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RC000190 - Incorrect Auto-P Information in Owner's Manual - 2020 Thor Daybreak, Four Winds, Delano, Gemini, Quantum, Tiburon, Chateau Citation, Compass, Chateau, Siesta, Freedom Elite, & Synergy Motorhomes
Recalls

RC000190 - Incorrect Auto-P Information in Owner's Manual - 2020 Thor Daybreak, Four Winds, Delano, Gemini, Quantum, Tiburon, Chateau Citation, Compass, Chateau, Siesta, Freedom Elite, & Synergy Motorhomes

oemdtc June 5, 2020 No Comments

May 27, 2020 NHTSA CAMPAIGN NUMBER: 20V308000

Incorrect Auto-P Information in Owner's Manual

If a customer were to rely on the Auto-P function as described in the Operator's Manual, the possibility of a vehicle rollaway or unintended vehicle movement cannot be ruled out which could increase the risk of a crash.

 

NHTSA Campaign Number: 20V308

Manufacturer Thor Motor Coach

Components POWER TRAIN, EQUIPMENT

Potential Number of Units Affected 566

 

Summary

Thor Motor Coach (TMC) is recalling certain 2020 Daybreak, Four Winds, Delano, Gemini, Quantum, Tiburon, Chateau Citation, Compass, Chateau, Siesta, Freedom Elite, and Synergy motorhomes built on Mercedes-Benz Sprinter chassis [platform 907 (VS30)] equipped with automatic transmissions. The owner's manual does not correctly specify the certain conditions under which the automatic parking function (Auto-P) operates.

 

Remedy

TMC will notify owners, and a Mercedes Benz dealer will supplement the Operator's Manual with a correct description of the Auto-P function equipped in the vehicle. This recall began June 25, 2020. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000190.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.


RECREATIONAL VEHICLE
SAFETY RECALL NOTICESafety Recall: 20V-308
Safety Advisory: RC000190
June 2020

 

IMPORTANT SAFETY RECALL

This notice applies to your vehicle:  «VIN»

 

«Owner_name»
«Street»
«City», «State»  «Zip»

 

Dear «Owner_name»:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Thor Motor Coach (TMC) has decided that a safety defect exists in certain TMC motorhomes based upon notification by Mercedes-Benz USA, LLC that a defect which relates to motor vehicle safety exists in certain MB chassis that were used to manufacture your TMC motorhome. MB was issued recall 20V-180 by the National Highway and Safety Administration (NHTSA) to remedy this defect. MB’s recall number is 2020040019. To assist MB and NHTSA in identifying the final vehicles manufactured, TMC is also conducting a safety recall.  We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

Reason for this recallIt has been decided that on certain TMC motorhomes subject to this recall campaign, the automatic transmission does not correctly specify certain conditions under which the automatic parking function (Auto-P) operates. The Operator’s Manual describes certain functions which would automatically engage the parking position “P” if (1) the driver opens the seat belt buckle or (2) the driver leaves the seat when the vehicle is stationary or driving at a very low speed. However, the functionality is not available in the affected Sprinter vehicles. Should a customer rely on the Auto-P function as described in the Operator’s Manual, the possibility of vehicle rollaway or movement cannot be ruled out which could increase the risk of a crash.
What we will doTMC has included in this mailing the recall notification letter from MB. MB will be handling the repair of your vehicle at an authorized dealer. The dealer will add a supplementary booklet with a correct description of the Auto-P to the Operator’s Manual, which is already in the vehicle. This service will be provided free of charge. While the minimum repair time can be up to approximately 10 minutes, your dealer can provide a better estimate for this service visit.
What we need you to do Please review the included MB recall notification letter for further instructions.  If you have questions about this Recall, please contact MB directly at 1-800(FOR)-MERCEDES. For other concerns, you may contact the TMC Warranty/Service Department at (877) 855-2867 or [email protected].

If after contacting MB or TMC Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY:  1-800-424-9153; or go to http://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Thank you for your attention and cooperation in this matter.                                                    

 

Sincerely,
Thor Motor Coach

Hanah Klodzinski
Recall Compliance Coordinator
cc:  National Highway Traffic Safety Administration (NHTSA)

 


IMPORTANT SAFETY RECALL
TMC# RC000190
VIN:

«Dealer_name»
«Street»
«City», «State»  «Zip»

 

Dear Dealer:

This Safety Recall Notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act and The Canadian Motor Vehicle Safety Act and is important for your safety.  

