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September 24, 2020 NHTSA CAMPAIGN NUMBER: 20V584000
Reflective Tape Missing/FMVSS 108
Without the reflective strips, a truck operating without a trailer at night may be less visible, increasing the risk of a crash.
NHTSA Campaign Number: 20V584
Manufacturer Navistar, Inc.
Components EXTERIOR LIGHTING
Potential Number of Units Affected 14
Summary
Navistar, Inc. (Navistar) is recalling certain 2021 International MV and HV vehicles equipped with feature code 10EWW, 10EYD, 10HYR, or 10JPJ (Fifth wheel, stationary), 10HJA (Fifth wheel, air slide) or 10WDN (Fifth wheel mounting angles). The vehicles may not have had sections of reflective tape applied to the right and left upper contours of the cab. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, “Lamp, Reflective Devices, and Associated Equipment.”
Remedy
Navistar will notify owners, and dealers will install reflective tape to the back of the cab, free of charge. The recall began October 21, 2020. Owners may contact Navistar customer service at 1-800-448-7825. Navistar’s number for this recall is 20508.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
DEFECT DESCRIPTION
Certain International® HV™ Series and MV™ Series trucks do not conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 108 relating to reflective tape missing from back of cab. A truck that does not conform to all the requirements of FMVSS 108 when operating without a trailer in night time operation may fail to alert other motorists of the vehicle in front of them and increase the risk of a vehicle crash.
MODELS INVOLVED
This noncompliance recall involves certain International® HV™ Series and MV™ Series trucks built 21 July 2020 thru 13 August 2020 with feature code 10EWW, 10EYD, 10HYR, or 10JPJ (Fifth wheel, stationary), 10HJA (Fifth wheel, air slide), 10WDN (Fifth wheel mounting angles).
ELIGIBILITY
This procedure applies ONLY to vehicles marked in the International® Service Porta1s.c with Safety Recall 20508. Also complete any other open campaigns listed on the Service Portal at this time.
SERVICE PROCEDURE
WARNING! To prevent personal Injury and / or death, or damage to property, park vehicle on hard flat surface, turn the engine off, set the parking brake and install wheel chocks to prevent the vehicle from moving in either direction.
WARNING! To prevent personal injury and/ or death, always wear safe eye protection when performing vehicle maintenance.
WARNING! To prevent personal injury and / or death, or damage to property, keep flames or sparks away from vehicle and do not smoke while servicing the vehicle’s batteries. Batteries expel explosive gases.
1. Park vehicle on flat surface.
2. Shift transmission to Park or Neutral and set parking brake.
3. Turn vehicle ignition to Key OFF position.
4. Install wheel chocks.
5. Cut four lengths of tape 12 inches long.
6. Access back of cab. Using isopropyl alcohol, thoroughly clean rear window.
Completely dry rear window mounting surface.
Figure 1. Vehicle with Horizontal Exhaust or Horizontal Aftertreatment with Vertical Exhaust
1. Rear window
2. Horizontal reflective tape (2)
3. Vertical reflective tape (2)
Figure 2. Vehicle with Vertical Aftertreatment and Exhaust
1. Rear window
2. Horizontal tape (2)
3. Vertical tape (2)
NOTE: Figure 1 shows tape placement for vehicles with horizontal exhaust or horizontal aftertreatment with vertical exhaust. Vertical exhaust does not interfere with visibility of passenger-side tape.
NOTE: Figure 2 shows tape placement for vehicles with vertical exhaust and aftertreatment. Exhaust and aftertreatment may interfere with visibility of passenger-side tape. Install tape so that vertical and horizontal strips can be clearly seen.
7. Starting on driver-side rear window (Figure 1, Item 1 ), peel backing material from reflective tape, align and apply horizontal tape (Figure 1, Item 2).
8. Continuing with driver-side rear window (Figure 1, Item 1 ), peel backing material from reflective tape, align and apply vertical tape (Figure 1, Item 3).
9. Perform Step 7 and Step 8 for passenger-side rear window.
10. Remove wheel chocks.
SEOCONTENT-START
POSTED ON ISIS
OCT 2 O 2020
MAILED
OCT 212020
SUBJECT: NONCOMPLIANCE RECALL
20508
OCTOBER, 2020
Back of Cab Reflective Tape on certain
International® HV™ Series and MV™ Series trucks
built 21 July 2020 thru 13 August 2020.
