Improperly Installed A/C Electrical Connectors - 2017 Heartland Bighorn Traveler, 2016-2020 Elkridge, Elkridge Ex, 2016-2018 Prowler FW, 2017-2019 Sundance & Sundance XLTFW Trailers

July 12, 2019 NHTSA CAMPAIGN NUMBER: 19V525000

Improperly Installed A/C Electrical Connectors

Overheating of the connection can increase the risk of a fire.

 

NHTSA Campaign Number: 19V525

Manufacturer Heartland Recreational Vehicles, LLC

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 5,598

 

Summary

Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2017 Bighorn Traveler, 2016-2020 Elkridge, Elkridge Ex, 2019-2020 Milestone, 2017-2018 North Peak, 2016-2017 Oakmont, 2017-2020 Pioneer FW, 2016-2018 Prowler FW, 2017-2019 Sundance and Sundance XLTFW trailers. The A/C electrical connector may have been improperly installed, possibly causing increased electrical resistance and the connection to overheat.

 

Remedy

Heartland will notify owners, and dealers will correct the electrical connections, free of charge. The recall began on September 5, 2019. Owners may contact Heartland customer service at 1-877-262-8032. Heartland's number for this recall is 99.01.47.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.


99-01-47

RECALL SERVICE BULLETIN

A/C wiring connectors

 

Description 

The electrical connections for the air conditioning units may not have been properly assembled. The electrical connector may not be crimped to specification.

 

Inspection & Repair

 

  1. Make sure the unit is not plugged in & the generator (if equipped) is shut off.

 

  1. Press tabs on A/C filter cover and pull gently to remove.

 

  1. Remove the two screws that are holding the electrical box in place.

 

  1. Lower the electrical box down so that all four screws on the electrical box are exposed.

 

  1. Remove all four screws holding the electrical cover in place and then remove the cover.

 

  1. Pull the wires out of the box and separate them so that each connection is clearly visible. Remove electrical tape from each connection.

 

  1. Cut and remove the old wire connections (clear bell caps) and/or orange wire nuts depending on which connection was used in the electrical box.

 

  1. If bell connectors were used, strip the wires back ½”- ¾” and twist wires together with wire strippers. If orange wire nuts were used, once removed install the yellow wire nuts.

 

  1. Once all the old connections have been replaced with the proper yellow wire nuts, wrap the individual connections in electrical tape.

 

  1. Once each connection is wrapped individually in electrical tape, wrap all three connections together with an additional piece of electrical tape.

 

  1. Place the connections back inside of the electrical box and reinstall the electrical cover on the box.
  2. Reinstall the box inside of the A/C securing it with the two screws shown in the earlier diagram.
  3. Reinstall the A/C filter and cover.
  4. Plug the unit in and test to ensure the A/C is functioning properly.

 

Parts 

Yellow wire nuts- from stock

Electrical tape- from stock

 

Tools 

Phillips screw driver, wire cutters, and wire strippers

 

Warranty

File Recall Repair warranty claim using warranty code 99.01.47 C for .3 hours per A/C

*Note: photos are for illustration purposes only and might not be representative of the RV be repaired.

 

Please refer all questions and authorization requests to Heartland Dealer Services Department 877-262-8032

 


 

RECREATIONAL VEHICLE

SAFETY RECALL NOTICE

Safety Recall:           19V-525

September 9, 2019

 

IMPORTANT SAFETY RECALL

«OWNER»
«STREET»
«CITY», «STATE»  «ZIP_CODE»

 

This notice applies to your vehicle:  «WARRANTY ID»

 

Dear «OWNER»:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Heartland RV (Heartland) has decided that a defect which relates to motor vehicle safety exists in certain Heartland travel trailers. We apologize  for any inconvenience this action may cause you, however your safety and continued satisfaction are of the utmost importance to us.

Reason for this recall  On certain fifth wheel trailers the electrical connection for the air conditioning units may not be done properly. The electrical connector may not be crimped as specified. This could allow resistance and heat to build up in  the connection and cause a failure which could result in property damage, personal injury, and/or death.
What we will do Heartland will have an authorized dealer or repair center replace the bell cap connectors with yellow wire nuts  and wrap them in electrical tape. This repair should take no longer than 2 hours to complete. This defect will be corrected at no expense to you, the owner.
What we need you to do At your earliest convenience, Please contact your local dealer to set up an appointment to have this inspected and if needed corrected immediately, this service will be performed free of charge.

You will need the following information for the phone call:

  • VIN of your travel trailer
  • Name, Address, and Phone Number

If you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by email at ‘[email protected]’, or by phone at 877-262-8032. If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from Heartland by contacting the Heartland Warranty/Service Department.

