RC000189 – Wire Harness May Chafe and Damage Circuits – 2020-2021 Thor Quantum, Chateau & Four Winds, & 2020 Vegas & Axis Motorhomes

May 27, 2020 NHTSA CAMPAIGN NUMBER: 20V303000

Wire Harness May Chafe and Damage Circuits

Damage to the fuel pump circuit in the wiring harness could result in an unexpected engine stall. Damage to the ABS wiring can lead to reduction of ABS functionality and a loss of roll stability control (RSC) functionality. These scenarios increase the risk of a crash.

 

NHTSA Campaign Number: 20V303

Manufacturer Thor Motor Coach

Components SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL

Potential Number of Units Affected 34

 

Summary

Thor Motor Coach (TMC) is recalling certain 2020-2021 Quantum, Chateau and Four Winds, and 2020 Vegas and Axis motorhomes built on a Ford E-series chassis. A wire harness in the rear of the vehicle may contact the vehicle frame, resulting in damage to the circuits that support the fuel pump and the anti-lock braking system (ABS).

 

Remedy

TMC will notify owners, and Ford dealers will inspect the wire harness for damage. If no damage is found, dealers will apply anti-abrasion tape over the area and ensure clearance to surrounding components. If damage is found, dealers will splice in new wire and apply anti-abrasion tape over the area and ensure clearance to surrounding components. All services will be performed free of charge. The recall The recall began June 25, 2020., 2020. Owners may contact TMC customer service at 1-877-855-2867. TMC’s number for this recall is RC000189.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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IMPORTANT SAFETY RECALL
TMC# RC000189
VIN:

 

«Dealer_name»
«Street»
«City», «State»  «Zip»

 

Dear Dealer:

This Safety Recall Notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act and The Canadian Motor Vehicle Safety Act and is important for your safety.  

Thor Motor Coach (TMC) has decided that a safety defect exists in certain TMC motorhomes based upon notification by Ford Motor Company that a defect which relates to motor vehicle safety exists in certain Ford chassis that were used to manufacture your TMC motorhome. Ford’s recall number is 20S13. To assist Ford in identifying the final vehicles manufactured, TMC is also conducting a safety recall.  We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

On certain TMC motorhomes subject to this recall campaign, there may be insufficient clearance between a wiring harness bundle and the vehicle’s frame. Insufficient clearance could lead to a touch condition between the wiring harness bundle and the vehicle’s frame. Over time, this could damage the wiring harness bundle potentially resulting in an engine stall or limited anti-lock braking and roll stability control system functionality, increasing the risk of a crash.

Ford will be handling the repair of your vehicle at an authorized Ford dealer. The repair will include applying abrasion tape to protect the wire harness bundle free of charge (parts and labor). The time needed for this repair is less than onehalf day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.

If the referenced unit on this letter has been retail sold, you are asked to notify the retail owner as soon as possible of this recall because their vehicle was not registered at the time the retail notice was mailed.  Please immediately register any retail sold units on this list.  As a reminder, you are required by law to complete this recall on any stock units in inventory prior to retail sale.  Any vehicle lessor receiving this notice must forward a copy to the lessee within 10 days.    

If you have questions about this Recall or need assistance with scheduling the repair, please contact the Ford Customer Relationship Center at 1-866-436-7332 or www.Fordowner.com. For other concerns, you may contact the TMC Warranty/Service Department at (877) 855-2867 or Recalls@TMCRV.com.

We apologize for this inconvenience; however, we have taken this action in the interest of customer safety and continued satisfaction with our products.

 

Sincerely,

 

Hanah Klodzinski
Recall Compliance Coordinator

 

Re: NHTSA Recall No. 20V-303
TC Recall No. 2020-229

 

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IMPORTANT SAFETY RECALL
TMC# RC000189
VIN:

 

«Dealer_name»
«Street»
«City», «State»  «Zip»

 

Dear Dealer:

This Safety Recall Notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act and The Canadian Motor Vehicle Safety Act and is important for your safety.  

