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March 20, 2024 NHTSA CAMPAIGN NUMBER: 24V213000
Excessive exhaust gas may increase the risk of carbon monoxide poisoning, and an overheating heater increases the risk of a fire. Additionally, a vehicle fire may require an evacuation procedure in an uncontrolled traffic situation, increasing the risk of injury to passengers.
NHTSA Campaign Number: 24V213
Manufacturer Prevost Car (US) Inc.
Components EQUIPMENT, FUEL SYSTEM, DIESEL
Potential Number of Units Affected 37
Summary
Prevost Car (US) Inc. (Prevost) is recalling certain 2010 H3-45 VIP, 2024 H3-45 and X3-45 vehicles. The coolant heaters may generate excessive exhaust gas and overheat.
Remedy
Vehicle owners are advised not to operate the heaters until they have been repaired. Prevost will inspect the coolant heaters, replace the damaged components, and clean the heater’s internal components, as necessary. In addition, Prevost will adjust the air to fuel ratio. All repairs will be performed free of charge. Owner notification letters are expected to be mailed May 3, 2024. Owners may contact Prevost customer service at 1-866-870-2046. Prevost’s number for this recall is SR24-13.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Prevost Technical Publications
Chronology :
November 2023 to January 2024 Three reports of heater malfunctions were received from the Canadian market. The reports indicated that certain components located in the heater’s combustion chamber exhibited thermal damage (self-extinguishing events). The reports were received on 2023-11-27, 2024-01-10, and 2024-01-23.
2024-02-21 One warranty claim from the Canadian market was received. The warranty claim indicated that the heater installed on a MY2024 Prevost H3-45 vehicle generated excessive exhaust smoke.
2024-03-08 The coolant heater supplier informed Prevost that a potential safety-related defect has been discovered in certain heaters sold to Prevost.
2024-03-12 Case was presented on Volvo Product Safety Evaluation Committee (PSEC) to evaluate if there is a potential safety-related issue. Decision made to raise the potential safety issue to Volvo Product Safety Committee (PSC) for review and determination.
2024-03-13 Delivery stop was issued to stop the delivery of vehicles and defective parts in the aftermarket until corrective actions are implemented.
2024-03-14 Case was presented to Volvo Product Safety Committee (PSC). It was concluded that there was a safety-related issue and that a recall is needed. In addition to the safety recall, PSC also adhered to the supplier’s instructions and recommends all vehicle owners to immediately stop using the heaters until they are remedied.
2024-03-20 Defect Information Report submitted to authorities.
No accidents, injuries or fatalities related to this issue were reported.
3 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| PREVOST | H3-45 | 2024 |
| PREVOST | H3-45 VIP | 2010 |
| PREVOST | X3-45 | 2024 |
2 Associated Documents
Defect Notice 573 Report
RCLRPT-24V213-8731.PDF 216.466KB
Recall Acknowledgement
RCAK-24V213-1508.pdf 645.573KB
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V213&docType=RCL
- CONTAINS ALUGARD PLUS FOR COMPATIBLITY WITH ALL ETHYLNE GLYCOL-BASED COOLANTS in automobiles and light duty trucks.Fit Type: Universal
- FIGHTS CORROSION, SCALING AND RUST while protecting all cooling system metals (including aluminum)
- HIGH-QUALITY ADDITIVES PROTECT AGAINST LEAKS and won’t harm gaskets, hoses, plastics or original vehicle finish
- PRE-MIXED YELLOW FORMULA IS READY-TO-USE in a 50/50 ratio with deionized water to protect all modern engine components from winter freezing (-34F) and summer boiling (265F).
- To use it in all makes and models designed to use ASTM D3306
- Provides protection down to -34 degree fahrenheit
- Helps prevent rust and corrosion
- A patented organic acid corrosion inhibitor package to provide extended engine protection against rust and corrosion
- Contains 30 – 50 ppm of denatonium benzoate as a bittering agent
- Package Weight: 4.227 kg
- Product Type: Auto Part
- Package Quantity: 1
- No Batteries Required
- Embittered - Contains Bittering Agent
- CONCENTRATE ANTIFREEZE AND COOLANT: Efficient formula is compatible with all vehicle cooling systems, providing fast-acting and long-lasting protection on all cooling system metals against rust and corrosion
- NON-ABRASIVE FORMULA: Created with Organic Acid Technology, this ethylene glycol-based coolant formula is compatible with other antifreeze and coolant formulations. This item contains a bittering agent called Denatonium Benzoate.
