24-454 – Incorrect Window Shade Installed Near Stove – 2024 Crossroads Sunset Trail Travel Trailers

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-256
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Keystone RV Company APR 09, 2024 NHTSA Recall No. : 24V-256 Manufacturer Recall No. : 24-454 Manufacturer Information :
Manufacturer Name : Keystone RV Company Address : PO Box 2000
2642 Hackberry Drive Goshen IN 46527
Company phone : 574-535-2100
Population :
Number of potentially involved : 33 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2024-2024 Crossroads Sunset 20SS, 253RB, 258RD, 272BH, 330SI Vehicle Type : TRAILERS
Body Style :
Power Train : NR
Descriptive Information : Floor plans using roller shade may be affected.
Production Dates : FEB 29, 2024 – MAR 08, 2024
VIN Range 1 : Begin : 4YDTSSR21RS350744 End : 4YDTSSH22RS350821
ntial Description of Defect :
Description of the Defect : It has been decided that the vehicles in the recall population may have a roller shade installed near the stove top instead of a mini blind.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Under certain conditions while using the stove top, the roller shade can touch the burner leading to an increased risk of fire.
Description of the Cause : A roller shade was installed instead of a mini blind.
Identification of Any Warning
that can Occur :
Roller shade installed near the stove top.
Involved Components : Part 573 Safety Recall Report 24V-256 Page 2 Component Name 1 : shade -roller Component Description : Shade- Roller Component Part Number : 717922 Component Name 2 : shade -roller Component Description : Shade- Roller Component Part Number : 729871 Component Name 3 : shade -roller Component Description : Shade- Roller Component Part Number : 717920 Component Name 4 : shade -roller Component Description : Shade- Roller Component Part Number : 727920 Component Name 5 : shade -roller Component Description : Shade- Roller Component Part Number : 717923 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
3/26/2024 – Report was made by email that the wrong shade was installed. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-256
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
3/27/2024 – Investigation opened. All affected units were put on hold and yard was inspected and all units on the yard were fixed.
4/2/2024 – There are no claims reported on this issue at this time. 4/3/2024 – Investigation concluded and scope completed.
Description of Remedy :
Description of Remedy Program : The remedy is to remove the roller shade and replace it with the correct
mini blind Manufacturer Reimbursement Plan on file as of 10/11/2022. General reimbursement plan to be updated every two years. New vehicles are covered under warranty. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The Roller shades part numbers 717922, 729871, 717920, 727920, 717923 are incorrect. The correct component is a mini blind part numbers 172542, 662772, 638913, 625931, 601366
Units were quarantined, inspected then repaired as indicated by inspection. Recall Schedule :
Description of Recall Schedule : Keystone will notify the dealers and owners of the recreational vehicles
by letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures.
Planned Dealer Notification Date : MAY 23, 2024 – MAY 23, 2024
Planned Owner Notification Date : MAY 23, 2024 – MAY 23, 2024
* NR – Not Reported

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PO Box 2000 – Goshen, IN 46527-2000
www.keystonerv.com
SAFETY ADVISORY 24-454
«Dealer_name»
ATTN: Service Manager
«Street»
«Street_2»
«City», «State» «Zip»
«Country»
Dear «Dealer_name»,
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2024 Sunset Travel Trailers. As a result, Keystone RV is conducting a safety recall.
It has been decided that the vehicles in the recall population may have a roller shade installed near
the stove top instead of a metal mini blind. Under certain conditions while using the stove top, the
roller shade can touch the burner leading to an increased risk of fire. The vehicles included in the
recall are:
2024 Sunset Travel Trailers, Models 20SS, 253RB, 258RD, 272BH, 330SI
Serial Number Range: RS350744 – RS350821
Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate
preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to
complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in
your inventory or have been sold are as follows:
«VIN1» «VIN2» «VIN3» «VIN4»
— Serial numbers with ‘*’ have been retail sold —
Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to
record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #24-454,
which details how to remedy the situation and the proper reimbursement procedures.
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you
have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to
contact us.
Sincerely,
KEYSTONE RV COMPANY
cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada
Reason for
this recall
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: US: 24V-256
CAN: N/A
Safety Advisory: 24-454
April 17, 2024

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