24-454 – Incorrect Window Shade Installed Near Stove – 2024 Crossroads Sunset Trail Travel Trailers

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-256
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Keystone RV Company APR 09, 2024 NHTSA Recall No. : 24V-256 Manufacturer Recall No. : 24-454 Manufacturer Information :
Manufacturer Name : Keystone RV Company Address : PO Box 2000
2642 Hackberry Drive Goshen IN 46527
Company phone : 574-535-2100
Population :
Number of potentially involved : 33 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2024-2024 Crossroads Sunset 20SS, 253RB, 258RD, 272BH, 330SI Vehicle Type : TRAILERS
Body Style :
Power Train : NR
Descriptive Information : Floor plans using roller shade may be affected.
Production Dates : FEB 29, 2024 – MAR 08, 2024
VIN Range 1 : Begin : 4YDTSSR21RS350744 End : 4YDTSSH22RS350821
ntial Description of Defect :
Description of the Defect : It has been decided that the vehicles in the recall population may have a roller shade installed near the stove top instead of a mini blind.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Under certain conditions while using the stove top, the roller shade can touch the burner leading to an increased risk of fire.
Description of the Cause : A roller shade was installed instead of a mini blind.
Identification of Any Warning
that can Occur :
Roller shade installed near the stove top.
Involved Components : Part 573 Safety Recall Report 24V-256 Page 2 Component Name 1 : shade -roller Component Description : Shade- Roller Component Part Number : 717922 Component Name 2 : shade -roller Component Description : Shade- Roller Component Part Number : 729871 Component Name 3 : shade -roller Component Description : Shade- Roller Component Part Number : 717920 Component Name 4 : shade -roller Component Description : Shade- Roller Component Part Number : 727920 Component Name 5 : shade -roller Component Description : Shade- Roller Component Part Number : 717923 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
3/26/2024 – Report was made by email that the wrong shade was installed. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-256
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
3/27/2024 – Investigation opened. All affected units were put on hold and yard was inspected and all units on the yard were fixed.
4/2/2024 – There are no claims reported on this issue at this time. 4/3/2024 – Investigation concluded and scope completed.
Description of Remedy :
Description of Remedy Program : The remedy is to remove the roller shade and replace it with the correct
mini blind Manufacturer Reimbursement Plan on file as of 10/11/2022. General reimbursement plan to be updated every two years. New vehicles are covered under warranty. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The Roller shades part numbers 717922, 729871, 717920, 727920, 717923 are incorrect. The correct component is a mini blind part numbers 172542, 662772, 638913, 625931, 601366
Units were quarantined, inspected then repaired as indicated by inspection. Recall Schedule :
Description of Recall Schedule : Keystone will notify the dealers and owners of the recreational vehicles
by letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures.
Planned Dealer Notification Date : MAY 23, 2024 – MAY 23, 2024
Planned Owner Notification Date : MAY 23, 2024 – MAY 23, 2024
* NR – Not Reported

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PO Box 2000 – Goshen, IN 46527-2000
www.keystonerv.com
SAFETY ADVISORY 24-454
«Dealer_name»
ATTN: Service Manager
«Street»
«Street_2»
«City», «State» «Zip»
«Country»
Dear «Dealer_name»,
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2024 Sunset Travel Trailers. As a result, Keystone RV is conducting a safety recall.
It has been decided that the vehicles in the recall population may have a roller shade installed near
the stove top instead of a metal mini blind. Under certain conditions while using the stove top, the
roller shade can touch the burner leading to an increased risk of fire. The vehicles included in the
recall are:
2024 Sunset Travel Trailers, Models 20SS, 253RB, 258RD, 272BH, 330SI
Serial Number Range: RS350744 – RS350821
Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate
preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to
complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in
your inventory or have been sold are as follows:
«VIN1» «VIN2» «VIN3» «VIN4»
— Serial numbers with ‘*’ have been retail sold —
Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to
record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #24-454,
which details how to remedy the situation and the proper reimbursement procedures.
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you
have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to
contact us.
Sincerely,
KEYSTONE RV COMPANY
cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada
Reason for
this recall
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: US: 24V-256
CAN: N/A
Safety Advisory: 24-454
April 17, 2024

