March 13, 2019
Steering and Tie Rod Arm Bolts may be Loose
Loose tie rod arm bolts may lead to separation of the tie rod, resulting in a loss of vehicle control, increasing the risk of a crash.
NHTSA Campaign Number: 19V197
Manufacturer Newmar Corporation
Components STEERING, SUSPENSION
Potential Number of Units Affected 5
Summary
Newmar Corporation (Newmar) is recalling certain 2017-2019 Ventana motorhomes built on a Daimler Trucks North America (DTNA) chassis equipped with Detroit Axle axles. The affected vehicles may have loose steering and tie rod arm bolts.
Remedy
Newmar will notify owners, and DTNA dealers will inspect the steering arm and tie rod arm bolts to make sure that they are properly tightened, installing new fasteners, as necessary, free of charge. The recall began April 18, 2019. Owners may contact Daimler Trucks North America at 1-800-547-0712 to locate a Qualified Service Center or can contact Newmar customer service at 1-800-731-8300. Newmar's number for this recall is 18V-913.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
3 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| NEWMAR | VENTANA | 2017-2019 |
5 Associated Documents
Defect Notice 573 Report
RCLRPT-19V197-8961.PDF 212.695KB
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Open in new tab Recall Acknowledgement
RCAK-19V197-9654.pdf 245.816KB
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Recall Quarterly Report #1, 2019-2
RCLQRT-19V197-1179.PDF 211.133KB
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Recall Quarterly Report #2, 2019-3
RCLQRT-19V197-8372.PDF 211.23KB
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Recall Quarterly Report #3, 2019-4
RCLQRT-19V197-5606.PDF 211.312KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V197&docType=RCL
NHTSA ID Number: 10161599
Manufacturer Communication Number: 19V 197
Summary
Daimler Trucks North America LLC has decided that a defect, which relates to motor vehicle safety, exists in specific motorhomes built on Freightliner chassis (NHTSA # 18V 913). On certain motorhomes, the steering and tie rod arm bolts that join the steering and tie rod arm to the knuckle may not have accurate torque specification data. Without torque data, DTNA cannot verify that the bolts are properly torqued to specification. In response, Newmar is releasing recall NHTSA 19V 197.
Newmar Corporation
PO Box 30
Nappanee, IN 46550
RSB 540 NHTSA #19V 197
Apr. 15, 2019
RECALL SERVICE BULLETIN
AFFECTED MODELS
2017 – 2019: Ventana
DESCRIPTION
Daimler Trucks North America LLC has decided that a defect, which relates to motor vehicle safety, exists in specific motorhomes built on Freightliner chassis (NHTSA # 18V 913). On certain motorhomes, the steering and tie rod arm bolts that join the steering and tie rod arm to the knuckle may not have accurate torque specification data. Without torque data, DTNA cannot verify that the bolts are properly torqued to specification. In response, Newmar is releasing recall NHTSA 19V 197.
ISSUE
Under-torqued bolts may lead to a separation of the tie rod and disconnect the front wheels of the vehicle. Disconnection of the front wheels can reduce the ability to steer the vehicle, which may increase the risk of a crash.
CORRECTIVE ACTION
The steering arm and tie rod arm will be inspected for the correct bolt torque and, if necessary, repaired with new fasteners.
UNITS AFFECTED
Refer to the attached population list for specific VIN numbers supplied by DTNA.
REPAIR PROCEDURE
DTNA will provide the work instructions and any parts necessary.
CUSTOMER ACTION
It is recommended that you call Daimler Trucks North America @ 800-547-0712 to locate a Qualified Service Center near you. If you need further assistance, contact the Newmar service department at 1-800-731-8300. A brand specialist will assist you in making an appointment to have this repair completed.
DEALER ACTION
Contact the Freightliner Customer Support Center at 1-800-FTL-HELP (1-800-385-4357), and follow the prompts, or visit https://freightliner.com/dealer-search/ to locate an authorized DTNA service center to schedule and perform the recall near you. If you need assistance contacting DTNA, contact your Newmar Service Account Manager.
NOTE
Newmar will not be authorizing this repair. DTNA will authorize and schedule this repair. IMPORTANT: Please read this bulletin in its entirety prior to beginning any diagnosis or repairs.
NOTICE: Any technical information published in this bulletin is intended for use only by a qualified, Newmar-authorized service technician. Newmar is not responsible for the misuse of this information.
RSB 540
Apr. 15, 2019
https://www.nhtsa.gov/recalls?nhtsaId=10161599
https://static.nhtsa.gov/odi/tsbs/2019/MC-10161599-0001.pdf
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Last update on 2021-01-14 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-01-14 / Affiliate links / Images from Amazon Product Advertising API