Thor Motor Coach (TMC) has decided that a safety defect exists in certain TMC motorhomes based upon notification by Mercedes-Benz USA, LLC that a defect which relates to motor vehicle safety exists in certain MB chassis that were used to manufacture your TMC motorhome. MB’s recall number is 2020040019. To assist MB in identifying the final vehicles manufactured, TMC is also conducting a safety recall.  We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

On certain TMC motorhomes subject to this recall campaign, the automatic transmission does not correctly specify certain conditions under which the automatic parking function (Auto-P) operates. The Operator’s Manual describes certain functions which would automatically engage the parking position “P” if (1) the driver opens the seat belt buckle or (2) the driver leaves the seat when the vehicle is stationary or driving at a very low speed. However, the functionality is not available in the affected Sprinter vehicles. Should a customer rely on the Auto-P function as described in the Operator’s Manual, the possibility of vehicle rollaway or movement cannot be ruled out which could increase the risk of a crash.

Mercedes-Benz will be handling the repair of your vehicle at an authorized dealer. The dealer will add a supplementary booklet with a correct description of the Auto-P to the Operator’s Manual, which is already in the vehicle. This service will be provided free of charge. While the minimum repair time can be up to approximately 10 minutes, your dealer can provide a better estimate for this service visit.

If the referenced unit on this letter has been retail sold, you are asked to notify the retail owner as soon as possible of this recall because their vehicle was not registered at the time the retail notice was mailed.  Please immediately register any retail sold units on this list.  As a reminder, you are required by law to complete this recall on any stock units in inventory prior to retail sale.  Any vehicle lessor receiving this notice must forward a copy to the lessee within 10 days.    

 For additional information and to schedule an appointment, please contact your preffered authorized MB dealer at your earliest convenience. To locate authorized dealers, visit www.mbvans.com/sprinter/shopping-tools/find-a-dealer. Please mention you are scheduling an appointment to add a supplementary booklet with a correct description of the Auto-P function under Recall Campaign #2020040019. If you have questions about this Recall, please contact MB directly at 1-800(FOR)-MERCEDES. For other concerns, you may contact the TMC Warranty/Service Department at (877) 855-2867 or [email protected].

We apologize for this inconvenience; however, we have taken this action in the interest of customer safety and continued satisfaction with our products.

 

Sincerely,

Hanah Klodzinski
Recall Compliance Coordinator

Re: NHTSA Recall No. 20V-308
TC Recall No. 2020-234

 