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PO Box 2000 – Goshen, IN 46527-2000
www.keystonerv.com
Recall Population
2024 Sunset Travel Trailers:
Models: 20SS, 253RB, 258RD, 272BH, 330SI
Serial Number Range:
RS350744 – RS350821
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in the vehicles listed above. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
It has been decided that the vehicles in the recall population may have a roller shade installed near the stove top instead of a metal mini blind. Under certain conditions while using the stove top, the roller shade can touch the burner leading to an increased risk of fire.
Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to remove the roller shade and replace it with the correct metal mini blind. The service and parts required for this corrective action will be provided at no charge to you.
Please remove the roller shade completely until the corrective measures are implemented. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.
Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.)
Reason for this recall
What we will do
What we need you to do
If you have questions
RECREATIONAL VEHICLE SAFETY RECALL NOTICE
Safety Recall: 24V-256
Safety Advisory: 24-454
April 19, 2024

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SAFETY ADVISORY # 24-454
Sunset Shade Over Stove
Keystone is conducting a voluntary RECALL notification campaign in accordance with the
National Highway Transportation and Safety Act. It has been decided that the vehicles in the
recall population may have a roller shade installed near the stove top instead of a mini blind.
Under certain conditions while using the stove top, the roller shade can touch the burner
leading to an increased risk of fire.
Models Included: 2024 Sunset TT 20SS, 253RB, 258RD, 272BH, 330SI
Serial Number Range: RS350744 – RS350821
Parts Required:
Models Quantity KRV #
253RD & 330SI 2 172542 – Bracket – Plastic – Mini Blind Hold Down
1 662772 – Blind – Mini – 38” x 17”
272BH 2 172542 – Bracket – Plastic – Mini Blind Hold Down
1 638913 – Blind – Mini – 20“ x 24”
20SS 2 172542 – Bracket – Plastic – Mini Blind Hold Down
1 601366 – Blind – Mini – 50” x 24”
258RD
(2 windows close to stove)
4 172542 – Bracket – Plastic – Mini Blind Hold Down
1 638913 – Blind – Mini – 20“ x 24”
1 625931 – Blind – Mini – 26” x 17”
Tools Required: – Screw Gun
Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were
repaired before they left Keystone.
When performing warranty or recall service, please make certain that appropriate Personal
Protective Equipment (PPE) is used.
The remedy is to remove the roller shade and replace it with the correct mini blind.
REPAIR INSTRUCTIONS
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels.
Step 2
Remove the roller shade and all hardware. These parts can be field scrapped.
Step 3
Install the mini blind.
Keystone RV Company 4/15/24
Safety Advisory 24-454 Page 2 of 2
WARRANTY REIMBURSEMENT
REPAIR
Submit a claim on Key Express using Flat Rate Code # 7145442B
In the Complaint section note: Safety Advisory # 24-454
In the Cause section note: Roller shade replacement
In the Correction section note: Replaced [quantity ________] roller shade(s) with mini
blind(s)
The amount of time authorized for this repair is 0.5 hour per mini blind.
PARTS DISPOSITION
No part return.
Please call Keystone RV Customer Service at (844) 361-8455 if you have any questions.

