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April 6, 2022 NHTSA CAMPAIGN NUMBER: 22V223000
A disabled charging system may result in the driver unknowingly operating the vehicle in an uncharged state, resulting in a stall and increasing the risk of a crash.
NHTSA Campaign Number: 22V223
Manufacturer Arcimoto Inc
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 516
Summary
Arcimoto, Inc. (Arcimoto) is recalling certain 2019-2022 FUV, 2021-2022 Rapid Responder, 2020-2022 Deliverator, and Roadster motorcycles. When the battery is at freezing temperatures, the vehicle control unit may inadvertently disable vehicle charging from a power outlet.
Remedy
An Arcimoto service technician will update the firmware, free of charge. Owner notification letters were mailed June 3, 2022. Owners may contact Arcimoto customer service at 1-541-683-6293.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
Beginning on 12/14/21, the service team started to receive emails and phone calls about vehicles being unable to charge. There were field reports on 12/15/21, 12/22/21, there were (2) two on 12/28/21, (1) one on 12/30/21 and then (1) one on 1/5/22. The Arcimoto service department notified the Regulatory and Quality Departments and on January 13th a problem communication meeting was called to begin evaluating the situation so that a root cause could be established and a remedy found. Until the severity of the known issue could be evaluated a hold on shipping was requested. The electrical engineering team and the service department continued investigating the defect. On 2/17/21 it was confirmed that the VCU was sending a message to the BMS and disabling the CER whenever the temperature was below 0°C. The research went on to show that once the temperature went back above 0°C the VCU would have the BMS re-enable the CER. The problem was that this defect was causing the CER to be disabled twice in a minute if the temperature changed above/below freezing more than twice in a minute. The firmware was programmed to disable the CER as an extra safety feature. This however disabled all charging until a hard reset could be done on the vehicle. On April 4th Arcimoto discussed with NHTSA representatives the potential safety risk. At that time it was discussed that an operator of the vehicle could possibly not check battery charge after a night of non-charging and try to drive, due to the defect. This could result in a operator becoming stranded in a dangerous situation that would leave the vehicle in a vulnerable state which would increase the risk of a crash. There was internal discussion regarding the safety risk for this defect and if it would filed as a TSB or recall. After discussing with NHTSA staff on April 4th 2022 Arcimoto filed the part 573 report for a safety recall.
12 Affected Products
Vehicles
MAKE | MODEL | YEAR |
ARCIMOTO | DELIVERATOR | 2020-2022 |
ARCIMOTO | FUV | 2019-2022 |
ARCIMOTO | RAPID RESPONDER | 2021-2022 |
ARCIMOTO | ROADSTER | 2020-2022 |
8 Associated Documents
Recall Acknowledgement
RCAK-22V223-2885.pdf 645.912KB
Defect Notice 573 Report
RCLRPT-22V223-4243.PDF 217.893KB
Recall Quarterly Report #1, 2022-2
RCLQRT-22V223-5765.PDF 211.112KB
Recall 573 Report – 4/14/22
RCLRPT-22V223-1842.PDF 218.141KB
Recall 573 Report – 6/1/22
RCLRPT-22V223-6037.PDF 218.748KB
Recall 573 Report – 4/6/22
RCLRPT-22V223-5780.PDF 217.893KB
Recall Quarterly Report #2, 2022-3
RCLQRT-22V223-1374.PDF 211.208KB
Recall Quarterly Report #3, 2022-4
RCLQRT-22V223-5882.PDF 211.296KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V223&docType=RCL
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SEOCONTENT-START
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-223 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Arcimoto Inc Submission Date : JUN 01, 2022 NHTSA Recall No. : 22V-223 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Arcimoto Inc Address : 2034 W. 2nd Ave Eugene OR 97402 Company phone : 5416836293 Population : Number of potentially involved : 516 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2019-2022 Arcimoto FUV Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : Affects all five-hundred sixteen MY2019 – MY2022 vehicles (fifty-seven MY2019 TFUV, one-hundred twenty-six MY2020 T-FUV, six MY2020 D-Deliverator-1, four MY2021 Roadster, one MY2021 E-Rapid Responder, two-hundred sixty-five MY2021, twenty-three MY2021 D-Deliverator-1, twenty-one MY2021 Roadster T-FUV, and 15 MY2022) produced from 09/19/2019 through to 03/21/22. Production Dates : SEP 19, 2019 – MAR 21, 2022 VIN Range 1 : Begin : 7F7ATR312KER00000 End : 7F7ATR317KER00056 Not sequential VIN Range 2 : Begin : 7F7ATR312LER00001 End : 7F7ATR310LER00126 Not sequential VIN Range 3 : Begin : 7F7ATR310MER00001 End : 7F7ATR318MER00182 Not sequential VIN Range 4 : Begin : 7F7ATR311MER00184 End : 7F7ATR313MER00185 Not sequential VIN Range 5 : Begin : 7F7ATR317MER00187 End : 7F7ATR314MER00194 Not sequential VIN Range 6 : Begin : 7F7ATR311MER00198 End : 7F7ATR313MER00221 Not sequential VIN Range 7 : Begin : 7F7ATR317MER00223 End : 7F7ATR310MER00239 Not sequential VIN Range 8 : Begin : 7F7ATR310MER00242 End : 7F7ATR314MER00244 Not sequential VIN Range 9 : Begin : 7F7ATR31XMER00247 End : 7F7ATR31XMER00247 Not sequential VIN Range 10 : Begin : 7F7ATR313MER00249 End : 7F7ATR314MER00275 Not sequential VIN Range 11 : Begin : 7F7ATR319NER00001 End : 7F7ATR314NER00004 Not sequential VIN Range 12 : Begin : 7F7ATR31XNER00007 End : 7F7ATR313NER00012 Not sequential VIN Range 13 : Begin : 7F7ATR319NER00015 End : 7F7ATR312NER00017 Not sequential VIN Range 14 : Begin : 7F7ATR316NER00019 End : 7F7ATR312NER00020 Not sequential Part 573 Safety Recall Report 22V-223 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2021-2022 Arcimoto Rapid Responder Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : Affects all five-hundred sixteen MY2019 – MY2022 vehicles (fifty-seven MY2019 TFUV, one-hundred twenty-six MY2020 T-FUV, six MY2020 D-Deliverator-1, four MY2021 Roadster, one MY2021 E-Rapid Responder, two-hundred sixty-five MY2021, twenty-three MY2021 D-Deliverator-1, twenty-one MY2021 Roadster T-FUV, and 15 MY2022) produced from 09/19/2019 through to 03/21/22. Production Dates : JAN 01, 2021 – MAR 21, 2022 VIN Range 1 : Begin : 7F7AER318MER00001 End : 7F7AER318MER00001 Not sequential Vehicle 3 : 2020-2022 Arcimoto Deliverator Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : Affects all five-hundred sixteen MY2019 – MY2022 vehicles (fifty-seven MY2019 TFUV, one-hundred twenty-six MY2020 T-FUV, six MY2020 D-Deliverator-1, four MY2021 Roadster, one MY2021 E-Rapid Responder, two-hundred sixty-five MY2021, twenty-three MY2021 D-Deliverator-1, twenty-one MY2021 Roadster T-FUV, and 15 MY2022) produced from 09/19/2019 through to 03/21/22. Production Dates : NOV 17, 2020 – MAR 21, 2022 VIN Range 1 : Begin : 7F7ADR316LER00001 End : 7F7ADR315LER00006 Not sequential VIN Range 2 : Begin : 7F7ADR314MER00001 End : 7F7ADR313MER00023 Not sequential Vehicle 4 : 2020-2022 Arcimoto Roadster Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : Affects all five-hundred sixteen MY2019 – MY2022 vehicles (fifty-seven MY2019 TFUV, one-hundred twenty-six MY2020 T-FUV, six MY2020 D-Deliverator-1, four MY2021 Roadster, one MY2021 E-Rapid Responder, two-hundred sixty-five MY2021, twenty-three MY2021 D-Deliverator-1, twenty-one MY2021 Roadster T-FUV, and 15 MY2022) produced from 09/19/2019 through to 03/21/22. Production Dates : JAN 01, 2020 – MAR 21, 2022 VIN Range 1 : Begin : 7F7ARR314LER00001 End : 7F7ARR31XLER00004 Not sequential VIN Range 2 : Begin : 7F7ARR312MER00001 End : 7F7ARR316MER00020 Not sequential Part 573 Safety Recall Report 22V-223 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : Once the battery temperature reaches a temperature below 0°C the VCU will send a message to the BMS. Then the BMS will send a message to the charger enabled relay (CER) switch so that it is disabled. When the CER is disable charging will not be allowed until the battery temperature goes above freezing again, at which point the CER will become re-enabled. This design is to prevent unsafe charging at temperatures below freezing, which can damage the battery. When a freezing event happens twice in one minute the CER will lose its ability to be re-enabled. This will disable all charging for the vehicle, (KERS) or outlet, until a hard reset can be done. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If an owner were to attempt to charge their vehicle overnight, not knowing the vehicle is unable to be charged due to the defect, the owner could feasibly start the vehicle and attempt to drive it. The result could be that the engine unexpectedly stalls, creating a risk of a crash. Description of the Cause : This defect is being caused because the battery is trying to prevent an unsafe charging situation. If a battery is below 0°C the VCU will send a message to the BMS and then to the CER so that charging can not occur. Once the temperature goes back above freezing then the VCU will send a message using the BMS to enable the CER and charging can resume. This whole process is a safety feature to prevent the battery from charging during freezing temperatures which can damage the battery. However if the battery temperature drops below freezing twice in a minute which can happen the CER will not re-enable after two times in one minute. Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : VCU, ECOTRONS, ES1274A Component Description : VCU Component Part Number : 003222 Part 573 Safety Recall Report 22V-223 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 2 : ORION BMS 2 Component Description : BMS Component Part Number : 001052 Supplier Identification : Component Manufacturer Name : Ecotrons LLC Address : 13115 Barton Rd Ste H Whittier California 90605 Country : United States Chronology : Beginning on 12/14/21, the service team started to receive emails and phone calls about vehicles being unable to charge. There were field reports on 12/15/21, 12/22/21, there were (2) two on 12/28/21, (1) one on 12/30/21 and then (1) one on 1/5/22. The Arcimoto service department notified the Regulatory and Quality Departments and on January 13th a problem communication meeting was called to begin evaluating the situation so that a root cause could be established and a remedy found. Until the severity of the known issue could be evaluated a hold on shipping was requested. The electrical engineering team and the service department continued investigating the defect. On 2/17/21 it was confirmed that the VCU was sending a message to the BMS and disabling the CER whenever the temperature was below 0°C. The research went on to show that once the temperature went back above 0°C the VCU would have the BMS re-enable the CER. The problem was that this defect was causing the CER to be disabled twice in a minute if the temperature changed above/below freezing more than twice in a minute. The firmware was programmed to disable the CER as an extra safety feature. This however disabled all charging until a hard reset could be done on the vehicle. On April 4th Arcimoto discussed with NHTSA representatives the potential safety risk. At that time it was discussed that an operator of the vehicle could possibly not check battery charge after a night of non-charging and try to drive, due to the defect. This could result in a operator becoming stranded in a dangerous situation that would leave the vehicle in a vulnerable state which would increase the risk of a crash. There was internal discussion regarding the safety risk for this defect and if it would filed as a TSB or recall. After discussing with NHTSA staff on April 4th 2022 Arcimoto filed the part 573 report for a safety recall. Part 573 Safety Recall Report 22V-223 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to contact Arcimoto to schedule a service appointment to have their firmware updated to prevent the defect from happening. Only the Arcimoto service department is allowed to update the firmware, so there will be no reimbursement if the firmware is updated by anyone other than Arcimoto. There will be no charge to vehicle owners for this service. To the best of our knowledge, no owners have incurred any costs resulting from this defect. How Remedy Component Differs from Recalled Component : The new firmware will still allow the VCU to disable the CER and will prevent charging if the temperature falls below 0°C The difference is that the amount of times that the temperature goes below and above freezing during a minute will be increased and make it mathematically impossible to have the CER latch out again during fluctuating temperatures around the 0°C mark. Identify How/When Recall Condition was Corrected in Production : On March 11th the new firmware was confirmed and released to both service and production teams. The production department is now able to continue manufacturing the vehicles with the new firmware in place. Recall Schedule : Description of Recall Schedule : Arcimoto does not intend to send any dealer or distributor notifications, as it has neither dealers nor distributors at this time. Planned Dealer Notification Date : JUN 03, 2022 – JUN 10, 2022 Planned Owner Notification Date : JUN 03, 2022 – JUN 10, 2022 * NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-223 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Arcimoto Inc Submission Date : APR 06, 2022 NHTSA Recall No. : 22V-223 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Arcimoto Inc Address : 2034 W. 2nd Ave Eugene OR 97402 Company phone : 5416836293 Population : Number of potentially involved : 516 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2019-2022 Arcimoto FUV Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : Affects all five-hundred sixteen MY2019 – MY2022 vehicles (fifty-seven MY2019 TFUV, one-hundred twenty-six MY2020 T-FUV, six MY2020 D-Deliverator-1, four MY2021 Roadster, one MY2021 E-Rapid Responder, two-hundred sixty-five MY2021, twenty-three MY2021 D-Deliverator-1, twenty-one MY2021 Roadster T-FUV, and 15 MY2022) produced from 09/19/2019 through to 03/21/22. Production Dates : SEP 19, 2019 – MAR 21, 2022 VIN Range 1 : Begin : 7F7ATR312KER00000 End : 7F7ATR317KER00056 Not sequential VIN Range 2 : Begin : 7F7ATR312LER00001 End : 7F7ATR310LER00126 Not sequential VIN Range 3 : Begin : 7F7ATR310MER00001 End : 7F7ATR318MER00182 Not sequential VIN Range 4 : Begin : 7F7ATR311MER00184 End : 