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February 15, 2019 NHTSA CAMPAIGN NUMBER: 19V100000
Rooftop Glass Panel May Shatter
If the roof hatch glass shatters, glass particles could fall down onto passengers, increasing the risk of injury.
NHTSA Campaign Number: 19V100
Manufacturer New Flyer of America Inc.
Components VISIBILITY
Potential Number of Units Affected 172
Summary
New Flyer Industries Ltd. (New Flyer) is recalling certain 2018 XDE60 and XD40, 2018-2019 XN40, and 2019 XE60 heavy duty urban transit buses. The affected vehicles are equipped with an AS-3 tempered glass panel in the rooftop emergency escape hatch that may shatter in extreme cold temperatures.
Remedy
New Flyer has notified owners, and dealers will replace the tempered glass panel, free of charge. The recall began on March 6, 2019. Owners may contact New Flyer customer service at 1-204-224-6706. New Flyer’s number for this recall is R19-002.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
SEOCONTENT-START
THIS ITS DOCUMENT SHOULD BE RETAINED AND REFERRED TO FOR FUTURE MAINTENANCE UNTIL
THE NEW FLYER PARTS AND/OR SERVICE MANUAL IS UPDATED TO REFLECT WORK DONE AS A
RESULT OF THIS DOCUMENT. ENSURE THAT THIS DOCUMENT IS AVAILABLE FOR PARTS AND
MAINTENANCE STAFF GOING FORWARD.
This document and the contents discussed herein are the confidential and proprietary information of New Flyer Industries Canada
ULC and New Flyer of America Inc. and are disclosed by New Flyer in confidence. This document and the contents herein are not
to be disclosed by the intended recipient without the prior written authorization of New Flyer. Any unauthorized disclosure,
reproduction or other distribution of this document or information strictly prohibited and may result in action being taken against
the party making the unauthorized disclosure. This document and all copies hereof must be returned to New Flyer upon request.
INSTRUCTION TO SERVICE
ITS: 58612_A March 27, 2019
SECTION:
420 – Exterior Applied Parts
WRITTEN BY:
Devin Draward
SUBJECT:
Emergency Hatch Glass Lid Replacement
ISSUE:
The 3.7mm thick Emergency Hatch Glass Panel is subject to micro-fractures and stress cracking.
SUMMARY:
Install an improved 4.8mm thick Emergency Hatch Glass Panel
ITS58612
INSTRUCTION TO SERVICE
ITS58612_A
ITS58612_A Page 2 of 14 March 27, 2019
PROCEDURE: 1) Installation of Window Tint Film and Decals
1. Set park brake and chock wheels.
2. Turn the main battery disconnect switch to the “OFF” position.
WARNING: When working with primers and adhesives, wear gloves and safety glasses to avoid contact with skin. Wash with soap and water after skin contact. It is recommended that one wear a respirator when mixing and applying adhesives in an enclosed space.
NOTE: The tint film is to be installed first, onto the interior side of the Hatch Glazing. The Exit Decal and the Push to Ventilate Decals are to be installed onto the tint film. This process should be conducted in a clean, well lit, well-ventilated area so that the potential for surface contamination is minimized.
3. Confirm that a new, thicker glass lid, is in hand. On the new, thicker glass lid, the identification markings are located closer to the edge, are read from the EXTERIOR if the glass, and DOES NOT feature the Guardian logo (G). See detailed comparison in Figure 1.
Figure 1: Original glass lid identification (left) versus new, thicker glass lid identification (right).
INSTRUCTION TO SERVICE
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4. Before installing the tint film, clean the bonding surface with a clean, lint-free cloth, and isopropyl alcohol. Refer to Figure 2 below.
NOTE: Allow the isopropyl alcohol to fully evaporate prior to applying tint film.
Figure 2: Clean the interior surface of the glass with a clean, lint-free cloth and isopropyl alcohol.
5. Apply a thin, uniform coating of #94 PRIMER – PN 356274 (use brush) to the outer edges of the bonding surface (interior side) as illustrated by Figure 3. Do not apply primer around the white hinges as this will entrap any air under the tint film. Allow primer to flash-off (typically 5 minutes at room temperature) before applying the tint film.
NOTE: Shake #94 Primer well before use
Figure 3: Apply #94 Primer – PN 356274 on the interior side of the glass panel, as denoted by the arrows.
