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June 2, 2022 NHTSA CAMPAIGN NUMBER: 22V393000
Damaged Cooktop Control Valves May Leak Gas
A gas leak in the presence of an ignition source can increase the risk of a fire.
NHTSA Campaign Number: 22V393
Manufacturer Winnebago Industries, Inc.
Components EQUIPMENT
Potential Number of Units Affected 56
Summary
Winnebago Industries, Inc. (Winnebago) is recalling certain 2020 ERA motorhomes, equipped with certain 2-burner cooktops. The burner control valves may become damaged, causing a gas leak.
Remedy
Winnebago will work with Dometic to replace the cooktops, free of charge. Owner notification letters were mailed July 28, 2022. Owners may contact Winnebago customer service at 1-641-585-6939 or 1-800-537-1885 or Dometic customer service at 888-943-4905.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Our records indicate that you have purchased a vehicle with the serial number which appears above.
REASON FOR THIS RECALL
Winnebago has decided that a defect related to motor vehicle safety exists on certain 2022 Era motorhomes. These motor homes were manufactured May 26, 2021 through April 27, 2022.
The burner control valve, mated directly to the control knob via the valve stem, may leak gas. This gas will leak directly into the recessed portion of the cooktop, where the knobs and ignitor are located, and may be ignited by the active burner(s). The ignition will result in a small pilot flame directly at the control knob which could result in a fire or injury.
WHAT WE WILL DO
Winnebago is working with Dometic to provide you a new replacement range if your cooktop is defective. Should you need a new cooktop it will replaced and installed be at no charge to you. This repair will take approximately 1.5 hours
WHAT YOU SHOULD DO
Do not use the cooktop until your cooktop has been remedied in accordance with this recall.
To determine if your cooktop is defective, find the CE99-ZF model number and serial number by locating the nameplate on the unit, underneath the cooktop. Label should be visible by opening the galley door and looking up at the bottom of the cooktop. See the two photos below. If your label looks like the photo on the left you will need to check model and serial label (model and S/N are in the area of the red boxes shown on the photo).
Note if you feel uncomfortable doing this you can contact your Winnebago dealer and they will set up an appointment to verify the model and serial number of your cook top.
- If the S/N is not in the range shown below, please write the model and serial number on the enclosed postcard and mail it back to us.
You are done and free to use your cooktop. - If your label shows a model other than CE99-ZF like the photo on the right please note that model number on the enclosed postcard and mail it back to us.
You are done and free to use your cooktop. - If the S/N falls within the range of numbers listed below you will need to fill in the post card and mail it back to us.
Then you will need to contact your Winnebago dealer and set up an appointment to have your cooktop replace free of charge. - CE99-ZF: Cooktop with two burners and safety glass cover that are affected by recall.
- 02093610034000001 – 02093610034000600
- 11993610034000001 – 11993610034000510
- 12593610034000001 – 12593610034000500
Winnebago Motorhome dealers are best equipped to obtain parts and provide service to ensure your vehicle is corrected as promptly as possible. However, if you take your vehicle to the dealer on the agreed date and they do not service this condition on that date or within five days, we recommend you contact Winnebago, Attn.: Customer Care at (641) 585-6939 or (800) 537-1885. If you are still unable to obtain such service without charge to you and within a reasonable time, you may contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 [TTY: (800) 424-9153] or go to http://www.safercar.gov.
Chronology :
5-13-22 E-mail from Dometic telling us of pending recall 22E-021
5-23-22 Questioned Dometic on non-vadid S/N looking for a complete list
5-25-22 Dometic can not provide complete S/N list of products sent to us
5-26-22 We can can’t search by S/N so we check date range using POs
6-2-22 Submit 573 notice on NHTSA portal.
