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1.1.6 Voidance of Warranties, All Warranty Types
All warranties are voided under the following circumstances:
•
•
•
•

The vehicle identification number (VIN) has been altered or removed.
The odometer has been altered or the actual km cannot be determined.
The vehicle is reported as dismantled, fire/flood damaged, junk, rebuilt, reconstructed, salvaged, severely damaged,
and/or declared a total loss by an insurer or the vehicle has been substantially reassembled from or repaired with parts
obtained from another new or used vehicle.
The vehicle has been stolen.

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1.1.7 Emergency Repairs, All Warranty Types
Emergency warranty repairs may be necessary at a time or place where the customer is unable to have repairs performed by an
authorized Volkswagen Dealer, and has no other recourse but to have them performed by an independent / non-franchise repair
shop.
An example would be when a vehicle has broken down, and the local authorized Volkswagen Dealer is closed (e.g. on a
Saturday, Sunday or holiday), or if it is impossible or unreasonable to have the vehicle towed to the nearest authorized
Volkswagen dealer.
Customer and Dealer Responsibilities
A statement of the circumstances that prevented the customer from getting to an authorized Volkswagen dealer, together with the
paid receipts, repair orders, and replaced parts must be submitted to the authorized Volkswagen dealer in order to be considered
for reimbursement.
It is the responsibility of the Service Manger to determine if the service qualifies for reimbursement. If Management is uncertain,
your Warranty Claims Specialist may be contacted.
Please refer to Section 12.7.1, “Emergency Repairs,” for details on procedural steps to be taken when an issue involves
emergency repairs.

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1.2 Warranty Types and Duration, Overview
Overview of Warranties, from Model Year 2004*
New Vehicle Limited
Warranty (NVLW)

4 / 80**

Powertrain Limited
Warranty

5 / 100

Corrosion Perforation
Warranty (all models
except Routan)

12 / Unlimited

Corrosion Perforation
Warranty (Routan only)

3 / Unlimited

Federal Emissions
Warranty

2 / 40

Warranty Extensions
(on specific components)
Parts and Accessories
Limited Warranty

5 / 160***
8 / 130****
--- Various Coverage ---

1 / 20

Limited Lifetime Warranty
(on specific components)

Unlimited / Unlimited

Hybrid System Limited
Warranty

8 / 160

* Excludes Winnebago Rialta, Winnebago Vista, and Itasca Sunstar
** 4/80: This means 4 years or 80,000 km, whichever occurs first. Other intervals are in same format (years/km).
*** Routan: 3/unlimited for all Sheet Metal Panels, and 5/160,000, or whichever comes first, for Outer-Body Sheet Metal
Panels - those panels that are finish-painted and can be seen while walking around the vehicle.
**** All parts and systems which affect emissions control are covered for 2 years or 40 000 km, whichever occurs first. See
Section 1.3.10, “Federal Emissions Warranty, Coverage by Component” for a listing of certain emissions parts which are
covered for 8 years or 130 000 km, whichever occurs first.

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1.3 Warranties in Detail
1.3.1 New Vehicle Limited Warranty (NVLW), Coverage
Coverage Duration by Model

Model Year

Duration*
Years
Kilometres

Model

All models except
Winnebago Rialta,
2002 and newer
Winnebago Vista,
Itasca Sunstar

4

80,000

Winnebago Rialta
Winnebago Vista
Itasca Sunstar

2

40,000

2002 – 2003

*Whichever occurs first
IMPORTANT!
For extremely important policy information on this and other warranty types, such as:
• The start or end of the warranty period,
• Where to go for warranty service,
• Repairs required while travelling, or emergency repairs,
• Other important, basic warranty terms,
ALWAYS refer to Important Warranty Information for All Warranty Types
Warranty Period
For all Volkswagen vehicles of MY 2002 and newer (excluding Winnebago Rialta, Vista and Itasca Sunstar), the coverage under
this warranty lasts for 4 years or 80,000 km, whichever occurs first, from the vehicle’s original in-service date. The vehicle’s
original in-service date is defined as the date the vehicle was delivered to either the original purchaser or the original lessee; or if
the vehicle was first placed in service as a “demonstrator” or “company” car, on the date such vehicle was first placed in service.
Any implied warranty, including any warranty of merchantability or warranty of fitness for a particular purpose, will continue in
force only during the warranty period – as described in this section – of the New Vehicle Limited Warranty (NVLW). Neither
Volkswagen nor the manufacturer assumes, or authorizes any person to assume, any other obligation or liability on its behalf.
Some provinces do not permit a limitation on how long an implied warranty lasts or the exclusion or limitation of incidental or
consequential damages. This warranty gives owners specific legal rights, and they may also have other rights that vary from
province to province.
Warranty Coverage
The NVLW covers any defect(s) in material(s) or workmanship as defined in this manual and its bulletins (periodic, separately
published supplements to this manual) for the duration of the warranty period stated above, except as noted under Section 1.3.2,
“New Vehicle Limited Warranty (NVLW), Exclusions.”
Warranty Obligation
The NVLW covers the repair of the defect(s) or replacement of the defective part(s). The NVLW also covers the repair or
replacement of certain wear and tear items as described in Section 1.3.3, “New Vehicle Limited Warranty (NVLW), Components
Covered for Wear and Tear.” The NVLW does not allow repairs defined in Section 1.1.3, “Warranty Coverage Exclusions, All
Warranty Types.” If a part or number of parts is required to be replaced, either new or remanufactured Genuine Volkswagen parts
may be installed. Please refer to Section 8.1.1, “Parts, Genuine” for appropriate use of new or remanufactured parts.

