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July 10, 2019 NHTSA CAMPAIGN NUMBER: 19V517000
Incorrectly Wired Breakaway Switch
If the trailer detaches from the tow vehicle, the breakaway switch may not activate the brakes, increasing the risk of a crash.
NHTSA Campaign Number: 19V517
Manufacturer Keystone RV Company
Components SERVICE BRAKES, ELECTRIC
Potential Number of Units Affected 485
Summary
Keystone RV Company (Keystone) is recalling certain 2020 Crossroads Hampton and Sunset recreational trailers. The breakaway switch may have been incorrectly wired, which can cause the trailer brakes to not function in the event of a trailer separation from the tow vehicle.
Remedy
Keystone will notify owners, and dealers will rewire the breakaway switch, free of charge. The recall began July 29, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 19-357.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
7/18/19
SAFETY ADVISORY # 19-357
Hampton – Sunset Breakaway Wiring
Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population have a breakaway switch that is nonfunctional. Under certain conditions during travel, if the trailer becomes detached from the tow vehicle, the breakaway switch will not activate the brakes leading to an increased risk of personal injury.
Year | Model | Serial Number Range |
2020 | Hampton – 364MBL, 370FDL, 371FKL, 372FDB, 373RDD, 374BAR | L5330000 – L5330079 |
2020 | Sunset – 185RK, 186BH, 212RB, 222RB, 242BH, 251RK, 253RB,
259RL, 260SI, 262BH, 272BH, 285CK, 288BH, 289QB, 291RK, 330SI, 331BH, 336BH |
L5350204 – L5350608 |
Parts Required: None
Tools Required: – Nut Driver
Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.
When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.
The remedy is to inspect the installation of the breakaway wiring at the Bargman 7-way box mounted on the drawbar frame. If needed, move ring terminal from the charge line to the blue brake wire terminal.
REPAIR INSTRUCTIONS
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels.
Step 2
Disconnect the 120 VAC and 12 VDC power sources.
Step 3
Remove the cover to the Bargman 7-way distribution box and inspect the installation of the breakaway wire. See Figures 1 & 2.
Step 4
If the breakaway wire is connected to the black charge line, remove it and install it on the blue brake wire.
Step 5
Test the breakaway by briefly pulling the breakaway plunger.
PLEASE NOTE: pulling the breakaway plunger for an extended period of time can cause damage to the braking system.
Re-install the Bargman 7-way distribution box cover.
Step 6
Proceed to warranty reimbursement below.
WARRANTY REIMBURSEMENT
REPAIR
Submit the claim on Key Express using Flat Rate Code # 7135742B
In the Complaint section note: Safety Advisory # 19-357
In the Cause section note: Breakaway was incorrectly wired.
In the Correction section note: Moved Breakaway wire from charge line to brake wire.
The amount of time authorized for this repair is .5 hour.
Please call Keystone RV Customer Service at 844-361-8455 if you have any questions.
RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 19V-517 Safety Advisory: 19-357 July 29, 2019 |
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN» Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2020 Crossroads Hampton and Sunset Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
Reason for this recall | It has been decided that the vehicles in the recall population have a breakaway switch that is nonfunctional. Under certain conditions during travel, if the trailer becomes detached from the tow vehicle, the breakaway switch will not activate the brakes leading to an increased risk of a crash or personal injury. |
What we will do | Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to move the wiring from the charge line to the brakes at the 7-way junction box. The service and parts required for this corrective action will be provided at no charge to you. |
What we need you to do | As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. |
If you have questions | Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.
