CSN858 – Overload Protection System May Not Function – 2016-2022 Altec E-series & DH-H Series Digger Derricks

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May 18, 2022 NHTSA CAMPAIGN NUMBER: 22V349000

Overload Protection System May Not Function

A nonfunctional overload protection system may result in the operator unknowingly overloading the system, increasing the risk of injury.

 

NHTSA Campaign Number: 22V349

Manufacturer Altec Industries, Inc.

Components EQUIPMENT

Potential Number of Units Affected 477

 

Summary

Altec Industries, Inc. (Altec) is recalling certain 2016-2022 E-series & DH-H series Digger Derricks. The relay connectors may have been reattached to the incorrect plug after a stability test was performed. If the connections are not correct, the hydraulic overload protection system will not function.

 

Remedy

Altec will inspect and reattach the connectors, if necessary, free of charge. Owner notification letters were mailed on June 29, 2022. Owners may contact Altec’s customer service at 1-877-462-5832. Altec’s number for this recall is CSN 858.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


June 29, 2022

IMPORTANT SAFETY RECALL

This notice applies to your vehicle. Refer to the provided list.

NHTSA Recall Number: 22V-349
Transport Canada Number: 2022-272

Altec Identifier: CSN 858

Dear Altec Owner,

For US owners, this notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. For Canadian owners, this notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

Altec Industries, Inc. has decided that a defect which relates to motor vehicle safety exists in certain DH45/48/50B, DH45/48/50E, DH45/48/50H, DM45/47E, and D3050/3055/ 3060E series digger derricks units built from January 2016 to February 2022. Due to improper wiring, the Hydraulic Overload Protection (HOP) system may not activate when overloading occurs. Repeated overloading due to HOP not activating could damage the boom or other unit structures. Death or serious injury could result from structural failure of the unit.

Refer to the included notice for the items covered under the Altec Warranty Policy. If you had this repair performed before you received this notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. All work will be performed at no charge to the customer when presented for repair.

Compare your unit’s identifying information with the provided list to verify your unit is affected. You may also contact Altec or view your fleet through Altec Connect to determine if there are any other outstanding notices.

The inspection can be performed by the customer, or you may contact Altec for further assistance. The wiring inspection and correction of HOP connections, if required, is estimated to take 30 minutes and 1 person to complete. If the connections are found to be incorrect, the additional structural inspection is required, which is estimated to take 1 hour and 1 person to complete.

If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by first class mail within ten (10) days of the receipt of this notice.

For US owners: After contacting Altec, if you are still not able to have the safety condition remedied without charge and within a reasonable time, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call toll-free 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov.

For Canadian Owners: If you are still not able to have the safety condition remedied by your dealer within a reasonable time, please contact Altec.

We regret this inconvenience; however, we are taking this action in the interest of your safety and continued satisfaction with Altec products.

Thank you for your immediate attention on this important matter.

 


Chronology :

On February 18, 2022, a customer notified Altec that while testing a unit, they found that the hydraulic overload protection system was not activating as expected. The customer determined the cause to be that the plugs on their unit were in the incorrect position.

On February 21, 2022, Altec confirmed that stability testing was the last step in the build process where the transducers are disconnected to bypass hydraulic overload protection and hydraulic overload protection is not tested again.

On February 21, 2022, Altec opened a non-conformance and a potential field action to evaluate the stability test work process. The production records were also reviewed to determine what models might be affected and the field population of those units. On May 13, 2022, Altec determined that a potential defect could be present in a specific field population and decided that a field campaign was required. There have been no warranty claims or additional field reports identified. There have been no accidents, injuries or deaths related to this issue.

 


7 Affected Products

Vehicle

MAKE MODEL YEAR
ALTEC DIGGER DERRICK 2016-2022

 


7 Associated Documents

Defect Notice 573 Report

RCLRPT-22V349-9382.PDF 214.304KB

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Recall Acknowledgement

RCAK-22V349-7104.pdf 645.873KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V349-1464.pdf 1533.501KB

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Recall Quarterly Report #1, 2022-2

RCLQRT-22V349-2784.PDF 211.137KB

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Recall Quarterly Report #2, 2022-3

RCLQRT-22V349-9215.PDF 211.239KB

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Recall Quarterly Report #3, 2022-4

RCLQRT-22V349-5788.PDF 211.325KB

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Recall Quarterly Report #4, 2023-1

RCLQRT-22V349-8688.PDF 211.427KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V349&docType=RCL

 


 

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Last update on 2024-03-13 / Affiliate links / Images from Amazon Product Advertising API

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