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Transference
This NVLW is automatically transferred without cost if the ownership of the vehicle changes within the warranty period.
Paint
Warranty repairs related to paint issues / conditions are covered under the NVLW but require pre-authorization from the dealer’s
respective Paint and Corrosion Warranty Specialist prior to any repairs being performed. Please refer to Section 5.2, “Dealer
Responsibilities for Paint and Corrosion Warranty Claims,” for instructions to be followed by the dealer upon receiving a
warrantable paint-related condition. Claim coding instructions for paint can be found in Section 5.3.2, “Paint Claim Coding.”

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1.3.2 New Vehicle Limited Warranty (NVLW), Exclusions
IMPORTANT
For exclusions or exceptions for any specific warranty type, ALWAYS refer to:
1. Warranty Coverage Exclusions, All Warranty Types
2. The policies for the individual warranty type
For component-specific exclusions or exceptions, refer to:
Warranty Coverage by Components.
The NVLW specifically excludes the following:
•
•
•
•
•

Wheel alignment and balancing. Please refer to Section 2.29, “Wheel Alignment and Balance.”
Tire pressure adjustment, tire balance and the repair or replacement of tires.
Wireless headphones (Routan). Wireless headphones are warranted by the headphone manufacturer.
Glass breakage, unless due to a defect in material or workmanship.
Service adjustments that do not usually involve the replacement of parts including but not limited to the adjustment of
headlights, door latches, and parking brakes are NOT covered for the entire NVLW period. These adjustments may only
be eligible for the NVLW during a period of 1 year or 20,000 km, whichever occurs first, starting from the vehicle’s
original in-service date.

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1.3.3 New Vehicle Limited Warranty (NVLW), Components Covered for Wear and Tear
Specific components by Service Number
The “Wear and Tear” components identified in the following tables are covered for wear and tear for 1 year / 20,000 km,
whichever occurs first, unless stated otherwise. However, listed wear and tear components are covered for defect(s) in material or
workmanship for the entire NVLW period.
2006 and Prior MY Components Covered for Wear and Tear
Service Number
1730
2424
3056
4636
4638
74nn
9227
9243
9429
9433
9435
9437
9467
9469
9475
9622
9632
9641
9647
9654
9659

Component
oil filter
air filter
clutch disc
front brake pads
rear brake pads
seat upholstery and covers*
front wiper blade
rear wiper blade
license plate bulb
tail light bulb
rear turn bulb
brake light bulb
fog light halogen bulb
rear fog light bulb
back-up light bulb
dome light bulb
air jet bulb
luggage compartment bulb
map light bulb
fresh air/heater regulator bulb
glove compartment light bulb

*Includes all part identifiers/Service Numbers in Group 74 seat upholstery and covers (with the exception of electrical
parts, like seat heaters, which are covered for the entire
NVLW period).
All other light bulbs, with the exception of Halogen/Xenon headlight bulbs (Service Number 9423) and instrument cluster bulbs
(Service Number 9629), are covered for wear for 1 year / 20,000 km. Halogen/Xenon headlight bulbs & instrument cluster bulbs,
replaced for wear, are covered for the entire NVLW period.
2007 and Newer MY Components Covered for Wear and Tear
Service Number
4636
4638
4650
4653
9227
9243
9429
9433

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Component
front brake pads
rear brake pads
front brake disc
rear brake disc
front wiper blade**
rear wiper blade**
license plate bulb
tail light bulb

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9435
rear turn bulb
9437
brake light bulb
9467
fog light halogen bulb
9469
rear fog light bulb
9475
back-up light bulb
9622
dome light bulb
9632
air jet bulb
9641
luggage compartment bulb
9647
map light bulb
9654
fresh air/heater regulator bulb
9659
glove compartment light bulb
**Covered for 6 months / 10,000 km, whichever occurs first.
All other light bulbs not listed are also covered for wear for 1 year / 20,000 km, with the exception of Halogen/Xenon headlight
bulbs (Service Number 9423). Halogen/Xenon headlight bulbs replaced for wear are covered for the entire NVLW period.
Please refer to Section 2, “Warranty by Components” for additional information on some of the items affected by wear and tear
coverage policies.