22E021 – Damaged Cooktop Control Valves May Leak Gas – Dometic 2-Burner Cooktops
22E021 – Damaged Cooktop Control Valves May Leak Gas – Dometic 2-Burner Cooktops
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
WINNEBAGO | ERA | 2020 |
9 Associated Documents
Recall Acknowledgement
RCAK-22V393-3199.pdf 704.464KB
Defect Notice 573 Report
RCLRPT-22V393-4259.PDF 212.63KB
Remedy Instructions and TSB
RCRIT-22V393-0645.pdf 144.89KB
Recall 573 Report – 8/29/2022
RCLRPT-22V393-2685.PDF 212.677KB
Recall 573 Report – 8/29/2022
RCLRPT-22V393-1703.PDF 213.658KB
Recall Quarterly Report #1, 2022-3
RCLQRT-22V393-8798.PDF 211.133KB
Recall Quarterly Report #2, 2022-4
RCLQRT-22V393-4061.PDF 211.237KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V393-0341.pdf 246.047KB
Recall Quarterly Report #3, 2023-1
RCLQRT-22V393-3105.PDF 211.317KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V393&docType=RCL
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Last update on 2024-06-10 / Affiliate links / Images from Amazon Product Advertising API
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SEOCONTENT-START
Date OEM Name Street City, State, Zip 22E021 This notice is sent to you in accordance with the requirements of the National Highway Traffic and Motor Vehicle Safety Act RE: NHTSA RECALL 22E021 for Dometic CE99-ZF and PI8022 Series COOKTOPS Dear __________, Dometic Corporation has determined that a potential safety-related defect exists with respect to the CE99-ZF and PI8022 series COOKTOPS manufactured between August 1, 2020 and June 30, 2021. Our records indicate that some of the product, (“cooktops”), listed below were purchased by your company and may either be in your inventory or have been installed in a RV that your company sells. Dometic Corporation apologizes for the inconvenience that this places on your business and the requirement that you now have, per Title 49; Subtitle B; Chapter V; Part 573; §573.11. § 573.11 Prohibition on sale or lease of new defective and noncompliant motor vehicles and items of replacement equipment. (a) If notification is required by an order under 49 U.S.C. 30118(b) or is required under 49 U.S.C. 30118(c) and the manufacturer has provided to a dealer (including retailers of motor vehicle equipment) notification about a new motor vehicle or new item of replacement equipment in the dealer’s possession, including actual and constructive possession, at the time of notification that contains a defect related to motor vehicle safety or does not comply with an applicable motor vehicle safety standard issued under 49 CFR part 571, the dealer may sell or lease the motor vehicle or item of replacement equipment only if: (1) The defect or noncompliance is remedied as required by 49 U.S.C. 30120 before delivery under the sale or lease; or (2) When the notification is required by an order under 49 U.S.C. 30118(b), enforcement of the order is restrained or the order is set aside in a civil action to which 49 U.S.C. 30121(d) applies. (b) Paragraph (a) of this section does not prohibit a dealer from offering the vehicle or equipment for sale or lease, provided that the dealer does not sell or lease it. Please note that as of this notice it is unlawful for you to sell a product that is installed, but not sold or is in your inventory before it has had the remedy applied. Dometic Corporation is advising you to locate ALL the following models of recreational vehicle cooktops and quarantine those that have not been installed in a RV or that are still in your inventory. Furthermore, you will need to collect model, serial number, and VIN number of ALL RV’s that have been shipped with these model cooktops (corresponding to the serial numbers listed below) installed and provide that list to Dometic Corporation as early as possible. The following models with their respective serial number ranges may be in your inventory. • CE99-ZF: Cooktop with two burners and safety glass cover o 02093610034000001 – 02093610034000600 o 11993610034000001 – 11993610034000510 o 12593610034000001 – 12593610034000500 • PI8022: Cooktop with two burners and safety glass cover o 11093610034600001 – 11093610034600550 o 12393610034600001 – 12393610034600550 Dometic Corporation will provide full replacement cooktops as the remedy for this recall. The remedy kit will include instructions, a replacement unit, a mandatory recall response card (to be filled out at the time of the repair), and specific requirements that an authorized service center must install the remedy free of charge to the end use customer. All remedy installations at the dealer or service center will require that the recall response card be filled out and returned to Dometic Corporation when the remedy is completed. The recall response card is an essential requirement to protect both the dealer or service center and Dometic Corporation in the record