If after contacting Heartland Customer Service you are still not satisfied we have done our best to remedy this situation, you  may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue,  SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1 888-327-4236 (TTY:  1-800-424-9153; or go to http://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Thank you for your attention and cooperation in this matter.

Sincerely,
Heartland RV Service Department

cc: National Highway Traffic Safety Administration (NHTSA)

 


IMPORTANT SAFETY RECALL

RECREATIONAL VEHICLE
SAFETY RECALL NOTICESafety Recall: 19v-525

 

DEALER
ADDRESS
CITY, STATE ZIP
Attn: Service Manager

 

Dear Healtland RV Valued Dealer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Heartland RV (Heartland) has decided that a defect which relates to motor vehicle safety exists in certain Heaftland travel trailers manufactured from 1/1/2016 to 7/11/2019. We apologize for any inconvenience this action may cause you, however your safety and continued satisfaction are of the utmost importance to us.

Reason for this recall On certain fifth wheel trailers the electrical connection for the air conditioning units may not be done properly. The electrical connector may not be crimped as specified. This could allow resistance and heat to build up in the connection and cause a failure which could result in property damage, personal injury, and/or death.

Instructions for the repair and a list of the affected coaches with their VIN can be found on the warranty portal 99.01.47. Please verify your stock for any of the affected coaches and if you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by email at '[email protected]', or by phone at 877-262-8032.

Please have the VIN #'s of the affected travel trailers available when you call.

Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Note: It is a violation of federal law (CFR 49 Part 573.11&12) for a dealer to deliver a new vehicle that has been sold prior to completing this recall. Please be sure to address any vehicles in your inventory that are affected by this recall action.

If you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by phone at 877-262-8032.

Thank you for your attention and cooperation in this matter.

Sincerely,
Heartland RV Service Department

cc: National Highway Traffic Safety Administration (NHTSA)
Transport Canada

 


22 Affected Products

Vehicles

MAKE MODEL YEAR
HEARTLAND BIGHORN 2017
HEARTLAND ELKRIDGE 2016-2020
HEARTLAND MILESTONE 2019-2020
HEARTLAND NORTH PEAK 2017-2018
HEARTLAND OAKMONT 2016-2017
HEARTLAND PIONEER 2017-2020
HEARTLAND PROWLER 2016-2018
HEARTLAND SUNDANCE 2017-2019

8 Associated Documents

Recall Quarterly Report #3, 2020-1

RCLQRT-19V525-4318.PDF 211.339KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [206.39 KB]


Recall Acknowledgement

RCAK-19V525-1706.pdf 245.491KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [239.74 KB]


Defect Notice 573 Report

RCLRPT-19V525-4000.PDF 218.929KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [213.80 KB]


ISSUED Owner Notification Letter(Part 577)

RCONL-19V525-0833.pdf 352.165KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [343.91 KB]


Manufacturer Notices(to Dealers,etc)

RCMN-19V525-7294.pdf 465.454KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [454.54 KB]


Recall Quarterly Report #2, 2019-4

RCLQRT-19V525-0542.PDF 211.255KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [206.30 KB]


Recall Quarterly Report #1, 2019-3

RCLQRT-19V525-1023.PDF 211.149KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [206.20 KB]


Remedy Instructions and TSB

RCRIT-19V525-6216.pdf 433.751KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [423.58 KB]


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V525&docType=RCL

 


 

