Comments:

Warranty Extension Claim Coding
110
7426
Include M2 and M3 Campaign, Dealer Number, Claim ID, description
of repair and consequential related part(s) replacement, if applicable.

For claim coding instructions and any other additional information, please refer to Technical Bulletin 72-07-02 (No. 2014567),
“Seat, Heater, Inoperative.”

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1.3.12.9 Passat (R2/R3) Seat Heater Limited Warranty Extension
Affected Models/Model Years
The following vehicles involved in the Customer Satisfaction Campaigns R2 and R3 may be affected by the warrantable condition
described below:
•

2003-2004 MY Passat

The VIN range of eligible vehicles is as follows:
• WVW _ _ _ 3B _ 3E234958 to WVW _ _ _ 3B _ 4E350871
• WVW _ _ _ 3B _ 3P288936 to WVW _ _ _ 3B _ 4P335062
Note: Always refer to ElsaWeb to confirm vehicle eligibility. See “Warranty Eligibility” header for specific instructions.
Warranty Policy
This Seat Heater Limited Warranty Extension will be in effect during the period from September 28, 2007 to September 30,
2010, regardless of vehicle mileage. Only during this time may warranty repairs be performed following the launch of the
Customer Satisfaction Campaigns R2 and R3. This extension is only applicable after completion of the R2 and R3 campaigns for
a potentially eligible vehicle.
Warranty Coverage / Obligation
This warranty extension covers the diagnosis and repair of the seat heater electrical mechanism of all eligible vehicles.
Parts covered for proper repair include an Electrical Repair Kit and the Seat Heater Switch as required (Please refer to ETKA for
applicable part numbers). The only other part(s) and / or labour which can be claimed under this warranty extension are those
which have damage(s) consequential to the original seat cover issue. These additions must be clearly documented in the
technician notes. There is NO coverage for conditions related to normal wear and tear.
Some other symptoms / conditions may require repairs unrelated to the seat heater malfunction in order to properly diagnose the
warrantable condition. Any repairs related to the following are not covered under this warranty extension:
•
•

Repairs necessary for proper diagnosis of these other conditions.
Repairs required to bring any of the vehicle’s systems up to factory specifications.

The following are also not covered under this limited extended warranty:
•
•

Damage due to intentional or unintentional modification(s) to the electrical system and / or other related parts / systems.
Damage from collision or contact with rocks or parking curbs or other items, or outside influence.

Warranty Eligibility
To determine if a specific vehicle is eligible for this warranty extension, enter the VIN in ElsaWeb and go to Campaign/Action
Information > Open Campaigns/Actions, and proceed as described in the following scenarios:
•
•
•

If campaigns are open and vehicle does not present seat-heating malfunctions.
o Perform and code the R2 and R3 campaigns as described in their respective Customer Satisfaction Campaign
Circulars.
If campaigns are open and vehicle presents seat-heating malfunctions.
o Perform and code the R2 and R3 campaigns as described in their respective Customer Satisfaction Campaign
Circulars.
If campaigns are not shown in ElsaWeb under Campaign/Action Information > Open Campaigns/Actions and vehicle
presents seat-heating malfunctions.
o Check ElsaWeb > Campaign/Action Information > Detailed Campaign History to confirm that the campaigns
were, at one time, opened and performed.
 If so, proceed with repair and claim the covered seat heating components and labour while following the
"Comfort Seat" Extended Warranty Policy and code the repair as listed below.
 If not, the warranty extension does not apply.

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Warranty Policies and Procedures

Claim Type:
Service Number:
Comments:

Volkswgen Group Canada, Inc.

Warranty Extension Claim Coding
110
7427
Seat heater control unit
7428
Front seat heater element
Include R2 and R3 Campaign, Dealer Number, Claim ID, description of
repair and consequential related part(s) replacement, if applicable.

