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October 14, 2021 NHTSA CAMPAIGN NUMBER: 21V802000
Incorrect GAWR on Certification Label/FMVSS 120
Incorrect GAWR information may cause the vehicle to be overloaded, increasing the risk of a crash.
NHTSA Campaign Number: 21V802
Manufacturer Cruiser RV
Components EQUIPMENT
Potential Number of Units Affected 264
Summary
Cruiser RV (Cruiser) is recalling 2021-2022 Hitch trailers. The vehicle certification label does not have the correct Gross Axle Weight Rating (GAWR) listed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, “Wheels and Rims-Other Than Passenger Cars.”
Remedy
Cruiser will mail new labels to owners, and dealers will replace them, free of charge. Owner notification letters were mailed November 18, 2021. Owners may contact Cruiser customer service at 1-574-206-7920.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
V.I.N. TAG REPLACEMENT INSTRUCTIONS
IMPORTANT: DO NOT APPLY NEW LABELS OVER THE EXISTING LABELS.
1. Locate sections 1, 2 and 4 on the driver’s side of your unit, typically just above the baggage door. Remove sections 1, 2 and 4 from your sidewall using a plastic scraping tool being careful not to scratch your unit. You may use isopropanol alcohol to assist with adhesion removal if needed.
2. Locate sections 1, 2 and 4 in the new set you received in the mail, remove from backer and carefully place on side wall in the order you removed them.
3. Locate section 3 in the door jamb closest to the hinge of the entrance door. Remove section 3 from your door jamb using a plastic scraping tool, being careful not to scratch your unit. You may use isopropanol alcohol to assist with adhesion removal.
4. Remove section 3 from the backer and place on the inside of the door jamb.
Chronology :
10/11/2021 – Engineering caught discrepancy with GAWR; 10/12/2021 ran scope of the known issue:
10/13/2021 Safety committee voted.
2 Affected Products
Vehicle
MAKE | MODEL | YEAR |
CRUISER RV | HITCH | 2021-2022 |
9 Associated Documents
Recall 573 Report – Amendment 1
RCLRPT-21V802-1164.PDF 214.895KB
Recall Quarterly Report #1, 2021-4
RCLQRT-21V802-4491.PDF 211.117KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V802-5822.pdf 166.009KB
Remedy Instructions and TSB
RCRIT-21V802-2081.pdf 1303.13KB
Noncompliance Notice 573 Report
RCLRPT-21V802-2946.PDF 214.859KB
Recall Acknowledgement
Recall Quarterly Report #2, 2022-1
RCLQRT-21V802-4037.PDF 211.218KB
Recall Quarterly Report #3, 2022-2
RCLQRT-21V802-6925.PDF 211.301KB
Recall Quarterly Report #4, 2022-3
RCLQRT-21V802-0955.PDF 211.411KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V802&docType=RCL
- Set of 4 New Premium Radial Trailer Tires 225/75R15 10PR, Brand: FREE COUNTRY
- Full cap ply ( nylon overlay cross entire tread area), significant upgrade from most other products on the market have nylon strips on shoulder area only, add the critical safety feature!
- Featured "Scuff Guard" ring on tire wall for better tire side protection
- 8 mm deep tread depth vs 5.6 mm of other cheap competitors, durable and longer mileage life
- Heavy duty 10 ply rated, load range E. Steel belted, speed rating M----up to 81mph.
- Tire Size: 205/75D15 Load Range: C
- Tire Weight Rating: 1820 Lbs. Max. Pressure: 50 PSI
- Bolt Configuration: 5 Lug 4.5" Center - See diagram for fitment
- Top Quality Tire - 2 year limited warranty with free roadside assistance
- Reinforced square shoulder tread for optimum road contact, with variable tread pitch for reduced road noise
- Tire Size: 175/80D13 Load Range: C
- Tire Weight Rating: 1360 Lbs. Max. Pressure: 50 PSI
- Bolt Configuration: 5 Lug 4.5" Center - See diagram for fitment
- Top Quality Tire - 2 year limited warranty with free roadside assistance
- Reinforced square shoulder tread for optimum road contact, with variable tread pitch for reduced road noise
- 2 new premium full nylon cap ply 8PR ST205/75R15 Radial trailer tires, brand: FREE COUNTRY
- Full nylon cap ply ( nylon overlay cross entire tread area), significant upgrade from most other products on the market have nylon strips on shoulder area only, add the critical safety feature!
- Featured "Scuff Guard" ring on tire wall for better tire side protection
- 8 mm deep tread depth vs 5.6 mm of other cheap competitors, durable and longer mileage life
- Steel belted 8 ply rated, load range D, Speed rating M---up to 81mph,
- Tire Size: ST205/75R15 205/75R15 205 75R15, Max Capacity: 2150 pounds; Maximum PSI: 65; Rim Diameter: 15"; Rim Width: 5.5" ;Load Range: D= 8 Ply Construction
- This Radial ply tire is constructed with double steel belts and double polyester cords for increased durability,and shoulder design provides better heat dissipation resulting in longer tread life and even wear
- Nylon cap ply ( A protective layer of nylon is wrapped around entire tread area), to help prevent tread separation.