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1.3.4 Powertrain Limited Warranty, Coverage
Coverage Duration by Model
Duration*
Kilometres

Model Year

Model

2002 and newer

All models except
Winnebago Rialta,
Winnebago Vista,
Itasca Sunstar

5

100,000

2002 – 2003
2002 – 2003
2002 – 2003

Winnebago Rialta
Winnebago Vista
Itasca Sunstar

5

80,000

1996 – 2001

All Models

5

80,000

Years

*Whichever occurs first
IMPORTANT!
For extremely important policy information on this and other warranty types, such as:
• The start or end of the warranty period,
• Where to go for warranty service,
• Repairs required while travelling, or emergency repairs,
• Other important, basic warranty terms,
ALWAYS refer to Important Warranty Information for All Warranty Types
Warranty Period
For all Volkswagen vehicles of MY 2002 and newer, the coverage under this warranty lasts for 5 years or 100,000 km, whichever
occurs first, from the vehicle’s original in-service date. The vehicle’s original in-service date is defined as the date the vehicle was
delivered to either the original purchaser or the original lessee; or if the vehicle was first placed in service as a “demonstrator” or
“company” car, on the date such vehicle was first placed in service.
Any implied warranty, including any warranty of merchantability or warranty of fitness for a particular purpose, will continue in
force only during the warranty period – as described in this section – of the Powertrain Limited Warranty. Neither Volkswagen nor
the manufacturer assumes, or authorizes any person to assume, any other obligation or liability on its behalf. Some provinces do
not permit a limitation on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages.
This warranty gives owners specific legal rights, and they may also have other rights that vary from province to province.
Warranty Coverage
The Powertrain Limited Warranty covers any repair to correct a manufacturing defect(s) in material(s) or workmanship for the
duration of the warranty period stated above for the following Volkswagen parts and components:
•
•
•

Engine: cylinder block and all internal parts, cylinder head and all internal parts, valve train, toothed belt, flywheel, oil
pump, water pump, intake manifold, related seals and gaskets.
Transmission: transmission case and all internal parts, torque converter, seals and gaskets, Transmission Control
Module—TCM—for all models except Routan. For Routan, the Powertrain Control Module—PCM—is covered for
transmission-related defects ONLY.
Drivetrain: differential and all internal parts, drive shaft, and constant velocity (C.V.) joints.

For a list of covered components (including Service Numbers), please refer to ServiceNet under VGCA Warranty > Job Aids and
Quick Reference Claim Coding and select Powertrain Service Numbers. The exceptions to coverage under the Powertrain

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Limited Waranty can be found under Section 1.3.5, “Powertrain Limited Warranty, Exclusions.”
A more condensed list of components covered and not covered under the Powertrain Limited Warranty can be found in Section
14.8, “Powertrain Limited Warranty, Component Coverage Chart.”
IMPORTANT! The list of covered components is subject to change. Always refer to the current list for the latest information.
Warranty Obligation
The Powertrain Limited Warranty covers the repair of the defect(s) or replacement of the defective part(s) as listed above. This
warranty does not allow repairs as defined in Section 1.1.3, “Warranty Coverage Exclusions, All Warranty Types.” If a part or
number of parts is required to be replaced, either new or remanufactured Genuine Volkswagen parts may be installed. Please
refer to Section 8.1.1, “Parts, Genuine” for appropriate use of new or remanufactured parts.
Transference
This Powertrain Limited Warranty is automatically transferred without cost if the ownership of the vehicle changes within the
warranty period.

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1.3.5 Powertrain Limited Warranty, Exclusions
IMPORTANT
For exclusions or exceptions for any specific warranty type, ALWAYS refer to:
1. Warranty Coverage Exclusions, All Warranty Types
2. The policies for the individual warranty type
For component-specific exclusions or exceptions, refer to:
Warranty Coverage by Components
Exclusions
•
•

Vehicles sold for commercial use, e.g. taxi, courier or delivery service or limousine. This includes vehicles that were
originally used for commercial purposes and later sold to a non-commercial owner.
Loaner vehicles are not provided.

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1.3.6 Corrosion Perforation Limited Warranty, Coverage
Coverage Duration by Model
Model Year

Duration*
Years
Kilometres

Model

2009~

Routan

All Sheet Metal Panels

3

Unlimited

Outer-Body Sheet Metal
Panels: finish-painted
panels that can be seen
while walking around the
outside of the vehicle

5

160,000

2009~

EOS

2006~

Passat (B6), CC (B6), GTI (A5), Rabbit (A5)

2005~

Jetta (A5)

2004~

Touareg

2004-2006

Phaeton

12

1998~

New Beetle, New Beetle Conv.

1999~

Golf (A4), Jetta (A4)

1998-2005

Passat (B5)

2000-2003

Eurovan

1999-2002

Cabrio

1997-1999

Golf (A3), Jetta (A3)

1995-1997

Passat (B4)

1995-2005

Winnebago Rialta

2002-2003

Unlimited

8
6