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PO Box 2000 – Goshen, IN 46527-2000
www.keystonerv.com
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2024 Sunset Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any
inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance
to us.
It has been decided that the vehicles in the recall population may have a roller shade installed near
the stove top instead of a metal mini blind. Under certain conditions while using the stove top, the
roller shade can touch the burner leading to an increased risk of fire.
Keystone representatives have been in contact with the staff at your selling dealership regarding this
situation. The remedy is to remove the roller shade and replace it with the correct metal mini blind.
The service and parts required for this corrective action will be provided at no charge to you.
Please remove the roller shade completely until the corrective measures are implemented. As soon
as possible, please make an appointment to have your RV serviced by your dealership. The labor
time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know
how much additional time will be needed to schedule and process your RV for this repair.
Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as
promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or
if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the
condition within a reasonable amount of time, or without charge to you. You may be eligible to
receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.
Keystone Customer Service is available toll-free at 1-866-425-4369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation,
you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-
4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.) Federal regulations require that any vehicle lessor
receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you no longer own this
RV, please call Keystone Customer Service at 1-866-425-4369 or email recall@keystonerv.com with your name and
VIN.
Thank you for your attention and cooperation in this matter.
Sincerely,
KEYSTONE RV COMPANY
cc: National Highway Traffic Safety Administration (NHTSA)
Reason for
this recall
What we
will do
What we
need you to
do
If you have
questions
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 24V-256
Safety Advisory: 24-454
April 19, 2024

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1
Amy Thomas
From: James Bond
Sent: Friday, April 19, 2024 12:17 PM
To: Amy Thomas
Subject: FW: Keystone RV Sunset Roller Shade Advisory Campaign 24-454
Please see below Amy T:
JAMES BOND
CATALOG MARKETING EDITOR | CUSTOMER SERVICE
————————————————————————————————————————————————————-
2425 Davis Drive | P.O. Box 2000 | Goshen, IN | 46527-2000
P: 574.535.1473 | E: bondj@keystonerv.com
From: news@mail.keystonerv.com <news@mail.keystonerv.com>
Sent: Friday, April 19, 2024 12:03 PM
To: James Bond <bondj@keystonerv.com>
Subject: Keystone RV Sunset Roller Shade Advisory Campaign 24-454
WARNING – Externally Sent Email – Do not click any links or open attachments that you are not expecting, even
if you know the sender. If you are unsure please call the sender.
Keystone RV Sunset Roll er Shade Advisory Campaign 24-454
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: US: 24V-256
CAN: N/A
Safety Advisory: 24-454
April 16, 2024
Keystone RV Company
SAFETY ADVISORY 24-454
Dear Sunset Dealers,
Keystone RV Company has decided that a defect which relates to motor
vehicle safety exists in certain model 2024 Sunset Travel Trailers. As a
result, Keystone RV is conducting a safety recall.
Reason for this recall:
It has been decided that the vehicles in the recall population may have a
roller shade installed near the stove top instead of a metal mini blind. Under
certain conditions while using the stove top, the roller shade can touch the
2
burner leading to an increased risk of fire. The vehicles included in the recall
are:
2024 Sunset Travel Trailers, Models 20SS, 253RB, 258RD, 272BH, 330SI
Serial Number Range: RS350744 – RS350821
Our records indicate unit(s) sold or in your present lot inventory fall within this
range, which will require immediate preventative action. Important: If some of the
units are still in your inventory, Federal Law requires you to complete the
recall service on those units before retail delivery.
Please log-in to Key Express for your list of VINs in campaign 24-454.
Claims for the units which have been serviced must be submitted. Claims submitted
will be used by Keystone to record recall service completions and provide dealer
payments. Please click here for a copy of the Safety Advisory 24-454, which details
how to remedy the situation and the proper reimbursement procedures.
We apologize for any inconvenience this situation may cause and greatly
appreciate your cooperation. Should you have any questions or concerns regarding
this correspondence or the Safety Advisory, please feel free to contact us.
Sincerely,
Keystone RV Company
cc – National Highway Traffic Safety Administration (NHTSA)
cc – Transport Canada
:
Copyright © 2022 Keystone RV Company, All rights reserved.
Keystone RV | 2642 Hackberry Drive, PO Box 2000, Goshen, IN 46527-2000.
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