•
•

Damage due to improper shipping and packaging
Liquid Spills: In vehicles where the cup holders are located above the radio, liquid spills will be individually evaluated.
Liquid spills on radios will not be accepted in any other case and core value will be forfeited.
Physical Damage: Damage to radios caused by improper removal procedures or physical damage to the radio caused
by the customer will not be covered under warranty. Units that are stripped of parts, knobs, etc. will be denied and
returned. Units that are noted as "no power" and have missing or cut fuses will be also be denied. Core value will be
forfeited.

Radio Removal
The JC4225 Radio Removal Tool is a tool required when removing radios that have a four-corner clip configuration. This tool
makes radio removal much easier. Please be sure to read the instructions included in the box in which the JC4225 was received.
To remove the JC4225 from the radio:
•
•
•
•

Do NOT pull all four keys out at once.
Disengage the tool from the radio by unlocking one key at a time being careful to extract each key only about 3-5mm until
all four keys are disconnected.
Push in the metal release tabs on the side of the radio to unlock the keys.
Gently pull the tool away from the face of the radio.

Additional Guidlines
For issues or concerns not mentioned above, please refer to the following list of additional procedures for audio unit replacement:
•

•

•
•
•
•

Homemade CD's: Some customers are using new technology to create their own CDs. Sticky notes, pieces of paper,
designer labels, and labels with poor adhesion have all been found to damage radios. CD labellers found at office supply
stores are not designed for automotive CD players. The heat of an automotive CD player will cause these types of labels
to peel off while inside the unit causing the media to become stuck. Do not remove stuck media.
Media Removal: If media becomes stuck, do not remove it. Tampering with the internal mechanisms of the radio will void
the warranty. Remanufacturing technicians at audio facilities can tell if a unit has been opened for media retrieval and,
thus, the warranty is voided. Please fill out a Compact Disc and Cassette Retrieval Form, available on ElsaWeb >
ServiceNet under VGCA Warranty > Forms, and include it with the radio paperwork. The media will be returned as quickly
as possible. Core value could be forfeited.
Foreign Objects: Foreign objects stuck in the radio via the CD or cassette decks will not be covered under warranty.
Coins, keys, credit cards, etc. cause damage to the inside of the radio. Customer damage is not a warranty matter. Core
value will be forfeited.
Tamper-proof Seals: Do not cut or remove tamper-proof seals.
Designer Faceplates: Designer faceplates glued to the original faceplate of the radio damage the surface and are
difficult to remove. These radios will not be covered under warranty. Core value will be forfeited.
Skipping Media: If the customer complains of skipping media, please verify whether the skipping CD is homemade or
purchased. Homemade CDs, due to different burning speeds and CD quality, can be prone to skipping. Before replacing
the unit, please test it with a professionally made CD.

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3.3 Non-Direct Exchange Program
Non-Direct Exchange program audio components that are requested through SAGA should be sent to:
Warranty Parts Return Centre Address
Volkswagen Group Canada Inc.
Attn. Warranty Parts Return Centre
777 Bayly Street West
Ajax, Ontario L1S 7G7
A completed Audio Diagnostic Worksheet must be attached to the component before shipment.
Non-Direct Exchange program audio components which are not requested through SAGA should be returned to the facing
(dedicated) PDC for core reimbursement.

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3.4 CD Changers
CD changers are port or dealer installed and, as such, they are considered accessories. Accessories installed after the in-service
date are covered for 12 months or 20,000 km, whichever occurs first, starting from the date on which the accessory was
installed. Accessories installed prior to the vehicle in-service-date are covered for the duration of the NVLW.

Part Installation Date
Coverage Period
Service Number
Labour Operation

CD Changer Claim Coding
Prior to in-service date
After in-service date
Duration of NVLW
12 months or 20,000 kilometres
6760
6760
9160* (if listed on Monroney label)
67602400
67602400

*Service Number 9160 is used only for CD changers installed at the factory.