Units in Field Affected by Recall
W1X8E33Y0KN075469
WDAPF4CD0KN026870
WDAPF4CD0KN058640
WDAPF4CD1KN045329
W1X8E33Y0KN075875
WDAPF4CD0KN026884
WDAPF4CD0KN058895
WDAPF4CD1KN046562
W1X8E33Y0KN077299
WDAPF4CD0KN026898
WDAPF4CD0KN058900
WDAPF4CD1KN057299
W1X8E33Y0KN077545
WDAPF4CD0KN027114
WDAPF4CD0KN059030
WDAPF4CD1KN057836
W1X8E33Y1KN075027
WDAPF4CD0KN027274
WDAPF4CD0KN059884
WDAPF4CD1KN058906
W1X8E33Y1KN075030
WDAPF4CD0KN034239
WDAPF4CD0KN060615
WDAPF4CD1KN059411
W1X8E33Y1KN075464
WDAPF4CD0KN034774
WDAPF4CD1KN025839
WDAPF4CD1KN060610
W1X8E33Y1KN076002
WDAPF4CD0KN035567
WDAPF4CD1KN025842
WDAPF4CD1KN060834
W1X8E33Y1KN077294
WDAPF4CD0KN035584
WDAPF4CD1KN026084
WDAPF4CD1KN061093
W1X8E33Y1KN077537
WDAPF4CD0KN035844
WDAPF4CD1KN026098
WDAPF4CD2KN025834
W1X8E33Y1KN077540
WDAPF4CD0KN035858
WDAPF4CD1KN026103
WDAPF4CD2KN025848
W1X8E33Y2KN077532
WDAPF4CD0KN037190
WDAPF4CD1KN026117
WDAPF4CD2KN025851
W1X8E33Y3KN075465
WDAPF4CD0KN037271
WDAPF4CD1KN026344
WDAPF4CD2KN026093
W1X8E33Y3KN076003
WDAPF4CD0KN037559
WDAPF4CD1KN026358
WDAPF4CD2KN026109
W1X8E33Y5KN075466
WDAPF4CD0KN037562
WDAPF4CD1KN026361
WDAPF4CD2KN026112
W1X8E33Y5KN076004
WDAPF4CD0KN037836
WDAPF4CD1KN026585
WDAPF4CD2KN026353
W1X8E33Y7KN075033
WDAPF4CD0KN038100
WDAPF4CD1KN026599
WDAPF4CD2KN026367
W1X8E33Y7KN075467
WDAPF4CD0KN039649
WDAPF4CD1KN026604
WDAPF4CD2KN026370
W1X8E33Y7KN076005
WDAPF4CD0KN039652
WDAPF4CD1KN026618
WDAPF4CD2KN026594
W1X8E33Y8KN076000
WDAPF4CD0KN039957
WDAPF4CD1KN026621
WDAPF4CD2KN026613
W1X8E33Y8KN078488
WDAPF4CD0KN039960
WDAPF4CD1KN026831
WDAPF4CD2KN026630
W1X8E33Y9KN075034
WDAPF4CD0KN040042
WDAPF4CD1KN026845
WDAPF4CD2KN026837
W1X8E33Y9KN075468
WDAPF4CD0KN040588
WDAPF4CD1KN026859
WDAPF4CD2KN026840
W1X8E33YXKN076001
WDAPF4CD0KN040865
WDAPF4CD1KN026862
WDAPF4CD2KN026854
WDAPF4CD0KN025833
WDAPF4CD0KN041059
WDAPF4CD1KN026876
WDAPF4CD2KN026868
WDAPF4CD0KN025847
WDAPF4CD0KN041336
WDAPF4CD1KN027123
WDAPF4CD2KN026871
WDAPF4CD0KN025850
WDAPF4CD0KN047251
WDAPF4CD1KN027266
WDAPF4CD2KN026885
WDAPF4CD0KN026089
WDAPF4CD0KN048268
WDAPF4CD1KN027509
WDAPF4CD2KN026899
WDAPF4CD0KN026092
WDAPF4CD0KN048271
WDAPF4CD1KN027512
WDAPF4CD2KN027115
WDAPF4CD0KN026108
WDAPF4CD0KN048514
WDAPF4CD1KN035321
WDAPF4CD2KN027275
WDAPF4CD0KN026111
WDAPF4CD0KN048769
WDAPF4CD1KN036131
WDAPF4CD2KN034517
WDAPF4CD0KN026349
WDAPF4CD0KN048870
WDAPF4CD1KN036730
WDAPF4CD2KN034775
WDAPF4CD0KN026352
WDAPF4CD0KN049548
WDAPF4CD1KN036999
WDAPF4CD2KN035585
WDAPF4CD0KN026366
WDAPF4CD0KN049808
WDAPF4CD1KN037005
WDAPF4CD2KN035845
WDAPF4CD0KN026593
WDAPF4CD0KN056838
WDAPF4CD1KN037277
WDAPF4CD2KN036140
