19V-168 2019-124 – GVWR Correction on Labels – 2019 Highland Mesa Ridge Lite 2804RK & Open Range Ultra Lite 2804RK Travel Trailers

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March 6, 2019

Listed GVWR Exceeds Safety Chain Rating

The incorrect GVWR may result in the safety chains being insufficient to retain the trailer in the event that the trailer unhooks from the tow vehicle, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V168

Manufacturer Highland Ridge RV

Components EQUIPMENT

Potential Number of Units Affected 74

 

Summary

Highland Ridge RV (Highland) is recalling certain 2019 Mesa Ridge Lite 2804RK and Open Range Ultra Lite 2804RK travel trailers. The Gross Vehicle Weight Rating (GVWR), shown on the label as 7,675lbs, exceeds the safety chain rating of 7,600lbs. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, “Tire Selection and Rims.”

 

Remedy

Highland has notified owners and provide corrected labels, free of charge. The recall began March 18, 2019. Owners may contact Highland RV’s customer service at 1-260-768-7771. Highland’s number for this recall is 9904427.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


GVWR Correction on Labels

Bulletin Type: Recall Publication Date:  March 2019
Bulletin #(s): US 19V-168   CN 2019-124 Make(s): Highland Ridge
Job Code(s): 9904427 Model(s): Mesa Ridge Lite 2804RK

Open Range Ultra Lite 2804RK

Flat Rate(s): .3 hour
Model Year(s): 2019

 

Incident: GVWR noted as 7,675 lbs. when 7,600 lbs. is correct
Affected Units: 2019 Mesa Ridge Lite 

K3MU3051-3082

2019 Open Range Ultra Lite

K3UH3051-3107

Parts: Federal Certification Label

Cargo Carrying Capacity (CCC) Label

CSA Data Sheet

Labels are included with Recall Notification Letter 

Misc. Tools & Supplies: Isopropyl alcohol Clean rag

 

REMOVE EXISTING FEDERAL ID AND CCC LABELS:

  1. Remove the existing labels located on the front exterior off door side of the trailer.
  2. Use isopropyl alcohol and a clean rag to remove any adhesive residue from the surface
  3. Allow the area to dry for at least 30 seconds.

 

APPLY NEW LABELS:

  1. Remove the protective backing from each new label. Align the new label in the same location of the original and apply it to the surface. Remove any air bubbles.

DO NOT COVER GRAPHICS OR LOGOS ON THE EXTERIOR OF THE TRAILER WITH NEW LABELS.

NOTE:  Do not attempt to remove or adjust the label once it has come in contact with the surface.  Doing so may damage the label or cause it not to adhere properly to the surface.  IF THE LABEL IS DAMAGED OR WILL NOT PROPERLY ADHERE TO THE SURFACE, CONTACT SERVICE FOR A NEW LABEL.  Labels for a recall cannot be obtained through the Parts Department.

 

CSA DATA SHEET:

  1. Locate the existing CSA Data Sheet, inside the upper cabinet with the Command Center switches mounted to it.

The cabinet has glass doors and is directly across from the entrance door.

 

DO NOT TRY TO REMOVE THE EXISTING DATA SHEET.

  1. Wipe off the existing Data Sheet with a DRY rag to remove any dust or dirt on the surface. Do NOT use any wet cleaner on the existing label as it may absorb the liquid adversely affecting the adhesive on the new.
  2. Remove the backing from the new Data Sheet and align with the existing inside the cabinet. Apply the new on top of the old.  Remove any air bubbles.

 


Safety Recall: 19V-168    2019-124

March 2019

 

IMPORTANT SAFETY RECALL

 

This Notice Applies to Your Recreational Vehicle «vin»

 

Dear Valued Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Highland has decided that certain Model Year 2019 Mesa Ridge Lite 2804RK and Open Range Ultra Lite 2804RK travel trailers fail to conform to the requirements of Federal Motor Vehicle Safety Standard No. 110, “Tire selection and rims and motor home/recreation vehicle trailer load carrying capacity information for motor vehicles with a GVWR of 4,536 kilograms (10,000 pounds) or less”.

