Winnebago Vista

N/A

N/A

Itasca Sunstar

*Whichever occurs first
IMPORTANT!
For extremely important policy information on this and other warranty types, such as:
• The start or end of the warranty period,
• Where to go for warranty service,
• Repairs required while travelling, or emergency repairs,
• Other important, basic warranty terms,
ALWAYS refer to Important Warranty Information for All Warranty Types
Warranty Period
For all new Volkswagen vehicles (excluding Routan), the coverage under the Corrosion Perforation Limited Warranty lasts for 12
years, regardless of vehicle mileage, starting from the vehicle’s original in-service date. ALWAYS refer to the chart above for
specific coverage duration by model / model year.
For the Volkswagen Routan, the coverage duration of this warranty for outer-body sheet metal panels is 5 years or 160,000 km,
whichever occurs first, starting from the vehicle’s in-service date. “Outer-body sheet metal panels” on a Routan are defined as
those panels that are finish-painted and can be seen while walking around the outside of the vehicle. All other sheet metal panels
are covered for 3 years, regardless of mileage, starting from the vehicle’s original in-service date.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the original purchaser or the

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original lessee; or if the vehicle was first placed in service as a “demonstrator” or “company” car, on the date such vehicle was
first placed in service.
Any implied warranty, including any warranty of merchantability or warranty of fitness for a particular purpose, will continue in
force only during the warranty period – as described in this section – of the limited Corrosion Perforation Limited Warranty.
Neither Volkswagen nor the manufacturer assumes, or authorizes any person to assume, any other obligation or liability on its
behalf. Some provinces do not permit a limitation on how long an implied warranty lasts or the exclusion or limitation of incidental
or consequential damages. This warranty gives owners specific legal rights, and they may also have other rights that vary from
province to province.
Corrosion Perforation
It is essential for dealers to realize exactly what the definition of corrosion perforation is in the context of the Corrosion Perforation
Limited Warranty. Throughout this section and other related portions of this manual, corrosion perforation or “rust-through”
generally refers to corrosion originating from inside the vehicle.
Typically, corrosion perforation begins as a “bubble” visible on the surface of the paint. This is caused by expanding of the sheet
metal due to corrosion under the surface of the paint. A reimbursable condition of corrosion perforation has little to no visible
occurrences of surface corrosion around the affected area and shows no signs of any type of outside influence.
Corrosion perforation does NOT refer to a hole in a sheet metal panel due to unrepaired or improperly repaired corrosion. VGCA
reserves the right to refuse a corrosion claim similar to this if discovered to be caused by any type of outside influence and / or
customer neglect. Please refer to the heading below, “Corrosion Maintenance / Repair Expectations,” for further clarification.
For visual examples of conditions covered and NOT covered under the Corrosion Perforation Limited Warranty, please
refer to the Warranty Paint and Corrosion Handbook found in ServiceNet under VGCA Warranty > Corrosion.
Warranty Coverage
Throughout the applicable period stated above, the Corrosion Perforation Limited Warranty covers body sheet metal panels that
are affected by a corrosion or “rust-through” condition – as described above – which originates from the inside of the affected
panel(s) and has been proven to NOT be caused by any sort of outside influence. “Body sheet metal panels” are defined as
those panels that are finish-painted and can be seen while walking around the outside of the vehicle.
For a clear list of corrosion conditions NOT covered under this warranty, please refer to Section 1.3.7, “Corrosion Perforation
Limited Warranty, Exclusions.”
Warrant Obligation
This warranty states that the repair(s) and / or replacement of affected, eligible body sheet metal panels will be fully reimbursed.
All corrosion-related repairs must be pre-authorized by the dealership’s respective Paint and Corrosion Warranty Specialist prior
to being performed. Repairs will be made in order to best match the vehicle’s original finish, but this warranty does NOT cover
the cost of painting additional, adjacent panels on the vehicle solely for paint matching / blending.
In order to receive full reimbursement, dealers must comply with the repair specifications and claiming requirements described for
warrantable paint- and corrosion-related issues found in Section 5, “Paint and Corrosion.”
Corrosion Maintenance / Repair Expectations
Every Volkswagen vehicle is originally corrosion protected at the factory. Customers do NOT need to purchase rust-proofing
upon vehicle purchase in order to keep this warranty in effect.
Beyond that, it is the vehicle owner’s responsibility to promptly repair paint damage, damaged undercoating, or surface corrosion,
at the owner’s expense, to maintain the Corrosion Perforation Limited Warranty for the affected area of the eligible vehicle.
Neglecting to have the vehicle promptly repaired will result in refusal of coverage of the affected area under this warranty.
“Rust-through” conditions on any body sheet metal panel originating from the inside of the affected panel(s) and not caused by
outside influences must be addressed with an authorized Volkswagen dealer at the earliest stage possible. Neglecting to have the
vehicle promptly repaired will result in refusal of coverage of the affected area under the Corrosion Perforation Limited Warranty.
During these repairs, it is important to note that dealers will do their best to match the vehicle’s original finish, but this warranty
will still NOT cover the cost of painting additional, adjacent panels solely for paint matching / blending.
Transference
This Corrosion Perforation Limited Warranty is automatically transferred without cost if the ownership of the vehicle changes
within the warranty period.
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For eligibility criteria, claim coding instructions, and other additional information concerning the Corrosion Perforation
Limited Warranty, please refer to the Warranty Paint and Corrosion Handbook found in ServiceNet under VGCA
Warranty > Corrosion.