Identifying Applicable Warranty Terms
The following series of questions should be asked when claiming CD changers to determine the applicable warranty terms.
•
•
•

Is the CD changer listed on the Monroney label?
If yes:
o Coverage is for the duration of the NVLW
o Part Identifier/Service Number: 9160
If no:
o Is the CD changer listed on the selling contract?
o If yes:
 Coverage is for the duration of the NVLW
 Part Identifier/Service Number: 6760
o If no:
 Coverage is 12 months or 20,000 km
 Part identifier/Service Number: 6760

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4 Battery
4.1 Original Equipment Vehicle Battery
Original equipment batteries are covered 100% parts and labour for the entire NVLW period (4 years or 80,000 km, whichever
occurs first), for defects in material or workmanship.
A Midtronics® battery test has to be performed in order to make any warranty claim on a battery. Outside influence, physical
damage, freezing, sulphating or other similar non-defects are not covered under warranty. Refer to Vehicle Battery Testing for
Midtronics battery tester requirements for all warranty claims for batteries.

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4.2 Aftermarket Vehicle Battery
4.2.1 Coverage
Volkswagen factory aftermarket replacement batteries (batteries purchased after the NVLW period has expired, manufactured by
Exide or Interstate Battery Systems of America) sold after June 1, 1998:
•
•

Are warranted to be free of defects in material and workmanship for 12 months or 20,000 km, whichever occurs first.
After 12 months or 20,000 km of battery service, Volkswagen will absorb a prorated percentage of the battery
replacement cost, the remainder of the cost to be paid by the customer (including labour). This proration policy applies
until the battery has been in service for 60 months (5 years), after which time the customer must bear the entire cost for a
new battery.

Labour is not reimbursable in the following situations:
•
•
•

On prorated batteries.
On wholesale purchases or installation by an independent repair facility.
On over-the-counter purchases.

The battery is to be replaced with a new replacement battery of comparable capacity.
Refer to Vehicle Battery Testing for Midtronics battery tester requirements for all warranty claims for batteries.
Battery policy guidelines
•
•
•
•

Full 100% reimbursement for parts and labour up to 12 months or 20,000 km.
No labour reimbursement for battery replacement after 12 months or 20,000 km.
This warranty does not apply to batteries that were placed in commercial or marine use.
Customer charge is based on Volkswagen suggested retail parts prices.

Proration examples
•
•

8 months of service and 18,000 km have elapsed. Battery will be replaced 100% parts and labour at no charge to the
customer (since the battery has been in service less than 12 months or 20,000 km).
8 months of service and 22,000 km have elapsed. Proration for 8 months service would apply since the battery has been
in service more than 12 months or 20,000 km. Labour may not be claimed.

Owner's obligations
•

The owner is required to present either the unserviceable battery or the battery and the vehicle in which it has been
installed, plus proof of purchase, within the warranty period to any authorized Volkswagen dealer in Canada.

Items not covered by the aftermarket battery limited warranty
•
•
•
•
•

Failure of the battery due to improper installation, misuse, neglect, freezing, fire, accident, low electrolyte level or use of
electrolyte other than recommended by the manufacturer.
Batteries that are discharged or sulphated due to improper maintenance, vehicle storage or parts storage, are not eligible
for replacement under warranty.
Use of the battery for commercial or marine purposes.
Loss of time, inconvenience, loss of use of the vehicle, or other consequential damage.
Battery testing, if the battery is not defective. The owner would be responsible for the cost of having the battery tested.

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4.2.2 Proration Tables
New aftermarket vehicle batteries (Exide or Interstate Battery Systems of America) sold after June 1, 1998
Aftermarket Batteries Proration Table for vehicles with less than 20,000 Km
Parts
Customer Charge in % of Sugg.
MIS*
Quantity
Retail Price
1 - 12