Thor Motor Coach (TMC) has decided that a safety defect exists in certain TMC motorhomes based upon notification by Ford Motor Company that a defect which relates to motor vehicle safety exists in certain Ford chassis that were used to manufacture your TMC motorhome. Ford’s recall number is 20S13. To assist Ford in identifying the final vehicles manufactured, TMC is also conducting a safety recall.  We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

On certain TMC motorhomes subject to this recall campaign, there may be insufficient clearance between a wiring harness bundle and the vehicle’s frame. Insufficient clearance could lead to a touch condition between the wiring harness bundle and the vehicle’s frame. Over time, this could damage the wiring harness bundle potentially resulting in an engine stall or limited anti-lock braking and roll stability control system functionality, increasing the risk of a crash.

TMC has included in this mailing the recall notification letter from Ford. Ford will be handling the repair of your vehicle at an authorized Ford dealer. The repair will include applying abrasion tape to protect the wire harness bundle free of charge (parts and labor). The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.

If the referenced unit on this letter has been retail sold, you are asked to notify the retail owner as soon as possible of this recall because their vehicle was not registered at the time the retail notice was mailed.  Please immediately register any retail sold units on this list.  As a reminder, you are required by law to complete this recall on any stock units in inventory prior to retail sale.  Any vehicle lessor receiving this notice must forward a copy to the lessee within 10 days.    

If you have questions about this Recall, please contact the Ford Customer Relationship Center at 1-866-436-7332 or www.Fordowner.com. For other concerns, you may contact the TMC Warranty/Service Department at (877) 855-2867 or Recalls@TMCRV.com.

We apologize for this inconvenience; however, we have taken this action in the interest of customer safety and continued satisfaction with our products.

 

Sincerely,

 

Hanah Klodzinski
Recall Compliance Coordinator

Re: NHTSA Recall No. 20V-303
TC Recall No. 2020-229

 

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RECREATIONAL VEHICLE SAFETY RECALL NOTICESafety Recall: 20V-303 Safety Advisory: RC000189 June 2020

 

IMPORTANT SAFETY RECALL

This notice applies to your vehicle:  «VIN»

 

«Owner_name»
«Street»
«City», «State»  «Zip»

 

Dear «Owner_name»:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Thor Motor Coach (TMC) has decided that a safety defect exists in certain TMC motorhomes based upon notification by Ford Motor Company that a defect which relates to motor vehicle safety exists in certain Ford chassis that were used to manufacture your TMC motorhome. Ford was issued recall 20V-175 by the National Highway and Safety Administration (NHTSA) to remedy this defect. Ford’s recall number is 20S13. To assist Ford and NHTSA in identifying the final vehicles manufactured, TMC is also conducting a safety recall.  We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

Reason for this recall	It has been decided that on certain TMC motorhomes subject to this recall campaign, there may be insufficient clearance between a wiring harness bundle and the vehicle’s frame. Insufficient clearance could lead to a touch condition between the wiring harness bundle and the vehicle’s frame. Over time, this could damage the wiring harness bundle potentially resulting in an engine stall or limited anti-lock braking and roll stability control system functionality, increasing the risk of a crash.
What we will do	TMC has included in this mailing the recall notification letter from Ford. Ford will be handling the repair of your vehicle at an authorized Ford dealer. The repair will include applying abrasion tape to protect the wire harness bundle free of charge (parts and labor). The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What we need you to do	Please review the included Ford recall notification letter for further instructions.  If you have questions about this Recall, please contact the Ford Customer Relationship Center at 1-866-436-7332 or www.Fordowner.com. For other concerns, you may contact the TMC Warranty/Service Department at (877) 855-2867 or Recalls@TMCRV.com.