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1.3.7 Corrosion Perforation Limited Warranty, Exclusions
IMPORTANT!
For exclusions or exceptions for any specific warranty type, ALWAYS refer to:
1. Warranty Coverage Exclusions, All Warranty Types
2. The policies for the individual warranty type
For component-specific exclusions or exceptions, refer to:
Warranty Coverage by Components.
Exclusions
The following are corrosion conditions which are NOT covered under the Corrosion Perforation Limited Warranty and should NOT
be submitted by the dealer for pre-authorization:
•
•
•
•
•
•
•
•
•
•
•
•

Surface corrosion: Any corrosion originating from the outer portions of a body sheet metal panel.
Corrosion resulting from any type of outside influence.
Corrosion resulting from failure to promptly repair existing conditions of paint damage, damaged undercoating, surface
corrosion, or corrosion perforation. Please refer to the Corrosion Repair / Maintenance Expectations header in Section
1.3.6, “Corrosion Perforation Limited Warranty, Coverage.”
Corrosion due to failure to wash or otherwise regularly care for the vehicle as described in the Owner's Manual.
Excessive corrosion resulting from failure to promptly repair paint damage, damaged undercoating or surface corrosion
and / or from failure to otherwise regularly care for the vehicle as described in the Owner's Manual.
Corrosion caused by un-repaired collision damage or improper collision repair (including lack of proper rust proofing or
lack of rust proofing altogether).
Corrosion caused by failure to treat repaired or newly installed body parts with a rust proofing agent that is compatible
with Volkswagen's own factory corrosion protection.
Corrosion resulting from the use of inferior rust proofing agents or methods.
Corrosion resulting from damage due to use of any chemical that is not compatible with Volkswagen's own factory
corrosion protection.
Corrosion due to modification(s) of the factory original paint / painted surface and / or configuration of the body sheet
metal panel(s).
Corrosion resulting from paint damage caused by fallout, sandblasting, salt, foreign material deposits (bird droppings, tree
sap, etc.), stone chips, or car wash chemicals.
Corrosion resulting from paint damage caused by airborne industrial pollutants (e.g. acid rain), stones, flood water, wind
storms, tree sap or other similar occurrences.