0100

0%

Aftermarket Batteries Proration Table for vehicles with more than 20,000 Km
Parts
Customer Charge in % of Sugg.
Parts
Customer Charge in % of Sugg.
MIS*
MIS*
Qty
Retail Price
Qty
Retail Price
0
0100
0%
31
0048
52%
1
0098
2%
32
0047
53%
2
0097
3%
33
0045
55%
3
0095
5%
34
0043
57%
4
0093
7%
35
0047
58%
5
0092
8%
36
0040
60%
6
0090
10%
37
0038
62%
7
0088
12%
38
0037
63%
8
0087
13%
39
0035
65%
9
0085
15%
40
0033
67%
10 0083
17%
41
0032
68%
11 0082
18%
42
0030
70%
12 0080
20%
43
0028
72%
13 0078
22%
44
0027
73%
14 0077
23%
45
0025
75%
15 0075
25%
46
0023
77%
16 0073
27%
47
0022
78%
17 0072
28%
48
0020
80%
18 0070
30%
49
0018
82%
19 0068
32%
50
0017
83%
20 0067
33%
51
0015
85%
21 0065
35%
52
0013
87%
22 0063
37%
53
0012
88%
23 0062
38%
54
0010
90%
24 0060
40%
55
0008
92%
25 0058
42%
56
0007
93%
26 0057
43%
57
0005
95%
27 0055
45%
58
0003
97%
28 0053
47%
59
0002
98%
29 0052
48%
60
0000
100%
30 0050
50%
* Months in Service

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4.3 Volkswagen Factory Replacement Vehicle Battery Drop Ship Program
Effective April 1, 2000, Volkswagen factory replacement vehicle batteries ordered through the Drop Ship Program will be
reimbursed at the warranty rate established for ordering through your facing (dedicated) PDC. The reimbursement process for
these batteries is a modification to warranty policy. All other battery policies, including proration, remain unchanged.
Note: It is more cost effective for your dealership to utilize the Drop Ship Program when ordering Volkswagen factory replacement
vehicle batteries, plus you will receive a larger parts reimbursement when submitting a warranty claim.

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4.4 Vehicle Battery Testing
All batteries must be tested with the Midtronics MCR340V or Midtronics inCHARGE 940. Batteries which receive a Midtronics
MCR340V or inCHARGE 940 decision of "GOOD – RECHARGE" or "USE inCHARGE" must be charged using the Midtronics
inCHARGE 940 Diagnostic Charger. The Midtronics MCR340V or inCHARGE 940 printout is required to substantiate the
condition of the battery.
IMPORTANT!
•
•

The vehicle must not be started for at least 12 hours before testing the battery.
The battery is to be tested while installed in the vehicle.

The technician should always select the Test Type "WARRANTY" (for vehicles which have an in-service date) or "48 HOUR
TEST" (for vehicles which do not have an in-service date) and only use the DIN rating of the battery. If the DIN rating is not readily
available on the battery, only then can Test Type "OTHER" be selected. Test Type "OTHER" gives options for entering either the
SAE rating or the DIN rating for the battery test.
Do not submit a warranty claim for battery charging required due to outside influence; for example, a customer forgot to turn the
dome light off, which resulted in a discharged battery.
Documentation Requirements
Battery warranty claims must be substantiated by attaching the Midtronics printout(s) to the repair order and by entering the
Midtronics encrypted 14-digit TEST CODE(s) in the second line of the claim COMMENTS field.
•

For batteries which receive a MCR340V or inCHARGE 940 decision of "GOOD – RECHARGE", "USE inCHARGE",
"REPLACE BATTERY", or "BAD CELL – REPLACE":
o A printout from either the MCR340V or inCHARGE 940 with encrypted 14-digit TEST CODE must be attached to
the repair order to substantiate that the battery was tested using the MCR340V or inCHARGE 940.
o A printout from the inCHARGE 940 is to be attached to the repair order to substantiate that the inCHARGE 940
was used to charge the battery.

The above documentation requirements are mandatory at all testing, charging and/or replacing points.
For 2003 Model Year and Foreword – a copy of the Midtronics MCR340V or inCHARGE 940 printout from the 30-Day Inventory
Maintenance, performed within 30 days of vehicle delivery to the customer, is to be kept in the VIN file as proof that the battery
was in good condition upon delivery to the customer. If a claim needs to be made in the future, all of the printouts will be required.
Volkswagen will, at various times, decode the encrypted Midtronics test code for warranty auditing and data analysis purposes.
Charge-back
Paid battery claims are subject to charge-back for:
•
•
•
•
•
•
•