WDAPF4CD0KN026609
WDAPF4CD0KN056841
WDAPF4CD1KN037554
WDAPF4CD2KN036736
WDAPF4CD0KN026612
WDAPF4CD0KN057293
WDAPF4CD1KN037828
WDAPF4CD2KN037000
WDAPF4CD0KN026836
WDAPF4CD0KN057827
WDAPF4CD1KN037831
WDAPF4CD2KN037188
WDAPF4CD0KN026853
WDAPF4CD0KN058055
WDAPF4CD1KN038378
WDAPF4CD2KN037272
WDAPF4CD0KN026867
WDAPF4CD0KN058637
WDAPF4CD1KN040776
WDAPF4CD2KN037563
WDAPF4CD2KN037823
WDAPF4CD2KN048871
WDAPF4CD3KN058891
WDAPF4CD4KN039766
WDAPF4CD2KN038101
WDAPF4CD2KN056842
WDAPF4CD4KN036138
WDAPF4CD4KN039959
WDAPF4CD2KN039345
WDAPF4CD2KN057828
WDAPF4CD4KN036639
WDAPF4CD4KN040495
WDAPF4CD2KN039653
WDAPF4CD2KN058056
WDAPF4CD4KN036737
WDAPF4CD4KN040772
WDAPF4CD2KN039958
WDAPF4CD2KN058638
WDAPF4CD4KN036995
WDAPF4CD4KN040867
WDAPF4CD2KN040043
WDAPF4CD2KN058896
WDAPF4CD4KN037001
WDAPF4CD4KN040870
WDAPF4CD2KN040494
WDAPF4CD2KN058901
WDAPF4CD4KN037189
WDAPF4CD4KN047253
WDAPF4CD2KN040589
WDAPF4CD2KN059031
WDAPF4CD4KN037273
WDAPF4CD4KN047530
WDAPF4CD2KN047252
WDAPF4CD2KN059885
WDAPF4CD4KN037564
WDAPF4CD4KN048516
WDAPF4CD2KN048269
WDAPF4CD2KN060616
WDAPF4CD4KN037824
WDAPF4CD4KN048869
WDAPF4CD2KN048272
WDAPF4CD3KN025843
WDAPF4CD4KN038102
WDAPF4CD4KN048872
WDAPF4CD2KN048515
WDAPF4CD3KN026085
WDAPF4CD4KN039346
WDAPF4CD4KN049276
WDAPF4CD3KN026099
WDAPF4CD3KN058907
WDAPF4CD5KN033698
WDAPF4CD4KN056843
WDAPF4CD3KN026104
WDAPF4CD3KN059409
WDAPF4CD5KN034513
WDAPF4CD4KN057300
WDAPF4CD3KN026345
WDAPF4CD3KN059412
WDAPF4CD5KN036116
WDAPF4CD4KN057586
WDAPF4CD3KN026359
WDAPF4CD3KN060611
WDAPF4CD5KN036133
WDAPF4CD4KN057829
WDAPF4CD3KN026362
WDAPF4CD3KN060835
WDAPF4CD5KN036729
WDAPF4CD4KN057832
WDAPF4CD3KN026586
WDAPF4CD3KN061094
WDAPF4CD5KN036732
WDAPF4CD4KN058639
WDAPF4CD3KN026605
WDAPF4CD4KN025835
WDAPF4CD5KN037007
WDAPF4CD4KN058897
WDAPF4CD3KN026622
WDAPF4CD4KN025849
WDAPF4CD5KN037282
WDAPF4CD4KN058902
WDAPF4CD3KN026832
WDAPF4CD4KN025852
WDAPF4CD5KN037556
WDAPF4CD4KN059032
WDAPF4CD3KN026846
WDAPF4CD4KN026094
WDAPF4CD5KN040778
WDAPF4CD4KN059886
WDAPF4CD3KN026863
WDAPF4CD4KN026113
WDAPF4CD5KN040781
WDAPF4CD4KN060326
WDAPF4CD3KN026877
WDAPF4CD4KN026354
WDAPF4CD5KN041056
WDAPF4CD4KN060617
WDAPF4CD3KN026880
WDAPF4CD4KN026368
WDAPF4CD5KN057838
WDAPF4CD4KN061346
WDAPF4CD3KN027124
WDAPF4CD4KN026371
WDAPF4CD5KN057841
WDAPF4CD5KN025844
WDAPF4CD3KN027267
WDAPF4CD4KN026595
WDAPF4CD5KN058052
WDAPF4CD5KN026086
WDAPF4CD3KN027270
WDAPF4CD4KN026600
WDAPF4CD5KN058410
WDAPF4CD5KN026105
WDAPF4CD3KN027513
WDAPF4CD4KN026614
WDAPF4CD5KN058892
WDAPF4CD5KN026346
WDAPF4CD3KN035577
WDAPF4CD4KN026628
WDAPF4CD5KN058908
WDAPF4CD5KN026363
WDAPF4CD3KN035580
WDAPF4CD4KN026631