- ALL VEHICLE: Versatile and formulated for use in all American, Asian, and European automobiles including cars and low/medium to heavy duty trucks of all makes, models, and years
- SAFE FOR FILLS AND TOP-OFFS: The amber color will not effect the antifreeze currently in your cooling system
- LIFETIME PERFORMANCE: Provides cooling system protection for your automobile's entire lifetime with proper maintenance
- 1 GALLON ENGINE ANTIFREEZE/COOLANT: Fully compatible with other extended life antifreeze/coolants. This item contains a bittering agent called Denatonium Benzoate.
- PROTECTS: Advanced formulation prevents rust & corrosion protecting all engine cooling system components
- DESIGNED FOR NORTH AMERICAN VEHICLES: Recommended for use with Ford, Chrysler, and GM vehicles that require an orange organic acid technology formula
- GUARANTEED: When installed as part of a complete flush and fill, PEAK guarantees this coolant will provide service life protection of up to 150,000 miles or 5 years.
- 50/50 PREDILUTED FOR QUICK TOP OFFS: Already prediluted to make topping off your cooling system a breeze
- UNSURPASSED FREEZE PROTECTION AND ANTI-BOIL PERFORMANCE outperforms industry standards
- ORGANIC ACID TECHNOLOGY RESISTS RUST, SCALE & CORROSION while protecting all cooling system metals (including aluminum)
- HIGH-QUALITY ADDITIVES PROTECT AGAINST LEAKS and won’t harm gaskets, hoses, plastics or original vehicle finish
- ORANGE CONCENTRATE FORMULA should be mixed with clean tap water or demineralized water at 50/50 ratio for temperatures -34 to 265F; 60/40 for -62 to 270F; and 70/30 for -84 to 267F
- 1 Gallon Jug of Prestone AF2100 Antifreeze
- 1 ANF Brands Sponge
- Compatible with all vehicles, including all makes, models, years, and fluid colors; supports OAT, POAT, HOAT & IAT.
- Provides antifreeze protection down to -34°F and antiboil/overheat protection up to +265°F.
- Ready to Use Formula: Prediluted 50/50 solution. contains a bittering agent.
- For use in all makes and models of cars and light duty trucks
- Compatible with any antifreeze/coolant, regardless of color
- Good for 5 years or 150,000 miles
- Prevents corrosion and helps keep cooling system running more efficiently
- Protection against temperature extremes and rust corrosion of all cooling system metals, including aluminum; contains 30-50 ppm of denatonium benzoate as a bittering agent
- 1 GALLON ENGINE ANTIFREEZE/COOLANT: Fully compatible with other extended life antifreeze/coolants. This item contains a bittering agent called Denatonium Benzoate.
- PROTECTS: Advanced formulation prevents rust & corrosion protecting all engine cooling system components
- DESIGNED FOR ASIAN VEHICLES: Recommended for use with Acura, Honda, Infiniti, Mitsubishi, Nissan, Subaru, and Suzuki vehicles that require a BLUE Phosphate-enhanced Organic Acid Technology (POAT) formula
- GUARANTEED: When installed as part of a complete flush and fill, PEAK guarantees this coolant will provide service life protection of up to 150,000 miles or 5 years.
- 50/50 PREDILUTED FOR QUICK TOP OFFS: Already diluted to make topping off your cooling system a breeze
Last update on 2024-04-22 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-213
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Prevost Car (US) Inc. MAR 20, 2024 NHTSA Recall No. : 24V-213 Manufacturer Recall No. : SR24-13 Manufacturer Information :
Manufacturer Name : Prevost Car (US) Inc.
Address : 201 South Avenue
South Plainsfield NJ 07080 Company phone : 908-222-7211
Population :
Number of potentially involved : 37 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2010-2010 Prevost H3-45 VIP Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The population was determined based on vehicle history records and the information provided by the coolant heater supplier. The subject vehicle is one MY2010 Prevost H3-45 VIP that was potentially equipped with a defective heater installed by Prevost in the aftermarket. A total of 1 MY2010 Prevost H3-45 VIP vehicle is affected by the recall. Production Dates : DEC 15, 2009 – DEC 15, 2009
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2024-2024 Prevost H3-45
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The population was determined based on the vehicle production period and the information provided by the coolant heater supplier. The subject vehicles are certain MY2024 Prevost H3-45 vehicles manufactured during the indicated production dates. The recalled products are limited to these specific vehicles since they were the only ones potentially equipped with a defective coolant heater identified by the supplier. A total of 25 MY2024 Prevost H3-45 vehicles are affected by the recall.
