Mileage (km)
date
2

All

7

Unlimited

All
2.0L, 1.9L TDI
VR6 2.8L
2.0L, 1.9L TDI,
VR6 2.8L
2.0L, 1.9L TDI,
1.8T
1.8T
1.8T
1.8T

8

160,000

7

115,000

8

Unlimited

2.0L

10

193,000

All

5/25/2005
to
6/30/2010

Unlimited

3

6

All

6

All

6

2004-2006 All

TDI

1

10/31/2005
to
6/30/2010
9/28/2007
to
9/30/2010
Until
10/31/2012

Unlimited
Unlimited
Unlimited

Whichever occurs first.
From the original date of sale or lease (in-service date).
3
Specific Engine Codes found in respective detailed descriptions of the Warranty Extension.
4
VV/VZ Campaign.
5
M2/M3 Campaign.
6
For specific VIN range of vehicles, see Technical Bulletin in the respective detailed description of the Warranty Extension.
7
This limited warranty extension will be in effect until September 30, 2010 and will be activated only after the R2 and R3 Customer
Satisfaction campaigns have been performed. Owners of the affected vehicles will have until September 30, 2009 to have the campaigns
completed.
2

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Warranty Policies and Procedures

1.3.12.2 Front Window Regulator Mechanism Limited Warranty Extension
Affected Models / Model Years
•
•
•

2003-2005 MY Golf, GTI
2003-2005 MY Jetta, Jetta Wagon (A4 Only)
2003-2005 MY New Beetle

Warranty Policy
Volkswagen Group Canada Inc. is offering an extended limited warranty good for 7 years, regardless of mileage, from original
vehicle in-service date covering the mechanical malfunction of the driver and passenger door front window regulator
mechanism(s).
For information on symptoms and diagnosis, repair instructions, and required part numbers, please refer to Technical Bulletins
64-08-05 (No. 2010640), “Window, Driver and Passenger Door Window Regulator, Repairing” and 64-08-06 (No. 2012394), “Door
Windows May Separate from Window Regulator Clamps.” Failure to comply with the contained eligibility requirements and / or
repair instructions may result in a partial or complete debit of the warranty claim.
Warranty Coverage / Obligation
This warranty covers only the diagnosis repair of the window regulator mechanism(s) upon diagnosis of a mechanical
malfunction while the vehicle was still covered under the limitations of this warranty as stated above.
All other malfunctions of the window regulator electrical components remain covered by the normal terms of the New Vehicle
Limited Warranty (NVLW). No action is necessary for the customer to activate this extended front window regulator mechanism
warranty. This warranty extension will also be transferred to all subsequent owners of the affected vehicles for any driver and
passenger door front window regulator mechanism mechanical malfunction repair.
Some symptoms / conditions may require repairs unrelated to the window regulator mechanism(s) in order to properly diagnose
the warrantable condition. Any repairs related to the following are not covered under this warranty extension:
•
•

Repairs necessary for proper diagnosis of these other conditions.
Repairs required to bring any of the vehicle’s systems up to factory specifications.

Additional repair(s) or part(s) replacement will only be admissible under this limited extended warranty if directly caused by the
window regulator mechanism(s) mechanical malfunction.
The following are also not covered under this limited extended warranty:
•
•

Damage due to intentional or unintentional modification(s) to the electrical system and / or other related parts / systems.
Damage from collision or contact with rocks or parking curbs or other items, or outside influence.
Warranty Extension Claim Coding
Claim Type:
110
Service Number:
5730
Damage Code:
0055

For claim coding instructions and any other additional information, please refer to Technical Bulletins 64-08-05 (No. 2010640),
“Window, Driver and Passenger Door Window Regulator, Repairing” and 64-08-06 (No. 2012394), “Door Windows May Separate
from Window Regulator Clamps.”