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Warranty Policies and Procedures

1.3.12.10 Glow Plug Limited Warranty Extension
Affected Models / Model Years:
•

Certain 2004-2006 MY Volkswagen TDI Vehicles

Note: For specific VIN ranges of eligible Volkswagen models, see Technical Bulletin 28-10-05 (No. 2024284), “Hard or No Start at
or Below 0ºC (32ºF) after 28E6/R8 Campaign.”
Warranty Policy
Volkswagen Group Canada (VGCA), Inc. has determined that after the 28E6/R8 emissions service action had been performed,
certain vehicles had the potential to exhibit a hard or no-start condition when temperatures dropped below freezing.
In order to address this concern VGCA is extending the warranty that covers glow plugs and related software in affected diesel
engine vehicle until October 31, 2012.
For further information on diagnosis and repair of this condition please refer to Technical Bulletin 28-10-05 (No. 2024284), “Hard
or No Start at or Below 0ºC (32ºF) after 28E6/R8 Campaign.” Failure to comply with the eligibility requirements and/or repair
instructions may result in a partial or complete debit of the warranty claim.
Warranty Coverage / Obligation
This warranty extension covers only the diagnosis and replacement of affected glow plugs and related software, if
necessary. This applies only to vehicles which experience a hard or no-start condition when temperatures drop below
freezing and have records to show that the 28E6/R8 emissions service action was previously performed.
Hard or no-start conditions that occur when ambient temperatures are above freezing are not related to this issue and are not
covered under this warranty. Other conditions unrelated to the glow plug issue described above may cause starting concerns
with your vehicle. These conditions may require repairs that are needed for proper diagnosis of the underlying condition. Any
repairs related to the following are not covered under this warranty extension:
•
•

Repairs necessary for proper diagnosis of these other conditions.
Repairs required to bring the vehicle’s emission system or related software back up to factory specifications.

Additional repairs or part(s) replacement will only be admissible under this limited extended warranty if directly caused by the
previously performed 28E6/R8 emissions service action.
The following are also not covered under this limited extended warranty:
•
•

Damage due to intentional or unintentional modification(s) to related systems;
Damage from collision or contact with rocks, parking curbs or other items causing outside influence.

This warranty extension will not cover any damage or malfunctions caused by installation of non-EPA certified parts, or parts that
alter the performance of the engine; engine controls; or exhaust system, such as the installation of engine management
components (“chipped” or “tuned” ECMs) not approved by Volkswagen.
To determine if a vehicle is eligible for the Glow Plug Limited Warranty Extension, check the VIN in ElsaWeb > Vehicle Specific
Notes > Vehicle Data. If the warranty extension is applicable to the vehicle, The “Enhanced Coverage” section of the “Vehicle
Data” screen in ElsaWeb will be populated with the warranty extension parameters.
Warranty Extension Claim Coding
Claim Type:

110

Service Number:

2884

Damage Code:

0016

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For further information on claim coding, please refer to Technical Bulletin 28-10-05 (No. 2024284), “Hard or No Start at or Below
0ºC (32ºF) after 28E6/R8 Campaign.”
Any malfunctions of non-emissions electrical and mechanical components remain covered by the normal terms of the New
Vehicle Limited Warranty. Additionally, should the vehicle be sold, this warranty is fully transferable to subsequent owners.
If you have any inquiries, please contact your Warranty Claims Specialist.

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1.3.13 Volkswagen Active Limited Warranty Extensions
1.3.13.1 Active Limited Warranty Extensions, Quick Reference Chart
The table below contains a list of currently active limited warranty extensions which are component-specific:
Component(s) with Volkswagen
Sec.
Limited Extension Warranties

.2

.3

Catalytic Converter Limited Warranty
Extension (10/193k)

.4

Catalytic Converter Limited Warranty
Extension (10/160k)

.5
.6
.7
.8
.9
.10
.11
.12
.13
.14
.15
.16
.17
1

Engine Coolant Temperature (ECT)
Sensor Limited Warranty Extension

1

Model
Year(s)

Model(s)

Engine

2001-2003 Passat
Golf, GTI, Jetta, New
2001
Beetle
2004
GTI, Jetta GLI
2004

New Beetle Conv.