Bestseller No. 1
Leviton GFNT1-W Self-Test SmartlockPro Slim GFCI Non-Tamper-Resistant Receptacle with LED Indicator, Wallplate Included, 15-Amp, White
  • For an added layer of protection, the GFCI regularly conducts an automatic internal test to confirm that it can respond to a ground fault
  • Provides continuous ground fault protection detects and trips on actual ground fault even when self test is being conducted
  • Status indicator light shows power and protection status as well as indication of line/load reversal
  • Patented lockout action prevents reset if GFCI is damaged and cannot respond to a ground fault
  • Slim, shallow design reduced depth makes it easier to install
SaleBestseller No. 2
GFCI Outlet 20 Amp 4 Pack, UL Listed, Tamper-Resistant, Weather Resistant Receptacle Indoor or Outdoor Use, LED Indicator with Decor Wall Plates and Screws (White)
  • GFCI Outlet - Constructed with premium high-impact resistant thermoplastic materials and rational structure design, ensures superior strength and durability. it a single gang GFCI electrical box that supports a standard duplex, grounded receptacle; Safe electrical GFCI outlet tester with TEST and RESET buttons and LED Indicator is designed to meet local and national electrical codes.
  • Safty - The ANKO GFCI USB Outlet meets ETL-Listed E472427, 20 Amp, 125 Volt, 60HZ. Tamper Resistant Receptacle prevents young children from inserting unwanted objects into the outlets. For an added layer of protection, the GFCI regularly conducts an automatic internal test to confirm that it can respond to a ground fault, provides continuous ground fault protection.
  • Weather Resistant - Constructed with advanced UV stabilized engineering to provide superior corrosion, temperature, and UV resistance, preventing discoloration and aging, ideal for outdoor & indoor use. Ground fault circuit interrupter GFCI outlets are required in kitchens and bathrooms and within 25 feet of heating, air conditioning and refrigeration equipment to prevent electrical shock in areas subject to moisture.
  • Self Test - Two Indicator Light provides simple, intuitive feedback on power and protection status. If the indicator (LED) glows green, you have installed the GFCI receptacle correctly and it is working properly. The GFCI outlet automatically conducts a Self-Test(the red light will blink once) every 40 seconds to ensure the GFCI is continually working. When the GFCI receptacle reaches the end of its' life the red indicator will turn on, it reminds you to replace the outlet in time.
  • Easy Installation: The GFCI receptacle can be easily installed in the electric box as little as 10 minutes by following our detailed instructions. Unbreakable polycarbonate decorator wall plates, screws and complete installation instructions included.
SaleBestseller No. 3
GFCI Outlet 20 Amp, UL Listed, Tamper-Resistant, Weather Resistant Receptacle Indoor or Outdoor Use, LED Indicator with Decor Wall Plates and Screws (White)
  • GFCI Outlet - Constructed with premium high-impact resistant thermoplastic materials and rational structure design, ensures superior strength and durability. it a single gang GFCI electrical box that supports a standard duplex, grounded receptacle; Safe electrical GFCI outlet tester with TEST and RESET buttons and LED Indicator is designed to meet local and national electrical codes.
  • Safty - The ANKO GFCI USB Outlet meets ETL-Listed E472427, 20 Amp, 125 Volt, 60HZ. Tamper Resistant Receptacle prevents young children from inserting unwanted objects into the outlets. For an added layer of protection, the GFCI regularly conducts an automatic internal test to confirm that it can respond to a ground fault, provides continuous ground fault protection.
  • Weather Resistant - Constructed with advanced UV stabilized engineering to provide superior corrosion, temperature, and UV resistance, preventing discoloration and aging, ideal for outdoor & indoor use. Ground fault circuit interrupter GFCI outlets are required in kitchens and bathrooms and within 25 feet of heating, air conditioning and refrigeration equipment to prevent electrical shock in areas subject to moisture.
  • Self Test - Two Indicator Light provides simple, intuitive feedback on power and protection status. If the indicator (LED) glows green, you have installed the GFCI receptacle correctly and it is working properly. The GFCI outlet automatically conducts a Self-Test(the red light will blink once) every 40 seconds to ensure the GFCI is continually working. When the GFCI receptacle reaches the end of its' life the red indicator will turn on, it reminds you to replace the outlet in time.
  • Easy Installation: The GFCI receptacle can be easily installed in the electric box as little as 10 minutes by following our detailed instructions. Unbreakable polycarbonate decorator wall plates, screws and complete installation instructions included.
Bestseller No. 4
PROCURU 2-Pack Tamper Resistant Self-Test GFCI Receptacle Outlet with LED Indicator with Wall Plate and Screws, White - UL Listed (2-Pack, 15 Amp)
  • Ground Fault Circuit Interrupter (GFCI): provides continuous ground fault protection
  • 15 Amp, 125 Volt, Self-Testing, UL Certified; Compliant with National Electric Code (NEC) requirements
  • Tamper Resistant (TR): Shutter safety mechanism blocks access to power unless a two-prong plug is inserted