For visual examples of conditions covered and NOT covered under the Corrosion Perforation Limited Warranty, please
refer to the Warranty Paint and Corrosion Handbook found in ServiceNet under VGCA Warranty > Corrosion.
Aluminum Parts
This warranty does NOT cover corrosion perforation due to failure to perform body repairs in accordance with Volkswagen's
specified repair procedures including, but not limited to the use of non-aluminum alloy parts where an aluminum part was
originally installed onto the vehicle at the factory.
Paint Matching / Blending
This warranty does NOT cover the cost of painting the entire vehicle or any additional, adjacent body sheet metal panel(s) solely
for paint matching / blending. Only the repair of the body sheet metal panels which are affected by a warrantable corrosion
condition may be reimbursed.

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1.3.8 Federal Emissions Warranty, Coverage
Coverage Duration by Parts
Parts

Model

Model Year

All Emissions Parts
Specific Major
Emissions Control
Components**

Duration*
Years

Kilometres

2

40,000

8

130,000

All

1996 and newer

*Whichever occurs first
**A full list of components is found in Section 1.3.10, “Federal Emission Warranty, Coverage by Component.”
Any implied warranty, including any warranty of merchantability or warranty of fitness for a particular purpose, will continue in
force only during the warranty period – as described in this section – of the limited Federal Emissions Warranty. Neither
Volkswagen nor the manufacturer assumes, or authorizes any person to assume, any other obligation or liability on its behalf.
Some provinces do not permit a limitation on how long an implied warranty lasts or the exclusion or limitation of incidental or
consequential damages. This warranty gives owners specific legal rights, and they may also have other rights that vary from
province to province.
IMPORTANT!
For extremely important policy information on this and other warranty types, such as:
1. The start or end of the warranty period,
2. Where to go for warranty service,
3. Repairs required while travelling, or emergency repairs,
4. Other important, basic warranty terms,
ALWAYS refer to Important Warranty Information for All Warranty Types
Federal Emission Warranty Types
The Federal Emission Warranty is composed of two distinct types as described below:
Emissions Control System Defect Warranty
Emission-related parts that fail to conform with Environment Canada regulations due to a defect(s) in material(s) or workmanship
(coverage period is 2 years or 40,000 km, whichever occurs first, for any emission related part and 8 years or 130,000 km,
whichever occurs first, for specific control devices).
Emissions Control System Performance Warranty
Emission-related parts that fail to pass an Emissions Test or the ‘Smog Check’ inspection (coverage period is 2 years or 40,000
km, whichever occurs first for any emission related part and 8 years or 130,000 km, whichever occurs, first for specific control
devices).

Claim Type

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Warranty Claim Coding
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1.3.9 Federal Emissions Warranty, Types
1.3.9.1 Emissions Control System Defect Warranty
Volkswagen Group Canada Inc. (VGCA), the authorized importers of Volkswagen vehicles in Canada, warrants to the original
retail purchaser or original lessee and any subsequent purchaser or lessee that every Volkswagen vehicle imported by
Volkswagen was designed, built and equipped so as to conform at the time of sale with all applicable regulations found in
Environment Canada’s Canadian Environmental Protection Act and applicable Provincial requirements.
Defect Warranty Obligation
The Emissions Control Defect Warranty establishes VGCA’s obligation to warrant the repairs of defect(s) in material(s) and
workmanship found in emissions-related parts and / or components, free of charge, which would cause the vehicle to fail to
conform to Environment Canada regulations.
Warranty Duration
All emissions parts are covered for 2 years after the original in-service date or until the vehicle has been driven 40,000 km,
whichever occurs first. After this period, only major emissions control components which fail to meet Environment Canada
standards will be covered for 8 years after the original in-service date or until the vehicle has been driven 130,000 km, whichever
occurs first.
The vehicle's original in-service date is defined as the date the vehicle was delivered to either the original purchaser or the original
lessee; or if the vehicle was first placed in service as a "demonstrator" or "company" car, on the date such vehicle was first placed
in service.