2004-2005
2004-2006
2001-2003
2003
2002

New Beetle
Golf
Golf, Jetta, New Beetle
New Beetle Conv.
Cabrio

Centre High-Mounted Stoplight LightEmitting Diodes (LEDs) Limited Warranty 2006-2009 GTI
Extension
DSG Transmission Limited Warranty
Eos, GTI, Jetta
2007-2010
Extension
Sedan/Wagon, Passat, CC
2003-2006 New Beetle Sedan/Conv.
Transmission Valve Body Limited
2005-2008 Jetta, Rabbit
Warranty Extension
2006-2008 Passat Sedan/Wagon
Eos Window Regulator Cables Limited
2007-2011 Eos
Warranty Extension
Enhanced Oil Sludge Limited Warranty
2001-2004 Passat
Extension
Camshaft Follower Limited Warranty
Eos, GTI, Jetta, Passat
2006-2007
Extension
Sedan/Wagon
Fuel Pressure Sensor Limited Warranty
Eos, GTI, Jetta, Passat
2007-2008
Extension
Sedan/Wagon
Positive Crankcase Ventilation (PCV)
Eos, GTI, Jetta, Passat
2006-2008
Valve Limited Warranty Extension
Sedan/Wagon
Intake Manifold Runner Control Motor
Eos, GTI, Jetta, Passat
2007-2008
Limited Warranty Extension
Sedan/Wagon
Routan Front Wheel Bearing Limited
2009-2010 Routan
Warranty Extension
Jetta Driver Door Wiring Harness Limited
4
2006
Jetta
Warranty Extension
2009-2012 Jetta Sedan/Wagon
Diesel Engine Exhaust Flap Limited
2010-2012 Golf
Warranty Extension
2012
Passat
Secondary Air Pressure Sensor Limited
2009
Jetta, Golf
Warranty Extension

Duration
2
Years or Mileage
date
(km)

1.8T
1.8T

3

10

160,000

3

10

193,000

2.0L

3

10

160,000

All

10

Unlimited

All

6

160,000

All (with AQ-250
transmission
system)

7

160,000

All

5

Unlimited

1.8T

10

192,000

3

10

192,000

2.0L TFSI

3

10

192,000

2.0L TFSI

3

10

192,000

2.0L TFSI

3

10

192,000

All

5

145,000

All

8.5

165,000

3

10

193,000

3

10

193,000

2.8L VR6
2.0L

2.0L TFSI

TDI

2.5L

Whichever occurs first.
From the original date of sale or lease (in-service date).
3
Specific Engine Codes found in respective detailed descriptions of the Warranty Extension.
4
For specific VIN range of vehicles, see the respective detailed description of the Warranty Extension.
2

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Warranty Policies and Procedures

1.3.13.2 Engine Coolant Temperature (ECT) Sensor Limited Warranty Extension
Affected Models / Model Years
•
•
•

2001-2003 MY Passat 1.8T
2001 MY New Beetle, Golf, GTI, Jetta, 1.8T with AWV or AWW Engine code
2004 MY GTI, Jetta GLI 2.8L VR6

Warranty Policy
The Emissions Control Systems Warranty for Engine Coolant Temperature (ECT) sensor replacement under specific conditions
has been extended to 10 years or 160,000 km, whichever occurs first, from the vehicle's original in-service date. The vehicle’s
original in-service date is defined as the date the vehicle was delivered to either the original purchaser or the original lessee; or if
the vehicle was first placed in service as a “demonstrator” or “company” car, on the date such vehicle was first placed in service.
Symptoms of a malfunctioning ECT sensor could include but are not limited to erratic operation or complete malfunction of the
coolant temperature gauge, and illumination of the Malfunction Indicator Light (MIL).
Warranty Coverage / Obligation
This limited warranty extension only covers the diagnosis and replacement of the ECT sensor, if necessary, without
charge as long as the vehicle is within the time and kilometre limits stated within this warranty extension.
Some other symptoms / conditions may require repairs unrelated to the ECT sensor. Repairs of these symptoms are outside the
emissions-related warranty and are the owner’s responsibility. As a result, any repairs related to the following are not covered
under this warranty extension:
•
•

Repairs necessary for proper diagnosis of these other conditions.
Repairs required to bring any of the vehicle’s systems up to factory specifications.

