“This site contains affiliate links for which OEMDTC may be compensated” |
December 15, 2020 NHTSA CAMPAIGN NUMBER: 20V779000
Lighting and HVAC Display May Lock Up
If the LCD display becomes locked up or non-functional it can delay emergency efforts, which can increase the risk of injury.
NHTSA Campaign Number: 20V779
Manufacturer Rosenbauer America
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 85
Summary
Rosenbauer America (Rosenbauer) is recalling certain 2018-2021 Commander and 2019-2020 Warrior vehicles equipped with Weldon V-Mux Vista IV Standard LCD displays used for controlling emergency vehicle lighting and HVAC functions. These displays may experience low voltage spikes and cause the LCD display to lock up or become nonfunctional, due to varying electrical installations.
Remedy
Rosenbauer will notify owners, and dealers will repair or replace the IV Standard LCD displays, free of charge. The recall March 3, 2021. Owners may contact Rosenbauer customer service at 1-651-462-1000. Rosenbauer’s number for this recall is 20E-078.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
20V-779
Recall Work Instruction
Please read the entire Bulletin before proceeding with any work. Contact Rosenbauer America if there are any concerns with information contained in this document.
Subject: Rosenbauer American Recall # 20V-779 regarding recalled Weldon Vista IV displays.
Applies To: Certain Rosenbauer Fire trucks that received Weldon manufacturer part numbers: 62420010-44, 6242-0010-30, 6242-0110-44 with serial numbers between: 10242924 and 10252498.
Condition: The displays could lose voltage for a moment when the voltage drops out (i.e. starting the engine) therefore, may not auto-restart on their own or may lose button function. More details can be found here: https://static.nhtsa.gov/odi/rcl/2020/RCMN-20E078-6596.pdf.
Parts needed: A remedied screen(s), USB, safety recall decal all provided by Rosenbauer America
Tools Needed: 7/16 wrench or socket.
Time Allowed: 30 minutes per screen
Correction: IMPORTANT: If you have a truck with two affected screens, you will receive two replacements. THESE ARE NOT INTERCHANGEABLE. A driver’s-side screen must be replaced with the specific unit that was programmed for that position. Likewise, the officer-side screen only replaces that location.
- Turn off Master Power.
- Remove the affected Vista display (s) from the dash by accessing the screws at the top of the dashboard by reaching behind.
- Record the serial number on both new and old units on the lines below as well as the last 5 digits of the VIN.
- Be certain to include a completed copy of this form in the return shipment.
- Unplug and swap in the new unit. Place the old unit carefully in the same packaging for return and use the included prepaid shipping label for shipment.
- Reconnect all plugs securely to the new unit, then turn on Master Power and test the screen(s).
- Finish re-installation by securing the screws in place.
- Return the old unit with the provided prepaid shipping label. You can drop this off at a UPS Store. Please reuse the box if possible and include the old and new serial numbers, using this document.
- Affix the safety recall decal inside the officer side kick panel. Write on the decal the recall # 20V-779 and date the new screen was installed.
Last 5 digits of the VIN:
_________________
S/N Old Vista: ________________
S/N New Vista: ________________
If problems are noted: The USB memory stick you received should ONLY be used as a back-up; the replacement screen should be pre-programmed when it arrives. The memory stick will have ONLY the programming specific to the Vista shipped with it and can NOT be used to program other screens. In this event, plug in the USB drive to attempt to correct a programming.
If you still encounter problems, please call Rosenbauer America at 651-462-1000 for assistance or email recalls@rosenbaueramerica.com.
SEOCONTENT-START
20V-779
recalls@rosenbaueramerica.com
IMPORTANT SAFETY RECALL
Owner
Attention:
Address
City, State, Zip, Country
VIN(s)
February 11, 2021
Re: Safety Recall Notice NHTSA Recall ID# 20V-779
Dear Owner of a Rosenbauer Fire Apparatus:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle
Safety Act. This is to inform you that your vehicle may have a defect that could affect the safety of a
person. Federal law requires the Recall Remedy completed on this unit prior to customer delivery.