INSTRUCTION TO SERVICE
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ITS58612_A Page 4 of 14 March 27, 2019
6. Spray a thin layer of soap and water solution onto the glass surface per Figure 4 below. Quickly position the FILM-PERF WINDOW TINT – PN 427333 on the glass before the water can evaporate.
NOTE: Using a squeegee, start at the center of the tint film, gently move the squeegee outwards to remove any air bubbles from under the tint film. Watch for air bubbles that may re-appear for 5-10 mins.
Figure 4: Apply a soap and water solution to the interior surface of the glass and place the tint film.
7. Use masking tape to mark the locations for the three additional decals per the reference dimensions in Figure 6 and Error! Reference source not found.. Location for the DECAL-EMERGENCY EXIT – PN 426159 is illustrated in Figure 5 below.
NOTE: Measure from inside edge of weather seal. Confirm all dimensions prior to decal placement.
Figure 5: Mark decal location on the tint film using masking tape.
INSTRUCTION TO SERVICE
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ITS58612_A Page 5 of 14 March 27, 2019
Figure 6: DECAL-EMERGENCY EXIT – PN 426159 Placement – see page 14 for print-out.
8. Spray a thin layer of soap and water solution onto the surface of the tint film. Quickly position EMERGENCY EXIT DECAL – PN 426159 on the tint film before the soap and water can evaporate. See Figure 7 below.
NOTE: Using a squeegee, start at the center of the decals, gently move the squeegee outwards to remove any air bubbles from under the tint film. Watch for air bubbles that may re-appear for 5-10 mins.
Figure 7: Decal placement (only the EMERGENCY EXIT DECAL is noted).
INSTRUCTION TO SERVICE
ITS58612_A
ITS58612_A Page 6 of 14 March 27, 2019
PROCEDURE: 2) Installation of New Emergency Hatch Glass Lid
1. From the interior of the bus, rotate the red release knob to the unlatched position and push knob into the shield. This will disengage the lid from the frame. See Figure 8 for reference. If required, use a step ladder.
NOTE: This procedure was developed using a hatch that was not installed on a bus, however lid replacement in the field will have to be performed from the interior of the bus.
Figure 8: Rotate red release knob to the unlatched position.
2. . With a Phillips head screw driver, remove the two screws holding the retention cables identified in Figure 9.
Figure 9: Remove the two Phillips head screws (green arrows, do not discard).
INSTRUCTION TO SERVICE
ITS58612_A
ITS58612_A Page 7 of 14 March 27, 2019
3. With the ½” socket, remove and retain one of the hex bolts holding the linkages in place. The left is chosen for Figure 10, but the right bolt would work also.
Figure 10: Remove and retain one hex bolt securing hatch linkage (green arrow, do not discard).
4. Slide the unsecured linkage out of the plastic fixed hinge as illustrated in Figure 11. This linkage will be reused.
Figure 11: Remove and retain the linkage from the plastic fixed hinge.
INSTRUCTION TO SERVICE
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ITS58612_A Page 8 of 14 March 27, 2019
5. Slide the lid off the remaining secured linkage as illustrated in Figure 12.
Figure 12: Right linkage remains fastened to the hatch frame (left linkage removed during the previous step).
6. Tilt the lid to allow the springs to slide out of the fixed hinge (2 total) and place lid to the side.
NOTE: The two springs shown in Figure 15 will be reused to install the new lid.
Figure 13: Retain the two springs held captive within the fixed hinge.
INSTRUCTION TO SERVICE
ITS58612_A
ITS58612_A Page 9 of 14 March 27, 2019
7. Insert the springs into the fixed hinge of the NEW lid.
NOTE: The glass lid shown in Figure 14 DOES NOT have the tint film installed or the correct decals installed, and was only used for illustrative purposes for developing this rework procedure.
Figure 14: Install the two springs into the fixed hinge of the NEW lid, ensure all required decals have been installed.
8. From the interior of the bus, slide the new lid onto the linkage secured to the frame as depicted in Figure 15.
Figure 15: Slide the new lid onto the linkage, ensure that the two springs remain in the hinge.
INSTRUCTION TO SERVICE
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ITS58612_A Page 10 of 14 March 27, 2019
9. Insert the second linkage into the fixed hinge as seen in Figure 16 below.
Figure 16: Re-install the left-hand linkage, ensure that the left spring is in the hinge.