7F7ATR313MER00185 Not sequential VIN Range 5 : Begin : 7F7ATR317MER00187 End : 7F7ATR314MER00194 Not sequential VIN Range 6 : Begin : 7F7ATR311MER00198 End : 7F7ATR313MER00221 Not sequential VIN Range 7 : Begin : 7F7ATR317MER00223 End : 7F7ATR310MER00239 Not sequential VIN Range 8 : Begin : 7F7ATR310MER00242 End : 7F7ATR314MER00244 Not sequential VIN Range 9 : Begin : 7F7ATR31XMER00247 End : 7F7ATR31XMER00247 Not sequential VIN Range 10 : Begin : 7F7ATR313MER00249 End : 7F7ATR314MER00275 Not sequential VIN Range 11 : Begin : 7F7ATR319NER00001 End : 7F7ATR314NER00004 Not sequential VIN Range 12 : Begin : 7F7ATR31XNER00007 End : 7F7ATR313NER00012 Not sequential VIN Range 13 : Begin : 7F7ATR319NER00015 End : 7F7ATR312NER00017 Not sequential VIN Range 14 : Begin : 7F7ATR316NER00019 End : 7F7ATR312NER00020 Not sequential Part 573 Safety Recall Report 22V-223 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2021-2022 Arcimoto Rapid Responder Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : Affects all five-hundred sixteen MY2019 – MY2022 vehicles (fifty-seven MY2019 TFUV, one-hundred twenty-six MY2020 T-FUV, six MY2020 D-Deliverator-1, four MY2021 Roadster, one MY2021 E-Rapid Responder, two-hundred sixty-five MY2021, twenty-three MY2021 D-Deliverator-1, twenty-one MY2021 Roadster T-FUV, and 15 MY2022) produced from 09/19/2019 through to 03/21/22. Production Dates : JAN 01, 2021 – MAR 21, 2022 VIN Range 1 : Begin : 7F7AER318MER00001 End : 7F7AER318MER00001 Not sequential Vehicle 3 : 2020-2022 Arcimoto Deliverator Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : Affects all five-hundred sixteen MY2019 – MY2022 vehicles (fifty-seven MY2019 TFUV, one-hundred twenty-six MY2020 T-FUV, six MY2020 D-Deliverator-1, four MY2021 Roadster, one MY2021 E-Rapid Responder, two-hundred sixty-five MY2021, twenty-three MY2021 D-Deliverator-1, twenty-one MY2021 Roadster T-FUV, and 15 MY2022) produced from 09/19/2019 through to 03/21/22. Production Dates : NOV 17, 2020 – MAR 21, 2022 VIN Range 1 : Begin : 7F7ADR316LER00001 End : 7F7ADR315LER00006 Not sequential VIN Range 2 : Begin : 7F7ADR314MER00001 End : 7F7ADR313MER00023 Not sequential Vehicle 4 : 2020-2022 Arcimoto Roadster Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : Affects all five-hundred sixteen MY2019 – MY2022 vehicles (fifty-seven MY2019 TFUV, one-hundred twenty-six MY2020 T-FUV, six MY2020 D-Deliverator-1, four MY2021 Roadster, one MY2021 E-Rapid Responder, two-hundred sixty-five MY2021, twenty-three MY2021 D-Deliverator-1, twenty-one MY2021 Roadster T-FUV, and 15 MY2022) produced from 09/19/2019 through to 03/21/22. Production Dates : JAN 01, 2020 – MAR 21, 2022 VIN Range 1 : Begin : 7F7ARR314LER00001 End : 7F7ARR31XLER00004 Not sequential VIN Range 2 : Begin : 7F7ARR312MER00001 End : 7F7ARR316MER00020 Not sequential Part 573 Safety Recall Report 22V-223 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : Once the battery temperature is below 0°C the VCU will turn the charge enabled relay (CER) off to prevent charging below freezing. When this happens twice in one minute it will disable the CER and prevent charging from an outlet and the kinetic energy restorative system. Once this happens charging can not happen again until a hard reset is done. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If an owner were to attempt to charge their vehicle overnight, not knowing the vehicle is unable to be charged due to the defect, the owner could feasibly start the vehicle and attempt to drive it. The result could be that the engine unexpectedly stalls, creating a risk of a crash. Description of the Cause : This defect is being caused because the battery is trying to prevent an unsafe charging situation. If a battery is below 0°C the VCU will turn the CER off to prevent charging below freezing. The VCU will then allow charging after the temperature is above 0°C again. This is a normal function. When the VCU sees the temperature drop below 0°C then raises above 0°C and then it happens a second time within a minute, due to fluctuating temperature at the freezing mark, it will disable the CER permanently and will not allow charging again until a hard reset is done. Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : VCU, ECOTRONS, ES1274A Component Description : VCU Component Part Number : 003222 Component Name 2 : ORION BMS 2 Component Description : BMS Component Part Number : 001052 Supplier Identification : Part 573 Safety Recall Report 22V-223 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Component Manufacturer Name : Ecotrons LLC Address : 13115 Barton Rd Ste H Whittier California 90605 Country : United States Chronology : Beginning in January, the service team began receiving complaints from customers whose vehicles would not charge after being exposed to freezing temperatures (>0°C.) On January 13th a problem communication meeting was called to evaluate the serenity of the situation and determine the next steps for establishing a root cause. It was determined that this was a serious enough problem to place a hold on shipping any more vehicles until a root cause and remedy could be established. The electrical engineering team and the service department began investigating the defect. On February 17th it was confirmed that the VCU was disabling the CER when the temperature was below 0°C to prevent an unsafe charging situation. Once the temperature went back above 0°C the VCU enabled the CER. The defect is that if the temperature is fluctuating at 0°C it is possible for the CER to be disabled twice in a minute. The firmware was programmed to permanently disable the CER when this happens as an extra safety precaution until a hard reset could be done on the vehicle. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to contact Arcimoto to schedule a service appointment to have their firmware updated to prevent the defect from happening. There will be no charge to vehicle owners for this service. To the best of our knowledge, no owners have incurred any costs resulting from this defect. How Remedy Component Differs from Recalled Component : The new firmware will still allow the VCU to disable the CER and will prevent charging if the temperature falls below 0°C The difference is that the amount of times that the temperature goes below and above freezing during a minute will be increased and make it mathematically impossible to have the CER latch out again during fluctuating temperatures around the 0°C mark. Identify How/When Recall Condition was Corrected in Production : On March 11th the new firmware was confirmed and released to both service and production teams. The production department is now able to continue manufacturing the vehicles with the new firmware in place. Recall Schedule : Description of Recall Schedule : Arcimoto does not intend to send any dealer or distributor notifications, as it has neither dealers nor distributors at this time. Planned Dealer Notification Date : MAY 09, 2022 – MAY 16, 2022 Planned Owner Notification Date : MAY 09, 2022 – MAY 16, 2022 Part 573 Safety Recall Report 22V-223 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-223 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Arcimoto Inc Submission Date : APR 06, 2022 NHTSA Recall No. : 22V-223 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Arcimoto Inc Address : 2034 W. 2nd Ave Eugene OR 97402 Company phone : 5416836293 Population : Number of potentially involved : 516 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2019-2022 Arcimoto FUV Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : Affects all five-hundred sixteen MY2019 – MY2022 vehicles (fifty-seven MY2019 TFUV, one-hundred twenty-six MY2020 T-FUV, six MY2020 D-Deliverator-1, four MY2021 Roadster, one MY2021 E-Rapid Responder, two-hundred sixty-five MY2021, twenty-three MY2021 D-Deliverator-1, twenty-one MY2021 Roadster T-FUV, and 15 MY2022) produced from 09/19/2019 through to 03/21/22. Production Dates : SEP 19, 2019 – MAR 21, 2022 VIN Range 1 : Begin : 7F7ATR312KER00000 End : 7F7ATR317KER00056 Not sequential VIN Range 2 : Begin : 7F7ATR312LER00001 End : 7F7ATR310LER00126 Not sequential VIN Range 3 : Begin : 7F7ATR310MER00001 End : 7F7ATR318MER00182 Not sequential VIN Range 4 : Begin : 7F7ATR311MER00184 End : 7F7ATR313MER00185 Not sequential VIN Range 5 : Begin : 7F7ATR317MER00187 End : 7F7ATR314MER00194 Not sequential VIN Range 6 : Begin : 7F7ATR311MER00198 End : 7F7ATR313MER00221 Not sequential VIN Range 7 : Begin : 7F7ATR317MER00223 End : 7F7ATR310MER00239 Not sequential VIN Range 8 : Begin : 7F7ATR310MER00242 End : 7F7ATR314MER00244 Not sequential VIN Range 9 : Begin : 7F7ATR31XMER00247 End : 7F7ATR31XMER00247 Not sequential VIN Range 10 : Begin : 7F7ATR313MER00249 End : 7F7ATR314MER00275 Not sequential VIN Range 11 : Begin : 7F7ATR319NER00001 End : 7F7ATR314NER00004 Not sequential VIN Range 12 : Begin : 7F7ATR31XNER00007 End : 7F7ATR313NER00012 Not sequential VIN Range 13 : Begin : 7F7ATR319NER00015 End : 7F7ATR312NER00017 Not sequential VIN Range 14 : Begin : 7F7ATR316NER00019 End : 7F7ATR312NER00020 Not sequential Part 573 Safety Recall Report 22V-223 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2021-2022 Arcimoto Rapid Responder Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : Affects all five-hundred sixteen MY2019 – MY2022 vehicles (fifty-seven MY2019 TFUV, one-hundred twenty-six MY2020 T-FUV, six MY2020 D-Deliverator-1, four MY2021 Roadster, one MY2021 E-Rapid Responder, two-hundred sixty-five MY2021, twenty-three MY2021 D-Deliverator-1, twenty-one MY2021 Roadster T-FUV, and 15 MY2022) produced from 09/19/2019 through to 03/21/22. Production