What is the issue?: Rosenbauer America is recalling certain Rosenbauer Commanders, Rosenbauer
Warriors, Rosenbauer Avengers as well as some Commercial Pumpers and Rescues that have a 1 or 2
Weldon V-MUX Vista IV Interface displays that were shipped to Rosenbauer America between April 2020
and October 2020. The recalled displays could lose voltage for a moment when the voltage drops out (i.e.
starting the engine) therefore, may not auto-restart on their own or may lose button function. More
details can be found here: https://static.nhtsa.gov/odi/rcl/2020/RCMN-20E078-6596.pdf.
How do I know if my truck has this type of equipment: We have included identification instructions at
the bottom of this document. If the Vista display manufacturer part number is: 6242-0010-44, 6242-
0010-30, 6242-0110-44 and if the serial number falls between: 10242924 and 10252498, it is part of
this recall.
How do I resolve this important safety recall: Contact your Rosenbauer Dealer to schedule an
appointment for the repair. Rosenbauer is committed to ensuring your truck won’t be in repair for long by
shipping a remedied screen ahead of your scheduled repair but you should estimate the repair to take 30
minutes per screen. The remedied parts and repair will be provided to all customers free of charge. We
anticipate being able to provide the remedied parts in a timely manner but we’re seeing extended transit
times so we encourage you to wait until the units have shipped before scheduling the repair. If you are
unable to coordinate this recall process through your dealer, you may contact Rosenbauer directly for a
work instruction and parts at recalls@rosenbaueramerica.com and after receiving an invoice, we will
process reimbursement of .5 hours of labor per screen.
What if I already paid to have this repair completed: Contact Rosenbauer or your Rosenbauer Dealer
with the details of the repair and you will receive reimbursement.
20V-779
recalls@rosenbaueramerica.com
What if I no longer own this truck: please contact Rosenbauer to provide the new owner information.
Rosenbauer will then contact the new owner.
If you are the lessor of this vehicle: please forward a copy of this notice to the lessee within 10 days
to comply with federal regulations or you can contact recalls@rosenbaueramerica.com for assistance.
If after having attempted to take advantage of this recall you believe you have not been able to have your
fire apparatus remedied without charge and within a reasonable amount of time, you may submit a
complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave.,
S.E., Washington, D.C. 20590 or call the toll-free vehicle safety hotline at 1-888-327-4236 (TTY: 1-800-
424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this safety recall may cause, but your safety is our first concern. We
will work with you to resolve this recall in a timely manner with the expectation that it is completed within
90 days.
Sincerely,
Rosenbauer America Warranty Department
5190 260th St.
Wyoming, MN 55092
PH: 651-462-1000
Identification Instructions
The Vista IV Interface display is located on the dash. Some trucks have 1 or 2 displays
located by the driver and officer-side seats. The Weldon manufacturer number and serial
number are located on the back of the screen.
*************************************************************************************************************
1
Lisa Sampson
From:
Sent:
To:
Subject:
Attachments:
Lisa Sampson
Monday, March 8, 2021 4:10 PM
redacted
Formal Notification Letter Re: Recall 20V-779
redacted_20V-779_Dealer Notification Letter-pdf.pdf; 20V-779 Work Instructions – PDF
.pdf
Greetings,
Attached is our dealer notification letter and work instructions related to the 20V-779 Weldon Vista Screen recall. We
are notifying you that there are impacted truck(s) in your network. Some things to note:
– Hard copy letters will be mailed this week to our impacted customers.
– If you prefer a hard copy letter, please let me know and I will mail you one.
– If a truck isn’t listed in this letter, it’s because we fixed it in production.
– Please note that we are asking for verification of model number and serial number to determine it is part of the
recall. Instructions are in the letter.
– To avoid any out of service incidents, we ask that you work with us to arrange for a screen ahead of the repair
appointment. That way you will have a good screen ready for the swap.
