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May 27, 2020 NHTSA CAMPAIGN NUMBER: 20V309000
Sunroof Glass Panel May Separate from Vehicle
If the sunroof panel separates from the vehicle while it is being driven, it may increase the risk of an injury or crash.
NHTSA Campaign Number: 20V309
Manufacturer Bentley Motors, Inc.
Components VISIBILITY
Potential Number of Units Affected 3
Summary
Bentley Motors, Inc. (Bentley) is recalling certain 2020 Continental GT vehicles equipped with a factory-installed sunroof. The sunroof may not be properly bonded to the vehicle body, possibly resulting in wind noise, water leaks, and in some cases, the complete separation of the sunroof from the vehicle.
Remedy
Bentley will notify owners, and dealers will remove the old sunroof glass and fit a new sunroof glass assembly to the vehicle using the approved bonding products and procedure, free of charge. This recall is expected to begin June 22, 2020. Owners may contact Bentley customer service at 1-800-777-6923. Bentley’s number for this recall is RE 20/15 (RB57).
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Field campaign
Topic | New Continental GT – Sunroof glass replacement – New Flying Spur – Sunroof assembly replacement |
Market area | Bentley: worldwide (2WBE) |
Brand | Bentley |
Transaction No. | 2059318/1 |
Campaign number | TEST |
Note | |
Type | |
US code |
Vehicle data
New Continental GT and New Flying Spur
Sales types
Type | MY | Brand | Designation | Engine code | Gearbox code | Final drive code |
3S3* | 2020 | E | * | * | * | |
ZG2* | 2020 | E | * | * | * |
Chassis numbers
Manufacturer | Filler | Type | Filler | MY | Factory | From | To | Prod from | Prod to |
SCB | CB2 | ZG | 7 | L | C | 077683 | 077683 | ||
SCB | BS5 | 3S | 3 | L | C | 077822 | 077822 | ||
SCB | BS5 | 3S | 1 | L | C | 078029 | 078029 | ||
SCB | CB2 | ZG | X | L | C | 078049 | 078049 | ||
SCB | CS1 | 3S | 2 | L | C | 079509 | 079509 | ||
SCB | CA1 | ZG | 2 | L | C | 079564 | 079564 | ||
SCB | CS1 | 3S | 0 | L | C | 079718 | 079718 | ||
SCB | CB2 | ZG | 1 | L | C | 079767 | 079767 | ||
SCB | CS1 | 3S | 7 | L | C | 079781 | 079781 |
Documents
Document name
master.xml
TEST
New Continental GT – Sunroof glass replacement – New Flying Spur – Sunroof assembly replacement |
Transaction No.: 2059318/1 |
Notes
Repair instructions
Technical background
The adhesive used to install the sunroof glass or sunroof assembly (depending on model type) at the time of production on a very small number of cars was specified incorrectly
Remedy
Replacement of the sunroof is required in conjunction with the correct specification adhesive
Customer notification
Keepers of affected vehicles will be notified in writing by the Bentley retailer.
Please ensure that all affected vehicles are checked and repaired at the nearest opportunity, make a note of the required Campaign on the workshop order before it is signed by the customer.
If it is omitted to perform the work required during a workshop visit, the customer should be notified immediately.
You should also pass on this information to your new and used car sales departments so that affected vehicles are checked and if necessary repaired immediately.
Warranty accounting instructions
New Continental GT
Warranty Type – 710 or 790
Damage Service Number – EB**
Damage Code – 00 66
Criteria ID – 01
Labour
Sunroof glass removed and reinstalled
Labour Operation Code – 60 41 19 00 Time – 350 TU
Glass panel replaced
Labour Operation Code – 60 41 55 50 Time – 20 TU
Driver assist camera adjusted
Labour Operation Code – 60 41 55 50
Time – 120 TU
New Flying Spur
Warranty Type – 710 or 790
Damage Service Number – EB**
Damage Code – 00 66
Criteria ID – 01
Labour
Replace sunroof assembly
Labour Operation Code – 60 28 55 00 Time – 1150 TU
Driver assist camera adjusted
Labour Operation Code – 60 41 55 50
Time – 120 TU
Genuine parts
The required replacement parts should be ordered from Bentley Motors Limited Crewe or through your regional Bentley parts distribution centre.
Parts supply
New Continental GT
Description | Part Number | Quantity |
Sunroof glass | 3SD 817 113 | 1 |
New Flying Spur
Retailers MUST raise a PCMS to order and arrange the special supply/delivery of the sunroof assembly to the vehicle.
The Retailer MUST confirm when the vehicle will be in the workshop to allow the parts to be delivered at the required time
Description | Part Number | Quantity |
Sunroof assembly | 3SE 877 041B | 1 |
Rain/light sensor | Refer to ETKA | As required |
Gel foil for rain sensor | Refer to ETKA | As required |
Drive assist camera – Silicone pad | Refer to ETKA | As required |
Parts despatch control
Not applicable
Questions and answers
- What is the specific issue with the affected vehicles?
The small number of affected vehicles may have an adhesive bond between the sunroof and the vehicle body, which does not meet the specification. This has occurred because an incorrect rework procedure was used during vehicle Production.
- What repercussions does the fault have?
Although we have not seen any customer cars affected, it is possible that the sunroof glass could become completely detached from the vehicle body on Continental GT vehicles, or the sunroof assembly could become completely detached from the vehicle body on Flying Spur vehicles. Should this occur on either vehicle, there would be a risk of a crash to following traffic or injury to other road users.