Keystone Customer Service is available toll-free at 1-866-425-4369. |
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 19V-517 Transport Canada: 2019-339 Safety Advisory: 19-357 July 29, 2019 |
Recall Population
2020 Crossroads Hampton
Models: 364MBL, 370FDL, 371FKL, 372FDB, 373RDD, 374BAR
2020 Crossroads Sunset
Models: 185RK, 186BH, 212RB, 222RB, 242BH, 251RK, 253RB, 259RL, 260SI, 262BH, 272BH, 285CK, 288BH, 289QB, 291RK, 330SI, 331BH, 336BH
Serial Number Ranges:
Hampton – L5330000 – L5330079
Sunset – L5350204 – L5350608
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in the vehicles listed above. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
Reason for this recall | It has been decided that the vehicles in the recall population have a breakaway switch that is nonfunctional. Under certain conditions during travel, if the trailer becomes detached from the tow vehicle, the breakaway switch will not activate the brakes leading to an increased risk of a crash or personal injury. |
What we will do | Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to move the wiring from the charge line to the brakes at the 7-way junction box. The service and parts required for this corrective action will be provided at no charge to you. |
What we need you to do | As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. |
If you have questions | Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. |
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
2 Affected Products
Vehicles
MAKE | MODEL | YEAR |
CROSSROADS | HAMPTON | 2020 |
CROSSROADS | SUNSET | 2020 |
12 Associated Documents
Recall Quarterly Report #2, 2019-4
RCLQRT-19V517-6062.PDF 211.236KB
Remedy Instructions and TSB
RCRIT-19V517-7728.pdf 218.426KB
Miscellaneous Document – 19-357 Hampton Sunset Breakaway – Web
RMISC-19V517-9314.pdf 63.798KB
Miscellaneous Document – 19-357 tweet screenshot
RMISC-19V517-1349.pdf 20.291KB
Recall Quarterly Report #3, 2020-1
RCLQRT-19V517-7321.PDF 211.318KB
Miscellaneous Document – 19-357 dealer email
RMISC-19V517-6186.pdf 127.107KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V517-1783.pdf 90.023KB
Manufacturer Notices(to Dealers,etc)-19-357 Hampton Sunset Breakaway Recall Dealer Letter
Manufacturer Notices(to Dealers,etc)
RCMN-19V517-2704.pdf 128.672KB
Recall Acknowledgement
RCAK-19V517-3766.pdf 244.735KB
Defect Notice 573 Report
RCLRPT-19V517-7537.PDF 215.076KB
Recall Quarterly Report #1, 2019-3
RCLQRT-19V517-5679.PDF 211.135KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V517&docType=RCL
- RELIABLE SAFETY. This trailer breakaway switch offers safer towing by connecting your vehicle to your trailer's breakaway battery and trailer brakes. If the trailer becomes disconnected while towing, the cable is released and the brakes are engaged
- STRONG CONNECTION. To ensure a dependable electrical connection for the wires, this trailer breakaway switch is equipped with silver contact points
- EASY TO INSTALL. Mounting this trailer breakaway switch on your trailer is easy. It comes with a metal mounting tab with a pre-drilled hole to accept a screw or bolt
- SECURE ATTACHMENT. The included trailer breakaway cable features a nylon pull pin for easy release and a looped end to quickly and securely attach to your trailer hitch
- WEATHER-RESISTANT. To keep the breakaway switch well-protected from the outdoor elements, it comes with a nylon case that will not rust or corrode
- High-quality surface technology: This switch is made of ABS and stainless steel materials, metal surface treatment using the latest electrophoresis technology, smooth and flat surface, corrosion and rust resistance, ABS shell with high temperature resistance, impact resistance, even long-term exposure to the outdoor environment is undamaged;
- Coiled cable: The cable is made of 1.5mm thick braided steel with an external coating to eliminate wear and tear. And it can be used without breakage; the coiled cable design can effectively prevent cable tangling problems and avoid sagging or dragging caused by long cables when the vehicle is turning or braking to ensure driving safety;
- Simple installation steps: After you get the product, you only need to put the switch on the trailer, connect one of the wires to the positive terminal of the battery box and the other to the positive terminal of the trailer electric brake system, and finally snap the cable to the running car with a climbing buckle;
- Breakaway switch features: It is small in size, almost suitable for all types of trailers, no need to worry about unusable situations. The switch is 4.33 inches long, 1.7 inches wide, and 0.83 inches high with 1.8 feet of black wire. The red wire rope is 4 feet long. The base plate is made of stainless steel, and the surface treatment is black electrophoresis;
- Just the right amount of tightness: When the trailer is disengaged, the switch will not be unable to turn on due to the broken bolt, which will cause the trailer to continue driving, causing serious accidents. And it will not cause the bolt to pull out due to accidental touch, which will affect your driving.