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Warranty Policies and Procedures

1.3.12.3 Ignition Switch Limited Warranty Extension
Affected Models / Model Years:
•

1996-1997 MY Jetta, Passat

Warranty Policy
Volkswagen Group Canada, Inc. (VGCA) has implemented an extended limited warranty covering the electrical portion of the
ignition switch for vehicles listed above during a period of 8 years or 160,000 km, whichever occurs first, from the original inservice date of the vehicle.
The original in-service date of the vehicle is defined as the date the vehicle was delivered to either the original purchaser or the
original lessee; or if the vehicle was first placed in service as a "demonstrator" or "company" car, on the date such vehicle was
first placed in service.
Warranty Coverage / Obligation
The Ignition Switch Limited Warranty Extension will only cover the diagnosis and repair of the electrical portion of the
vehicle’s ignition switch that, upon failure, results in the windshield wipers, headlamps, and / or the air conditioning
system becoming inoperative immediately after the engine is started.
Some symptoms / conditions may require repairs unrelated to the ignition switch malfunction in order to properly diagnose the
warrantable condition. Any repairs related to the following are not covered under this warranty extension:
•
•

Repairs necessary for proper diagnosis of these other conditions.
Repairs required to bring any of the vehicle’s systems up to factory specifications.

Additional repair(s) or part(s) replacement will only be admissible under this limited extended warranty if directly caused by the
malfunctioning ignition switch.
The following are also not covered under this limited extended warranty:
•
•

Damage due to intentional or unintentional modification(s) to electrical system and / or other related parts / systems.
Damage from collision or contact with rocks or parking curbs or other items, or outside influence.
Warranty Extension Claim Coding
Claim Type:
110
Service Number:
2804
Damage Code:
0040
Labour Operation:
28041900 (Confirm via ElsaWeb)

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Warranty Policies and Procedures

1.3.12.4 Mass Air Flow (MAF) Sensor Emissions Control System Limited Warranty Extension
Affected Models / Model Years
The following models with specific engine types could be affected by this warrantable condition:
•
•
•
•
•
•

1999-2001 MY Golf – 2.0L, 1.9L, TDI
1999-2001 MY GTI – VR6 2.8L
1999-2001 MY Jetta – 2.0L, 1.9L TDI, VT6 2.8L
1999-2001 MY New Beetle – 2.0L, 1.9L TDI, 1.8T
1999-2001 MY Passat – 1.8T
2000-2001 MY Golf, Jetta – 1.8T

Warranty Policy
Volkswagen Group Canada, Inc. (VGCA) has implemented an extension to the Emissions Control Systems Warranty for mass air
flow (MAF) sensors for 7 years or 115,000 km, whichever occurs first, from the vehicle's original in-service date.
The vehicle's original in-service date is defined as the date the vehicle was delivered to either the original purchaser or the original
lessee; or if the vehicle was first placed in service as a "demonstrator" or "company" car, on the date such vehicle was first placed
in service.
Warranty Coverage / Obligation
This warranty extensions only covers the diagnosis and repair of a vehicle’s malfunctioning MAF sensor. For proper
diagnosis instructions, see Technician Tip Bulletin 24-02-23, “Mass Air Flow Sensor Replacement.”
Some symptoms / conditions may require repairs unrelated to the MAF sensor in order to properly diagnose the warrantable
condition. Any repairs related to the following are not covered under this warranty extension:
•
•

Repairs necessary for proper diagnosis of these other conditions.
Repairs required to bring any of the vehicle’s systems up to factory specifications.

Additional repair(s) or part(s) replacement will only be admissible under this limited extended warranty if directly caused by the
malfunctioning MAF sensor.
The following are also not covered under this limited extended warranty:
•
•

Damage due to intentional or unintentional modification(s) to the engine and / or other related parts / systems.
Damage from collision or contact with rocks or parking curbs or other items, or outside influence.
Warranty Extension Claim Coding
Claim Type:
1E1
Service Number:
2445 (Gas) or 2359 (Diesel)

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Warranty Policies and Procedures

1.3.12.5 Oil Sludge Limited Warranty Extension
Volkswagen has implemented an extended warranty for "oil sludge" related repairs for 1998-2004 Model Year Volkswagen
Passats equipped with 1.8L Turbo engines. Repairs performed within 8 years, unlimited km, from the original in-service date will
be covered at 100%. This extended warranty is fully transferable to a subsequent owner. This extended warranty does not affect
other applicable warranty coverage.
Volkswagen will cover necessary engine repairs if "oil sludge" causes a malfunction in the engine where the owner can provide
documentation of oil changes in accordance with the published maintenance schedule. This extended Warranty only applies to
"oil sludge" related repairs for vehicles maintained as recommend by Volkswagen.
This warranty extension does not cover normal wear and tear or engine damage due to improper maintenance. Any malfunction
not related to engine "oil sludging" remains subject to the normal terms of the New Vehicle Limited Warranty. If the recommended
oil change procedures are not followed, this warranty extension may not apply.
Claim Type: 110
Service Number: S617
Damage Code: 0010
Outside Labour Operation (Engine Repair or Replace): S6171000 Outside Labour $ Amount:
•
•

Engine Repair: $ amount equivalent to 700 TU, plus an additional 80 TU if camshaft adjuster replacement was necessary
Engine Replacement: $ amount equivalent to 1200 TU

Oil sludge-related engine repair/replacement for vehicles that fall out of the oil sludge limited warranty extension
parameters, specific to the maintenance history only. For example: If a customer has missed, or was late in completing a
maintenance interval and the vehicle is still within the 8 year limit from the vehicles original in-service date
For oil sludge customers who have shown a good faith pattern of maintaining their vehicle with oil changes and who can provide
documented proof of doing so: Based on the number of maintenances, Service Managers, at their own discretion, are empowered
to assist customers one-time only on a case-by-case basis and authorize up to $2,000 in repairs without having VGCA approval
prior to taking care of the customer. Service Managers will confirm diagnosis with VGCA for repairs estimates higher than $2,000.
Service Managers must contact the Technical Helpline to confirm oil sludge diagnosis and how to affect the repair. The Service
Manager must contact the FOM for their assistance in determining eligibility for the repair.
•
•
•

After reviewing the diagnosis, the Technical Helpline will validate the replacement of the engine or will instruct the
technician on the appropriate repair procedure.
The engine will be held for FOM inspection.
FOM will sign and date the repair order to validate the repair after part inspection.

The Service manager must write the following comments on each repair order:
•
•

"One time only repair"
Date:__________ Service Manager Signature: ___________
SAGA Claim Coding for "One Time Only" Oil Sludge-Related Engine Repair/Replacement
Claim Type:
Service Number:
Damage Code:
Outside Labour Operation:
Enter Outside Labour $

Engine Repaired

Engine Replaced

1-10
S617
0010

1-10
S617
0010

S6171000, 700 TU
S6171000, 1200 TU
S6171000, 80 TU (Replace
amount equivalent to the number of TU shown:
camshaft adjuster, if necessary)
Comments:
Enter the code GWSLDG in the first 6 spaces of the claim comments section.

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Warranty Policies and Procedures

1.3.12.6 Catalytic Converter Limited Warranty Extension (10 years or 193,000 km)
Affected Models / Model Years:
•
•

1999-2001 MY Golf, Jetta, New Beetle with AEG engine code
1999-2000 MY GTI 2.0L with AEG engine code

Warranty Policy
Volkswagen has extended the Emission Control System Warranty for catalytic converter replacement under specific conditions
to 10 years or 193,000 km, whichever occurs first, from the vehicle's original in-service date.
The vehicle may demonstrate one of the following symptoms:
•
•

Rattling noise coming from under the vehicle in the area of the converter
Malfunction Indicator Light (MIL) may illuminate

Please refer to Technical Bulletin 26-07-04 (No. 2010464), “MIL is ON and/or Catalytic Converter is Rattling,” for details on the
diagnosis and repair of this condition and to determine vehicle eligibility. Failure to comply with the contained eligibility
requirements and / or repair instructions may result in a partial or complete debit of the warranty claim.
Warranty Coverage / Obligation
This warranty extension covers the diagnosis and replacement of the catalytic converter, if necessary, without charge as
long as the vehicle remains within the limitations of the warranty stated above.
There are other conditions that may result in the illumination of the MIL light, including some that may require repairs unrelated to
the catalytic converter, but necessary for proper diagnosis. Any repairs related to the following are not covered under this
warranty extension:
•
•

Repairs necessary for proper diagnosis of these other conditions.
Repairs required to bring the vehicle’s emission system back up to factory specifications.

Additional repair(s) or part(s) replacement will only be admissible under this limited extended warranty if directly caused by the
catalytic converter malfunction.
The following are also not covered under this limited extended warranty:
•
•

Damage due to intentional or unintentional modification(s) to the converter or exhaust system.
Damage from collision or contact with rocks or parking curbs or other items, or outside influence.

In the event a customer refuses to have the repair performed after completion of the diagnosis, the technician diagnosis
time will be covered under this limited extended warranty, if supported with proper punch time and documentation.
Catalytic Converter Warranty Extension Claim Coding
Claim Type:

1E1

Service
Number:

2673

0012 Diagnosis only, no repair performed
Damage Code: 0016 Replacement, MIL light on, fault P0422
0015 Replacement, rattling caused by broken or deteriorated monolith
Comments:
Repair details including fault code(s) if applicable
It is essential to follow Technical Bulletin 26-07-04 (No. 2010464), “MIL is ON and/or Catalytic Converter is Rattling,” to determine
if the extended warranty is applicable. Failure to comply with these requirements may result in a partial or complete debit of the
warranty claim.

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Warranty Policies and Procedures

1.3.12.7 “Comfort Seat” Limited Warranty Extension
Affected Models/Model Years
The following vehicles involved in the Customer Satisfaction Campaigns VV and VZ may be affected by the warrantable condition
described below:
•
•
•

2002-2004 MY Jetta Sedan
2003-2005 MY Jetta Wagon
2003-2005 MY Golf, GTI

For specific VIN ranges of eligible Volkswagen models, see Technical Bulletin 72-07-02 (No. 2014657), “Seat, Heater,
Inoperative.” Also, please refer to this Technical Bulletin for proper diagnosis and repair instructions. Failure to comply with the
contained eligibility requirements and / or repair instructions may result in a partial or complete debit of the warranty claim.
Note: This warranty extension does not apply to models found within the VIN range which have an in-service date more
recent then May 25, 2005.
Warranty Policy
The “Comfort Seat” Limited Warranty Extension will be in effect during the period from May 25, 2005 to June 10, 2010,
regardless of vehicle mileage. Only during this time may warranty repairs be performed following the launch of the Customer
Satisfaction Campaigns VV and VZ. This extension is only applicable after completion of the VV and VZ campaigns for a
potentially eligible vehicle.
Warranty Coverage / Obligation
This warranty extension covers the diagnosis and repair of the “Comfort Seat” electrical mechanism of all eligible
vehicles. Parts covered for proper repair include an Electrical Repair Kit and the Seat Heater Switch (Please refer to ETKA for
applicable part numbers). The only other part(s) and / or labour which can be claimed under this warranty extension are those
which have damage(s) consequential to the original seat cover issue. These additions must be clearly documented in the
technician notes. There is NO coverage for conditions related to normal wear and tear.
Some other symptoms / conditions may require repairs unrelated to the “Comfort Seat” malfunction in order to properly diagnose
the warrantable condition. Any repairs related to the following are not covered under this warranty extension:
•
•

Repairs necessary for proper diagnosis of these other conditions.
Repairs required to bring any of the vehicle’s systems up to factory specifications.

The following are also not covered under this limited extended warranty:
•
•

Damage due to intentional or unintentional modification(s) to the electrical system and / or other related parts / systems.
Damage from collision or contact with rocks or parking curbs or other items, or outside influence.

Warranty Eligibility
To determine if a specific vehicle is eligible for this warranty extension, enter the VIN in ElsaWeb and go to Campaign/Action
Information > Open Campaigns/Actions, and proceed as described in the following scenarios:
•
•
•

If campaigns are open and vehicle does not present seat-heating malfunctions.
o Perform and code the VV and VZ campaigns as described in their respective Customer Satisfaction Campaign
Circulars.
If campaigns are open and vehicle presents seat-heating malfunctions.
o Perform and code the VV and VZ campaigns as described in their respective Customer Satisfaction Campaign
Circulars.
If campaigns are not shown in ElsaWeb under Campaign/Action Information > Open Campaigns/Actions and vehicle
presents seat-heating malfunctions.
o Check ElsaWeb > Campaign/Action Information > Detailed Campaign History to confirm that the campaigns
were, at one time, opened and performed.
 If so, proceed with repair and claim the covered seat heating components and labour while following the
"Comfort Seat" Extended Warranty Policy and code the repair as listed below.
 If not, the warranty extension does not apply.

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Warranty Policies and Procedures

Claim Type:
Service Number:
Comments:

Warranty Extension Claim Coding
110
7426
Include VV and VZ Campaign, Dealer Number, Claim ID, description
of repair and consequential related part(s) replacement, if applicable.

For claim coding instructions and any other additional information, please refer to Technical Bulletin 72-07-02 (No. 2014567),
“Seat, Heater, Inoperative.”

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Warranty Policies and Procedures

1.3.12.8 Passat (M2/M3) Seat Heater Limited Warranty Extension
Affected Models/Model Years
The following vehicles involved in the Customer Satisfaction Campaigns M2 and M3 may be affected by the warrantable condition
described below:
•

2002-2003 MY Passat

For a specific VIN range of eligible vehicles, see Technical Bulletin 72-07-02 (No. 2014657), “Seat, Heater, Inoperative.” Also,
please refer to this Technical Bulletin for proper diagnosis and repair instructions. Failure to comply with the contained eligibility
requirements and / or repair instructions may result in a partial or complete debit of the warranty claim.
Warranty Policy
This Seat Heater Limited Warranty Extension will be in effect during the period from December 19, 2005 to June 10, 2010,
regardless of vehicle mileage. Only during this time may warranty repairs be performed following the launch of the Customer
Satisfaction Campaigns M2 and M3. This extension is only applicable after completion of the M2 and M3 campaigns for a
potentially eligible vehicle.
Warranty Coverage / Obligation
This warranty extension covers the diagnosis and repair of the seat heater electrical mechanism of all eligible vehicles.
Parts covered for proper repair include an Electrical Repair Kit, the Seat Heater Switch, and tie wraps as required (Please refer to
ETKA for applicable part numbers). The only other part(s) and / or labour which can be claimed under this warranty extension are
those which have damage(s) consequential to the original seat cover issue. These additions must be clearly documented in the
technician notes. There is NO coverage for conditions related to normal wear and tear.
Some other symptoms / conditions may require repairs unrelated to the seat heater malfunction in order to properly diagnose the
warrantable condition. Any repairs related to the following are not covered under this warranty extension:
•
•

Repairs necessary for proper diagnosis of these other conditions.
Repairs required to bring any of the vehicle’s systems up to factory specifications.

The following are also not covered under this limited extended warranty:
•
•

Damage due to intentional or unintentional modification(s) to the electrical system and / or other related parts / systems.
Damage from collision or contact with rocks or parking curbs or other items, or outside influence.

Warranty Eligibility
To determine if a specific vehicle is eligible for this warranty extension, enter the VIN in ElsaWeb and go to Campaign/Action
Information > Open Campaigns/Actions, and proceed as described in the following scenarios:
•
•
•

If campaigns are open and vehicle does not present seat-heating malfunctions.
o Perform and code the M2 and M3 campaigns as described in their respective Customer Satisfaction Campaign
Circulars.
If campaigns are open and vehicle presents seat-heating malfunctions.
o Perform and code the M2 and M3 campaigns as described in their respective Customer Satisfaction Campaign
Circulars.
If campaigns are not shown in ElsaWeb under Campaign/Action Information > Open Campaigns/Actions and vehicle
presents seat-heating malfunctions.
o Check ElsaWeb > Campaign/Action Information > Detailed Campaign History to confirm that the campaigns
were, at one time, opened and performed.
 If so, proceed with repair and claim the covered seat heating components and labour while following the
"Comfort Seat" Extended Warranty Policy and code the repair as listed below.
 If not, the warranty extension does not apply.

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Claim Type:
Service Number: