Replace Tire and Loading Information Label – 2021 Freightliner Sprinter

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February 9, 2022 NHTSA CAMPAIGN NUMBER: 22V073000

Incorrect GVWR on Tire and Loading Label/FMVSS 120

The operator may overload the vehicle, resulting in excessive tire wear and increasing the risk of a crash.

 

NHTSA Campaign Number: 22V073

Manufacturer Daimler Vans USA, LLC

Components EQUIPMENT

Potential Number of Units Affected 2,564

 

Summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The gross vehicle weight rating (GVWR) may be improperly stated on the tire and loading label. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, “Wheels and Rims-Other Than Passenger Cars.”

 

Remedy

Dealers will inspect and replace, as necessary, the tire and loading information label. Additionally, tires will be inspected for excessive wear and replaced as necessary. All repairs will be conducted free of charge. Owner notification letters are expected to be mailed March 28, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS3RE58HIN.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check for Daimler Vans Recalls

 


 

TO:  Freightliner Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Anthony Washington, Department Manager, Regulations and Certifications
Re:  Initial Recall Campaign Notification
Model 907 (Sprinter)
Model Years 2021
Replace Tire and Loading Information Label
DATE:  February, 2022

 

IMPORTANT RECALL CAMPAIGN INFORMATION

 

Please see the attached documents related to the campaign listed above

 

 


Campaign No. : Campaign Desc. : Replace Tire and Loading Information Label
2022020016p PDGRE58HIN
This is to notify you of a pending Recall Campaign to replace tire and loading information label on approximately 254 MY21 Freightliner Sprinter vans.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.  All affected VINs will be flagged as “PENDING” in VMI and cannot be sold.
Background
Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Freightliner vans, has determined that on certain 907 (VS30) platform Sprinter vehicles, the tire and loading information label on the B-pillar could contain erroneous values that overstate the Gross Vehicle Weight Rating. Due to erroneous values for the maximum permissible combined vehicle weight on the tire and loading information label on the B-pillar, overloading of the vehicle could exceed the permissible total weight.  As a consequence, over time, this could cause excessive tire wear and in a worst case scenario, could lead to tire failure, which could increase the risk of a crash.
What We’re Doing DVUSA is conducting a voluntary recall. An authorized Freightliner Sprinter dealer will check the tire and loading information label and replace it with a corrected label. Additionally, a visual inspection of the tires for excessive wear will be conducted. If necessary, tires with excess wear will be replaced on the affected axles.
Parts Parts are not yet available
Vehicles Affected
Vehicle Model Year(s) Model Year 2021
Vehicle Model Sprinter VS30, Platform 907
Vehicle Populations
Total Recall 254
Dealer Inventory 1
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired.

 

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.

 

Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter vehicles covered by this notification until the vehicle has been repaired.

 

Next Steps/Notes
Customer Notification Timeline An owner notification letter will be mailed in March, 2021.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective DVUSA fleet representative for further information and next steps. For repairs, please contact your preferred DVUSA dealer.
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction.

 


On September 29, 2021, MBAG was informed by an upfitter about possible incorrect vehicle weight loading values on the tire and loading information label located on the B pillar in certain VS30 (Platform 907) Sprinter vehicles.

 

MBAG started an investigation by conducting an internal review of labels used on the production line for Sprinter VS30 Platform 907 vehicles. Through this review, MBAG determined that in some instances the combined weight values printed on information labels were higher than the calculated maximum values for the vehicle.

 

MBAG immediately (in September 2021) quarantined potentially affected vehicles at the production plant, blocking them from release until completion of any rework that might be determined to be necessary.

 

At the same time, MBAG launched an investigation into the combined weight loading values, to evaluate the potential for safety risk associated with inaccurate labels and to identify potentially affected vehicles.

 

MBAG determined that incorrect weight information had been printed on labels due to an error in the printer software used to produce the labels. The Programmable Logic Controller (PLC) that transmits the label data to the printer incorrectly stored “weight” data under the “angle” category and left the value for “weight” data empty.  MBAG determined that this error originated from a PLC software update on July 1, 2021. Because the PLC failed to record a combined weight value for the information label, the printer inserted an incorrect default value instead of the specific measured weight value.

 

Based on those findings MBAG continued its investigation to evaluate potential technical consequences of the faulty label on vehicle usage and safety.

 

This evaluation continued through January 2022 and included a deep analysis of possible effects on axle parts as well as to the body of the vehicle. MBAG reached the conclusion that a safety risk resulting from excessive vehicle loading on vehicle body and stability can be ruled out. However, MBAG determined that excess tire wear could result from potential overloading of the vehicle.

 

On February 2, 2022 MBAG decided that a potential safety risk could not be ruled out.  Accordingly, MBAG will conduct a recall for the affected vehicles.

 


4 Affected Products

Vehicles

MAKE MODEL YEAR
MERCEDES-BENZ SPRINTER 1500 2021
MERCEDES-BENZ SPRINTER 2500 2021
MERCEDES-BENZ SPRINTER 3500 2021
MERCEDES-BENZ SPRINTER 4500 2021

 


6 Associated Documents

Recall Acknowledgement

RCAK-22V073-3182.pdf 645.387KB

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Defect Notice 573 Report

RCLRPT-22V073-6232.PDF 214.09KB

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Recall 573 Report – February 9, 2022

RCLRPT-22V073-4093.PDF 213.801KB

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Miscellaneous Document – Chronology

RMISC-22V073-3360.pdf 43.191KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V073-4682.pdf 616.29KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V073-8016.pdf 636.934KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V073&docType=RCL

 


 

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