– We are asking that you use the packaging to send back the “bad” screen. Instructions are attached.
Feel free to reach out to recalls@rosenbaueramerica.com. Thank you for your attention to helping us resolve this recall.
Lisa Sampson
Rosenbauer America, LLC
Redacted
*************************************************************************************************************
20V-779
recalls@rosenbaueramerica.com
IMPORTANT SAFETY RECALL
Attention: Dealer Name
February 11, 2021
Re: Safety Recall Notice NHTSA Recall ID# 20V-779
Dear Rosenbauer Dealer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle
Safety Act. This is to inform you that a vehicle in your network may have a defect that could affect the
safety of a person. Federal law requires the Recall Remedy be completed on this unit prior to customer
delivery. If there are any units in your posession at the time you have received this letter, please contact
us. Owner notification letters will be mailed in the next 2 weeks.
What is the issue?: Rosenbauer America is recalling certain Rosenbauer Commanders, Rosenbauer
Warriors, Rosenbauer Avengers as well as some Commercial Pumpers and Rescues that have either 1 or
2 Weldon V-MUX Vista IV Interface displays that were shipped to Rosenbauer America between April
2020 and October 2020. The recalled displays could lose voltage for a moment when the voltage drops
out (i.e. starting the engine) therefore, may not auto-restart on their own or may lose button function.
More details can be found here: https://static.nhtsa.gov/odi/rcl/2020/RCMN-20E078-6596.pdf.
What are we asking our customers to do: Verify that the part number and serial number on the back of
the Vista display is part of the recall. If the Vista display manufacturer part number is: 6242-0010-44,
6242-0010-30, 6242-0110-44 and if the serial number falls between: 10242924 and 10252498, it is part
of this recall. Then the customer should relay this information to Rosenbauer by emailing
recalls@rosenbaueramerica.com, including the truck’s VIN, manufacturer part number and serial number.
We have included identification instructions at the bottom of this document.
How is this safety recall resolved: Customers should contact their Rosenbauer Dealer to schedule an
appointment for the repair. We will be sending a remedied screen(s) ahead of the
uninstalling/reinstallation so this doesn’t create an out of service incident. Please note that the current
transit times of UPS could slow this down so we recommend scheduling the appointment once you have
a tracking number of the remedied unit(s). Rosenbauer America will reimburse dealers .5 hours of labor
for each screen. The recall and repair needs to be provided to the customer free of charge. If the
customer is unable to coordinate this recall process through your dealer, they may contact Rosenbauer
directly for a work instruction and parts at recalls@rosenbaueramerica.com.
What do we need from our dealers: Once you have scheduled the repair appointment, please contact us
for the work instructions. We will be using the SRS ticket system to track everything related to this recall.
Please submit an SRS ticket if you are assisting the customer and include 20V-779 in the complaint area.
We also request all invoices be uploaded to the SRS.
20V-779
recalls@rosenbaueramerica.com
What if the customer already paid to have this repair completed: the customer should contact
Rosenbauer or their Dealer with the details of the repair and they will receive reimbursement. If you
performed the repair, make sure the invoice is in the SRS.
What if the customer listed no longer owns this truck: the customer should contact Rosenbauer to
provide the new owner information. Rosenbauer will then contact the new owner.
If the customer listed is no longer lessor of this vehicle: we ask the customer to please forward a copy of
this notice to the lessee within 10 days to comply with federal regulations or to contact us for assistance.
If after having attempted to take advantage of this recall you believe you have not been able to have your
fire apparatus remedied without charge and within a reasonable amount of time, you may submit a
complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave.,
S.E., Washington, D.C. 20590 or call the toll-free vehicle safety hotline at 1-888-327-4236 (TTY: 1-800-
424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this safety recall may cause, but your safety is our first concern. We
will work with you to resolve this recall in a timely manner with the expectation that it is completed within
90 days. Rick Fiester and Lisa Sampson will be your main point of contact regarding this recall.
Truck(s) included in this recall:
Sincerely,
Rosenbauer America Warranty Department
5190 260th St.
