from its original in-service date, then Volkswagen will replace the centre highmounted stoplight at no cost if any LEDs stop working.
If a vehicle is 7 to 10 years from its original in-service date, then Volkswagen will replace the centre high-mounted
stoplight at no cost if any of the 4 LED groups completely stop working or if within all 4 LED groups, a total of 6 or more
individual LEDs stop working.
These conditions may require repairs that are needed for proper diagnosis of the underlying condition. Any repairs related to the
following are not covered under this warranty extension:
•
•
Repairs necessary for proper diagnosis of these other conditions.
Repairs required to bring any of the vehicle’s systems up to factory specifications.
Additional repairs or part(s) replacement will only be admissible under this limited extended warranty if directly caused by the
malfunctioning LEDs.
The following are also not covered under this limited extended warranty:
•
•
Damage due to intentional or unintentional modification(s) to the centre high-mounted stoplight and / or other related
parts,
Damage from collision or contact with rocks or parking curbs or other items, or outside influence.
Centre High-Mounted Stoplight Warranty Extension Claim Coding
Claim Type:
110
Service Number:
9470
Damage Code:
Vendor Code
Comments:
00XX Use applicable damage code found in ElsaWeb
EXG
Details of repair and nature of failure
Any malfunctions of other electrical and mechanical components – unrelated to the centre high-mounted stoplight – remain
covered by the normal terms of the New Vehicle Limited Warranty (NVLW).
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Warranty Policies and Procedures
1.3.13.6 DSG Transmission Limited Warranty Extension
Affected Models / Model Years:
The following models / model years equipped with a DSG transmission and whose production date (as shown below in ElsaWeb)
lies between February 19, 2007 and August 6, 2009 can be affected by this warrantable condition:
•
2007-2010 MY Eos, GTI, Jetta Sedan/Wagon, Jetta Sedan/Wagon TDI, Passat, CC
Warranty Policy
Volkswagen Group Canada Inc. has extended the warranty on the DSG gearbox transmission on some of these vehicles to 10
years or 160,000 km, whichever occurs first, from the vehicle’s original in-service date.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the original purchaser or the
original lessee; or if the vehicle was first placed in service as a “demonstrator” or “company” car, on the date such vehicle was
first placed in service.
Warranty Coverage / Obligation
This warranty extension covers only the diagnosis and repair of the DSG transmission.
Other conditions unrelated to the DSG transmission issue described above may require repairs that are needed for proper
diagnosis of the underlying condition. Any repairs related to the following are not covered under this warranty extension:
•
•
Repairs necessary for proper diagnosis of these other conditions.
Repairs required to bring the vehicle’s transmission system or related software back up to factory specifications.
Additional repairs or part(s) replacement will only be admissible under this limited extended warranty if directly caused by this
condition.
The following are also not covered under this limited extended warranty:
•
•
Damage due to intentional or unintentional modification(s) to related systems;
Damage from collision or contact with rocks or parking curbs or other items, or outside influence.
Additionally, the DSG transmission of the vehicle must have been maintained in accordance with the maintenance
requirements found in the vehicle owner’s manual for this warranty extension. The customer is responsible to retain
records proving that all maintenances were completed as per the owner’s manual.
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Warranty Policies and Procedures
DSG Transmission Warranty Extension Claim Coding
Dealers must use one (1) of the following claim types and one (1) of the applicable service numbers when submitting warranty
claims for the DSG transmissions warranty extension.
Required
Claim
Type
110
From
Start of New Vehicle Limited
Warranty
to
4 years / 80,000 km, whichever occurs first
1PT
From
Start of Powertrain Limited
Warranty / End of New Vehicle
Limited Warranty
to
10 years / 160,000 km, whichever occurs first
Service Number
Part
3490
Speed Sensor
3511
Mechatronics
Required
Claim
Type
110
From
Start of New Vehicle Limited
Warranty
to
4 years / 80,000 km, whichever occurs first
1PT
From
Start of Powertrain Limited
Warranty / End of New Vehicle
Limited Warranty
to
5 years / 100,000 km, whichever occurs first
1SP
From
End of Powertrain Limited
Warranty
to
10 years / 160,000 km, whichever occurs first
Service Number
Part
3059
Cover for Multi-Clutch
3060
Multiple Clutch
3435
Transmission: use service number 3435 for all other DSG transmission repairs and
make sure to check the appropriate causal part
3460
Mechatronics Cover
3461
Oil Pump Cover
3472
Oil Pump
3474
3925
Flange Shaft
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Warranty Policies and Procedures
Any malfunctions of non-transmission electrical and mechanical components remain covered by the normal terms of the New
Vehicle Limited Warranty. Additionally, should the vehicle be sold, this warranty is fully transferable to subsequent owners.