10. Secure the second linkage with the hex shoulder bolt. Torque the fastener in Figure 17 (green arrow) to 55 in-lb.
Figure 17: Torque fastener to 55 in-lb.
INSTRUCTION TO SERVICE
ITS58612_A
ITS58612_A Page 11 of 14 March 27, 2019
11. Reattach the retainer cables with the Phillips head screws.
NOTE: The lugs of the cables should be oriented as shown in Figure 18. This will allow the cable to bend correctly when the lid is closed.
Figure 18: Ensure cable lugs are oriented to the outside of the hinge linkages.
12. Gently, rotate the lid down on the release hinge. Guide the release hinge into the handle base on the lid and push together. You will hear a click as the handle properly engages the release hinge. Rotate the red knob from the EXIT position back to the LATCHED position, denoted by the arrows in Figure 19.
Figure 19: Rotate the red knob back to the LATCHED position.
13. Pull downwards on the hinges to close and seat the lid.
14. Clean up tools and prepare bus for service.
15. Record bus as COMPLETED on the tracker provided on page 16. Fax back to New Flyer (daily).
16. Turn the main battery disconnect switch to the “ON” position.
17. Remove wheel chocks.
INSTRUCTION TO SERVICE
ITS58612_A
ITS58612_A Page 12 of 14 March 27, 2019
LABOUR ESTIMATE
Operation
Number of Technician(s)
Hours
Labor Time
T X HR
1
DECAL INSTALLATION
1
0.25
0.25
2
IMPROVED HATCH LID INSTALLATION
1
0.25
0.25
PARTS REQUIRED
Item
Part Number
Description
Qty.
per Lid
Units
Notes
1
426159
DECAL – ‘EMERGENCY EXIT’ ENG
1
EA
Parts coordinated by TSS
2
427333
FILM-PERF WINDOW TINT
1
EA
Parts coordinated by TSS
4
713306
DECAL – PUSH TO OPEN VENTILATION
2
EA
Parts coordinated by TSS
5
356274
PRIMER – VHB TAPE #94 / 285 ml
0.010
ML
Parts coordinated by TSS
6
NPN
IMPROVED HATCH LID
1
EA
Provided by Safe Fleet (T2813)
SPECIAL TOOLS REQUIRED
Item
Part Number
Description
Qty.
Units
Notes
1
NPN
Soap and Water Spray
AR
EA
Source Locally
2
NPN
Isopropyl
AR
QT
Source Locally
3
NPN
Lint-Free Cloth
AR
EA
Source Locally
4
NPN
Step Ladder
1
EA
Source Locally
5
NPN
SQUEEGEE
1
EA
Source Locally
6
NPN
Application Brush
AR
EA
Source Locally
INSTRUCTION TO SERVICE
ITS58612_A
ITS58612_A Page 13 of 14 March 27, 2019
Emergency Exit Decal Placement – PN 426159
13.52 in
13.52 in
4.92 in
4.92 in
22.05 in
22.05 in
22.05 in
22.05 in
4.92 in
4.92 in
INSTRUCTION TO SERVICE
ITS58612_A
ITS58612_A Page 14 of 14 March 27, 2019
Track Sheet – Update once bus is completed. Fax to New Flyer daily.
Bus No.
Completed
Yes/No
Date
Tech
Bus No.
Completed
Yes/No
Date
Tech
5 Affected Products
Vehicles
MAKE | MODEL | YEAR |
NEW FLYER | XD40 | 2018 |
NEW FLYER | XDE60 | 2018 |
NEW FLYER | XE60 | 2019 |
NEW FLYER | XN40 | 2018-2019 |
9 Associated Documents
Remedy Instructions and TSB
RCRIT-19V100-8421.PDF 1104.921KB
Recall Acknowledgement
Defect Notice 573 Report
RCLRPT-19V100-8179.PDF 216.522KB
Owner Notification Letter(Part 577)
RCONL-19V100-2825.pdf 225.379KB
Recall Quarterly Report #1, 2019-1
RCLQRT-19V100-7776.PDF 211.136KB
Remedy Instructions and TSB
RCRIT-19V100-6611.pdf 927.606KB
Recall 573 Report- Amendment 1
RCLRPT-19V100-8421.PDF 216.55KB
Recall Quarterly Report #2, 2019-2
RCLQRT-19V100-6985.PDF 211.232KB
Recall Quarterly Report #3, 2019-3
RCLQRT-19V100-1224.PDF 211.314KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V100&docType=RCL
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