 

If after contacting Ford or TMC Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY:  1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Thank you for your attention and cooperation in this matter.                                                    

 

Sincerely,

Thor Motor Coach

 

Hanah Klodzinski
Recall Compliance Coordinator
cc:  National Highway Traffic Safety Administration (NHTSA)

 

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May 2020

 

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 20S13 NHTSA Recall 20V-175

2021 E-350 Econoline

Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	On your vehicle, there may be insufficient clearance between a wiring harness bundle and the vehicle’s frame.
What is the risk?	Insufficient clearance could lead to a touch condition between the wiring harness bundle and the vehicle’s frame. Over time, this could damage the wiring harness bundle potentially resulting in an engine stall or limited anti-lock braking and roll stability control system functionality, increasing the risk of a crash.
What will Ford and your dealer do?	Ford Motor Company has authorized your dealer to apply abrasion tape to protect the wire harness bundle free of charge (parts and labor).
How long will it take?	The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do?	Please call your dealer without delay and request a service date for Recall 20S13. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
COVID-19 (CORONAVIRUS)	Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). MOTORHOME OWNERS: If you have questions or concerns, please contact our Motorhome Customer Assistance Center toll free at 1-866-906-9811. Representatives are available 24 hours a day. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 20V-175.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

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Mayo de 2020

SAMPLE CITY, MI  12345-6789

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Aviso de campaña de seguridad 20S13 / Campaña 20V-175 de la NHTSA

2021 E-350 Econoline

Número de identificación del vehículo (VIN):

Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.

Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema?	En su vehículo, podría existir un espacio insuficiente entre el mazo de cables y el bastidor del vehículo.
¿Qué riesgo existe?	Un espacio insuficiente podría traducirse en una condición de contacto entre el mazo de cables y el bastidor del vehículo. Con el tiempo, esto podría dañar el mazo de cables y posiblemente causar un paro del motor o una funcionalidad limitada del sistema de frenos antibloqueo y del sistema de control de estabilidad antivuelco, lo cual aumenta el riesgo de sufrir un choque.
¿Qué medidas adoptarán Ford y su distribuidor?	Ford Motor Company ha autorizado a su distribuidor a aplicar una cinta resistente a la abrasión para proteger el mazo de cables sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo tomará?	El tiempo necesario para esta reparación será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer?	Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la campaña 20S13. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.
COVID-19 (CORONAVIRUS)	Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio fundamental. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando duro para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com.
¿Qué pasa si usted ya no es el propietario del vehículo?	Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer algo más por usted?	Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del Este). PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del Este). PROPIETARIOS DE CASAS RODANTES: si tiene dudas o preguntas, comuníquese con nuestro Centro de Asistencia a Clientes de Casas Rodantes sin cargo al 1-866-906-9811. Los representantes se encuentran disponibles las 24 horas del día. Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la Campaña de seguridad 20V-175 de la NHTSA.

 

Gracias por su atención en este asunto sumamente importante.

Ford, División de Servicio al Cliente

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8 Affected Products

Vehicles

MAKE	MODEL	YEAR
THOR MOTOR COACH	AXIS	2020
THOR MOTOR COACH	VEGAS	2020
THOR	CHATEAU	2020-2021
THOR	FOUR WINDS	2020-2021
THOR	QUANTUM	2020-2021

 

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7 Associated Documents

Manufacturer Notices(to Dealers,etc)

RCMN-20V303-6723.pdf 344.785KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V303-3416.pdf 146.496KB

 

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Miscellaneous Document – Ford Owner Letter US

RMISC-20V303-8936.pdf 92.365KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-20V303-4343.pdf 344.732KB

 

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Defect Notice 573 Report

RCLRPT-20V303-4992.PDF 218.341KB

 

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Recall Acknowledgement

RCAK-20V303-5201.pdf 245.187KB

 

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Defect Notice 573 Report

RCLRPT-20V303-1201.PDF 218.342KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V303&docType=RCL

 

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