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1.3.9.2 Federal Emissions Performance Warranty
Performance Warranty Coverage / Obligation
Volkswagen Group Canada Inc., (VGCA) warrants to the original retail purchaser or original lessee of any Volkswagen vehicle
and any subsequent purchaser(s) or lessee(s), that any authorized Volkswagen dealer in Canada will remedy any nonconformity,
as determined below, free of charge, under the following conditions:
•
•
•
•

the vehicle fails to conform at any time during 2 years or 40,000 km, whichever occurs first, to applicable emission
inspection standards as determined by an Emissions Test adopted by Environment Canada or any Canadian province, or
if the vehicle has been in use for more than 2 years or 40,000 km, but less than 8 years or 130,000 km, whichever occurs
first, and the vehicle fails an Emissions Test resulting only from a malfunction of a catalytic converter, engine electronic
control module or on-board diagnostic device (OBD), and
the failure of the Emissions Test requires the vehicle owner to bear any penalty or other sanction, including the denial of
the right to use the vehicle under local, provincial or federal law, and
the vehicle has been maintained and operated in accordance with Volkswagen's instructions for proper maintenance and
use.

Performance Warranty Claims
A claim may be raised under this warranty immediately after a vehicle has failed an Emissions Test if, as a result of that failure,
the dealer is required by law to repair the vehicle to avoid imposition of a penalty or cancellation of the owner’s right to use the
vehicle. The owner need not actually suffer the loss or lose the right to use the vehicle or pay for the repair before presenting their
claim.
Owners may present their claims only by bringing their vehicle to any authorized Volkswagen dealer in Canada. The dealer will
honour or deny their claim within a reasonable time, not to exceed thirty (30) days, from the time at which the vehicle is presented
for repair or within any time period specified by local, provincial or federal law, whichever is shorter, except when a delay is
caused by events not attributable to Volkswagen or the dealer. If the dealer denies the claim, the owner will be notified in writing
of the reasons for rejecting the claim. If the owner does not receive notice of denial of the claim within the above time period,
Volkswagen is required by law to honour the claim.
Under certain circumstances, the owner’s claim may be denied because they have failed to comply with instructions for scheduled
maintenance contained in their Volkswagen Maintenance booklet. To determine whether they have complied with the instructions
for scheduled maintenance and proper use, Volkswagen may require the owner to furnish proof of compliance only with
maintenance instructions. VGCA reserves the right, in certain conditions, to assume that - if maintenance repairs were not
performed at their required intervals - a lack of maintenance / service repairs may be the cause of an Emissions Test failure.
Volkswagen may deny an Emissions Performance Warranty claim on the basis that a replacement part not certified by
Environment Canada was used in the maintenance or repair of the vehicle. If Volkswagen can prove that the non-certified part is
either defective in materials or workmanship, or not equivalent from an emission standpoint to the original part, and the owner is
not able to offer information that the part is either not defective or equivalent to the original part with respect to its emission
performance, then the warranty claim will be denied.
Volkswagen will not deny a claim relating to:
•
•
•

warranty work or pre-delivery service performed by an authorized Volkswagen dealer, or
work performed in an emergency to rectify an unsafe condition attributable to Volkswagen, provided the owner has taken
steps in a timely manner to put the vehicle back into a conforming condition, or
the use of an uncertified part or to non-compliance with the instructions for proper maintenance and use, which is not
related to the Emissions Test failure

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1.3.10 Federal Emissions Warranty, Coverage by Component
For 2 Years or 40,000 km
A warranted part is any part installed on a motor vehicle or its engine by the vehicle or engine manufacturer or installed during a
warranty repair which affects any regulated emission from a motor vehicle or engine which is subject to Environment Canada
emission standards. The following parts or systems listed are covered under the Federal Emissions Warranty if proven to cause
the vehicle to fail to conform to regulations set forth by Environment Canada and / or fail an Emissions Test due to defect(s) in
material(s) or workmanship:
•
•
•
•
•
•
•
•
•
•