WDAPF4CD5KN059413
WDAPF4CD5KN026587
WDAPF4CD3KN036129
WDAPF4CD4KN026838
WDAPF4CD5KN060609
WDAPF4CD5KN026590
WDAPF4CD3KN036146
WDAPF4CD4KN026841
WDAPF4CD5KN060612
WDAPF4CD5KN026606
WDAPF4CD3KN036728
WDAPF4CD4KN026855
WDAPF4CD5KN060836
WDAPF4CD5KN026623
WDAPF4CD3KN036731
WDAPF4CD4KN026869
WDAPF4CD6KN025836
WDAPF4CD5KN026833
WDAPF4CD3KN037006
WDAPF4CD4KN026872
WDAPF4CD6KN025853
WDAPF4CD5KN026847
WDAPF4CD3KN037278
WDAPF4CD4KN026886
WDAPF4CD6KN026095
WDAPF4CD5KN026850
WDAPF4CD3KN037555
WDAPF4CD4KN027116
WDAPF4CD6KN026100
WDAPF4CD5KN026864
WDAPF4CD3KN038933
WDAPF4CD4KN027276
WDAPF4CD6KN026114
WDAPF4CD5KN026878
WDAPF4CD3KN039645
WDAPF4CD4KN033160
WDAPF4CD6KN026355
WDAPF4CD5KN026881
WDAPF4CD3KN040777
WDAPF4CD4KN034518
WDAPF4CD6KN026369
WDAPF4CD5KN027125
WDAPF4CD3KN040780
WDAPF4CD4KN035572
WDAPF4CD6KN026372
WDAPF4CD5KN027268
WDAPF4CD3KN057837
WDAPF4CD4KN035846
WDAPF4CD6KN026582
WDAPF4CD5KN027271
WDAPF4CD3KN057840
WDAPF4CD4KN036124
WDAPF4CD6KN026596
WDAPF4CD5KN027514
WDAPF4CD6KN026601
WDAPF4CD6KN060327
WDAPF4CD7KN058053
WDAPF4CD8KN048518
WDAPF4CD6KN026615
WDAPF4CD6KN060330
WDAPF4CD7KN058893
WDAPF4CD8KN048874
WDAPF4CD6KN026629
WDAPF4CD6KN060618
WDAPF4CD7KN059414
WDAPF4CD8KN049278
WDAPF4CD6KN026839
WDAPF4CD6KN060831
WDAPF4CD7KN060613
WDAPF4CD8KN056845
WDAPF4CD6KN026842
WDAPF4CD6KN061087
WDAPF4CD7KN060837
WDAPF4CD8KN057297
WDAPF4CD6KN026856
WDAPF4CD6KN061090
WDAPF4CD8KN025837
WDAPF4CD8KN057834
WDAPF4CD6KN026873
WDAPF4CD6KN061347
WDAPF4CD8KN025840
WDAPF4CD8KN058899
WDAPF4CD6KN026887
WDAPF4CD7KN025845
WDAPF4CD8KN025854
WDAPF4CD8KN058904
WDAPF4CD6KN026890
WDAPF4CD7KN026087
WDAPF4CD8KN026082
WDAPF4CD8KN060328
WDAPF4CD6KN027117
WDAPF4CD7KN026090
WDAPF4CD8KN026096
WDAPF4CD8KN060619
WDAPF4CD6KN027120
WDAPF4CD7KN026106
WDAPF4CD8KN026115
WDAPF4CD8KN060832
WDAPF4CD6KN027263
WDAPF4CD7KN026347
WDAPF4CD8KN026356
WDAPF4CD8KN061088
WDAPF4CD6KN027277
WDAPF4CD7KN026364
WDAPF4CD8KN026373
WDAPF4CD8KN061091
WDAPF4CD6KN035573
WDAPF4CD7KN026588
WDAPF4CD8KN026583
WDAPF4CD9KN025832
WDAPF4CD6KN035590
WDAPF4CD7KN026591
WDAPF4CD8KN026597
WDAPF4CD9KN025846
WDAPF4CD6KN035850
WDAPF4CD7KN026607
WDAPF4CD8KN026602
WDAPF4CD9KN026088
WDAPF4CD6KN036125
WDAPF4CD7KN026610
WDAPF4CD8KN026616
WDAPF4CD9KN026091
WDAPF4CD6KN036139
WDAPF4CD7KN026624
WDAPF4CD8KN026843
WDAPF4CD9KN026107
WDAPF4CD6KN036142
WDAPF4CD7KN026834
WDAPF4CD8KN026857
WDAPF4CD9KN026110
WDAPF4CD6KN036724
WDAPF4CD7KN026848
WDAPF4CD8KN026860
WDAPF4CD9KN026348
WDAPF4CD6KN036738
WDAPF4CD7KN026851
WDAPF4CD8KN026874
WDAPF4CD9KN026351
WDAPF4CD6KN036996
WDAPF4CD7KN026865
WDAPF4CD8KN026888
WDAPF4CD9KN026365