- Country Of Origin: China
- Package Height Of The Item Is 15.0"
- Package Length Of The Item Is 20.0"
- Package Width Of The Item Is 15.0"
- PVP
- Package Dimensions: 27.406 H x 3.606 L x 12.598 W (centimeters)
- Package Weight: 0.168 kilograms
- Country of Origin : China
- RESISTANCE OF RUST AND CORROSION: Replace your trailer breakaway device with this durable switch kit that features a coiled cord. Provides a safer and more effective connection to your trailer, because it doesn't rust, fray or become damaged while towing which keeps you and your trailer safer when towing
- MAINTAIN THE CABLE POSITION WELL ABOVE THE ROAD SURFACE: The 4 ft cable extends nicely while you're towing, with the coils keeping enough tension to maintain the cable position well above the road surface, realizing more reliable connection from your tow vehicle to your trailer
- PROTECTS YOUR FINGERS: Coated cable wire eliminated fray and protects your fingers from loose, sharp wire
- WHAT YOU GET: An entire breakaway safety system replacement- include a switch box with the coiled cable. Recommended for bumper pull trailers. Meets or exceeds all dot requirements, easy attachment with included spring clip
- PRODUCT GUARANTEE: You can enjoy our first-class service with free refund without reason, 2-year warranty and 24-hour support for customer service. Please feel free to contact us if you have any questions.
- Completely sealed breakaway switch
- Automatically set trailer brakes in case of accidental trailer breakaway
- Required by law in some states
- Emergency use only, not to be used to lock brakes when parked or stored
- Reinforced nylon case, wieldable metal tab, nylon pin assembly, rust and corrosion free
- 【KEEPS CABLE POSITION ABOVE THE ROAD SURFACE】The 6ft cable extends nicely while you're towing, and the coil maintains enough tension to keep the cable position above the road surface,realizing more reliable connection from your tow vehicle to your trailer.
- 【SAFETY】 Replace your trailer breakaway device with trailer breakaway kit, coiled cable wire ,It will not rust, wear or damage when towing, providing a safer and more effective connection for your Trailer.
- 【PROTECTS YOUR FINGERS】Coated cable wire eliminates fray and protects your fingers from loose, sharp wire.
- 【EASY TO INSTALL】You only need to put the switch on the trailer, connect one of the wires to the positive terminal of the battery box and the other to the positive terminal of the trailer electric brake system.It comes with a metal mounting tab with a pre-drilled hole to accept a screw or bolt
- 【PACKAGE LIST】Trailer Breakaway Switch—including a switch box with coiled cable. Recommended for bumper tow trailers. Meets or exceeds all DOT requirements, attaches easily with the included spring clips.
- Connects tow vehicle to trailer breakaway battery
- Actives trailer brakes when cable is released during a disconnect
- Silver contact points for a superior electrical connection
- Features a high-temp metal mounting tab and nylon pull pin
- Nylon case protects components from the elements
- Material: Replace Your Trailer Splitter With This Durable Switch Kit, The switch body is made of 304 stainless steel. It is rust-proof, waterproof, corrosion-resistant, high-temperature resistant, etc. to make you and the trailer safer when towing, and provide a safer and more effective connection for the trailer.
- The 6ft cable extends well when towing, and the coil maintains enough tension to keep the cable position above the road for a more reliable connection from the tractor to the trailer.
- Protect your fingers from loose, sharp wires. Our 6ft cable has a finger protection coating
- PRODUCT INCLUDES: A complete set of detachable safety system replacement parts - including a switch box with coiled cable. Recommended for bumper tow trailers. Easy connection with included spring clips
- If there is any problem with this trailer disconnect switch, please contact customer service in time, you will get satisfactory results.
- Connects tow vehicle to trailer breakaway switch
- Actives trailer brakes when cable is released during a disconnect
- 48-inch long cable
- High-temp nylon pull
- Trailer breakaway battery and system sold separately
Last update on 2024-04-12 / Affiliate links / Images from Amazon Product Advertising API
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