Evaporative Emission Control System: including fuel tank, filler cap, filler neck and leak detection pump
Exhaust System: including manifolds, turbochargers, catalytic converters, down pipes and particulate traps
EGR System: including valves, pipes and coolers
Fuel Injection System: including control modules, sensors, switches, valves and fuel lines
Air Intake System: including camshaft adjuster units, sensors, manifold, pipes and control valves
Ignition System: including coils and sensors
OBD System: including Malfunction Indicator Lamp (MIL) and Data Link Connector
Positive Crankcase Ventilation (PCV) System: including control valves and pipes
Secondary Air Injection System: including air pump and control valves
Emission-related hoses, gaskets, clamps and other accessories used with the above components

For 8 Years or 130,000 km
If a vehicle has been in use for more than 24 months or 40,000 km, but less than 8 years or 130,000 km, whichever occurs first,
then VGCA will only cover the following major emission control components:
Component

Service No.

Catalytic Converter

2673

Pre-Catalytic Converter

2670

Electronic Control Module
(ECM) – For all except
Routan OR
Powertrain Control Module
(PCM) – For Routan

Description
Any and all catalysts and parts which are an integral part of any converter(s) and / or
would necessitate the replacement of such converter(s) if they fail. This includes
converter shells, nipples, heat shield, heater, and warm-up circuits.

Any and all hardware, software, wires, harnesses, connectors and the case which
2470
are an integral part of the control unit and / or would necessitate repair or
(TDI: 2360)
replacement of the unit if they fail.

On-Board Diagnostic (OBD)
Device

9752

Related Parts and Labour

N/A

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Any and all hardware, software, wires, harnesses, connectors, case, etc. that are
integral parts of the device or those parts which would necessitate repair or
replacement of the device if any of these items were to fail. This includes any portion
of the wiring harness which affects the proper operation of the vehicle's OBD Device,
as well as the MIL bulb. This does not include any other parts or systems which the
OBD system monitors.
The following parts and respective labour times are covered if required during
replacement of any of the above components: gaskets, seals; wires, harnesses,
connectors; nuts, bolts, screws, fasteners.