- This tire uses radial construction,Created specifically for trailers - not intended for use on other vehicles.
- Rim(s) NOT included !Refer to your existing tire sidewall and/or trailer owner's manual to determine the appropriate tire size and load capacity for your application.
- Tire only, Rim not included
- Improved tread wear
- Greater heat resistance
- Increased durability
- Fit Type: Vehicle Specific
- Tire Size: 175/80D13 Load Range: C
- Tire Weight Rating: 1360 Lbs. Max. Pressure: 50 PSI
- Bolt Configuration: 5 Lug 4.5" Center - See diagram for fitment
- Top Quality Tire - 2 year limited warranty with free roadside assistance
- Reinforced square shoulder tread for optimum road contact, with variable tread pitch for reduced road noise
- Tire Size: ST175/80D13; Ply Rated: 6; Load Range: C
- Speed Range: J; Max Load: 1360 LBS
- Overall Diameter OD : 24“ ; Section Width SW: 177mm
- Aspect Ratio: 80mm ; Rim Dameter: 13“
- Tread Depth: 6.5mm
Last update on 2024-04-12 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
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21v802 & 2021-632 V.I.N. TAG REPLACEMENT INSTRUCTIONS 99.03.19 Section 1 – Capacity Section 3- Cargo capacities Section 2- Tire information Section 4 – Federal ID The V.I.N. tag is broken into four sections. You will need to replace all four sections. IMPORTANT: DO NOT APPLY NEW LABELS OVER THE EXISTING LABELS. 1. Locate sections 1, 2 and 4 on the driver’s side of your unit, typically just above the baggage door. Remove sections 1, 2 and 4 from your sidewall using a plastic scraping tool being careful not to scratch your unit. You may use isopropanol alcohol to assist with adhesion removal if needed. 2. Locate sections 1, 2 and 4 in the new set you received in the mail, remove from backer and carefully place on side wall in the order you removed them. 3. Locate section 3 in the door jamb closest to the hinge of the entrance door. Remove section 3 from your door jamb using a plastic scraping tool, being careful not to scratch your unit. You may use isopropanol alcohol to assist with adhesion removal. 4. Remove section 3 from the backer and place on the inside of the door jamb. 21v802 & 2021-632 V.I.N. TAG REPLACEMENT INSTRUCTIONS 99.03.19 Section 3 – Cargo capacities applied to the inside of the door jamb. 21v802 & 2021-632 V.I.N. TAG REPLACEMENT INSTRUCTIONS 99.03.19 Section 4 – Federal ID Section 1 – Capacity Section 2- Tire information 21v802 & 2021-632 V.I.N. TAG REPLACEMENT INSTRUCTIONS 99.03.19 Section 4 – Federal ID Section – 1 capacity Section 2 – Tire information
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IMPORTANT SAFETY RECALL «OWNER» «STREET» «CITY», «STATE» «ZIP_CODE» This notice applies to your vehicle: «WARRANTY ID» Dear «OWNER»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Cruiser RV (Cruiser) has decided that that certain Travel Trailers do not conform to 49 CFR Part 567 – Certification and Federal Motor Vehicle Safety Standard 120, Tire Selection and Rims for Motor Vehicles Other Than Passenger Cars. On the vehicles subject to this recall, the Federal Certification Label and Tire Placard may contain incorrect or missing information. We apologize for any inconvenience this action may cause you, however your safety and continued satisfaction are of the utmost importance to us. It has been decided that certain 2021 – 2022 Cruiser Hitch travel trailers subject to this recall campaign may have a Federal Certification label on these vehicles that do not have the correct Gross Axle Weight Rating (GAWR) listed on the label. If the correct GAWR is not listed, the operator would not know the trailer’s weight limit and may overload the vehicle, increasing the risk of a crash. Cruiser will have an authorized dealer or repair center replace the Federal Certification Label. This will be corrected at no expense to you, the owner. This recall should take 10-12 minutes to complete. We have enclosed the replacement label so that it can be replaced quickly. At your earliest convenience, please contact your local dealer to set up an appointment to have this corrected immediately, this service will be performed free of charge. You will need the following information for the phone call: VIN of your travel trailer Name, Address, and Phone Number If you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by phone at 260-562-3500. If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from Cruiser by contacting the Cruiser Warranty/Service Department. If after contacting Cruiser Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention and cooperation in this matter. Sincerely, Cruiser RV Service Department cc: National Highway Traffic Safety Administration (NHTSA) Reason for this recall What we need you to do RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 21v802 Date: What we will do
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