  • Easy Installation: Side & Back Wiring Capable
  • Status Indicator Light provides power and protection status & line/load reversal
SaleBestseller No. 5
Leviton GFNL1-W Self-test SmartlockPro Slim GFCI Tamper-Resistant Receptacle with Guidelight and LED Indicator, 15-Amp, White
  • Sensor provides automatic on/off based on ambient lighting. Energy-efficient guide light uses approx. 1W of electricity - no bulbs to replace
  • Saves space by eliminating the need to use an outlet for a plug-in night light
  • For an added layer of protection, the GFCI regularly conducts an automatic internal test to confirm that it can respond to a ground fault
  • Patented lockout action prevents reset if GFCI is damaged and cannot respond to a ground fault
  • Slim, shallow design - reduced depth makes it easier to install
Bestseller No. 6
1 Pack - GFCI Duplex Outlet Receptacle - Tamper Resistant 15-Amp/125-Volt, Self-Test Function with LED Indicator - UL Listed, cUL Listed - Wall Plate and Screws Included, White
  • TAMPER RESISTANT - Security mechanism that prevents foreign objects from being inserted into the outlet, making it much safer for children.
  • EASY TO INSTALL - These GFCI wall outlet receptacles are both back and side wired so it can be installed easily and efficiently.
  • ALL COMPONENTS INCLUDED - White Wall Plates and matching screws, ready for installment upon receiving
  • ELECTRICAL RATING - 15-Amp/125-Volt, cUL Listed and UL Listed
  • CERTIFICATION AND WARRANTY - UL certified for top quality standards and safe operation. Dependable Direct Brand proudly provides 1-year warranty on all Outlet Receptacle products to ensure 100% satisfaction.
SaleBestseller No. 7
5 Pack - ELECTECK 15A/125V Tamper Resistant GFCI Outlets, Decor Receptacle with LED Indicator, Decorative Wall Plates and Screws Included, Residential and Commercial Grade, ETL Certified, White
  • ✅ 15A Ground Fault Circuit Interrupter (GFCI) outlet receptacle for indoor use.
  • ✅ LED indicator will be On when in normal working and testing modes.
  • ✅ TAMPER RESISTANT shutters protect children from electrocution by preventing objects from being inserted into the slots of the outlets.
  • ✅ Back and side wired for easy installation. Decorator wall plate and screws included.
  • ✅ 3 year warranty. ETL certified.
Bestseller No. 8
Faith [3-Pack] 15A GFCI Outlets Slim, Non-Tamper-Resistant GFI Duplex Receptacles with LED Indicator, Self-Test Ground Fault Circuit Interrupter, ETL Listed, White, 3 Piece
  • Specifications: Electrical rating 15A/125V/1875W. Meets or exceeds UL943 2015 standards. Compliant with National Electric Code (NEC) requirements. ETL Listed.
  • Slim GFCI Outlet: New slim, modern design for easier and quicker installation in shallow electrical boxes.
  • GFI Outlets: Provides protection from electrical shocks that might occur from faulty appliances in damp locations. Device detects and trips on ground faults within 1/40 of a second
  • Auto-Test 15 Amp GFCI Outlet: To ensure continuous protection against ground faults, the GFCI outlet conducts automatic self-tests. Install in your bathroom, kitchen, garage, and basement.
  • 3 Pack: Includes (3) 15Amp white GFCI receptacles, (6) screws, installation manual, stickers. Wall plates are sold separately.
Bestseller No. 9
Faith 15A GFCI Outlet Slim, Non-Tamper-Resistant GFI Duplex Receptacle with LED Indicator, Self-Test Ground Fault Circuit Interrupter with Wall Plate, ETL Listed, White
  • Specifications: Electrical rating 15A/125V/1875W. Meets or exceeds UL943 2015 standards. Compliant with National Electric Code (NEC) requirements. ETL Listed.
  • Slim GFCI Outlet: New slim, modern design for easier and quicker installation in shallow electrical boxes.
  • GFI Outlets: Provides protection from electrical shocks that might occur from faulty appliances in damp locations. Device detects and trips on ground faults within 1/40 of a second
  • Auto-Test 15 Amp GFCI Outlet: To ensure continuous protection against ground faults, the GFCI outlet conducts automatic self-tests. Install in your bathroom, kitchen, garage, and basement.
  • Package Contents: (1)15Amp white GFCI receptacle, (1) 4.59"x 2.76" white wall plate, (2) screws, installation manual, stickers, US-based customer support
SaleBestseller No. 10
Leviton GFWT1-W Self-Test SmartlockPro Slim GFCI Weather-Resistant and Tamper-Resistant Receptacle with LED Indicator, 15-Amp, White
  • For an added layer of protection, the GFCI regularly conducts an automatic internal test to confirm that it can respond to a ground fault
  • Provides continuous ground fault protection detects and trips on actual ground fault even when self test is being conducted
  • Status indicator light provides simple, intuitive feedback on power and protection status as well as indication of line/load reversal
  • Patented lockout action prevents reset if GFCI is damaged and cannot respond to a ground fault
  • Slim, shallow design reduced depth makes it easier to install in any electrical box, even shallow ones

Last update on 2020-07-12 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2020-07-12 / Affiliate links / Images from Amazon Product Advertising API

Leave A Comment

Your email address will not be published. Required fields are marked *

*

This site uses Akismet to reduce spam. Learn how your comment data is processed.