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1.3.11 Federal Emissions Warranties, Important Additional Information
Note: Verify that the component for which you are reviewing coverage is not considered a Powertrain Warranty component (e.g.
turbocharger). Certain items may be covered by the Powertrain Warranty.
Proper Maintenance and Use
Instructions for proper maintenance are contained in the Volkswagen Maintenance booklet. Time and km intervals at which
maintenance is to be performed may vary from model to model. Volkswagen recommends that the authorized Volkswagen dealer
or other service facility that performed the maintenance validates the Volkswagen Maintenance booklet at the approximate time or
km intervals.
If the customer performs the maintenance work them self, they must keep all documentation as proof they have performed the
maintenance at the approximate time or km intervals recommended, that they have used proper parts, and that they were able to
perform the maintenance properly.
Failure to maintain the vehicle according to the instructions for proper maintenance may cause the vehicle to exceed applicable
emissions standards and could result in denial of warranty coverage. However, Volkswagen will not deny a warranty claim solely
on the basis of the customer’s failure to maintain the vehicle according to the instructions or failure to keep a record of
maintenance.
Instructions for proper use of the vehicle are contained in the Volkswagen Owner's Manual.
Use of Genuine Volkswagen Parts
Volkswagen recommends that Genuine Volkswagen parts be used as replacement parts for the maintenance, repair or
replacement of emission control systems. Use of replacement parts which are not equivalent to Genuine Volkswagen parts in
emission performance and durability may impair the effectiveness of emission control systems. Although use of parts other than
Genuine Volkswagen parts does not invalidate these warranties, Volkswagen assumes no liability under these warranties for
failure of such parts and damage to other parts caused by such failure.
Certified Replacement Parts
Maintenance, repair, or replacement of emission control devices and systems may be performed by any automotive service and
repair establishment or qualified individual using Environment Canada certified replacement parts.
Sublet Repairs
The customer may choose to have maintenance, repair or replacement of emission control components performed by any
automotive service establishment or individual qualified to perform such services without invalidating these warranties. However,
the cost of such services is only covered for an emergency situation (Please refer to Section 1.1.7, “Emergency Repairs, All
Warranty Types”). If the independent service establishment finds a warrantable defect, the customer may deliver the vehicle to an
authorized Volkswagen dealer and have the defect corrected free of charge. Volkswagen will not be liable for any expenses which
the customer has incurred at any independent service establishment except for emergency repairs.
Parts NOT Scheduled for Inspection or Replacement
Any part, which is not scheduled for inspection or replacement at maintenance intervals specified in the Volkswagen Maintenance
booklet, is covered by this warranty for defects in material or workmanship only during the full warranty period.
Parts Scheduled for Inspection or Replacement
A part scheduled only for inspection in accordance with Volkswagen's instructions or required scheduled maintenance is covered
for the duration of these warranties. A part installed in accordance with Volkswagen's instructions or required scheduled
maintenance is warranted until the next scheduled replacement interval or for the duration of these warranties
An exception to this policy is made for oxygen sensors. This component is covered for defects in material or workmanship only
during the entire applicable warranty period. However, to keep warranty in effect for oxygen sensors, they must be replaced at
the customer’s expense as per replacement interval specified for the particular model.
Damage to Parts NOT Covered
A part not covered under the emissions warranties will only be reimbursed if a covered part causes consequential damage to the
part which is not normally covered.
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Totalled Vehicles
Claims made by a consumer under any of the statutory Emissions Warranties are required to be honoured even if a vehicle may
have been declared a "total loss" by an insurance company as long as it remains operative and has been placed back into
service. However, damage to emission components caused by flood, accident or other external events for which Volkswagen has
no responsibility may not be claimed under any of these Emissions Warranties. When servicing such a vehicle, please disclose to
the owner in writing any unsafe conditions discovered in the vehicle and recommend that these conditions be repaired before the
vehicle is operated on public streets.
Vehicles Equipped with All-Wheel Drive
Part of the emission testing programs of some provinces is to check the tailpipe emissions by running the vehicle on a
dynamometer. Most of these dynamometers are designed to test two-wheel drive vehicles and do not have rollers for all four
wheels. Therefore, make sure to inform customers that running full-time all-wheel drive vehicles on such dynamometers will
cause damage to the vehicle driveline. These vehicles carry badges that indicate they have all-wheel drive, such as “4Motion,” or
“4XMotion.”

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1.3.12 Volkswagen Obsolete Limited Warranty Extensions
1.3.12.1 Obsolete Limited Warranty Extensions, Quick Reference Chart
The table below contains a list of obsolete limited warranty extensions which are no longer in effect and / or affect models / parts
no longer within the limitations of the warranty extension period:

Component(s) with Volkswagen Limited
Sec.
Extension Warranties

.2
.3

.4

Model(s)

Golf, GTI, Jetta
Front Window Regulator Mechanism Limited
Sedan/Wagon,
2003-2005
Warranty Extension
New Beetle
Sedan
Ignition Switch Limited Warranty Extension 1996-1997 Passat, Jetta
Golf
GTI
1999-2001
Mass Air Flow (MAF) Sensor Emissions
Control System Limited Warranty Extension

.5

Oil Sludge Limited Warranty Extension

.6

Catalytic Converter Limited Warranty
Extension (10/193k)

.7

1

Model
Year(s)

2000-2001
1998-2004
1999-2001

1999-2000
2002-2004
4
"Comfort Seat" Limited Warranty Extension 2003-2005
2003-2005

Jetta
New Beetle
Passat
Golf, Jetta
Passat
Golf, Jetta, New
Beetle
GTI
6
Jetta Sedan
6
Jetta Wagon
6
Golf, GTI

.8

Passat (M2/M3) Seat Heater Limited
5
Warranty Extension

2002-2003 Passat

.9

Passat (R2/R3) Seat Heater Limited
7
Warranty Extension

2003-2004 Passat

.10 Glow Plug Limited Warranty Extension

Engine(s)

Duration
Years or