Production Dates : MAY 11, 2023 – NOV 10, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-213 Page 2 Vehicle 3 : 2024-2024 Prevost X3-45
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The population was determined based on the vehicle production period and the information provided by the coolant heater supplier. The subject vehicles are certain MY2024 Prevost X3-45 vehicles manufactured during the indicated production dates. The recalled products are limited to these specific vehicles since they were the only ones potentially equipped with a defective coolant heater identified by the supplier. A total of 11 MY2024 Prevost X3-45 vehicles are affected by the recall. Production Dates : AUG 23, 2023 – DEC 15, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : According to the supplier, the coolant heater installed in the subject vehicles may generate excessive exhaust gas and could potentially overheat.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : According to the supplier, this condition may increase the risk of smoke
poisoning from the exhaust fumes and it could increase the risk of a fire. A fire increases the risk of injury to vehicle occupants and persons around the vehicle. A fire may also require the evacuation of passengers in an uncontrolled traffic situation, which increases the risk of injury. In addition to the safety recall, Prevost recommends all vehicle owners to immediately stop using the heaters until they are remedied.
Description of the Cause : According to the supplier, the issue results from an inadequate air to fuel ratio adjustment on the heaters produced from May 1, 2023, to January 31, 2024 (supplier manufacturing defect). Identification of Any Warning
that can Occur : In some cases, black smoke emanating from the heater, error messages visible on the heater’s control unit, and reduced heating performances. Involved Components : Component Name 1 : Hydronic L-II Coolant Heater Component Description : Hydronic L-II Coolant Heater Component Part Number : 870012 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-213 Page 3 Supplier Identification : Component Manufacturer
Name : Eberspächer Sütrak GmbH & Co. KG Address : Heinkelstrasse 5
Renningen Foreign States 71272
Country : Germany Chronology :
November 2023 to January 2024 Three reports of heater malfunctions were received from the Canadian market. The reports indicated that certain components located in the heater’s combustion chamber exhibited thermal damage (self-extinguishing events). The reports were received on 2023-11-27, 2024-01-10, and 2024-01-23. 2024-02-21 One warranty claim from the Canadian market was received. The warranty claim indicated that the heater installed on a MY2024 Prevost H3-45 vehicle generated excessive exhaust smoke. 2024-03-08 The coolant heater supplier informed Prevost that a potential safety-related defect has been discovered in certain heaters sold to Prevost. 2024-03-12 Case was presented on Volvo Product Safety Evaluation Committee (PSEC) to evaluate if there is a potential safety-related issue. Decision made to raise the potential safety issue to Volvo Product Safety Committee (PSC) for review and determination. 2024-03-13 Delivery stop was issued to stop the delivery of vehicles and defective parts in the aftermarket until corrective actions are implemented. 2024-03-14 Case was presented to Volvo Product Safety Committee (PSC). It was concluded that there was a safety-related issue and that a recall is needed. In addition to the safety recall, PSC also adhered to the supplier’s instructions and recommends all vehicle owners to immediately stop using the heaters until they are remedied. 2024-03-20 Defect Information Report submitted to authorities. No accidents, injuries or fatalities related to this issue were reported. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-213
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Prevost will inspect all subject vehicles and, if required, clean the heater’s
internal components, replace damaged components, and adequately adjust the air to fuel ratio per the supplier’s instructions. Letters will be sent to customers to inform them on how to proceed. Prevost will execute this correction free of charge (parts and labor) for the customers. In case a customer has already inspected and corrected this defect before the safety recall has been launched, this customer will be reimbursed according to Prevost reimbursement plan. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : After the remedy, the heater’s air to fuel ratio will be correctly adjusted per the supplier’s instructions.
The recall condition was corrected in production on March 13, 2024, when a delivery stop was issued. The heater’s air to fuel ratio is adequately adjusted per the supplier’s instructions on all subject vehicles prior to delivery. Recall Schedule :
Description of Recall Schedule : Please note that Prevost does not have a dealer network and the dates
entered for the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report.
Planned Dealer Notification Date : MAY 03, 2024 – MAY 03, 2024
Planned Owner Notification Date : MAY 03, 2024 – MAY 03, 2024
* NR – Not Reported
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