2016-2018 Jayco Motorhomes 9903515 Hydraulic Leveling System

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July 14, 2020 NHTSA CAMPAIGN NUMBER: 20V405000

Leveling System Mounting Bracket May Fail

If the mounting bracket fails and allows the pump and reservoir to contact the ground and possibly detach or leak hydraulic fluids, increasing the risk of a crash.

 

NHTSA Campaign Number: 20V405

Manufacturer Jayco, Inc.

Components EQUIPMENT

Potential Number of Units Affected 3,629

 

Summary

Jayco, Inc. (Jayco) is recalling certain 2016-2018 Greyhawk and Redhawk and 2018 Envoy 100 and 200 Series motorhomes. The mounting bracket for the leveling system hydraulic pump may fail and allow the pump or the fluid reservoir to contact the ground.

 

Remedy

Jayco will notify owners and dealers will add a support bracket to reinforce the existing support bracket, free of charge. The recall began December 8, 2020. Owners may contact Jayco’s customer service at 1-800-517-9137. Jayco’s number for this recall is 9903515.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


Hydraulic Leveling System – Pump & Reservoir Support Bracket

Bulletin Type: Safety Recall Publication Date: December 8, 2020
Bulletin #(s): 20V-405B US Units

2020-322B CN Units

Make(s): Jayco Motorized Entegra
Job Code: 9903515 Model(s): Greyhawk Redhawk,

Envoy 100 Series

Envoy 200 Series

Flat Rate: 2 Hours Model Year(s): 2016-2019

 

Incident: The supporting bracket for the hydraulic pump and reservoir breaks, allowing the pump and reservoir to fall to the ground.
Affected Units: All units with a hydraulic system installed by Jayco during the original build. CASE RECALL LINES in Jayco Partners note the affected unit serial numbers.
Parts Kit: Parts Kit #: 20V-405B
Parts Kit Contents:

(4) .38-16 zinc hex nut

(4) .38-16×1.00 GR5 zinc carriage bolt

(4) .38 zinc USS flat washer

(4) .38 zinc split lock washer

(2) .38-16×1-1-1/2 grade 5 zinc hex tap bolt

(1) .13 steel black 13.50×11.69×2.13 bracket

Misc. Tools & Supplies: Sawzall with steel cutting blade OR 4” die grinder

9/16” long socket and ratchet

9/16” open end wrench

Box to support the pump during the repair

9/16” short socket and extender

Parts Return Information: No parts are to be returned

 

INSPECTION

Inspect hoses and connection for damage, sign of wear or loose connections.

 

INSTRUCTIONS

 

NOTE: The repair will be easier if you do not set the emergency brake on the motorhome. This will allow more slack in the brake cable in the bracket area. Be sure to block the tires and put the gearshift in park to prevent the motorhome from moving during the repair.

 

  1. Obtain a box or similar support mechanism to support the leveling pump so when you remove the bolts from the support bracket you can lower the pump on it. Make sure the support is high enough as to not stress any hydraulic connections once the pump is resting on it. (Picture #2)

 

  1. Using a 9/16” sock wrench, loosen and remove the (2) bolts securing the pump to the support bracket. Remove the bolts and discard, set aside the nuts and lock washers for attaching the new bracket. (Picture #1).

 

  1. Lower the hydraulic pump onto the support box. Insure Make sure the support is high enough as to not stress any hydraulic connections once the pump is resting on it. (Picture #2)

 

  1. Using a sawzall or 4” die grinder, cut the existing support bracket off even with the bottom of the frame rails (Picture 3 & 4). Use caution to insure sparks do not damage the hydraulic hoses and reservoir container.

 

  1. Install Part A of the bracket on the frame rail. It should be placed over the remaining part of the original bracket and on the inside of the emergency brake cable. The top will “hook” over the rail (towards the hydraulic pump).

 

Install Part B of the bracket with the support portion towards the hydraulic pump. Join the (2) bracket pieces together by inserting the (4) carriage bolts through the holes on the top of Part A and on through the holes on Part B. Add the flat washer, the split washer and the nut on each bolt. Using the long socket and ratchet, firmly tighten each nut.

 

  1. Set the hydraulic pump onto the top surface of the new bracket. (Picture #6) Insert the (2) new Hex Bolts through the top of the pump bracket (where the original bolts were). Set the hydraulic pump on the bracket, making sure the bolts are through the holes on the bracket plate C shown on Diagram #5. Adjust the hydraulic pump position as needed to insure it is securely seated on the bracket.

 

  1. Install the original lock washer and nut onto the pump bolt securing the pump to the bracket. Access to the bolt is through the (2) holes in the bottom of the bracket. (Picture #7)

 

NOTE: To make the nut/washer installation easier, place an extra nut into a short 9/16” socket with an extender on it. Place the nut with the lock washer on top, into the socket. Insert the washer/nut into the hole to get it started.

 

  1. Using the long socket and ratchet, tighten the nuts through the holes in the bottom of the bracket. You may need to use the 9/16” open wrench to hold the bolt head while tightening the nut. Securely tighten nuts on both bolts. (Picture 8 & 9)

 

Jayco’s sole obligation under our limited warranty is to repair or replace defective materials and/or workmanship deemed our responsibility as determined by Jayco in our sole discretion. Jayco reserves the right to use new and/or remanufactured parts or materials of similar quality to complete any work, and to make parts and/or design changes as appropriate without notice to anyone. Jayco designs and/or materials changes are done without obligation to incorporate such changes in previously manufactured product. Jayco makes every reasonable effort to ensure field remedies will not adversely affect performance and/or safety of the unit. This field remedy is not intended to extend to future performance of this RV, or any of its materials, components or parts beyond the standard warranty period. The RV owner’s obligation to notify Jayco, or one of its independent, authorized dealers, of a claimed defect does not modify any obligation placed on the RV owner to contact Jayco directly when attempting to pursue remedies under state or federal law. Jan. 2019.
903 South Main Street • P.O. Box 460 • Middlebury, IN 46540

 



8 Affected Products

Vehicles

MAKE MODEL YEAR
JAYCO ENVOY 100 2018
JAYCO ENVOY 200 2018
JAYCO GREYHAWK 2016-2018
JAYCO REDHAWK 2016-2018

 


12 Associated Documents

Recall Acknowledgement

RCAK-20V405-5663.pdf 244.921KB

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Defect Notice 573 Report

RCLRPT-20V405-4227.PDF 213.274KB

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Recall Quarterly Report #2, 2021-1

RCLQRT-20V405-0007.PDF 211.233KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-20V405-2835.pdf 156.467KB

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Remedy Instructions and TSB

RCRIT-20V405-2002.pdf 1141.236KB

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Recall 573 Report – Amendment 1

RCLRPT-20V405-5586.PDF 213.195KB

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Recall 573 Report – Amendment 2

RCLRPT-20V405-5691.PDF 213.194KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V405-3562.pdf 162.683KB

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Recall Quarterly Report #1, 2020-4

RCLQRT-20V405-3410.PDF 211.136KB

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Remedy Instructions and TSB

RCRIT-20V405-7875.pdf 1179.648KB

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Recall 573 Report – Amendment 3

RCLRPT-20V405-2599.PDF 213.225KB

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Recall Quarterly Report #2, 2021-1

RCLQRT-20V405-1211.PDF 211.233KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V405&docType=RCL

 


 

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