keeping and reporting of the recall remedy process to NHTSA. The Problem: The user of a recreational vehicle or marine vessel may become aware of the potential safety-related defect during operation of the cooktop. The burner control valve, mated directly to the control knob via the valve stem, may leak gas. This gas will leak directly into the recessed portion of the cooktop, where the knobs and ignitor are located, and may be ignited by the active burner(s). The ignition will result in a small pilot flame directly at the control knob. What Dometic Corporation Will Do: Dometic Corporation is aggressively approaching all OEM’s, Dealers, Retailers, and End Users with certified letters (for which they must sign), defining the product, models, population, and direction on action to be taken. The remedy will consist of 1) instructions to locate the cooktop serial number 2) Recall Response Card to be filled out and returned to receive the replacement unit. Again, Dometic Corporation is supplying this recall remedy at no charge. If you are unsure, call 888-943-4905 or 574-389-3713 or email us at Recall.Cooktop.22E021@Dometic.com to confirm that your CE99-ZF or PI8022 series COOKTOPS are within the population of recalled units for Recall 22E021. What You Need to Do: Per the Code of Federal Regulations; Title 49; Subtitle B; Chapter V; Part 573; §573.11, as of this notice it is unlawful for you to sell or lease a product that is installed but not sold/leased or is in your inventory before it has had the remedy applied to the product. Please make sure that you send Dometic Corporation an inventory of ALL units with one of these products in your stock, so that we can supply the replacement units for remedy expeditiously. The remedy is being supplied at no charge. If you are unsure whether the cooktop has a serial number that is in the recall or if you have any questions, please call us at 888-943-4905 or 574-389-3713 or email us at Recall.Cooktop.22E021@Dometic.com. Best Regards, Tyler S. See Head of Product Safety Dometic Corporation 5155 Verdant Dr. Elkhart, IN 46516
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IMPORTANT SAFETY RECALL NHTSA Safety Recall 22E-021 / 22V-393 THIS NOTICE APPLIES TO YOUR VEHICLE. RE: BODY SERIAL CHASSIS SERIAL Dear Owner: This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Our records indicate that you have purchased a vehicle with the serial number which appears above. REASON FOR THIS RECALL Winnebago has decided that a defect related to motor vehicle safety exists on certain 2022 Era motorhomes. These motor homes were manufactured May 26, 2021 through April 27, 2022. The burner control valve, mated directly to the control knob via the valve stem, may leak gas. This gas will leak directly into the recessed portion of the cooktop, where the knobs and ignitor are located, and may be ignited by the active burner(s). The ignition will result in a small pilot flame directly at the control knob which could result in a fire or injury. WHAT WE WILL DO Winnebago is working with Dometic to provide you a new replacement range if your cooktop is defective. Should you need a new cooktop it will replaced and installed be at no charge to you. This repair will take approximately 1.5 hours WHAT YOU SHOULD DO Do not use the cooktop until your cooktop has been remedied in accordance with this recall. To determine if your cooktop is defective, find the CE99-ZF model number and serial number by locating the nameplate on the unit, underneath the cooktop. Label should be visible by opening the galley door and looking up at the bottom of the cooktop. See the two photos below. If your label looks like the photo on the left you will need to check model and serial label (model and S/N are in the area of the red boxes shown on the photo). Note if you feel uncomfortable doing this you can contact your Winnebago dealer and they will set up an appointment to verify the model and serial number of your cook top. • If the S/N is not in the range shown below, please write the model and serial number on the enclosed postcard and mail it back to us. You are done and free to use your cooktop. • If your label shows a model other than CE99-ZF like the photo on the right please note that model number on the enclosed postcard and mail it back to us. You are done and free to use your cooktop. • If the S/N falls within the range of numbers listed below you will need to fill in the post card and mail it back to us. Then you will need to contact your Winnebago dealer and set up an appointment to have your cooktop replace free of charge. • CE99-ZF: Cooktop with two burners and safety glass cover that are affected by recall. o 02093610034000001 – 02093610034000600 o 11993610034000001 – 11993610034000510 o 12593610034000001 – 12593610034000500 Winnebago Motorhome dealers are best equipped to obtain parts and