Dates : JAN 01, 2021 – MAR 21, 2022 VIN Range 1 : Begin : 7F7AER318MER00001 End : 7F7AER318MER00001 Not sequential Vehicle 3 : 2020-2022 Arcimoto Deliverator Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : Affects all five-hundred sixteen MY2019 – MY2022 vehicles (fifty-seven MY2019 TFUV, one-hundred twenty-six MY2020 T-FUV, six MY2020 D-Deliverator-1, four MY2021 Roadster, one MY2021 E-Rapid Responder, two-hundred sixty-five MY2021, twenty-three MY2021 D-Deliverator-1, twenty-one MY2021 Roadster T-FUV, and 15 MY2022) produced from 09/19/2019 through to 03/21/22. Production Dates : NOV 17, 2020 – MAR 21, 2022 VIN Range 1 : Begin : 7F7ADR316LER00001 End : 7F7ADR315LER00006 Not sequential VIN Range 2 : Begin : 7F7ADR314MER00001 End : 7F7ADR313MER00023 Not sequential Vehicle 4 : 2020-2022 Arcimoto Roadster Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : Affects all five-hundred sixteen MY2019 – MY2022 vehicles (fifty-seven MY2019 TFUV, one-hundred twenty-six MY2020 T-FUV, six MY2020 D-Deliverator-1, four MY2021 Roadster, one MY2021 E-Rapid Responder, two-hundred sixty-five MY2021, twenty-three MY2021 D-Deliverator-1, twenty-one MY2021 Roadster T-FUV, and 15 MY2022) produced from 09/19/2019 through to 03/21/22. Production Dates : JAN 01, 2020 – MAR 21, 2022 VIN Range 1 : Begin : 7F7ARR314LER00001 End : 7F7ARR31XLER00004 Not sequential VIN Range 2 : Begin : 7F7ARR312MER00001 End : 7F7ARR316MER00020 Not sequential Part 573 Safety Recall Report 22V-223 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : Once the battery temperature is below 0°C the VCU will turn the charge enabled relay (CER) off to prevent charging below freezing. When this happens twice in one minute it will disable the CER and prevent charging from an outlet and the kinetic energy restorative system. Once this happens charging can not happen again until a hard reset is done. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If an owner were to attempt to charge their vehicle overnight, not knowing the vehicle is unable to be charged due to the defect, the owner could feasibly start the vehicle and attempt to drive it. The result could be that the engine unexpectedly stalls, creating a risk of a crash. Description of the Cause : This defect is being caused because the battery is trying to prevent an unsafe charging situation. If a battery is below 0°C the VCU will turn the CER off to prevent charging below freezing. The VCU will then allow charging after the temperature is above 0°C again. This is a normal function. When the VCU sees the temperature drop below 0°C then raises above 0°C and then it happens a second time within a minute, due to fluctuating temperature at the freezing mark, it will disable the CER permanently and will not allow charging again until a hard reset is done. Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : VCU, ECOTRONS, ES1274A Component Description : VCU Component Part Number : 003222 Component Name 2 : ORION BMS 2 Component Description : BMS Component Part Number : 001052 Supplier Identification : Part 573 Safety Recall Report 22V-223 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Component Manufacturer Name : Ecotrons LLC Address : 13115 Barton Rd Ste H Whittier California 90605 Country : United States Chronology : Beginning in January, the service team began receiving complaints from customers whose vehicles would not charge after being exposed to freezing temperatures (>0°C.) On January 13th a problem communication meeting was called to evaluate the serenity of the situation and determine the next steps for establishing a root cause. It was determined that this was a serious enough problem to place a hold on shipping any more vehicles until a root cause and remedy could be established. The electrical engineering team and the service department began investigating the defect. On February 17th it was confirmed that the VCU was disabling the CER when the temperature was below 0°C to prevent an unsafe charging situation. Once the temperature went back above 0°C the VCU enabled the CER. The defect is that if the temperature is fluctuating at 0°C it is possible for the CER to be disabled twice in a minute. The firmware was programmed to permanently disable the CER when this happens as an extra safety precaution until a hard reset could be done on the vehicle. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to contact Arcimoto to schedule a service appointment to have their firmware updated to prevent the defect from happening. There will be no charge to vehicle owners for this service. To the best of our knowledge, no owners have incurred any costs resulting from this defect. How Remedy Component Differs from Recalled Component : The new firmware will still allow the VCU to disable the CER and will prevent charging if the temperature falls below 0°C The difference is that the amount of times that the temperature goes below and above freezing during a minute will be increased and make it mathematically impossible to have the CER latch out again during fluctuating temperatures around the 0°C mark. Identify How/When Recall Condition was Corrected in Production : On March 11th the new firmware was confirmed and released to both service and production teams. The production department is now able to continue manufacturing the vehicles with the new firmware in place. Recall Schedule : Description of Recall Schedule : Arcimoto does not intend to send any dealer or distributor notifications, as it has neither dealers nor distributors at this time. Planned Dealer Notification Date : MAY 09, 2022 – MAY 16, 2022 Planned Owner Notification Date : MAY 09, 2022 – MAY 16, 2022 Part 573 Safety Recall Report 22V-223 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-223 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Arcimoto Inc Submission Date : APR 14, 2022 NHTSA Recall No. : 22V-223 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Arcimoto Inc Address : 2034 W. 2nd Ave Eugene OR 97402 Company phone : 5416836293 Population : Number of potentially involved : 516 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2019-2022 Arcimoto FUV Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : Affects all five-hundred sixteen MY2019 – MY2022 vehicles (fifty-seven MY2019 TFUV, one-hundred twenty-six MY2020 T-FUV, six MY2020 D-Deliverator-1, four MY2021 Roadster, one MY2021 E-Rapid Responder, two-hundred sixty-five MY2021, twenty-three MY2021 D-Deliverator-1, twenty-one MY2021 Roadster T-FUV, and 15 MY2022) produced from 09/19/2019 through to 03/21/22. Production Dates : SEP 19, 2019 – MAR 21, 2022 VIN Range 1 : Begin : 7F7ATR312KER00000 End : 7F7ATR317KER00056 Not sequential VIN Range 2 : Begin : 7F7ATR312LER00001 End : 7F7ATR310LER00126 Not sequential VIN Range 3 : Begin : 7F7ATR310MER00001 End : 7F7ATR318MER00182 Not sequential VIN Range 4 : Begin : 7F7ATR311MER00184 End : 7F7ATR313MER00185 Not sequential VIN Range 5 : Begin : 7F7ATR317MER00187 End : 7F7ATR314MER00194 Not sequential VIN Range 6 : Begin : 7F7ATR311MER00198 End : 7F7ATR313MER00221 Not sequential VIN Range 7 : Begin : 7F7ATR317MER00223 End : 7F7ATR310MER00239 Not sequential VIN Range 8 : Begin : 7F7ATR310MER00242 End : 7F7ATR314MER00244 Not sequential VIN Range 9 : Begin : 7F7ATR31XMER00247 End : 7F7ATR31XMER00247 Not sequential VIN Range 10 : Begin : 7F7ATR313MER00249 End : 7F7ATR314MER00275 Not sequential VIN Range 11 : Begin : 7F7ATR319NER00001 End : 7F7ATR314NER00004 Not sequential VIN Range 12 : Begin : 7F7ATR31XNER00007 End : 7F7ATR313NER00012 Not sequential VIN Range 13 : Begin : 7F7ATR319NER00015 End : 7F7ATR312NER00017 Not sequential VIN Range 14 : Begin : 7F7ATR316NER00019 End : 7F7ATR312NER00020 Not sequential Part 573 Safety Recall Report 22V-223 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2020-2022 Arcimoto Roadster Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : Affects all five-hundred sixteen MY2019 – MY2022 vehicles (fifty-seven MY2019 TFUV, one-hundred twenty-six MY2020 T-FUV, six MY2020 D-Deliverator-1, four MY2021 Roadster, one MY2021 E-Rapid Responder, two-hundred sixty-five MY2021, twenty-three MY2021 D-Deliverator-1, twenty-one MY2021 Roadster T-FUV, and 15 MY2022) produced from 09/19/2019 through to 03/21/22. Production Dates : JAN 01, 2020 – MAR 21, 2022 VIN Range 1 : Begin : 7F7ARR314LER00001 End : 7F7ARR31XLER00004 Not sequential VIN Range 2 : Begin : 7F7ARR312MER00001 End : 7F7ARR316MER00020 Not sequential Vehicle 3 : 2020-2022 Arcimoto Deliverator Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : Affects all five-hundred sixteen MY2019 – MY2022 vehicles (fifty-seven MY2019 TFUV, one-hundred twenty-six MY2020 T-FUV, six MY2020 D-Deliverator-1, four MY2021 Roadster, one MY2021 E-Rapid Responder, two-hundred sixty-five MY2021, twenty-three MY2021 D-Deliverator-1, twenty-one MY2021 Roadster T-FUV, and 15 MY2022) produced from 09/19/2019 through to 03/21/22. Production Dates : NOV 17, 2020 – MAR 21, 2022 VIN Range 1 : Begin : 7F7ADR316LER00001 End : 7F7ADR315LER00006 Not sequential VIN Range 2 : Begin : 7F7ADR314MER00001 End : 7F7ADR313MER00023 Not sequential Vehicle 4 : 2021-2022 Arcimoto Rapid Responder Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : Affects all five-hundred sixteen MY2019 – MY2022 vehicles (fifty-seven MY2019 TFUV, one-hundred twenty-six MY2020 T-FUV, six MY2020 D-Deliverator-1, four MY2021 Roadster, one MY2021 E-Rapid Responder, two-hundred sixty-five MY2021, twenty-three MY2021 D-Deliverator-1, twenty-one MY2021 Roadster T-FUV, and 15 MY2022) produced from 09/19/2019 through to 03/21/22. Production Dates : JAN 01, 2021 – MAR 21, 2022 VIN Range 1 : Begin : 7F7AER318MER00001 End : 7F7AER318MER00001 Not sequential Part 573 Safety Recall Report 22V-223 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : Once the battery temperature is below 0°C the VCU will turn the charge enabled relay (CER) off to prevent charging below freezing. When this happens twice in one minute it will disable the CER and prevent charging from an outlet and the kinetic energy restorative system. Once this happens charging can not happen again until a hard reset is done. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If an owner were to attempt to charge their vehicle overnight, not knowing the vehicle is unable to be charged due to the defect, the owner could feasibly start the vehicle and attempt to drive it. The result could be that the engine unexpectedly stalls, creating a risk of a crash. Description of the Cause : This defect is being caused because the battery is trying to prevent an unsafe charging situation. If a battery is below 0°C the VCU will turn the CER off to prevent charging below freezing. The VCU will then allow charging after the temperature is above 0°C again. This is a normal function. When the VCU sees the temperature drop below 0°C then raises above 0°C and then it happens a second time within a minute, due to fluctuating temperature at the freezing mark, it will disable the CER permanently and will not allow charging again until a hard reset is done. Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : VCU, ECOTRONS, ES1274A Component Description : VCU Component Part Number : 003222 Component Name 2 : ORION BMS 2 Component Description : BMS Component Part Number : 001052 Supplier Identification : Part 573 Safety Recall Report 22V-223 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Component Manufacturer Name : Ecotrons LLC Address : 13115 Barton Rd Ste H Whittier California 90605 Country : United States Chronology : Beginning in December 14th, the service team began receiving complaints from customers whose vehicles would not charge after being exposed to freezing temperatures. (>0°C.) There were reports to the service team on. There was (1) one on 12/14/2/1, 12/15/21, 12/22/21, there were (2) two on 12/28/21, (1) one on12/30/21 and then (1) one on 1/5/22. The Arcimoto service began noticing a pattern with the customer complaints. On January 13th a problem communication meeting was called to evaluate the seriousness of the situation and to determine the next steps for establishing a root cause. It was determined that this was a serious enough problem to place a hold on shipping any more vehicles until a root cause and remedy could be established. The electrical engineering team and the service department began investigating the defect. On February 17th it was confirmed that the VCU was disabling the CER when the temperature was below 0°C to prevent an unsafe charging situation. Once the temperature went back above 0°C the VCU enabled the CER. The defect is that if the temperature is fluctuating at 0°C it is possible for the CER to be disabled twice in a minute. The firmware was programmed to permanently disable the CER when this happens as an extra safety precaution until a hard reset could be done on the vehicle. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to contact Arcimoto to schedule a service appointment to have their firmware updated to prevent the defect from happening. Only the Arcimoto service department is allowed to update the firmware, so there will be no reimbursement if the firmware is updated by anyone other than Arcimoto. There will be no charge to vehicle owners for this service. To the best of our knowledge, no owners have incurred any costs resulting from this defect. How Remedy Component Differs from Recalled Component : The new firmware will still allow the VCU to disable the CER and will prevent charging if the temperature falls below 0°C The difference is that the amount of times that the temperature goes below and above freezing during a minute will be increased and make it mathematically impossible to have the CER latch out again during fluctuating temperatures around the 0°C mark. Identify How/When Recall Condition was Corrected in Production : On March 11th the new firmware was confirmed and released to both service and production teams. The production department is now able to continue manufacturing the vehicles with the new firmware in place. Part 573 Safety Recall Report 22V-223 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Arcimoto does not intend to send any dealer or distributor notifications, as it has neither dealers nor distributors at this time. Planned Dealer Notification Date : MAY 09, 2022 – MAY 16, 2022 Planned Owner Notification Date : MAY 09, 2022 – MAY 16, 2022 * NR – Not Reported
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