VEHICLE INFORMATION
The scope of this recall is narrow and only involves the 14 vehicles listed in the
table below.
VINs Involved
MH148535 MH175933 MH175934
MH175935 MH175937 MH175939
MH298129 MH298132 MH298180
MH375430 MH847527 MH859124
MH860320 MH870112
PARTS INFORMATION
NOTE: Part number 2501778C1 contains 150 feet of reflective tape. A single
vehicle requires 4 feet to repair. Order quantities of 2501778C1 based on
number of vehicles that require repair.
Part Number Part Description Quantity
2501778C1 Tape, Reflective White 2-in wide 150 ft long As Needed
END OF SERVICE PROCEDURE
LABOR INFORMATION
Operation Number Description
A40-20508-1 Install Reflective Tape
CAMPAIGN IDENTIFICATION L.ABEL
Each vehicle corrected in accordance with this
campaign must be marked with a CTS-1075
Campaign Identification Label.
Complete the label and attach on a clean surface next
to the vehicle identification number (VIN) plate.
ADMINISTRATIVE / DEALER RESPONSIBILITIES
WARRANTY CLAIMS
Time
0.4 hrs
COMPLETED
Service Location Code ‘
Warranty claim expense is to be charged to Warranty. Claims are to be
submitted in the normal manner, making reference to Safety Recall 20508.
Section 7 of the Warranty Policy and Procedures Manual contains further
information related to the submission and processing of AFC / Recall claims.
As with all claim submissions, items acquired locally must be submitted in the
“Other Charges” tab. The cost of any bulk items (such as a bag of cable tie
straps, roll of wire, barrel of oil, or tube of silicone) should be prorated for the cost
of the individual pieces/ amount used during each repair.
GROUP
C (CAUSE) – Ente r either 1, 2. 3. (See below)
1. Inspected (No repair required).
2. Inspected and repaired.
3. Defective pa rt from parts stock. –
arranty Code) Enter 40. ,:
I I
WARRANTY – 0N
TYPE PART – En
PAD-Enter ’00
ter P for type part causing failure. ~
–
UNITED STATES AND POSSESSIONS
NOUN C WARR. TP PAD
The National Traffic and Motor Vehicle Safety Act, as amended, provides that
each vehicle that is subject to a vehicle recall campaign must be adequately
repaired within a reasonable time after the owner has tendered it for repair. A
failure to adequately repair within 60 days after a tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not
adequately repaired within 60 days, the owner may be entitled to replacement
with an identical or reasonable equivalent vehicle at no charge, or to a refund of
the purchase price less a reasonable allowance for depreciation.
Dealers must correct all vehicles subject to this campaign at no charge to the
owner, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Dealers should proceed immediately to make necessary correction to units in
inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your dealer location.
Dealers must make every effort to promptly schedule an appointment with each
owner to repair his or her vehicle as soon as possible. However, consistent with
the customer notification, dealers are expected to complete the repairs on the
mutually agreed upon service date.
Dealers involved in the recall process will be furnished a listing of owner names
and addresses to enable them to follow up with owners and have the vehicles
corrected. Use of this listing must be limited to this campaign because the list
may contain information obtained from state motor vehicle registration records,
and the use of such motor vehicle registration data for purposes other than this
campaign is a violation of law in several states.
CANADA
Dealers must correct all vehicles subject to this campaign at no charge to the
owner, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Dealers should proceed immediately to make necessary correction to units in
inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your dealer location.
Dealers must make every effort to promptly schedule an appointment with each
owner to repair his or her vehicle as soon as possible. However, consistent with
the customer notification, dealers are expected to complete the repairs on the
mutually agreed upon service date.
Dealers involved in the recall process will be furnished a listing of owner names
and addresses to enable them to follow up with owners and have the vehicles
corrected. Use of this listing must be limited to this campaign because the list
may contain information obtained from state motor vehicle registration records,
and the use of such motor vehicle registration data for purposes other than this
campaign is a violation of law in several states.
EXPORT
Export Distributors should proceed immediately to make necessary correction to
units in inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your distributor location.
Export Distributors are to submit warranty claims in the usual manner making
reference to this recall number.
Export Distributors are expected to provide full cooperation and follow-up with
respect to this important subject matter. If you have any questions or need
further assistance, please contact the Regional Service Manager at your regional
office.