Additional repair(s) or part(s) replacement will only be admissible under this limited extended warranty if directly caused by the
malfunctioning ECT sensor.
The following are also not covered under this limited extended warranty:
•
•

Damage due to intentional or unintentional modification(s) to the emissions system and / or other related parts / systems.
Damage from collision or contact with rocks or parking curbs or other items, or outside influence.

Claim Type:
Service Number:
Damage Code:

Volkswgen Group Canada, Inc.

Warranty Extension Claim Coding
1E1
Federal Emissions Warranty
2462
Temperature Sensor (for engine coolant)
0040
Electrical Malfunction

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1.3.13.3 Catalytic Converter Limited Warranty Extension (10 years or 193,000 km)
Affected Models / Model Years:
•
•
•

2004 MY New Beetle Conv. with 2.0L BGD Engine code
2004-2005 MY New Beetle, Jetta with 2.0L BEV Engine code
2004-2006 MY Golf with 2.0L BEV Engine Code

Warranty Policy
Volkswagen Group Canada (VGCA), Inc. has extended the Emission Control System Warranty for catalytic converter
replacement under specific conditions to 10 years or 193,000 km, whichever occurs first, from the vehicle's original in-service
date.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the original purchaser or the
original lessee; or if the vehicle was first placed in service as a “demonstrator” or “company” car, on the date such vehicle was
first placed in service.
The vehicle may demonstrate one of the following symptoms:
•
•

Rattling noise coming from under the vehicle in the area of the converter
Malfunction Indicator Light (MIL) may illuminate

See Technical Bulletin 26-11-01 (No. 2023049), “MIL is ON and / or Catalytic Converter is Rattling,” for details on vehicle
eligibility, how to properly diagnose the symptoms, and how to perform repair(s) to fix the issue. Failure to comply with the
contained eligibility requirements and / or repair instructions may result in a partial or complete debit of the warranty claim.
Warranty Coverage / Obligation
This warranty extension covers the diagnosis and replacement of the catalytic converter, if necessary, without charge as
long as the vehicle remains within the limitations of the warranty period stated above.
There are other conditions that may result in the illumination of the MIL light, including some that may require repairs unrelated to
the catalytic converter, but are necessary for proper diagnosis. Any repairs related to the following are not covered under this
warranty extension:
•
•

Repairs necessary for proper diagnosis of these other conditions.
Repairs required to bring the vehicle’s emission system and / or related system(s) back up to factory specifications.

Additional repairs or part(s) replacement will only be admissible under this limited extended warranty if directly caused by the
catalytic converter malfunction.
The following are also not covered under this limited extended warranty:
•
•

Damage due to intentional or unintentional modification(s) to the converter or exhaust system,
Damage from collision or contact with rocks or parking curbs or other items, or outside influence.

This warranty extension will not cover any damage or malfunctions caused by installation of non-EPA certified parts, or parts that
alter the performance of the engine; engine controls; or exhaust system, such as the installation of engine management
components (“chipped” or “tuned” ECMs) not approved by Volkswagen.
To determine if a vehicle is eligible for the Catalytic Converter Warranty Extension, check the VIN in ElsaWeb > Vehicle Specific
Notes > Vehicle Data. If the warranty extension is applicable to the vehicle, The “Enhanced Coverage” section of the “Vehicle
Data” screen in ElsaWeb will be populated with the warranty extension parameters as shown:

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In the event a customer refuses to have the repair performed after completion of the diagnosis, the technician diagnosis time will
be covered under this limited extended warranty, if supported with proper punch time and documentation.
Catalytic Converter Warranty Extension Claim Coding
Claim Type:

1E1, Federal Emissions Warranty

Service Number: 2673
0012 Diagnosis only, no repair performed
Damage Code: