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March 14, 2019
Back Up Camera May Display Image in Reverse
If the monitor displays the image in reverse, the driver may unintentionally turn the opposite direction, increasing the risk of crash.
NHTSA Campaign Number: 19V202
Manufacturer Forest River, Inc.
Components VISIBILITY
Potential Number of Units Affected 3,051
Summary
Forest River, Inc. (Forest River) is recalling certain 2018-2019 Orion Class C, Freelander Class C, and Leprechaun Class C motorhomes, Rockport work trucks, and Berkshire Ultra Coach, and StarCraft shuttle buses, equipped with ASA Electronics back up mirror-monitors, model number VOM74MM. The affected displays may revert back to the factory default settings, causing the camera image to be reversed.
Remedy
Forest River has notified owners, and dealers will install a harness/relay/capacitor module, free of charge. The recall began April 8, 2019. Orion, Freelander, and Leprechaun owners may contact Forest River customer service at 1-574-825-8602. Rockport owners should call 1-574-522-7599 and Berkshire, and Starcraft owners should call 1-574-642-3112. ASA Customer service can be reached at 1-800-384-4400. Forest River’s number for this recall is 51-0980.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA RECALL: 19V202
CANADA RECALL: 2019-141
04/8/2019
<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act (US) and the Motor Vehicle Safety Act (Canada). Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect relates to the motor vehicle safety, exists in certain 2018-2019 Orion, Freelander, and Leprechaun Class C recreational vehicles, 2018-2019 Rockport Commercial Work Truck, 2018-2019 Berkshire Ultra Coach, and Starcraft Transit Buses
WHAT IS THE DEFECT/NONCOMPLIANCE?
As per ASA Electronics LLC; On your vehicle, it may be possible for the VOM74MM mirror monitor (if the serial number starts with A, B or C) to power ON with an image that is reversed from what is expected.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
As per ASA Electronics LLC; The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle increasing the risk of a crash. Please utilize your side mirrors until the repair is implemented.
WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?
Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.
WHAT SHOULD YOU DO?
Please contact your dealer without delay and request a service appointment to schedule the free remedy. ASA Electronics will be happy to work with your dealer to schedule a successful installation of the harness/relay/capacitor module. The vehicle Owner is responsible for making arraignments to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.
You may also visit www.forestriverinc.com for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
Installation of the harness/relay/capacitor module may take up to 30 minutes. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.
Additionally, you may be eligible for a refund of previously paid repairs.
Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
Orion, Freelander, and Leprechaun Forest River, Inc. Attn: WARRANTY MANAGER 423 N Main St Middlebury, IN 46540 |
Rockport Forest River, Inc. Attn: WARRANTY MANAGER 2323 Middlebury St Elkhart, IN 46516 |
Starcraft, and Berkshire Forest River, Inc. Attn: WARRANTY MANAGER 2367 Century Dr Goshen, IN 46528 |
What if you no longer own this vehicle?
If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.
PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.
MAY FOREST RIVER ASSIST YOU FURTHER?
If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:
CONTACT | PHONE |
ASA Electronics LLC | (877) 384-4400 |
Orion, Freelander, & Leprechaun | (574) 825-8602 |
Rockport | (574) 522-7599 |
Starcraft & Berkshire | (574) 642-3112 |
If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:
Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C. 20590 Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153). Or visit www.safercar.gov and search; Recall ID: 19V202 |
Head of Recalls Motor Vehicle Safety Investigations Laboratory Transport Canada 80 Noël street, Gatineau, Quebec, J8Z 0A1 Telephone (800) 333-0510 Facsimile (819) 420-4292 Recall ID: 2019-141 |
13 Affected Products
Vehicles
MAKE | MODEL | YEAR |
BATTISTI CUSTOMS | BATTISTI | 2019 |
COACHMEN | FREELANDER | 2018-2019 |
COACHMEN | LEPRECHAUN | 2018-2019 |
COACHMEN | ORION | 2018-2019 |
FOREST RIVER | BERKSHIRE | 2018-2019 |
FOREST RIVER | ROCKPORT | 2018-2019 |
STARCRAFT BUS | ALLSTAR | 2018-2019 |
7 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-19V202-0237.pdf 206.101KB
Recall Acknowledgement
RCAK-19V202-1624.pdf 280.234KB
Defect Notice 573 Report
RCLRPT-19V202-3981.PDF 214.221KB
Recall 573 Report – Amendment 1
RCLRPT-19V202-4713.PDF 214.273KB
Recall Quarterly Report #1, 2019-2
RCLQRT-19V202-3540.PDF 211.136KB
Recall Quarterly Report #2, 2019-3
RCLQRT-19V202-0580.PDF 211.236KB
Recall Quarterly Report #3, 2019-4
RCLQRT-19V202-4362.PDF 211.327KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V202&docType=RCL
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