SIL780 – EZ Trac AWD System Inspection – 2018-2020 Altec EC505 & EC655

NHTSA ID Number: 10187929

Manufacturer Communication Number: SIL 780

 

Summary

Altec has discovered that the EZ Trac hydraulic all-wheel drive (AWD) system may have been improperly installed on some units. Incorrect steering adjustments can cause the front wheels to oversteer. This can damage the steering stop bolts, causing the tires to rub on chassis components. Incorrect hydraulic hose routing can subject the hoses to damage. This can cause fluid leakage, resulting in the loss of AWD assistance.

Altec requires the following actions to be performed on the affected units no later than 30 days after receiving the SIL.

– Inspect the EZ Trac system using the Inspection Procedure provided in the notification.

– Have Altec make any required repairs.

 

 


6 Affected Products

Vehicles

MAKE MODEL YEAR
ALTEC EC505 2018-2020
ALTEC EC655 2018-2020

 


Service Information Letter

February 17, 2021

Units Affected: Model year 2017-2020 chassis equipped with the EZ Trac AWD system (Verify that your unit is affected by reviewing the attached list in this SIL or by accessing your fleet on connect. altec.com/login)

EZ Trac AWD System Inspection

Altec is committed to providing our customers safe and reliable products from initial delivery throughout the useful life of the machine.

Altec has discovered that the EZ Trac hydraulic all-wheel drive (AWD) system may have been improperly installed on some units. Incorrect steering adjustments can cause the front wheels to oversteer. This can damage the steering stop bolts, causing the tires to rub on chassis components. Incorrect hydraulic hose routing can subject the hoses to damage. This can cause fluid leakage, resulting in the loss of AWD assistance.

Altec requires the following actions to be performed on the affected units no later than 30 days after receiving this SIL.

  • Inspect the EZ Trac system using the Inspection Procedure beginning on page 2.
  • Have Altec make any required repairs.

The inspection is covered under the Altec Warranty Policy, and can be performed by Altec, the customer, or the customer’s warranty provider. Altec will perform the inspection for free at an Altec facility. If the customer or the customer’s warranty provider performs the inspection, a warranty claim must be submitted to be reimbursed for the cost of the labor. Altec will allow up to $45 for the labor to perform this inspection. Call 1-877-GO ALTEC (1-877-462-5832) to schedule the work to be done by an Altec service technician. The customer is responsible for the travel costs of an Altec Mobile Service technician if the technician performs the inspection at the owner’s location.

The repair is covered under the Altec Warranty Policy and must be performed by Altec at an Altec facility. The repair will be performed for free. Call 1-877-GO ALTEC (1-877-462-5832) to schedule the work to be done at an Altec service center.

 



1 Associated Document

Manufacturer Communications

SIL 780
February 17, 2021

https://www.nhtsa.gov/recalls?nhtsaId=10187929

MC-10187929-0001.pdf 732.219KB

MC-10187929-0001

 


 

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