22-1219 – Fresh Water Tank May Detach – 2019-2021 Forest River Salem & Wildwood Motorhomes

August 14, 2020 NHTSA CAMPAIGN NUMBER: 20V482000

Fresh Water Tank May Detach

A fresh water tank that detaches from the frame could increase the risk of a crash.

 

NHTSA Campaign Number: 20V482

Manufacturer Forest River, Inc.

Components EQUIPMENT

Potential Number of Units Affected 643

 

Summary

Forest River, Inc. (Forest River) is recalling certain 2019-2021 Salem and Wildwood motorhomes. The fresh water tank may not be properly secured to the vehicle’s frame.

 

Remedy

Forest River will notify owners, and dealers will properly secure the holding tank, free of charge. This recall began September 23, 2020. Owners may contact Forest River customer service at 1-503-831-5410. Forest River’s number for this recall is 22-1219.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


IMPORTANT SAFETY RECALL

NHTSA RECALL: 20V482
CANADA RECALL: 2020-378
FR ID: 22-1219

<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>

 

09/11/2020

 

This Notice applies to your vehicle VIN listed above.

 

Dear Forest River Customer:

 

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 20192021 Salem and Wildwood travel trailer recreational vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

 

WHAT IS THE DEFECT/NONCOMPLIANCE? 

The fresh water tank may not be secured properly.

 

EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.

If the tank comes loose from the frame this could cause property damage, personal injury or result in a crash.

 

WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?

Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.

 

WHAT SHOULD YOU DO?

Please contact your dealer immediately and request a service appointment to schedule the free remedy to secure the fresh water tank. The vehicle Owner is responsible for arranging to have the work completed.  Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership.  It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.

 

You may also visit www.forestriverinc.com for dealer locations.

 

HOW LONG WILL THE REMEDY PROCESS TAKE?

The estimated time of repair is .5 hours.  However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.

 

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?

If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.

 

Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.

 

Please send the service invoice to the following address:

Salem/Wildwood
Forest River, Inc.
Attn: WARRANTY MANAGER
1429 SouthEast Uglow
Dallas, OR 97338

 

What if you no longer own this vehicle?

If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.

 

PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.

 

MAY FOREST RIVER ASSIST YOU FURTHER?

If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:

CONTACT PHONE
CUSTOMER SERVICE (503) 831-5413

 

If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:

For US Owners Please Contact: For Canadian Owners Please Contact:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave, S.E.
Washington, D.C. 20590
Head of Recalls
Motor Vehicle Safety Investigations Laboratory
Transport Canada
80 Noël street, Gatineau, Quebec, J8Z 0A1
Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153). Telephone (800) 333-0510
Facsimile (819) 420-4292
Or visit www.safercar.gov and search;
Recall ID: 20V482
Recall ID: 2020-378

 

Sincerely,

Forest River, Inc.
Office Manager
Office of Corporate Compliance

 


IMPORTANT SAFETY RECALL

NHTSA RECALL: 20V482
CANADA RECALL: 2020-378
FR ID: 22-1219

<<DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>

09/11/2020

 

Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B

“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”

Forest River motorized and towable products are contained in this section-

 

CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5

Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

 

Forest River – Office of Corporate Compliance (“OCC”) has decided that a safety defect exists in certain 2019-2021 Salem and Wildwood travel trailer recreational vehicles. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River.

 

The identified VIN referenced in the attached document(s).

The designated Date range of production is:

Salem – August 10, 2018 through August 5, 2020 Wildwood – June 27, 2018 through July16, 2020

 

DEFECT/NONCOMPLIANCE:

The fresh water tank may not be secured properly.

 

EVALUATION OF RISK:

If the tank comes loose from the frame this could cause property damage, personal injury or result in a crash.

 

SERVICE PROCEDURE:

Dealership Service Department Service procedures for addressing the tank securement is located on Dealer Connect.

 

PARTS AND RETURN:

Pictures are required for the remedy and/or inspection after installation.  Pictures of the remedy are a condition of payment in which must be provided with a claim against the repair code(s).

 

DEALER REPAIR CODES: Dealer Connect

UNITED STATES CANADA REPAIR CODE DESCRIPTION ALLOWABLE HOUR(S)
20V482 2020-378 RC-094-05-00-003675 INSPECTION FOR TANK BRACKETS .25
20V482 2020-378 RC-094-03-00-003676 REPAIR FOR TANK BRACKETS .25

 

HELPFUL CONTACT INFORMATION:

CONTACT PHONE
CUSTOMER SERVICE (503) 831-5413

 

The Recall shall be considered the utmost priority to remedy the 2019-2021 Salem and Wildwood travel trailers in question. The retail consumer shall not be charged any amount of monies for remedy to their 2019-2021 Salem and Wildwood travel trailers listed under this Recall.

 

If your dealership has already performed the remedy to 2019-2021 Salem and Wildwood travel trailers, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).  If the remedy needs to be performed on an out of warranty 2019-2021 Salem and Wildwood travel trailers in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).

 

Notice:

In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall.  Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner.  Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties.

 

Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days.  If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.

 

Sincerely,

Forest River, Inc.
Office Manager
Office of Corporate Compliance

 


6 Affected Products

Vehicles

MAKE MODEL YEAR
FOREST RIVER SALEM 2019-2021
FOREST RIVER WILDWOOD 2019-2021

 


10 Associated Documents

Recall Quarterly Report #2, 2020-4

RCLQRT-20V482-8627.PDF 211.229KB

RCLQRT-20V482-8627

 


Recall Quarterly Report #1, 2020-3

RCLQRT-20V482-1471.PDF 211.125KB

RCLQRT-20V482-1471

 


Recall Quarterly Report #4, 2021-2

RCLQRT-20V482-5659.PDF 211.418KB

RCLQRT-20V482-5659

 


Recall Acknowledgement

RCAK-20V482-8463.pdf 244.729KB

RCAK-20V482-8463

 


Defect Notice 573 Report

RCLRPT-20V482-8104.PDF 215.966KB

RCLRPT-20V482-8104

 


Recall Quarterly Report #2, 2020-4

RCLQRT-20V482-1665.PDF 211.224KB

RCLQRT-20V482-1665

 


Manufacturer Notices(to Dealers,etc)

RCMN-20V482-0931.pdf 218.658KB

RCMN-20V482-0931

 


ISSUED Owner Notification Letter(Part 577)

RCONL-20V482-8437.pdf 209.505KB

RCONL-20V482-8437

 


Recall Quarterly Report #3, 2021-1

RCLQRT-20V482-3602.PDF 211.311KB

RCLQRT-20V482-3602

 


Recall Quarterly Report #5, 2021-3

RCLQRT-20V482-9602.PDF 211.525KB

RCLQRT-20V482-9602

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V482&docType=RCL

 


 

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