- Which vehicles are affected?
A very small number of specific cars are affected, seven Bentley Continental GT models and two Flying Spur models, built between October 2019 and February 2020.
- Can customers continue to drive the cars?
We encourage customers to arrange an appointment with their retailer as soon as possible. We strongly recommend that, until this recall action has been carried out, the vehicle be driven at moderate speeds and high speeds avoided.
- What is the fix?
The sunroof glass (Continental GT) or sunroof frame (Flying Spur) will be fixed to the vehicle using the approved bonding products and procedure. This procedure will be carried out free of charge and will take approximately 4hrs for Continental GT and 12hrs for Flying Spur.
- Do I have to make an appointment?
Yes, that’s important. Please contact your retailer immediately.
Technical background
The adhesive used to install the sunroof glass or sunroof assembly (depending on model type) at the time of production on a very small number of cars was specified incorrectly
Check
If the vehicle is not already listed as repaired in ‘Repair history’ (in Elsa Pro) or the campaign completion mark has not been applied (Figure 1), please carry out the required work in accordance with these instructions
Genuine parts
The required replacement parts should be ordered from Bentley Motors Limited Crewe or through your regional Bentley parts distribution centre.
Tools
Bentley recommended screen removal kit VAG 1474/B
Work
VERY IMPORTANT NOTE: The operative MUST follow all instructions within the Repair Manual when replacing the sunroof glass and sunroof assembly (depending on model type)
Please ensure that you have the following products (quoted within the repair manual) before conducting the process within the Work section
- Sika Adhesive -250DP2-
- Sika Primer -209-D-
- Sika cleaner –H1-
- NOTE: These products MUST be sourced locally
CAUTION: The Operative MUST ensure that all paintwork and trim assemblies are suitably protected when conducting the sunroof glass or sunroof assembly replacement (depending on model type) as Warranty payments will not be considered under any circumstances for any paint or trim damage
New Continental GT
- Replace the sunroof glass – Refer to Rep.Gr 60
- Place a white paint completion mark on the left hand bonnet latch striker (Figure 1)
New Flying Spur
1) Replace the sunroof assembly – Refer to Rep.Gr 60 and all other related repair manual procedures
Including
- The rain/light sensor (if replacement is required) – Rep.Gr 92 for clarification
- Camera for driver assist systems – To remove and fit – Rep.Gr 44
- Calibrate the Camera for driver assist systems. Refer to “Calibrating front camera for driver assist systems”.
- Place a white paint completion mark on the left hand bonnet latch striker (Figure 1)
Identification
White paint identification mark as shown in Figure 1
IMPORTANT SAFETY RECALL
Name
Address
Address
This notice applies to your vehicle, Vehicle Identification Number (VIN):
Model Year/Model: 2020MY BENTLEY CONTINENTAL GT NHTSA: 20V309
Dear Name,
RE: SAFETY RECALL – SUNROOF GLASS PANEL MAY SEPARATE FROM VEHICLE (RE20/15)
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Bentley Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 model year Bentley Continental GT vehicles. Our records show that you are the owner of one of these vehicles.
What is the issue | The sunroof may not be properly bonded to the vehicle body, possibly resulting in wind noise, water leaks and in some cases, the complete separation of the sunroof from the vehicle. If the sunroof separates from the vehicle while it is being driven, it may increase the risk of an injury or crash. |
Precautions you should take? | If you notice unusual noise coming from the sunroof while driving, or if water is leaking into the vehicle from the sunroof, please contact your authorized Bentley dealer without delay and make arrangements to have the vehicle inspected/serviced |
What will we do? | Your authorized Bentley dealer will remove the old sunroof glass and fit a new sunroof glass assembly to the vehicle using the approved bonding products and procedure. This work will take about four hours to complete and will be performed for you free of charge. |
What should you do? | Please telephone your authorized Bentley dealer without delay to schedule a repair appointment. Your dealer has all the necessary parts and instructions to perform this important safety repair to your satisfaction. |
Lease vehicles | If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. |
Can we assist you further? | If you have any questions, require any assistance or if you would like us to address any concerns that you may have, please telephone our dedicated Customer Service team at 1 800-777-6923. |
In the event your authorized Bentley dealer fails or is unable to remedy the defect free of charge within a reasonable time, you may also submit a complaint to: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We would like you to know that we sincerely appreciate your continued support of our cars. I do apologize for the fact that we have to ask you to allow us to recall your car for this modification.
Yours Sincerely,
Stephen Worrall
Director, Aftersales
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
BENTLEY | CONTINENTAL GT | 2020 |
8 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-20V309-3270.pdf 44.392KB
Remedy Instructions and TSB – Sunroof Glass Replacement
RCRIT-20V309-8491.pdf 106.241KB
Recall Acknowledgement
RCAK-20V309-2580.pdf 304.033KB
Defect Notice 573 Report
RCLRPT-20V309-4245.PDF 215.178KB
Recall Quarterly Report #3, 2020-4
RCLQRT-20V309-3824.PDF 211.333KB
Recall Quarterly Report #1, 2020-2
RCLQRT-20V309-2077.PDF 211.147KB
Recall Quarterly Report #2, 2020-3
RCLQRT-20V309-7643.PDF 211.248KB
Recall Quarterly Report #4, 2021-1
RCLQRT-20V309-1400.PDF 211.438KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V309&docType=RCL
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