WDAPF4CD6KN037002
WDAPF4CD7KN026879
WDAPF4CD8KN027118
WDAPF4CD9KN026589
WDAPF4CD6KN037193
WDAPF4CD7KN026882
WDAPF4CD8KN027121
WDAPF4CD9KN026592
WDAPF4CD6KN037274
WDAPF4CD7KN027269
WDAPF4CD8KN027264
WDAPF4CD9KN026608
WDAPF4CD6KN037565
WDAPF4CD7KN027272
WDAPF4CD8KN027278
WDAPF4CD9KN026611
WDAPF4CD6KN037825
WDAPF4CD7KN033699
WDAPF4CD8KN027510
WDAPF4CD9KN026625
WDAPF4CD6KN038103
WDAPF4CD7KN033704
WDAPF4CD8KN034764
WDAPF4CD9KN026835
WDAPF4CD6KN039767
WDAPF4CD7KN035047
WDAPF4CD8KN035574
WDAPF4CD9KN026849
WDAPF4CD6KN040496
WDAPF4CD7KN035856
WDAPF4CD8KN035591
WDAPF4CD9KN026852
WDAPF4CD6KN040773
WDAPF4CD7KN036117
WDAPF4CD8KN035851
WDAPF4CD9KN026866
WDAPF4CD6KN040868
WDAPF4CD7KN036134
WDAPF4CD8KN036126
WDAPF4CD9KN026883
WDAPF4CD6KN047254
WDAPF4CD7KN036733
WDAPF4CD8KN036725
WDAPF4CD9KN027113
WDAPF4CD6KN047528
WDAPF4CD7KN037283
WDAPF4CD8KN036997
WDAPF4CD9KN027273
WDAPF4CD6KN047741
WDAPF4CD7KN037557
WDAPF4CD8KN037003
WDAPF4CD9KN035583
WDAPF4CD6KN048517
WDAPF4CD7KN037560
WDAPF4CD8KN037275
WDAPF4CD9KN035857
WDAPF4CD6KN048873
WDAPF4CD7KN037834
WDAPF4CD8KN037552
WDAPF4CD9KN036734
WDAPF4CD6KN049277
WDAPF4CD7KN039650
WDAPF4CD8KN037826
WDAPF4CD9KN037270
WDAPF4CD6KN056844
WDAPF4CD7KN040586
WDAPF4CD8KN038104
WDAPF4CD9KN037561
WDAPF4CD6KN057296
WDAPF4CD7KN041334
WDAPF4CD8KN038927
WDAPF4CD9KN038368
WDAPF4CD6KN057587
WDAPF4CD7KN048767
WDAPF4CD6KN057833
WDAPF4CD7KN048770
WDAPF4CD6KN058898
WDAPF4CD7KN057825
WDAPF4CD6KN058903
WDAPF4CD7KN057839
WDAPF4CD9KN057826
WDAPF4CDXKN047743
WDAPF4CD9KN058054
WDAPF4CDXKN057298
WDAPF4CD9KN058636
WDAPF4CDXKN057835
WDAPF4CD9KN058894
WDAPF4CDXKN058905
WDAPF4CD9KN060614
WDAPF4CDXKN059410
WDAPF4CDXKN025838
WDAPF4CDXKN060329
WDAPF4CDXKN025841
WDAPF4CDXKN060833
WDAPF4CDXKN025855
WDAPF4CDXKN061089
WDAPF4CDXKN026083
WDAPF4CDXKN061092
WDAPF4CDXKN026097
WDAPF4CD1KN036727
WDAPF4CDXKN026102
WDAPF4CDXKN037827
WDAPF4CDXKN026116
WDAPF4CDXKN037830
WDAPF4CDXKN026357
WDAPF4CDXKN038105
WDAPF4CDXKN026360
WDAPF4CDXKN038928
WDAPF4CDXKN026374
WDAPF4CDXKN040775
WDAPF4CDXKN026584
WDAPF4CDXKN045331
WDAPF4CDXKN026598
WDAPF4CD9KN048270
WDAPF4CDXKN026603
WDAPF4CD9KN048768
WDAPF4CDXKN026617
WDAPF4CD9KN056837
WDAPF4CDXKN026620
WDAPF4CD9KN057292
WDAPF4CDXKN026830
WDAPF4CD8KN043335
WDAPF4CDXKN026844
WDAPF4CD8KN045330
WDAPF4CDXKN026858
WDAPF4CD8KN047529
WDAPF4CDXKN026861
WDAPF4CD8KN047742
WDAPF4CDXKN026875
WDAPF4CDXKN026889
WDAPF4CDXKN027119
WDAPF4CDXKN027122
WDAPF4CDXKN027265
WDAPF4CDXKN027279
WDAPF4CDXKN027511
WDAPF4CDXKN035589
WDAPF4CDXKN035852
WDAPF4CDXKN036726
WDAPF4CDXKN036998
WDAPF4CDXKN037004
WDAPF4CDXKN037276
WDAPF4CDXKN037553

 

 


IMPORTANT SAFETY RECALL
TMC# RC000190
VIN:

 

«Dealer_name»
«Street»
«City», «State»  «Zip»

 

Dear Dealer:

This Safety Recall Notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act and The Canadian Motor Vehicle Safety Act and is important for your safety.  

Thor Motor Coach (TMC) has decided that a safety defect exists in certain TMC motorhomes based upon notification by Mercedes-Benz USA, LLC that a defect which relates to motor vehicle safety exists in certain MB chassis that were used to manufacture your TMC motorhome. MB’s recall number is 2020040019. To assist MB in identifying the final vehicles manufactured, TMC is also conducting a safety recall.  We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

On certain TMC motorhomes subject to this recall campaign, the automatic transmission does not correctly specify certain conditions under which the automatic parking function (Auto-P) operates. The Operator’s Manual describes certain functions which would automatically engage the parking position “P” if (1) the driver opens the seat belt buckle or (2) the driver leaves the seat when the vehicle is stationary or driving at a very low speed. However, the functionality is not available in the affected Sprinter vehicles. Should a customer rely on the Auto-P function as described in the Operator’s Manual, the possibility of vehicle rollaway or movement cannot be ruled out which could increase the risk of a crash.

TMC has included in this mailing the recall notification letter from MB. MB will be handling the repair of your vehicle at an authorized dealer. The dealer will add a supplementary booklet with a correct description of the Auto-P to the Operator’s Manual, which is already in the vehicle. This service will be provided free of charge. While the minimum repair time can be up to approximately 10 minutes, your dealer can provide a better estimate for this service visit.

If the referenced unit on this letter has been retail sold, you are asked to notify the retail owner as soon as possible of this recall because their vehicle was not registered at the time the retail notice was mailed.  Please immediately register any retail sold units on this list.  As a reminder, you are required by law to complete this recall on any stock units in inventory prior to retail sale.  Any vehicle lessor receiving this notice must forward a copy to the lessee within 10 days.    

 If you have questions about this Recall, please contact MB directly at 1-800(FOR)-MERCEDES. For other concerns, you may contact the TMC Warranty/Service Department at (877) 855-2867 or [email protected].

We apologize for this inconvenience; however, we have taken this action in the interest of customer safety and continued satisfaction with our products.

 

Sincerely,

 

Hanah Klodzinski
Recall Compliance Coordinator

Re: NHTSA Recall No. 20V-308
TC Recall No. 2020-234

 


IMPORTANT SAFETY RECALL #2020040019
This notice applies to your vehicle, VIN:
Description of Auto-P Function
NHTSA Recall #20V180

 

  • A remedy is available for your vehicle.
  • Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
  • This repair will be provided free of charge.

2020040019

Dear Mercedes-Benz Sprinter Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2019 Sprinter vehicles.  Our records indicate that your vehicle is included in the affected population of vehicles.