provide service to ensure your vehicle is corrected as promptly as possible. However, if you take your vehicle to the dealer on the agreed date and they do not service this condition on that date or within five days, we recommend you contact Winnebago, Attn.: Customer Care at (641) 585-6939 or (800) 537-1885. If you are still unable to obtain such service without charge to you and within a reasonable time, you may contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 [TTY: (800) 424-9153] or go to http://www.safercar.gov. IF YOU HAVE PREVIOUSLY PAID FOR THIS REPAIR If you have paid to remedy this issue, you may be eligible for a refund. To obtain information on a refund, contact Winnebago Customer Care by email at customercare@wgo.net or write us at Customer Care Department, P.O. Box 152, Forest City, Iowa 50436 or by telephone at (641) 585-6939 or (800) 537-1885. IF YOU HAVE CHANGED ADDRESS OR SOLD THE VEHICLE If you have changed address, sold, or traded your vehicle, please let us know by contacting Winnebago Customer Care by email at customercare@wgo.net or in writing at Customer Care Department, P.O. Box 152, Forest City, Iowa 50436 or by telephone at (641) 585-6939 or (800) 537-1885. Presentation of this letter to the service center will assist in making the necessary correction to your vehicle in the shortest possible time. Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products. This letter does not constitute an acknowledgement of legal liability. _____________________________ Winnebago Industries Forest City, Iowa 50436 Enclosure
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-393 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Winnebago Industries, Inc. Submission Date : JUN 02, 2022 NHTSA Recall No. : 22V-393 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Winnebago Industries, Inc. Address : PO BOX 152 605 W. Crystal Lake Rd. Forest City IA 50436 Company phone : 1-641-585-3535 Population : Number of potentially involved : 56 Estimated percentage with defect : 40 % Vehicle Information : Vehicle 1 : 2020-2020 Winnebago ERA Vehicle Type : Body Style : Power Train : NR Descriptive Information : PO’s and productions records Production Dates : MAY 26, 2021 – APR 27, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The burner control valve, mated directly to the control knob via the valve stem, may leak gas. This gas will leak directly into the recessed portion of the cooktop, where the knobs and ignitor are located, and may be ignited by the active burner(s). The ignition will result in a small pilot flame directly at control knob FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : An increased risk of injury and fire. Description of the Cause : Reference Recall 22E-021 Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 22V-393 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : Dometic Corporation Address : 5155 Verdant Drive Elkhart Indiana 46516 Country : United States Chronology : 5-13-22 E-mail from Dometic telling us of pending recall 22E-021 5-23-22 Questioned Dometic on non-vadid S/N looking for a complete list 5-25-22 Dometic can not provide complete S/N list of products sent to us 5-26-22 We can can’t search by S/N so we check date range using POs 6-2-22 Submit 573 notice on NHTSA portal. Description of Remedy : Description of Remedy Program : Defer to Dometic 22E-021 How Remedy Component Differs from Recalled Component : Defer to Dometic 22E-021 Identify How/When Recall Condition was Corrected in Production : Dometic sates we have good product in inventory Recall Schedule : Description of Recall Schedule : Dometic letter will go out with our cover letter this month Planned Dealer Notification Date : JUN 30, 2022 – JUN 30, 2022 Planned Owner Notification Date : JUN 30, 2022 – JUN 30, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-393 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Winnebago Industries, Inc. Submission Date : AUG 29, 2022 NHTSA Recall No. : 22V-393 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Winnebago Industries, Inc. Address : PO BOX 152 605 W. Crystal Lake Rd. Forest City IA 50436 Company phone : 1-641-585-3535 Population : Number of potentially involved : 56 Estimated percentage with defect : 40 % Vehicle Information : Vehicle 1 : 2020-2020 Winnebago ERA Vehicle Type : Body Style : Power Train : NR Descriptive Information : PO’s and productions records Production Dates : MAY 26, 2021 – APR 27, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The burner control valve, mated directly to the control knob via the valve stem, may leak gas. This gas will leak directly into the recessed portion of the cooktop, where the knobs and ignitor are located, and may be ignited by the active burner(s). The ignition will result in a small pilot flame directly at control knob FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : An increased risk of injury and fire. Description of the Cause : Reference Recall 22E-021 Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 22V-393 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Cook top Component Description : Cook top Component Part Number : CE99-ZF and PI8022 Supplier Identification : Component Manufacturer Name : Dometic Corporation Address : 5155 Verdant Drive Elkhart Indiana 46516 Country : United States Chronology : 5-13-22 E-mail from Dometic telling us of pending recall 22E-021 5-23-22 Questioned Dometic on non-vadid S/N looking for a complete list 5-25-22 Dometic can not provide complete S/N list of products sent to us 5-26-22 We can can’t search by S/N so we check date range using POs 6-2-22 Submit 573 notice on NHTSA portal. Description of Remedy : Description of Remedy Program : Defer to Dometic 22E-021 also defer to Dometic for their remedy reimbursement program How Remedy Component Differs from Recalled Component : Defer to Dometic 22E-021 Identify How/When Recall Condition was Corrected in Production : Dometic sates we have good product in inventory Recall Schedule : Description of Recall Schedule : Dometic letter will go out with our cover letter this month Planned Dealer Notification Date : JUN 30, 2022 – JUN 30, 2022 Planned Owner Notification Date : JUN 30, 2022 – JUN 30, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-393 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Winnebago Industries, Inc. Submission Date : AUG 29, 2022 NHTSA Recall No. : 22V-393 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Winnebago Industries, Inc. Address : PO BOX 152 605 W. Crystal Lake Rd. Forest City IA 50436 Company phone : 1-641-585-3535 Population : Number of potentially involved : 56 Estimated percentage with defect : 40 % Vehicle Information : Vehicle 1 : 2020-2020 Winnebago ERA Vehicle Type : Body Style : Power Train : NR Descriptive Information : PO’s and productions records Production Dates : MAY 26, 2021 – APR 27, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The burner control valve, mated directly to the control knob via the valve stem, may leak gas. This gas will leak directly into the recessed portion of the cooktop, where the knobs and ignitor are located, and may be ignited by the active burner(s). The ignition will result in a small pilot flame directly at control knob FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : An increased risk of injury and fire. Description of the Cause : Reference Recall 22E-021 Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 22V-393 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Cook top Component Description : Cook top Component Part Number : CE99-ZF and PI8022 Supplier Identification : Component Manufacturer Name : Dometic Corporation Address : 5155 Verdant Drive Elkhart Indiana 46516 Country : United States Chronology : 5-13-22 E-mail from Dometic telling us of pending recall 22E-021 5-23-22 Questioned Dometic on non-vadid S/N looking for a complete list 5-25-22 Dometic can not provide complete S/N list of products sent to us 5-26-22 We can can’t search by S/N so we check date range using POs 6-2-22 Submit 573 notice on NHTSA portal. Description of Remedy : Description of Remedy Program : Defer to Dometic for their remedy reimbursement program. Remedy will be made by replacement/exchange with newer cooktops that are not within the recall population. Remedy replacement will be completed at no cost to the end user. The user will indicate that they have an affected cooktop and supply the serial number information to Dometic Corporation. The remedy replacement unit will be sent with instructions to complete the installation and functional verification at no cost to the end user by a qualified RV technician. Reimbursement to the qualified RV technician will be provided once Dometic Corporation receives the recall response card and recalled unit documenting that the replacement has been made. Units still in inventory at RV OEM’s and dealers will be replaced at no charge with like units. How Remedy Component Differs from Recalled Component : Defer to Dometic 22E-021 The replacement/exchange unit will have a completely different serial number outside of the recall population that will not have the defective Part 573 Safety Recall Report 22V-393 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 burner control valve. The units will be visually the same to the end user. Identify How/When Recall Condition was Corrected in Production : Dometic sates we have good product in inventory Recall Schedule : Description of Recall Schedule : Dometic letter will go out with our cover letter this month Planned Dealer Notification Date : JUN 30, 2022 – JUN 30, 2022 Planned Owner Notification Date : JUN 30, 2022 – JUN 30, 2022 * NR – Not Reported
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