If you have any inquiries regarding this extended warranty, please contact your Warranty Claim Specialist.
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Warranty Policies and Procedures
1.3.13.7 Transmission Valve Body Limited Warranty Extension
Affected Models / Model Years:
The following models / model years equipped with AQ-250 automatic transmission can be affected by this warrantable condition:
• 2003-2006 MY New Beetle, New Beetle Conv.
• 2005-2008 MY Jetta, Rabbit
• 2006-2008 MY Passat Sedan, Wagon
Warranty Policy
Volkswagen Group Canada (VGCA), Inc. has received customer complaints of affected vehicles that may experience a hard shift
from first to second gear, and also from second to third gear.
To address this issue, VGCA has extended the warranty which covers the valve body in AQ-250 automatic transmission vehicles
to 7 years or 160,000 km, whichever occurs first, from the vehicle’s in-service date. The vehicle’s original in-service date is
defined as the date the vehicle was delivered to either the original purchaser or the original lessee; or if the vehicle was first placed
in service as a “demonstrator” or “company” car, on the date such vehicle was first placed in service.
Warranty Coverage / Obligation
This warranty extension covers only the diagnosis and repair of the transmission valve body.
Other conditions unrelated to the malfunctioning valve body may require repairs that are needed for proper diagnosis of the
underlying condition. Any repairs related to the following are not covered under this warranty extension:
•
•
Repairs necessary for proper diagnosis of these other conditions.
Repairs required to bring the vehicle’s transmission system or related software back up to factory specifications.
The following are also not covered under this limited extended warranty:
•
•
Damage due to intentional or unintentional modification(s) to related systems;
Damage from collision or contact with rocks, parking curbs or other items causing outside influence.
This warranty extension will not cover any damage or malfunctions caused by installation of non-EPA certified parts, or parts that
alter the performance of the engine; engine controls; or exhaust system, such as the installation of transmission management
components (“chipped” or “tuned” TCMs) not approved by Volkswagen.
To determine if a vehicle is eligible for the Transmission Valve Body Limited Warranty Extension, check the VIN in ElsaWeb >
Vehicle Specific Notes > Vehicle Data. If the warranty extension is applicable to the vehicle, The “Enhanced Coverage” section of
the “Vehicle Data” screen in ElsaWeb will be populated with the warranty extension parameters.
Valve Body Warranty Extension Claim Coding
Claim Type:
1PT
Service Number:
3877
Any malfunctions of non-transmission electrical and mechanical components remain covered by the normal terms of the New
Vehicle Limited Warranty. Additionally, should the vehicle be sold, this warranty is fully transferable to subsequent owners.
If you have any inquiries, please contact your Warranty Claims Specialist.
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Warranty Policies and Procedures
1.3.13.8 Eos Window Regulator Cables Limited Warranty Extension
Affected Models / Model Years:
•
2007-2011 MY Eos
Warranty Policy
For the vehicles above, corrosion can develop on the window regulator cables which can cause window operation to deteriorate
over time, eventually causing the window to become stuck or inoperable.
To address this issue, Volkswagen Group Canada (VGCA), Inc. has extended the warranty which covers the window regulator
cables for such models to 5 year, regardless of mileage from the vehicle’s in-service date. The vehicle’s original in-service date
is defined as the date the vehicle was delivered to either the original purchaser or the original lessee; or if the vehicle was first
placed in service as a “demonstrator” or “company” car, on the date such vehicle was first placed in service.
Warranty Coverage / Obligation
This warranty extension covers only the diagnosis and repair of the window regulator cables.
The following are also not covered under this limited extended warranty:
•
•
Damage due to intentional or unintentional modification(s) to related systems;
Damage from collision or contact with rocks, parking curbs or other items causing outside influence.