Wyoming, MN 55092
PH: 651-462-1000
20V-779
recalls@rosenbaueramerica.com
Identification Instructions
The Vista IV Interface display is located on the dash. Some trucks have 1 or 2 displays
located by the driver and officer-side seats. The Weldon manufacturer number and serial
number are located on the back of the screen.
Details on Recalled Units
Vista display manufacturer part number is one of these:
6242-0010-44
6242-0010-30
6242-0110-44
AND Serial number falls between: 10242924 and 10252498
*************************************************************************************************************
1
Lisa Sampson
From:
Sent:
To:
Subject:
Attachments:
Lisa Sampson
Thursday, December 17, 2020 8:18 AM
recalls; redacted
Informal Notification – Re: Upcoming Recall 20V-779
RCLRPT-20E078-5993.PDF
Hello Valued Rosenbauer Dealers,
We have submitted our initial paperwork to NHTSA and Transport Canada regarding an upcoming recall for the Weldon
Vista IV Display Screens. You may have impacted trucks in your network. I have attached a basic summary from Weldon
but you are welcome to look up a more detailed report on the NHTSA website: www.safercar.gov. At this time, I know I
will be making a revision to our impacted make and models since I’m still gathering information.
This email is to provide an informal notification as we gather information and will submit a formal letter or email to you
as well as the owners. Information that we are gathering are exactly which trucks are impacted as well as their current
location (in WIP, at the dealer, at the customer) as well as how we will handle the replacement of screens (i.e. logistics).
I anticipate sending official letters to the customers in the next few weeks, possibly the beginning of January and I will
contact you once we have narrowed down our list.
Feel free to reach out should you have any questions regarding recalls or technical service bulletins at
recalls@rosenbaueramerica.com.
Thank you,
The link ed image cannot be display ed. The file may hav e been mov ed, renamed,
or deleted . Verify that the link points to the correct file and location.
Lisa Sampson
Rosenbauer America, LLC
redacted
SEOCONTENT-END
6 Affected Products
Vehicles
MAKE | MODEL | YEAR |
ROSENBAUER | COMMANDER | 2018-2021 |
ROSENBAUER | WARRIOR | 2019-2020 |
12 Associated Documents
Recall 573 Report- Amendment 1
RCLRPT-20V779-7440.PDF 217.746KB
Owner Notification Letter(Part 577)
RCONL-20V779-0207.pdf 547.981KB
Recall 573 Report- Amendment 2
RCLRPT-20V779-5322.PDF 217.763KB
Recall Acknowledgement
RCAK-20V779-6950.pdf 244.881KB
Defect Notice 573 Report
RCLRPT-20V779-9853.PDF 216.645KB
Recall Quarterly Report #1, 2021-1
RCLQRT-20V779-6043.PDF 211.134KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V779-9687.pdf 516.315KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V779-9871.pdf 762.843KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V779-4230.pdf 642.259KB
Remedy Instructions and TSB
RCRIT-20V779-1010.pdf 548.124KB
Recall Quarterly Report #2, 2021-2
RCLQRT-20V779-5735.PDF 211.231KB
Recall Quarterly Report #3, 2021-3
RCLQRT-20V779-7963.PDF 211.32KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V779&docType=RCL
- Efficient setting key: the multifunctional battery capacity indicator has a new design of the front setting button, and have several functions: cycle voltmeter/battery percentage, turn on the backlight, black, sleep mode, battery type selection etc.