NAVISTAR, INC.
VEHICLE RECALL 20508
******************************************************************************************
Navistar, Inc.
2701 Navistar Drive
Lisle, tL 60532 USA
navistar.com
IMPORTANT SAFETY RECALL 20508
NHTSA RECALL NO. 20V-584
This notice applies to your vehicle identified on the
enclosed card.
Dear INTERNATIONAL® Customer,
This notice applies to your vehicle identified on the
enclosed card. This notice is sent to you in accordance
with the requirements of the National Traffic and Motor
Vehicle Safety Act.
Navistar has decided that a non-compliance which relates
to motor vehicle safety exists in certain 2021 HV® and
MV® series trucks built 07/21/2020 thru 08/13/2020 with
feature code 10EWW, 10EYD, 10HYR, or 10JPJ (Fifth
wheel, stationary), 10HJA (Fifth wheel, air slide), 10WDN
(Fifth wheel mounting angles).
REASON FOR THIS RECALL
Certain MV and HV series trucks do not conform to Federal
Motor Vehicle Safety Standard (FMVSS) No. 108 relating
to reflective tape missing on back of cab.
RISK TO MOTOR VEHICLE SAFETY
A truck that does not conform to all the requirements of
FMVSS 108 when operating without a trailer in nighttime
operation may fail to alert other motorists of the vehicle in
front of them and increase the risk of a vehicle crash.
DEFECT REMEDY
The repair will involve installation of the reflective tape.
Authorized repair locations have parts and instructions to
repair your vehicle. The repair will be performed free of
charge and take approximately 45 minutes to complete.
ACTIONS YOU SHOULD TAKE
If you own this vehicle, please contact any
INTERNATIONAL® dealer or a Love’s Truck Tire Care or
Speedco* location to have your vehicle repaired at no cost
to you. You can find your nearest service location by calling
1-800-448-7825 or by using the service locator at
https://www.internationaltrucks.com or
https://www.loves.com.
MAILED
OCT 212020
Compliance Dept. A NAVISTAR COMPANY
OCTOBER 2020
If you have already paid for repairs prior to this notice
that corrected the defect, you may be e~gible for
reimbursement of certain repair expenses. Present your
original repair paperwork and proof of payment to any
INTERNATIONAL® dealer and your eligibility will be
reviewed. You may also submit a claim using the enclosed
Request for Reimbursement card.
If you are the lessor of this vehicle, please forward a
copy of this notice to the lessee within ten days to comply
with federal regulations.
If you do not own this vehicle, please fill out and return
mail the enclosed card so that you will not be contacted
again about this recall.
IF YOU NEED FURTHER ASSISTANCE
If you believe that Navistar has failed to remedy the
noncompliance without charge or within a reasonable time,
please follow the procedure described in the Owner
Assistance Guide section in your Owner’s Manual or call
toll free 1-800-448-7825.
You may also submit a complaint to the Administrator,
National Highway Traffic Safety Administration, 1200 New
Jersey Ave, SE, Washington, DC 20590; or call the toll
free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-
424-9153); or go to https://www.safercar.gov.
Navistar requests your prompt attention and patience
regarding the correction of this defect and apologizes for
any inconvenience this may cause you.
Navistar, Inc.
SEOCONTENT-END
2 Affected Products
Vehicles
MAKE | MODEL | YEAR |
INTERNATIONAL | HV | 2021 |
INTERNATIONAL | MV | 2021 |
9 Associated Documents
Recall 573 Report- Amendment 2
RCLRPT-20V584-2737.PDF 215.703KB
Recall Quarterly Report #3, 2021-2
RCLQRT-20V584-9591.PDF 211.301KB
Recall Quarterly Report #2, 2021-1
RCLQRT-20V584-2741.PDF 211.222KB
Recall Quarterly Report #1, 2020-4
RCLQRT-20V584-0272.PDF 211.12KB
Recall Acknowledgement
RCAK-20V584-2029.pdf 244.829KB
Noncompliance Notice 573 Report
RCLRPT-20V584-5299.PDF 215.704KB
Remedy Instructions and TSB
RCRIT-20V584-3941.pdf 187.861KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V584-4244.pdf 42.199KB
Recall Quarterly Report #4, 2021-3
RCLQRT-20V584-3963.PDF 211.405KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V584&docType=RCL
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