Failure to use the Midtronics MCR340V or inCHARGE 940 for all warranty-related battery tests or failure to use the
Midtronics inCHARGE 940 diagnostic charger when charging is required
Battery replacement when only charging was required or battery charging when the battery was discharged due to
outside influence
Failure to attach the Midtronics printout(s) to the repair order including failure to attach the end result printout after the
battery was charged with the inCHARGE 940
Failure to enter the test code in the second line of the warranty claim comments field
Failure to attach the Midtronics printout(s) to the PDI checklist or to record the test code on the PDI checklist
Failure to replace the battery with the exact specification of the original equipment battery
Failure to comply with punch time requirements

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4.5 Vehicle Battery Test and Maintenance Procedures
The Midtronics MCR340V or inCHARGE 940 must be used for all Volkswagen initial battery checks after delivery of the vehicle to
the dealer. Battery testing and charging are included in the PDI time allowance. A separate claim is no longer necessary. Battery
replacements are claimed with a single Part Identifier/Service Number using normal warranty procedures.
Maintenance of new vehicle stock batteries is the dealership's responsibility. The PDI process mandates that the battery be
tested, and charged or replaced if necessary, within 5 days of new vehicle receipt from the transporter.
•
•

Claims should not be submitted for battery charging.
Claims should not be submitted for battery replacement after the first 5 days of vehicle receipt unless the battery is
defective and all appropriate vehicle maintenance requirements have been performed (see Defective Vehicle Batteries).

Refer to the most current Maintenance Bulletin for the Inventory Maintenance Checklist that mandates the battery be checked,
and recharged if necessary, every 30 days until the vehicle is sold.
Tag and hold the battery until the claim is approved for payment. A printout of the Midtronics MCR340V or inCHARGE 940, as
applicable, must be attached to the repair order and retained in support of the claim for a minimum of 2 years after the claim has
been paid. Battery maintenance records must also be available for inspection.

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4.6 Defective Vehicle Batteries
If the vehicle battery has a manufacturing defect, (cracked, broken, shorted plates, etc.) it must be replaced. The Midtronics test
will only indicate whether a battery is internally defective.
It is mandatory that the replacement battery be the exact specification of the original equipment battery. The decision to replace a
defective battery can be made by the Service manager.
Tag and hold the battery until the claim is approved for payment. A printout of the Midtronics MCR340V or inCHARGE 940,
indicating the defect, and if the battery needed to be charged with inCHARGE 940, a second printout indicating that the battery
was charged, must be attached to the repair order and retained in support of the claim for a minimum of 2 years after the claim
has been paid.

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5 Paint and Corrosion
5.1 General Policies
All paint and corrosion warranty repairs must be pre-authorized by your Paint and Corrosion Warranty Specialist prior to being
performed (See Section 5.2, “Dealer Responsibilities for Paint and Corrosion Warranty Claims”).
However, for paint and corrosion issues already addressed by Technical Service Bulletins (i.e., No. 2028083, “Corrosion, Front
Fenders, at Upper Wheel Opening”), dealers will be self-authorized to perform such repairs (See Section 5.6, “Dealer
Responsibilities for Claims Addressed by Technical Bulletin”). All regularly applicable terms found in this Policies and Procedures
Manual still apply. All repairs performed, warranty claims, and documentation must be completed in accordance with the terms of
the applicable warranty, technical bulletins, and other related documents.
At any point, for unique or difficult cases of paint and corrosion, your Paint and Corrosion Warranty Specialist may determine that
on-site inspection by a Volkswagen representative is necessary to determine the eligibility and / or severity of the condition.

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5.2 Dealer Responsibilities for Paint and Corrosion Warranty Claims
Dealers must comply with the following step-by-step instructions listing the tasks required to be carried out whenever a paint- or
corrosion-related issue / customer complaint arises.
If the paint or corrosion issue has been addressed by a specific Technical Bulletin, please refer to Section 5.6, “Dealer
Responsibilities for Claims Addressed by Technical Bulletins.”
If the paint or corrosion issue has NOT been addressed by a specific Technical Bulletin, then follow the procedures below:
•
•
•
•

•

•