- Humanized designs: the battery capacity voltage indicators are designed with switched function button, you can press to check the battery capacity or real-time voltage and turn off, with alarm design, the battery meter display will flash when the battery capacity is low
- Fit different battery: the battery gauge indicators are compatible with 12V/ 24V/ 36V/ 48V/ 60V/ 72V/ 84V acid battery, ternary lithium battery, polymer lithium-ion battery, 3 -15 series lithium ion battery, storage battery, water battery and more
- LCD display: the battery capacity gauge indicators come with PVC waterproof screen protector with bright back-light, which makes you can read the results on the clear LCG display from different angles, low working power consumption and the max is 5 mA
- Suitable for: the battery meters with alarms can be applied to different machines and places such as garden, home, office and more, can serve you for a long time, meeting your different needs and practical battery indicators will give you nice experience
- Fits for DC 12V/24V cars, test range: DC 7V-35V; Each voltage meter has passed QC test prior to shipping
- Made of high quality PC material, durable and waterproof, works well in wet enviroment
- EASY TO READ: Bright and clear led digital display, reads fine on any light condition
- EASY TO INSTALL: Comes with mounting plates, tightening rings, spade connectors and screws for easy installation and wiring
- Measurement Accuracy: 0.1V-0.2V, perfect for car/motorcycle/RV/truck/boat/ATV/UTV etc.
- 【Meet Different Needs】 The 12V round voltmeter comes with a panel and a nylon nut, which can be mounted separately on the 29mm diameter mounting hole or fixed on the matching panel, so that it could meet your different mounting needs.
- 【Blue LED Display】 This 12V battery meter with blue LED light, can be widely used under DC 12V 24V. With the digital voltage meter, you can easily monitor the voltage status of your car battery in real times, especially in dark environments.
- 【Waterproof & Useful】 The marine voltmeter gauge is waterproof design, so this LED voltmeter is safe to use even in moist environments. And also the mini voltmeter is fit for 12V 24V cars, automotive, motorcycles, RVs, SUV, Off-road, ATV, boats, marine, ships, trucks, tractor, etc.
- 【Measuring Range】 The rating of this battery voltage monitor is DC 8-48V, and its accuracy is 0.1V. With the precise 3-digit LED digital voltmeter, you can better monitor of the car's battery voltage status, helping to extend battery life.
- 【Easy installation】 This 12 volt battery monitor comes with a set of wires, two mounting screws, a matching panel and a nylon nut, making it easy to install and use.
- HIGH PERFORMANCE DUAL USB CHARGING PORTS - 24W / 4.8A USB Car Charger charges your favorite mobile devices Compatible for iPad (max speed), iPhone XS, XR, 8 Plus (max speed), HTC, Galaxy, MP3 Players, Digital Cameras, PDAs, Mobile Phones.
- REAL-TIME MONITORING - Concise LED screen displays vehicle’s operating voltage (12V/24V) or the total USB charging output (5V/4.8A Max) in real time, fully controlling the whole charging process. The LEDs are bright enough to read the display without being a distraction while driving.
- SAFE ON THE GO - Intelligent circuit design protects against short circuiting, over-heating, over-currents, and over-charging. Charging stops when battery is full.
- COMPACT DESIGN - One of the industry's smallest USB car chargers for added portability, featuring two USB ports and an LED Display make it easy to access after dark. Input: 12-24V; Output: DC 5V 4.8A or 24W (Shared by two ports). One Year Warranty.
- 12 MONTHS WARRANTY - Comes with 30 days Money Back Guarantee and 12-Months Hassle-free Replacement Warranty.
- APPLICABLE BATTERY --- DROK digital battery monitor is suitable for 10-100V (12v 24v 36v 48v 60v 72v 96v) lithium battery, lead-acid battery, lithium iron phosphate battery, Ni MH battery. Default 12 volt lead acid battery.
- APPLICATION --- this multimeter can be used as battery voltage meter, battery capacity tester and temperature indicator panel for car, marine, RV, boat, etc.
- PROTECTION --- the battery power detector comes with protective shell, dustproof waterproof surface; input reverse connection protection.
- LCD DISPLAY --- the battery status reader adopts clear LCD color screen, displays battery capacity, voltage, temperature value(switched by the key).
- ALARM --- if low voltage, red indicator flashes and buzzer alarms.
- 【1% Accuracy Measurement】Shunt-type monitor design provides much more accurate real-time voltage and current draw measurement.
- 【Protect the batteries】With High and low capacity alarm functions, our battery monitor with shunt will alarm, and backlight and voltage value will flash simultaneously to protect the batteries from getting over-discharged.
