2021030012 – Update Instrument Cluster Software – 2019-2020 Freightliner Sprinter

Vans Customer Service and Parts

TO:  Mercedes-Benz Dealer Principals, Freightliner Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM: Anthony Washington, Department Manager, Regulations and Certifications
RE: Service Campaign Notification Model 907 (Sprinter) Model Years 2019-2020 Update Instrument Cluster Software	DATE:  March, 2021

 

IMPORTANT SERVICE CAMPAIGN INFORMATION

 

 

 

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Campaign No. :	Campaign Desc. :		Update Instrument Cluster Software
2021030012	VS3ORTUNKI
This is to notify you of the upcoming Service Campaign concerning updating instrument cluster software on approximately 29,883 MY19-20 Mercedes-Benz and Freightliner Sprinter vans. All affected VINs will be flagged as “OPEN” in VMI on 3/16/21.
Background
Issue		MBAG, the manufacturer of Mercedes-Benz Sprinter Vans, has determined that in certain Sprinter vehicles, the menu item “Vehicle Tracker display” is not correctly programmed in the HERMES communication module. The message is shown to the driver that the Vehicle Tracker is not active, even though it is active.
What We’re Doing		MBUSA/DVUSA is conducting a service campaign.  An authorized Mercedes-Benz Sprinter dealer will update the instrument cluster software
Parts		Software is available.
Vehicles Affected
Vehicle Model Year(s)		Model Year 2019-2020
Vehicle Model		Sprinter, VS30 / Platform 907
Vehicle Populations
Total Recall		29,883
Dealer Inventory		259
Next Steps/Notes
AOMS/SOMS		Please ensure your dealers have read and understand this notice.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.

 

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Campaign No. 2021030012 March, 2021

 

TO:	ALL MERCEDES-BENZ & FREIGHTLINER CENTERS
SUBJECT:	Model 907 Model Year 2019-2020 Update Instrument Cluster Software

 

MBAG, the manufacturer of Mercedes-Benz Sprinter Vans, has determined that in certain Sprinter vehicles, the menu item “Vehicle Tracker display” is not correctly programmed in the HERMES communication module. The message is shown to the driver that the Vehicle Tracker is not active, even though it is active.

 

An authorized Mercedes-Benz Sprinter dealer will update the instrument cluster software

 

Prior to performing this Service Campaign:

• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.
• Please review the entire Service Campaign bulletin and follow the repair procedure exactly as described.

 

Approximately 29,883 vehicles are affected.

 

Order No. V-SC-2021030012

This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.

 

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Model  907, 910

with code JH3 (Communication module (LTE) for digital services)

Operation no. of the operation texts or standard texts and flat rates

Category	Op. no.	Operation text	Time	Acc. no.	Code
L	02 2443	Operations: Connect/disconnect vehicle diagnosis system	0.1hr	54 903 74	VS3ORTUN KI
L	02 2445	Operations: Connect/disconnect charger (vehicle diagnosis system connected)	0.1hr	54 903 74	VS3ORTUN KI
L	02 2442	Operations: Update……………… control unit software (vehicle diagnosis system connected)	0.1hr	54 903 74	VS3ORTUN KI

 

	Notes on programming control units		AH54.21-P-0001-03Z
	Check
1	Check whether vehicle is affected by measure.	For authorized Mercedes‑Benz service partners, only the entry in the Extended VEGA Application (EVA) system, in the “Current” tab, is decisive. An additional test of the affected vehicles in the workshop information system (WIS) or vehicle list is thereby not necessary.
	Update software
2	Connect diagnostic system.	Always use the latest XENTRY Diagnosis software release. It is absolutely essential to precisely follow the operation steps as described in the vehicle diagnosis system.	AD00.00-D-2000-06TS

 

3	Connect charging equipment. Maintaining on-board electrical system voltage when performing test and diagnosis work on vehicle	During the entire work procedure a sufficiently large voltage supply must be provided for the vehicle’s on-board electrical system. Otherwise any undervoltage that occurs may damage the control units. Follow the operating instructions for the charger. Use the charger to ensure that an adequate power supply (min. 12.5 V) is provided for the onboard electrical system battery.	AR54.10-D-1127TS
4	Update instrument cluster (IC) software.	i It is absolutely essential to precisely follow the operation steps as described in the vehicle diagnosis system.
5	Disconnect diagnostic system.		AD00.00-D-2000-06TS
6	Remove charger from vehicle.		AR54.10-D-1127TS

 

V-SC-2021030012

 

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Update Instrument Cluster Software
Model 907
Model Years 2019 – 2020

https://www.startekinfo.com/service/download-document/outside/225174/

https://static.oemdtc.com/Recall/V-SC-2021030012.pdf

 

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Mercedes-Benz Reprogramming

J2534 Pass-Thru

CarDAQ-Plus - PassThru J2534 Vehicle Reflash Hardware
CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware
CarDAQ-Plus 2
VSI J2534 ECU Reprogrammer
Autel (AULMF2534) MaxiFlash Pro

 

All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com

J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.

In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:

• Windows based PC or laptop^*

• J2534 compliant interface box^*1*

^*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.

^*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com

 

Vehicle Coverage

J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.

J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.

• All control unit software (reprogramming calibrations) is contained within J2534 DVD media.

 

Terms and conditions

J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.

• Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.

For pricing and additional information via the internet, please refer to the information at the beginning of this section.

www.startekinfo.com

 

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Last update on 2024-04-17 / Affiliate links / Images from Amazon Product Advertising API

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