Steering Gear Fasteners May Come Loose – 2020-2021 Spartan RV Chassis K2, K3, K4

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February 2, 2021 NHTSA CAMPAIGN NUMBER: 21V041000

Steering Gear Fasteners May Come Loose

If the steering gear mounting fasteners interfere with other steering components, difficulty in steering may occur, increasing the risk of a crash.

 

NHTSA Campaign Number: 21V041

Manufacturer Shyft Group

Components STEERING

Potential Number of Units Affected 548

 

Summary

Shyft Group is recalling certain 2020-2021 RV Chassis K2, K3, K4 vehicles. The steering gear mounting fasteners may come loose, and fall out or interfere with other steering components.

 

Remedy

Shyft Group will notify owners, and dealers will remove and replace the steering gear mounting fasteners, free of charge. The recall began February 12, 2021. Owners may contact Shyft Group customer service at 1-800-582-3454.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


February 12, 2021

 

IMPORTANT SAFETY RECALL – 21V-041

 

This notice applies to the vehicle identification number in the label below.

 

Dear Valued Customer,

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

 

The Shyft Group, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2020 and 2021 model year K2, K3 and K4 model Spartan RV chassis equipped with Independent Front Suspensions supplied by Reyco Granning, LLC.

 

What is the Defect?

The steering gear mounting fasteners may come loose and fall out or interfere with other steering components.

 

What is the Safety Risk?

If the steering gear mounting fasteners interfere with other steering components, such as a pitman arm, it may cause difficulty in steering or pin the steering wheel to one direction which could increase the risk of a crash.

 

What is the Warning?

While an increase in steering effort to hold the vehicle straight may be noticed, the steering gear mounting fasteners may loosen without warning.

 

What is the Remedy?

The steering gear mounting fasteners will be removed and replaced. New fasteners will be installed using loctite and a washer then tightened to specification. This will be done at no charge.

 

Labor Time: 

Replacement of the steering gear mounting fasteners may take up to one (1) hour however, due to some service scheduling times, your service center may need your vehicle for a longer period.

 

What You Should Do: 

Call Spartan RV Chassis at 1-855-589-9836 to locate a qualified service center near you. Steps will be taken to ensure the work is performed at the nearest service center.

 

Leased Vehicles:

The lessor must notify the lessee by first class mail within ten (10) days from receipt of their owner notification letter from the manufacturer; both for the initial notification and all subsequent notifications.

 

Reimbursement: 

If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall.  For more information contact Spartan RV Chassis at 1-855-589-9836.

 

Reply Card: 

Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address, sold, or traded the vehicle.

 

If the authorized service center has failed or is unable to remedy the defect without charge and within a reasonable time, contact Spartan RV Chassis at 1-855-589-9836.  You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590 or call the Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov if you feel the manufacturer has failed or is unable to remedy the defect without charge.

 

We regret any inconvenience this service may cause you. Your safety and continued satisfaction with the quality and performance of your chassis is of the utmost concern to us.

 

Sincerely,

 

Spartan RV Chassis

 


IMPORTANT: Safety Notice

SAFETY – RECALL – 21V-041

 

Dear Final Stage Manufacturer,

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

 

The Shyft Group, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2020 and 2021 model year K2, K3 and K4 model Spartan RV chassis equipped with Independent Front Suspensions supplied by Reyco Granning, LLC.

 

What is the problem?

The steering gear mounting fasteners may come loose and fall out or interfere with other steering components.

 

What are the risks to motor vehicle safety?

If the steering gear mounting fasteners interfere with other steering components, such as a pitman arm, it may cause difficulty in steering or pin the steering wheel to one direction which could increase the risk of a crash.

 

While an increase in steering effort to hold the vehicle straight may be noticed, the steering gear mounting fasteners may loosen without warning.

 

What should the final stage manufacturer do?

On the attached document, you will find a list of Spartan RV chassis that have been sold to you. If you agree the identified chassis, contains a safety defect, you are reminded of your responsibility to notify the National Highway Traffic Safety Administration (NHTSA) in accordance with 49 C.F.R. 573. It is a violation of federal regulation to sell a vehicle subject to a safety recall without the recall first being remedied. 

 

What will Shyft do?

We will contact all owners of these units that are affected by this recall.  They will be directed to the appropriate service provider for repair.

 

The steering gear mounting fasteners will be removed and replaced. New fasteners will be installed using loctite and a washer then tightened to specification. This will be done at no charge.

 

For questions regarding warranty claims, please call 1-855-589-9836.

 

We regret any inconvenience this situation may cause. The Shyft Group, Inc. and is brands are  committed to customer safety and satisfaction.

 

Sincerely,

 


6 Affected Products

Vehicles

MAKE MODEL YEAR
SPARTAN K2 2020-2021
SPARTAN K3 2020-2021
SPARTAN K4 2020-2021

 


10 Associated Documents

Recall 573 Report- Amendment 3

RCLRPT-21V041-8327.PDF 213.792KB

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Recall Quarterly Report #2, 2021-2

RCLQRT-21V041-9398.PDF 211.23KB

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Owner Notification Letter(Part 577)

RCONL-21V041-8455.pdf 64.277KB

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Defect Notice 573 Report

RCLRPT-21V041-1040.PDF 213.797KB

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Recall Acknowledgement

RCAK-21V041-1572.pdf 645.468KB

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Recall 573 Report- Amendment 1

RCLRPT-21V041-3171.PDF 213.797KB

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Recall Quarterly Report #1, 2021-1

RCLQRT-21V041-0580.PDF 211.126KB

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Miscellaneous Document- Final Stage Manufacturer Notification

RMISC-21V041-1057.pdf 114.971KB

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Recall Quarterly Report #3, 2021-3

RCLQRT-21V041-0043.PDF 211.315KB

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Recall Quarterly Report #4, 2021-4

RCLQRT-21V041-0244.PDF 211.424KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V041&docType=RCL

 


 

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