9901563 – Incorrect Spring Hanger Installed – 2021 Jayco Eagle Fifth Wheel

February 4, 2021 NHTSA CAMPAIGN NUMBER: 21V049000

Incorrect Spring Hanger Installed

Reduced tire clearance can increase the risk of tire blow out, which can cause loss of vehicle control, increasing the risk of an crash.

 

NHTSA Campaign Number: 21V049

Manufacturer Jayco, Inc.

Components STRUCTURE

 

Summary

Jayco, Inc. (Jayco) is recalling certain 2021 Jayco Eagle fifth wheel vehicles. Certain vehicles were equipped with a 4 1/4 inch spring hanger instead of the proper 5 1/4 inch spring hanger, reducing the tire clearance.

 

Remedy

Jayco will notify owners, and dealers will install the correct 5 1/4 spring hangers, free of charge. The recall began March 29, 2021. Owners may contact Jayco customer service at 1-617-776-0344. Jayco’s number for this recall is 9901563.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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Incorrect Leaf Spring Hanger

Bulletin Type:	Safety Recall	Publication Date:	March 29, 2021
Bulletin #(s):	21V-049 US Units 2021-086 Canadian	Make:	Jayco FW
Job Code:	9901563	Models:	Eagle 355MBQS (WA) 321RSTS  (WD)
Flat Rate:	4.0 Hours	Model Year:	2021

 

Incident:	Incorrect spring hanger installed reducing tire clearance.
Affected Units:	2021 Eagle FW – M1WA0171-0230 & M1WD0117-0206
Parts Kits Numbers and Contents:	#21V-049A for the WA Model #21V-049B for the WD Model
	21V-049A – WA  2- HANGER,SPR 3.00X2.45X4.75X 4.75 2- HANGER, Support 3.31X3.31X0.19 2- NUT, Lock Flange .44-20 for shackle bolt 2- BOLT, Hanger Grease .56X2.90 Shoulder .44-20 Thread   21V-049B – WD 2- HANGER, SPR 2.35X5.55X5.55 4GA STL 2- HANGER, Support 3.31X3.31X0.19 2- NUT, Lock Flange .44-20 for shackle bolt 2- BOLT, Hanger Grease .56X2.90 Shoulder .44-20 Thread
Misc. Tools & Supplies:	Jacks, lug wrench, adjustable torque wrench, die grinder, steel welder, socket set and socket wrench
Parts Return Information:	NA

 

INSTRUCTIONS

 

1. Position the unit on level ground. The unit must be in a level condition. NOTE:  The unit can be in an “as loaded” state, however not to exceed 3500 pounds for any one tire.  

 

2. Retract ALL stabilizer jacks.

 

3. Support the frame on jack stands as close to the rear wheel as possible providing a safe and supported platform for the unit to work on. Support the unit on the pin box using a suitable stand or a forklift (Fig.1).

 

4. Remove the tires and stow for later installation.

 

5. Using floor jacks lift the frame slightly and then place properly rated jack stands under the axles (Fig. 2). Position jacks so there is access to drive the shackle bolts out with a hammer.

 

6. Place suitable blocks under the axle tube near the repair area.

 

NOTE:  The block acts as a support for the weight of the axle only, allowing service of the suspension system components. Multiple axle trailers MUST have the weight of each axle properly supported before disassembly of any suspension system components.

 

7. Remove the nut and bolt assembly from the center spring hanger. This will allow the CRE equalizer to drop from the spring hanger. Perform this step on both side of the unit.

 

8. Cut the welds securing the center spring hanger to allow removal. Use care to avoid damage to the surface areas. Once the hanger is out of the way, grind the area smooth in preparation for re-welding the new spring hanger to the frame.

 

9. Select the correct replacement spring hanger from the following parts list.

 

Remove the 3 ¼” center hanger and hanger support and install a 4 ¼” center hanger and hanger support as noted above on the door side and off door side of the unit.

 

Remove the 4 ¼” center hanger and hanger support and install a 5” center hanger and hanger support as noted above on the door side and off door side of the unit.

 

10. Center the new spring hanger between the front spring hanger and the rear spring hangers. Clamp into place.  The spring hanger requires a full weld to the frame by a qualified welder as shown below.

 

11. Clean the weld area and paint black to avoid corrosion.

 

12. Reinstall the CRE equalizer using new bolts and lock nuts provided.

 

Torque the nut to 35 to 45 ft.-lbs.

 

13. Grease the wet bolts prior to continuing.

 

14. Install tires and wheel previously removed, and torque to 120 ft.-lbs. in a proper star pattern shown in Figure 9, on the next page.

 

15. Remove jack stands.

 

16. Drive the unit through the lot doing s-turns and re-torque the wheel nuts to 120 ft.-lbs., following the same star pattern shown in figure 9.

 

Jayco’s sole obligation under our limited warranty is to repair or replace defective materials and/or workmanship deemed our responsibility as determined by Jayco in our sole discretion. Jayco reserves the right to use new and/or remanufactured parts or materials of similar quality to complete any work, and to make parts and/or design changes as appropriate without notice to anyone. Jayco designs and/or materials changes are done without obligation to incorporate such changes in previously manufactured product. Jayco makes every reasonable effort to ensure field remedies will not adversely affect performance and/or safety of the unit. This field remedy is not intended to extend to future performance of this RV, or any of its materials, components or parts beyond the standard warranty period. The RV owner’s obligation to notify Jayco, or one of its independent, authorized dealers, of a claimed defect does not modify any obligation placed on the RV owner to contact Jayco directly when attempting to pursue remedies under state or federal law.  Jan. 2019.