 

What is the CONCERN?MBAG determined that certain Mercedes-Benz Sprinter vans with automatic transmission does not correctly specify certain conditions under which the automatic parking function (“Auto-P”) operates. The Operator's Manual describes certain functions which would automatically engage the park position “P” if (1) the driver opens the seat belt buckle or (2) the driver leaves the seat when the vehicle is stationary or driving at very low speed. However, this functionality is not available in the affected Sprinter vehicles. Should a customer rely on the Auto-P function as described in the Operator's Manual, the possibility of vehicle rollaway or movement cannot be ruled out which could increase the risk of a crash.
What will your DEALER DO?An authorized Mercedes-Benz Sprinter dealer will add a supplementary booklet with a correct description of the Auto-P function to the Operator’s Manual, which is already in the vehicle. The supplementary booklet is also available on-line at www.mbvans.com/sprinter/owners-resources/owner-manuals. This service will be provided free of charge.  We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be up to approximately 10 minutes, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz Sprinter dealer will also check for other repair measures which might be applicable to your vehicle which may increase the required working time.
What should YOU DO?For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see

www.mbvans.com/sprinter/shopping-tools/find-a-dealer. Please mention you are scheduling an appointment to add a supplementary booklet with a correct description of the Auto-P function under Recall Campaign # 2020040019.

You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.

Information for OwnersIn the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.

If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

 

To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to           the left.

A VIN-based recall lookup tool on our MBVans.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/sprinter/owners-resources/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).

If an authorized Mercedes-Benz Sprinter dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to http://www.safercar.gov.

We apologize for any inconvenience this situation may cause you.

Sincerely,

Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA  30328
Phone (770) 705-0600

IMPORTANT VIN:              

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. 

 


14 Affected Products

Vehicles

MAKEMODELYEAR
THOR MOTOR COACHCHATEAU CITATION2020
THOR MOTOR COACHCOMPASS2020
THOR MOTOR COACHDAYBREAK2020
THOR MOTOR COACHDELANO2020
THOR MOTOR COACHFOUR WINDS SIESTA2020
THOR MOTOR COACHGEMINI2020
THOR MOTOR COACHTIBURON2020
THORCHATEAU2020
THORDAYBREAK2020
THORFOUR WINDS2020
THORFREEDOM ELITE2020
THORQUANTUM2020
THORSIESTA2020
THORSYNERGY2020

6 Associated Documents

Manufacturer Notices(to Dealers,etc)

RCMN-20V308-6234.pdf 421.576KB

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Manufacturer Notices(to Dealers,etc)

RCMN-20V308-9960.pdf 422.305KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V308-1002.pdf 148.314KB

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Miscellaneous Document - MB 2020040019 (20v-180)

RMISC-20V308-9392.pdf 1756.742KB

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Defect Notice 573 Report

RCLRPT-20V308-5342.PDF 221.803KB

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Recall Acknowledgement

RCAK-20V308-9731.pdf 245.302KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V308&docType=RCL

For the most up to date documents from NHTSA for this Recall, click the lick above


 

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Last update on 2021-02-15 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2021-02-15 / Affiliate links / Images from Amazon Product Advertising API

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Highland Ridge Open Range
June 9, 2020 NHTSA CAMPAIGN NUMBER: 20V338000 Frameless Window Glass Panels …
Recalls oemdtc June 16, 2020 No Comments

9901508 - Frameless Window Glass Panels May Detach - 2020 Highland Ridge Mesa Ridge, Open Range, & Silverstar Recreational Trailers

2017 Indian Scout
February 5, 2019 NHTSA CAMPAIGN NUMBER: 19E007000 Unintentional Front Brake Application …
Recalls oemdtc March 23, 2019 No Comments

I-19-01 - Unintentional Front Brake Application - Indian Accessory Brake Levers

2020 Peterbilt 520
April 9, 2019 NHTSA CAMPAIGN NUMBER: 19V282000 Undersized Wires may cause …
Recalls oemdtc May 18, 2019 No Comments

19PBB - Undersized Wires may cause Engine Shutdown - 2017-2020 Peterbilt 520

MORryde
February 21, 2019 NHTSA CAMPAIGN NUMBER: 19E014000 Cargo Tray May Detach …
Recalls oemdtc March 24, 2019 No Comments

Cargo Tray May Detach - MORryde

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File a Vehicle Safety Complaint with NHTSA


https://www-odi.nhtsa.dot.gov/VehicleComplaint/


VIN Decoder


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