Reason for this recall The Gross Vehicle Weight Rating (GVWR) was noted on the Federal Certification label and Cargo Carrying Capacity (CCC) label as 7,675lbs. when the correct GVWR for the rating of the safety chains installed is 7,600lbs.  This error could allow consumer to inadvertently overload the trailer which may lead to drivability issues, causing a crash.
Recall Remedy Replace all labels noting GVWR as 7,675lbs. Correct labels are included with this notification.
What we need you to do You may replace the labels following the enclosed instructions or contact a Highland Dealer to set an appointment to replace the incorrect labels at no charge.  If you choose to perform the recall remedy, please complete and return the enclosed Reply Form so we can  note the recall as complete.

 

 

If you had this repair completed prior to receipt of this recall notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall.

If you take your recreational vehicle to your dealer on the agreed service date and the dealer does not remedy this condition on that date or within three (3) days, please contact our Customer Service Department at 877-288-8400.  If after contacting your dealer and Customer Service you are not able to have the safety defect remedied without charge and/or within a reasonable time, you may wish to submit a written complaint to the Administrator, national Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153): or go to https://www.safercar.gov.  Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

We certainly regret this inconvenience; however, your safety is our most important priority.

 

Sincerely,

Highland Ridge


IMPORTANT SAFETY RECALL

Safety Recall: 19V-168
2019-124  March 2019

 

Dear Valued Dealer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Highland has decided that certain Model Year 2019 Mesa Ridge Lite 2804RK and Open Range Ultra Lite 2804RK travel trailers fail to conform to the requirements of Federal Motor Vehicle Safety Standard No. 110, “Tire selection and rims and motor home/recreation vehicle trailer load carrying capacity information for motor vehicles with a GVWR of 4,536 kilograms (10,000 pounds) or less”.

Reason for this recall The Gross Vehicle Weight Rating (GVWR) was noted on the Federal Certification label and Cargo Carrying Capacity (CCC) label as 7,675lbs. when the correct GVWR for the rating of the safety chains installed is 7,600lbs.  This error could allow consumer to inadvertently overload the trailer which may lead to drivability issues, causing a crash.
Recall Remedy Replace all labels noting GVWR as 7,675lbs. Correct labels are included with this notification
All pertinent information regarding this recall is available under the Service and Parts Tab of our Website.  If you need further assistance, please contact Customer Service at 877-288-8400.
What we need you to do Our records show the following unit is affected by this recall and is currently part of the inventory at your Dealership.  The Recall Remedy must be completed on this unit prior to customer delivery.

 

VIN

 

Federal law requires that all units in your inventory be repaired prior to delivery to a customer. If you have sold a unit recently that you have received a stock recall notice on, please contact the owner immediately to advise of the recall.   In addition, please register the unit by submitting the Warranty Registration.

 

 

We certainly regret this inconvenience; however, our Customers’ safety is our most important priority.

 

Sincerely,

Highland Ridge


2 Affected Products

Vehicles

MAKE MODEL YEAR
HIGHLAND RIDGE MESA RIDGE 2019
HIGHLAND RIDGE OPEN RANGE ULTRA LITE 2019

 


11 Associated Documents

Remedy Instructions and TSB

RCRIT-19V168-1929.pdf 1342.369KB

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Manufacturer Notices(to Dealers,etc) – 19V-168 Dlr Ltr

RCMN-19V168-1560.pdf 188.698KB

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Non-Compliance Notice 573 Report FMVSS 110

RCLRPT-19V168-2182.PDF 212.639KB

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Miscellaneous Document – 19V-168 2019-124 Reply Form

RMISC-19V168-9042.pdf 509.398KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V168-9070.pdf 160.074KB

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Recall Acknowledgement

RCAK-19V168-4630.pdf 322.25KB

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Remedy Instructions and TSB

RCRIT-19V168-7810.pdf 588.051KB

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Recall Quarterly Report #1, 2019-1

RCLQRT-19V168-9904.PDF 211.133KB

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Recall 573 Report – Amendment 1

RCLRPT-19V168-5852.PDF 212.68KB

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Recall 573 Report – Amendment 2

RCLRPT-19V168-9548.PDF 212.635KB

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Recall Quarterly Report #2, 2019-2

RCLQRT-19V168-6104.PDF 211.233KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V168&docType=RCL

 


 

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