903 South Main Street  •  P.O. Box 460  •  Middlebury, IN 46540

 

WHEEL TORQUE REFERENCE SHEET

Wheel Torque Requirement Chart
Wheel Size	Stud Size	Torque Sequence
		1st Stage	2nd Stage	3rd Stage
14”	1/2”	20-25 ft-lbs	50-60 ft-lbs	90-120 ft-lbs
15”	1/2”	20-25 ft-lbs	50-60 ft-lbs	90-120 ft-lbs
16”	1/2”	20-25 ft-lbs	50-60 ft-lbs	90-120 ft-lbs
16.5” x 6.75”	1/2”	20-25 ft-lbs	50-60 ft-lbs	90-120 ft-lbs
16”	9/16”	20-25 ft-lbs	60-70 ft-lbs	120-130 ft-lbs
16.5” x 6.75”	9/16”	20-25 ft-lbs	60-70 ft-lbs	120-130 ft-lbs
16” Dual and 17.5” Cone Nut	5/8”	50-60 ft-lbs	100-120 ft-lbs	190-210 ft-lbs
16” Dual and 17.5” Flange Nut	5/8”	50-60 ft-lbs	150-200 ft-lbs	275-325 ft-lbs
14.5” Demount	1/2”	Tighten sequentially to 85-95 ft-lbs

 

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IMPORTANT SAFETY RECALL

 

Safety Recall: 21V-049  

March 29, 2021

 

IMPORTANT SAFETY RECALL 

 

This Notice Applies to Your Recreational Vehicle   «unit_serial_»

 

Dear Valued Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Jayco has decided that a defect, which relates to motor vehicle safety, exits in certain 2021, 355MBQS (WA) and 321RSTS (WD) Eagle Fifth Wheels.

 

Reason for this recall

An incorrect leaf spring hanger bracket was installed on your fifth wheel, resulting in reduced tire clearance. Reduction in tire clearance could result in the tire making contact to the wheel well, increasing the risk of a tire damage and/or blow out, affecting handling and increasing the risk of a crash.

 

Recall Remedy

Remedy consist of removing and replacing the spring hanger bracket with the correct size (5 ¼”) onto the frame. The remedy will be performed free of charge to you and will take approximately four hours to complete.

 

What we need you to do

Please contact a Jayco Dealer and set an appointment for this remedy.

Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

If you had this repair completed prior to receipt of this recall notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall.

 

If you take your recreational vehicle to your dealer on the agreed service date and the dealer does not remedy this condition on that date or within three (3) days, please contact our Customer Service Department at 800-283-8267. If you are unable to get this safety defect remedied without charge and/or within a reasonable amount of time after contacting your dealer and Jayco customer service, you may want to contact NHTSA. To submit a written complaint, contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153): or go to https://www.safercar.gov.  

 

We certainly regret this inconvenience; however, your safety is our most important priority.

 

Sincerely,

Compliance Management

Jayco Towable Products

 

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IMPORTANT SAFETY RECALL

Safety Recall:  21V-049

March 29, 2021

 

IMPORTANT SAFETY RECALL

 

Dear Valued Dealer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Jayco has decided that a defect, which relates to motor vehicle safety, exits in certain 2021, 355MBQS (WA) and 321RSTS (WD) Eagle Fifth Wheels.

 

Reason for Recall

An incorrect leaf spring hanger bracket was installed on your unit resulting in reduced tire clearance. Reduction in tire clearance could result in the tire making contact to the wheel well, increasing the risk of a tire damage and/or blow out, affecting handling and increasing the risk of a crash.

 

Recall Remedy

Remedy consist of removing and replacing the spring hanger bracket with the correct size (5 ¼”). All pertinent information regarding this recall is available under the Applications > Recalls section of the website.

 

What we need you to do

Our records show the following unit is affected by this recall, and is part of the current inventory at your Dealership.

VIN

Before placing an order for the Recall Parts Kit, please confirm the unit serial number requires the Recall Remedy, using CASE RECALL LINES in Jayco Partners. The Instructions for the Recall Remedy are available under the Case Recall 21V-049 (US) and 2021-086 (CN) attachments.

 

Federal law requires the Recall Remedy completed on this unit prior to customer delivery.

 

If you sold this unit recently, please contact the owner immediately to inform them of this recall.  In addition, please register this unit by submitting the Warranty Registration information. Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

We certainly regret this inconvenience; however, our Customers’ safety is our most important priority.

 

Sincerely,

Compliance Management

Jayco Towable Product

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
JAYCO	EAGLE	2021

 

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10 Associated Documents

Recall 573 Report – Amendment 1

RCLRPT-21V049-2200.PDF 235.353KB

 

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Recall Acknowledgement

RCAK-21V049-5648.pdf 646.079KB

 

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Defect Notice Recall 573 Report

RCLRPT-21V049-8756.PDF 235.284KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-21V049-4682.pdf 142.785KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V049-8832.pdf 163.793KB

 

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Remedy Instructions and TSB

RCRIT-21V049-2446.pdf 1028.7KB

 

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Recall Quarterly Report #2, 2021-2

RCLQRT-21V049-3763.PDF 211.219KB

 

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Recall Quarterly Report #1, 2021-1

RCLQRT-21V049-6373.PDF 211.123KB

 

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Recall Quarterly Report #3, 2021-3

RCLQRT-21V049-0619.PDF 211.302KB

 

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Recall Quarterly Report #4, 2021-4

RCLQRT-21V049-3661.PDF 211.417KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V049&docType=RCL

 

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