- 【Fit for all battery】The batter tester is compatible with various battery types, including Lead Acid (AGM, GEL), Lithium Iron Phosphate, Lithium-ion, Nickel-metal hybrid. compatible with batteries operating at 12 volts, 24 volts, and 48 volts.
- 【Easy To read】Displays multiple electronic parameters, including Voltage, Current, Consumed Power, Battery Capacity, and battery degradation rate with a customized brightness high-definition Backlight Display.
- 【Easy to Install】Transparent shunt holder makes the battery tester easier to mount the shunt. And the 20ft Shielded cable allows you to monitor the battery status from a distance.
- Universal battery capacity indicator voltage meter - wide voltage input range DC 12V-84V Lead-acid Batteries and 3S-26S Lithium Batteries: Ternary lithium batteries, polymer batteries, lithium-ion batteries, storage batteries.
- Multifunctional Battery Capacity voltage meter Indicator - Battery tester Right Switch key can switch voltmeter, battery percentage, switch off. Left setting key have several functions: Cycle voltmeter/battery percentage, turn on the backlight, black, sleep mode, battery type selection etc.
- High Quality of battery voltage meter - Large LCD screen display with green backlit and low power consumption.Two display modes can be available: battery symbol and battery percentage, battery symbol and voltmeter.
- Safety to Use - The battery voltage meter Built-in 30cm power cable, simple to connect. Reverse protection design, won't burn if connect reversely.
- Portable and Waterproof voltage meter- Small size, light weight, equipped with a PVC film, the surface is waterproof.
- Dual-display: it can display auto battery voltage and temperature inside the car simultaneously(this is for Fahrenheit)
- External temp sensor: its external temp sensor allows you to bend sensor to avoid possible heating/ direct sunshine so that you can acquire more accurate results
- Safe usage: the monitor has built-in fuse, making safe usage possible and causing no damage to your car
- Easy reading: it screen is made of LED material, hence it is easy and convenient for you to read even in dim light
- Switch Control:The voltage gauge waterproof a more accurate battery voltage. You can toggle between voltage and battery percentage or turn it off to reduce battery drain while in storage.
- oltage Gauge: Support 5-48V Input Voltage. Power display range 0-100%. Precise 3-bit LED digital display.
- Check States: Battery Capacity Voltage Monitor Gauge Indicator better helps you to early notice your car voltage condition.
- Widely Use: Fit for 5-58V Cars, Motorcycles, RV, SUV, Off-road, ATV, Boat, Marine, Ship, Truck, Tractor etc.Mini size and easy to install.
- Package Includes: 1 x Car Voltmeter Gauge; 2 x Insulated Terminals; 2 x Screws, 2 x Wires.
- Efficient setting key: the multifunctional battery indicator has a new design of the front setting button, and have several functions: cycle voltmeter/battery percentage, turn on the backlight, black, sleep mode, battery type selection etc.
- Practical designs: the battery capacity voltage indicators are designed with switched function button, you can press to check the battery capacity or real-time voltage and turn off, with alarm design, the battery meter display will flash when the battery capacity is low
- Fit Different Battery: the battery gauge indicators are compatible with 12V/ 24V/ 36V/ 48V/ 60V/ 72V/ 84V acid battery, ternary lithium battery, polymer lithium ion battery, 3 -15 series lithium ion battery, storage battery, water battery and more, note: if your meter always shows, it means that you have the wrong battery code and need to double-check and the correct code
- Fit different battery: the battery gauge indicators are compatible with 12V/ 24V/ 36V/ 48V/ 60V/ 72V/ 84V acid battery, ternary lithium battery, polymer lithium-ion battery, 3 -15 series lithium ion battery, storage battery, water battery and more
- Where to use: the battery meters with alarms can be applied to different machines and places such as garden, home, office and more, can serve you for a long time, meeting your different needs and practical battery indicators will give you nice experience
Last update on 2024-04-12 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.