Other conditions unrelated to this issue may require repairs that are needed for proper diagnosis of the underlying condition. Any
repairs related to the following are not covered under this warranty extension:
•
•
Repairs necessary for proper diagnosis of these other conditions.
Repairs required to bring the vehicle or its software back up to factory specifications.
To determine if a vehicle is eligible for the Eos Window Regulator Limited Warranty Extension, check the VIN in ElsaWeb > Vehicle
Specific Notes > Vehicle Data. If the warranty extension is applicable to the vehicle, The “Enhanced Coverage” section of the
“Vehicle Data” screen in ElsaWeb will be populated with the warranty extension parameters as shown:
Please be sure to use ETKA and ElsaWeb for applicable part(s) and labour operation(s).
Window Regulator Cables Warranty Extension Claim Coding
Claim Type:
110
Service Number:
6452
Any malfunctions of electrical and mechanical components remain covered by the normal terms of the New Vehicle Limited
Warranty. Additionally, should the vehicle be sold, this warranty is fully transferable to subsequent owners.
If you have any inquiries, please contact your Warranty Claims Specialist.
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Warranty Policies and Procedures
1.3.13.9 Enhanced Oil Sludge Limited Warranty Extension
Affected Models / Model Years:
The following models / model years equipped with a 1.8T engine can be affected by this warrantable condition:
• 2001-2004 MY Passat
Warranty Policy
VGCA has extended the warranty which covers oil sludge related repairs or engine replacement due to oil sludge to 10 years or
192,000 km, whichever occurs first, from the vehicle’s in-service date. The vehicle’s original in-service date is defined as the date
the vehicle was delivered to either the original purchaser or the original lessee; or if the vehicle was first placed in service as a
“demonstrator” or “company” car, on the date such vehicle was first placed in service.
Oil sludge refers to oil deposits, including coking, which can form in 1.8T engines due to excessive degradation of engine oil and
which impairs engine lubrication. If there is engine damage NOT due to oil sludge, then this warranty extension does not apply.
Warranty Coverage Overview
This warranty extension covers only the repair of oil sludge-related conditions or engine replacement – if required – due
to oil sludge. Customers are also eligible to receive a one-time-only $25 oil and filter change discount.
The table below describes the specific conditions required for coverage. For a more detailed explanation of coverage
specifications, refer to the next header.
Enhanced Oil Sludge Limited Warranty Extension Coverage Overview
Cat.
1
2
3
1
2
Proof Provided by the Customer
Amount of
Reimbursement
for Parts and
Labour
Proof that the last 2 oil and filter changes – required prior to June 10,
2011 – were performed using oil specified in the Owner’s Manual.
100%
No Proof
50%
(1) Proof that the last oil and filter change – required after June 10,
2
2011 – was performed using VW Specification 502 00 oil .
(2) Proof that the last oil and filter change – required prior to June 10,
2011 – were performed using oil specified in the Owner’s Manual.
100%
Proof that the last oil and filter change – required after June 10, 2011
2
– was performed using VW Specification 502 00 oil .
50%
Otherwise
No Coverage
Proof that all the oil and filter changes – required after June 10, 2011
2
– were performed using VW Specification 502 00 oil .
100%
Otherwise
No Coverage
Amount of Oil Changes
Required by the Oil
1
Maintenance Schedule
None
1
2 or more
Since June 10, 2011.
Any synthetic oil certified as complying with VW Specification 502 00 also qualifies
Warranty Coverage Specifications
In order to qualify, the customer must present proof that – after June 10, 2011 – he / she had every oil and filter change which was
required at the currently specified oil maintenance intervals performed using VW specification 502 00 oil or a synthetic oil certified
as complying with VW specification 502 00 oil.
This means that the dealer must acquire proof that all required oil and filter changes after June 10, 2011 (a) were performed, and
(b) were performed using VW specification 502 00 oil or a synthetic oil certified as complying with VW specification 502 00 oil.
Refer to the next header for information on what is considered proof.
Coverage under the Enhanced Oil Sludge Limited Warranty Extension depends on how many oil and filter changes were required
under the vehicle’s oil maintenance schedule after June 10, 2011, and the proof presented by the customer. There are three (3)
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